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Receiving Guests, Taking Orders and Receiving Payment: (Template)

The document outlines the steps a head waiter takes when receiving guests, taking orders, and receiving payment at a restaurant. The head waiter greets the guests, confirms reservations, seats them, and offers menus and drinks. They then take the guests' food and drink orders, making recommendations and answering questions. Finally, the head waiter brings the bill, escorts the guests out, and says goodbye.

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8K views4 pages

Receiving Guests, Taking Orders and Receiving Payment: (Template)

The document outlines the steps a head waiter takes when receiving guests, taking orders, and receiving payment at a restaurant. The head waiter greets the guests, confirms reservations, seats them, and offers menus and drinks. They then take the guests' food and drink orders, making recommendations and answering questions. Finally, the head waiter brings the bill, escorts the guests out, and says goodbye.

Uploaded by

dgmmm
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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RECEIVING GUESTS, TAKING ORDERS AND RECEIVING PAYMENT (Template)

RECEIVING GUESTS HEAD WAITER: Greets, including part of the day (afternoon, evening), (sir/s, madam/s) and confirms the reservation. e.g. Good evening, m d m. Good evening, !i". Do #o$ % ve "e!e"v &ion' Confirms the reservation. e.g. Ye!, )e do. Asks personal details. e.g. Co$*d I % ve &%e n me +o" &%e "e!e"v &ion, ,*e !e' Gives his/her name. e.g. O+ -o$"!e. I&.! O*ive" S&even!on. Confirms the reservation and offers taking clients coats. One momen&, #e!, M". S&even!on, I&.! & /*e +o" &)o. S% ** I & 0e #o$" -o &!' Says yes/no. e.g. Ye!, ,*e !e. Asks seating preferences. e.g. Wo$*d #o$ *i0e & /*e /# &%e )indo)' Says preference. e.g. E1-e**en&. T% & )o$*d /e ,e"+e-& +o" $!. scorts client/s and sho!s him/them to his/their ta"le. e.g. Wo$*d #o$ *i0e &o +o**o) me, ,*e !e' I2** !%o) #o$ &o #o$" & /*e. Says thank you. e.g. T% n0 #o$ ve"# m$-%, indeed.

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GIVING THE MENU CARD & WINE LIST; OFFERING DRINKS

HEAD WAITER:

Gives the menu card and !ine list. e.g. He"e i! &%e men$ - "d nd )ine *i!&. #ffers a drink. e.g. Wo$*d #o$ *i0e &o o"de" n ,3"i&i+ o" !o+& d"in0' Says yes/no. e.g. Ce"& in*#, I )o$*d *i0e )i** d"in0 die& -o0e.

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TAKING ORDERS: STARTERS MAIN COURSES AND DRINKS HEAD WAITER: Asks the client if he/she is ready to order. e.g. A"e #o$ "e d# &o o"de"' Says yes/no. Asks for a recommendation / e$planation a"out a dish. e.g. E1-$!e me. W% & i! 5! *mo"e6o2' %rovides the necessary information. e.g. I&2! -o*d !o$,, m de o+ &om &o, /"e d nd g "*ind !e"ved )i&% /oi*ed egg, &$n nd -$"ed % m.

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HEAD WAITER:

(&he client can ask some other 'uestions). C(IENT: #rders starters. e.g. T% & !o$nd! de*i-io$!. I2** % ve 5! *mo"e6o2 nd m# )i+e )i** % ve g"i**ed vege& /*e!. Asks the client a"out the main course. e.g. And )% & )o$*d #o$ *i0e ! m in -o$"!e' #rders main course. e.g. I2** % ve !i"*oin nd !%e2** % ve / 0ed gi*&%e d. Asks the client a"out the meat. e.g. Ho) )o$*d #o$ *i0e #o$" !&e 0 done, !i"' Ans!ers the head !aiter. e.g. I )o$*d *i0e i& " "e, ,*e !e. Asks the client a"out the drink. e.g. And )% & )o$*d #o$ *i0e &o d"in0' #rders drink.

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TAKING ORDERS: DESSERTS COFFEE LI!UORS""" HEAD WAITER: Checks if everything is #(. e.g. I! eve"#&%ing ** "ig%&' Says yes/no. e.g. Ye!, i& ) ! ,e"+e-&. M# !i"*oin ) ! "e **# &ende". Asks the client a"out the dessert. e.g. Wo$*d #o$ *i0e &o % ve de!!e"&' Says yes/no. e.g. Ye!, &% & )o$*d do $! ni-e*#. Gives the menu card again. e.g. He"e i! &%e men$ - "d. Asks for a recommendation / e$planation a"out the dessert e.g. E1-$!e me. A"e /"o)nie! !e"ved )i&% n# 0ind o+ n$& ! $-e' I.m **e"gi-. %rovides the necessary information. e.g. No, !i". T%e# "e on*# !e"ved )i&% %o& -%o-o* &e ! $-e nd )%i,,ed -"e m.

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HEAD WAITER:

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HEAD WAITER:

(&he client can ask some other 'uestions). C(IENT: #rders desserts. e.g. T%en, )e2** /o&% % ve /"o)nie!. Asks the client a"out coffee, infusions... e.g. And )o$*d #o$ *i0e -o++ee, &e o" o&%e" in+$!ion' Says yes/no. e.g. I2** % ve /* -0 -o++ee nd m# )i+e )i** % ve /*o!!om &e . Asks the client a"out li'uors. e.g. Wo$*d #o$ *i0e &o % ve n# *i8$o"!' Says yes/no.

HEAD WAITER:

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e.g. No, &% n0 #o$ ve"# m$-%. RECEIVING #A$MENT C(IENT: Asks for the "ill. e.g. Co$*d )e % ve &%e /i**, ,*e !e' Gives the "ill. e.g. He"e i& i!. scorts the client and says good"ye. e.g. T% n0 #o$ ve"# m$-% +o" -oming. We "e *oo0ing +o") "d &o !eeing #o$ g in. Says good"ye. e.g. Good/#e.

HEAD WAITER:

HEAD WAITER:

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