Mobile UX - From Principles To Prototypes
Mobile UX - From Principles To Prototypes
Rachel Hinman
Nokia
Mobile UX
Rachel Hinman
Senior Research Scientist Nokia Research Lab Palo Alto, California USA
Hinman
2004
Q:
Where do I begin?
Where do I begin!
Q: Q:!
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Q:
Where do I begin?
Where do I begin!
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8:30am - Noon
8:30am - Noon
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8:30am - Noon
8:30am - Noon
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A! Q:
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Q: Q: A ! !
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umm. duh!
Um duh!!
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Seated in a relatively predictable environment Large screen enables multi-tasking Keyboard and a mouse for input
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Seated in a relatively predictable environment Large screen enables multi-tasking Keyboard and a mouse for input
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Highly variable context and environment Small screen size and limited text input UI takes up the entire screen
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They evolved!
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Smartphone added !
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Smartphone added !
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Even Even in in situations situations inin which whichaaspirit spiritof of exploration exploration and and freedom freedomexist, exist, where wherewe faculty are free are to free experiment to experiment and to work work beyond beyond physical physical and social and constraints, social constraints, our cognitive habits our cognitive often habits get often in the get way. in" the way. Marshall Marshall McLuhan McLuhan called called it the it rear-view the mirror rear-view effect, noting mirror that effect, We noting see thethat world We see through the world a rear-view through mirror. a rear-view We march mirror. We march backwards backwards into into the future. the future. !
Mobile presents an opportunity to invent new ways for users to interact with information.
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iPhone!
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AQ: !
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Steps
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Step One: Become familiar with the medium youre designing for
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NO EXCUSES!
Buy a modern mobile device
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Images needed!
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The rapid development of cell phones is killing early cell phones much faster than it's killing any of the early, older legacy technologies. I think that is a real principle... something you have to understand if you're going to be in this line of work. It's very romantic. It's very fast moving. You are building dead lumps of plastic. When people come out and they show you an iPhone, or an Android... they are showing you larval versions of something much more sophisticated. The world you are building right now is the ground oor for something much larger -- and the soil beneath that ground oor is violently unstable.
-- Mobile Monday Amsterdam November 2008
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Rapid Evolution!
Great Mobile Experiences: 1 are uniquely mobile 2 are sympathetic to context 3 3! speak their power
Great Mobile user experiences!
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Great Mobile Experiences: 1 are uniquely mobile 2 are sympathetic to context 3 3! speak their power
Great Mobile user experiences!
Q: A!
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!! A!
Brochureware
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!! A!
Online commerce!
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!! A!
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Southwest airlines!
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Q: A!
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Design Principles
Uniquely Mobile
Mobile is a unique & different medium - focus on what it can do well. Technology can guide, but should not be the focus. Focus on needs instead of tactics and solutions.
What we learned from the web!
VS.
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vs!
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vs!
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Research Techniques
INVASIVE! Deprivation ! Study! Diary Studies! RESEARCHER! NOT PRESENT! Online! Survey! Trafc! Studies! Prototype! Testing!
Contextual! interviews!
RESEARCHER! PRESENT!
Shadowing!
Shop Alongs!
LESS INVASIVE!
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Research Techniques
INVASIVE! Deprivation ! Study! Diary Studies! Prototype! Testing!
RESEARCHER! PRESENT!
Shop Alongs!
LESS INVASIVE!
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Solution Speak
Solution
Database of Dr. Names Map Calendar Email Facebook Updates LinkedIn Search Picassa
Need
Find a Doctor near me Get from point A to Point B I need to know what may happen I need to communicate I need to feel connected I need to manage my identity I need to answer a question I need to share
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25 Minutes
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Great Mobile Experiences: 1 are uniquely mobile 2 are sympathetic to context 3 3! speak their power
Great Mobile user experiences!
Q: A!
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A!
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Social context!
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Context is complex!
Context is complex!
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Context is about understanding human relationships to the people, places and things in the world.
Context Framework
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Context Framework!
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Context Framework
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Context Framework!
Relationships Chording!
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Peanut butter!
Spatial
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Google: Facebook!
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Temporal
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Temporal!
Social
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Semantic
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Google: Facebook!
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Context Framework!
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Context Framework!
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There are currently not many technologies that help us understand place, and temporal and spatial relationships.
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Q:
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Design Principles:
Sympathy to Context
Design for partial attention and interruption Reduce cognitive load and opportunity cost Ideate in the wild
Sympathy to context principles!
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Cognitive Load
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Opportunity cost
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35 Minutes
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Anatomy of a concept
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35 Minutes
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Context Framework!
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Context Framework!
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Great Mobile Experiences: 1 are uniquely mobile 2 are sympathetic to context 3 3! speak their power
Great Mobile user experiences!
Q:! A!
Huh?
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A light switch!
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Shopping cart!
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Shopping cart!
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Look inside the book Add to cart Shipping! REALLY! Look inside the book Free two-day shipping
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Q:! A!
Edit!!!
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Ruthless Editing
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We made the web in the image of ourselves, and in the U.S., that means OBESE.
~Jason Grigsby
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30 Minutes
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Great Mobile Experiences: 1 are uniquely mobile 2 are sympathetic to context 3 3! speak their power
Great Mobile user experiences!
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LUNCH!
12 1:30pm
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Mobile UX
Rachel Hinman
Senior Research Scientist Nokia Research Lab Palo Alto, California USA
Hinman
Q:
Q:!
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A!
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:-(
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?
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Bad Decision-Making
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The nal diamonds are where good design decisions matter most and where designers new to mobile have the least domain specic skill and condence.
Seated in a relatively predictable environment Large screen enables multi-tasking Keyboard and a mouse for input
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Highly variable context and environment Small screen size and limited text input UI takes up the entire screen
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A!
Designers new to mobile dont have the domain specic skills or heuristics to lean on.
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Luxury
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PC Prototyping is considered a
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Essential
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Mobile Prototyping is
The best way to develop those skills is to prototype early and often.
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Prototyping
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Whys of prototyping
Communicate an Idea Gather User Feedback Explore the Unknowns Fine-tune an Idea
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YouTube Video!
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Fine-Tune an Idea
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Two Genres
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Experiential Prototyping
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Tactical Prototyping
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Experiential Prototyping:
Best suited for design explorations where:
1 2 3
You are working on a broader mobile project. Target mobile hardware and software scope is unknown.
(perhaps being created).
Tactical Prototyping: 1 2 3
You are working on a focused mobile project. Target mobile hardware and software scope is known. The design space is relatively known.
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Experiential Prototyping
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Context Matters
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Context Framework
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Context Framework
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Experiential Prototyping:
Best suited for design explorations where:
1 2 3
You are working on a broader mobile project. Target mobile hardware and software scope is unknown.
(perhaps being created).
Experiential Prototypes
Body Storming Speed Dating Prototypes Concept Videos Storyboarding
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Bodystorming
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Through Lines
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Similar to improvisational theater, body storming involves acting out possible scenarios or use cases with actors and props. Unlike computer-based technology that is logic based and only makes visible the conditions that existed before, people are illogical, perceptive, aware, and self-correcting. Body storming is a technique that helps capture and harness these messy yet essential aspects of human behavior and account for them in the mobile design process.
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1." Select groups of ve to eight participants in a troupe. 2." Identify 3-5 experience scenarios for your troupe to perform.
Examples: Purchasing a cup of coffee with my iPhone, selecting which phone to purchase in a carriers store.
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3. Every player must have a role; there should be no trees that are just for background. Use large cards that label the roles people are playing.
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4. Props can have feelings, thoughts, and the ability to speak. Use thought-bubble cards to show what a participant is thinking versus saying.
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5. Have a narrator or color commentator who can explain things. The narrator can pretend the scenario is like television, using a remote to stop action, rewind, or fast-forward.
Photo by Christian Crumlish (xian), 2009 on Flickr
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6. De-brief after each scenario. What did the group learn? What was surprising? What seemed important? Capture what you learned from the exercise and discuss how you can integrate it into what happens next.
Photo by Christian Crumlish (xian), 2009 on Flickr
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Bodystorming will help you capture the emotional tenor of mobile interactions
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Design in Context
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Experiential Prototypes
Body Storming Speed Dating Prototypes Concept Videos Storyboarding
Illustration courtesy of Scott Davidoff Rapidly Exploring Application Design through Speed Dating
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1 2 3
Abundance brings perspective. Need to cross boundaries to know they exist. Multiple low-cost engagements with multiple concepts enables a broader perspective to emerge.
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Step One
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Step Two
Illustration courtesy of Scott Davidoff Rapidly Exploring Application Design through Speed Dating
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Step Three
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Step Four
Create prototypes
Photo courtesy of Scott Davidoff Rapidly Exploring Application Design through Speed Dating
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Step Five
Photo courtesy of Scott Davidoff Rapidly Exploring Application Design through Speed Dating
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Speed Dating Prototypes are especially well-suited for gathering user impressions of a new-to-the-world experience
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Experiential Prototypes
Body Storming Speed Dating Prototypes Concept Videos Storyboarding
Concept Videos
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Concept Videos
Pros
" High Impact " Highly Shareable " Good for High-Level Ideas " Technology still in development
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Concept Videos
Pros
" High Impact " Highly Shareable " Good for High-Level Ideas " Technology still in development
Cons
" Resource Intensive!!! " Skill Intensive " Cultural Fit " Concept videos dont make bad ideas good.
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Experiential Prototypes
Body Storming Speed Dating Prototypes Concept Videos Storyboarding
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Storyboarding
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Mobile UX Storyboarding
Identify the central idea(s) you are trying to communicate.
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Mobile UX Storyboarding
Identify the central idea(s) you are trying to communicate. Create a character and identify the key issues he/she currently faces.
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Mobile UX Storyboarding
Identify the central idea(s) you are trying to communicate. Create a character and identify the key issues he/she currently faces. Rough out a basic story.
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Mobile UX Storyboarding
Identify the central idea(s) you are trying to communicate. Create a character and identify the key issues he/she currently faces. Rough out a basic story. Start lling in the cells. Rough out the complete story, then ll in details.
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Mobile UX Storyboarding
Identify the central idea(s) you are trying to communicate. Create a character and identify the key issues he/she currently faces. Rough out the basic story Start lling in the cells. Rough out the complete story, then ll in details.
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Act
ivity
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Act
ivity
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Act
ivity
2 Storyboard one scenario using the 3 Remember to identify the key issues the
character faces and rough out the complete story before lling in details.
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Tactical Prototyping
Tactical Prototypes
Sketching/Paper Prototyping In-Screen Mobile Prototypes Mobile Browser Prototypes Keynote/Powerpoint Prototypes Flash Prototype Platform Specic Prototype
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Tactical Prototypes
Sketching/Paper Prototyping In-Screen Mobile Prototypes Mobile Browser Prototypes Keynote/Powerpoint Prototypes Flash Prototype Platform Specic Prototype
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Sketching
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Q:! A!
Huh?
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Look inside the book Add to cart Shipping! REALLY! Look inside the book Free two-day shipping
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Q:! A!
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Edit!!!
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Ruthless Editing
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Seated in a relatively predictable environment Large screen enables multi-tasking Keyboard and a mouse for input
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GUI/NUI Chasm
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Dening Attributes of
GUIs
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Dening Attributes of
NUIs
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Patterns for how mobile experiences unfold and progressively reveal their nature
1 The Nested Doll Pattern 2 The Hub and Spoke Pattern 3 The Bento Box Pattern 4 The Filtered View Pattern
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A!
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Act
ivity
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Act
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2 Sketch out the interaction using the 3 Identify how youd like your mobile
experience to unfold.
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REMEMBER!
Understanding the differences between graphical and natural user interfaces.
Act
ivity
Its easy to go crazy and try to do it all. Instead, focus on applying what weve covered
Experimenting with how your mobile experience can unfold and and progressively reveal its nature. Play around with the unfolding patterns that have been presented or invent some of your own.
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Following Process documented by Diego Pulido via UX Magazine Paper In-Screen Prototypes
Photos courtesy of Diego Pulido and UX Magazine
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1. Sketch screen layouts. 2. Scan or photograph the sketches. 3. Making sizing adjustments to the les.
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4. Save the resized images in a le format supported by the mobile device. Be mindful of the sequencing of your screens and label les accordingly.
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4. Save the resized images in a le format supported by the mobile device. Be mindful of the sequencing of your screens and label les accordingly. 5. Import the les into the mobile devices photo gallery.
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4. Save the resized images in a le format supported by the mobile device. Be mindful of the sequencing of your screens and label les accordingly. 5. Import the les into the mobile devices photo gallery. 6. Click and swipe away.
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Act
ivity
Transfer photos from the camera to computer and make any sizing adjustments. Sync images to your mobile device and swipe away.
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Tactical Prototypes
Sketching In-Screen Mobile Prototypes Mobile Browser Prototypes Keynote/Powerpoint Prototypes Flash Prototype Platform Specic Prototype
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Paper Prototyping
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Keynote/Powerpoint Prototypes
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LOGO
Tagline
Edit
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LOGO
Tagline
Sydney Opera House
There is no doubt that the Sydney Opera House is his masterpiece. It is one of the great iconic buildings of the 20th century, an image of great beauty that has become known throughout the world a symbol for not only a city, but a whole country and continent.
Edit
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LOGO
Tagline
Edit
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LOGO
Tagline
Edit
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LOGO
Tagline
Sydney Opera House
There is no doubt that the Sydney Opera House is his masterpiece. It is one of the great iconic buildings of the 20th century, an image of great beauty that has become known throughout the world a symbol for not only a city, but a whole country and continent.
Edit
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LOGO
Tagline
Edit
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Level of delity is high gives you an end result that looks and feels like a real app. Supports *some* gestures and transitions. Its as close as you can get to the real thing without digging into code.
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Help users form a mental model of how information will unfold. Provide cues for interaction. Help make your experience feel more intuitive for users.
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Principle One
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Principle One
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Principle Two
Anticipation
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Principle Two
Anticipation
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Principle Three
Staging
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Principle Three
Staging
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Principle Four
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Principle Four
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Principle Five
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Principle Five
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Principle Six
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Principle Six
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Principle Seven
Arcs
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Principle Seven
Arcs
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Principle Eight
Secondary Action
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Principle Eight
Secondary Action
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Principle Nine
Timing
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Principle Nine
Timing
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Principle Ten
Exaggeration
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Principle Ten
Exaggeration
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Specifying Transitions
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Fidelity
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Failure
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Luxury
PC Prototyping is considered a
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Essential
Mobile Prototyping is
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Thank you!
Email: [email protected]
Follow along
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