External Marks: 75 Internal Marks: 25 Time: 3 hrs.

BUSINESS ORGANISATION
PAPER CODE: bba-1001

UNIT-I Business Concept, nature and scope, business as a system, business objectives, business and environment interface, distinction between business, commerce and trade UNIT-II Forms of business organization Sole proprietorship, partnership, joint stock company, types of company cooperative societies; multinational corporations UNIT-III Entrepreneurship Concept and nature; entrepreneurial opportunities in contemporary business environment; process of setting up a business enterprise; choice of a suitable form of business organization, feasibility and preparation business plan UNIT-IV Government and business interface; stock exchange in India; business combination concept and causes; chambers of commerce and industries in India FICCI, CII Association SUGGESTED READINGS: 1. 2. 3. NOTE: 1. The External Examiner will set 8 questions in the Question Paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidates will be required to attempt five questions in all, selecting at least one question form each unit. Vasishth, Neeru, Business Organisation, Taxmann, New Delhi Talloo, Thelman J., Business Organisational and Management, TMH, New Delhi Tulsian, P.C., Business Organisation, Pearson Education, New Delhi

2.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

BUSINESS MATHEMATICS
PAPER CODE: bba-1002

UNIT-I Theory of Sets Meaning, elements, types, presentation and equality of sets; union, intersection, compliment & difference of sets; Venn diagrams; Cartesian product of two sets; applications of set theory UNIT-II Indices & logarithms, arithmetic and geometric progressions and their business applications; sum of first n natural numbers, sum of squares and cubes of first n natural numbers UNIT-III Permutations, combinations and binomial theorem (positive index) UNIT-IV Matrices Types, properties, addition, multiplication, transpose and inverse of matrix; properties of determinants, solution of simultaneous Linear Equations; differentiation and integration of standard algebraic functions; business applications of matrices, differentiation and integration SUGGESTED READINGS: 1. 2. 3. Sancheti, D.C., A.M. Malhotra & V.K. Kapoor, Business Mathematics, Sultan Chand & Sons, New Delhi Zameerudin, Qazi, V.K. Khanna & S.K. Bhambri, Business Mathematics, Vikas Publishing House Pvt. Ltd, New Delhi Reddy, R.Jaya Prakash, Y. Mallikarjuna Reddy, A Text Book of Business Mathematics, Ashish Publishing House, New Delhi

NOTE: 1. The External Examiner will set 8 questions in the Question Paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidates will be required to attempt five questions in all, selecting at least one question form each unit.

2.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

FINANCIAL ACCOUNTING
PAPER CODE: bba-1003

UNIT-I Meaning and scope of accounting, nature of financial accounting principles, basis of accounting; accounting process from recording of business transaction to preparation of trial balance UNIT-II Depreciation accounting; preparation of final accounts (non-corporate entities) alongwith major adjustments UNIT-III Rectification of errors; accounts of non-profit organization, joint venture accounts UNIT-IV Hire purchase, lease and installment purchase system accounting; consignment accounts SUGGESTED READINGS: 1. 2. 3. 4. NOTE: 1. The External Examiner will set 8 questions in the Question Paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidates will be required to attempt five questions in all, selecting at least one question form each unit. Gupta R.L., Advanced Accounting Vol. I, S. Chand & Sons, New Delhi Grewal T.S. and M.C. Shukla, Advanced Accounting Vol. I, S. Chand & Sons, New Delhi Monga, J.R., Financial Accounting, Margin Paper Bank, New Delhi Maheshwari S.N., Advanced Accounting Vol. I, Vikas Publications

2.

External Marks: 50 Practical Marks: 50 Time: 3 hrs.

COMPUTER FUNDAMENTALS
PAPER CODE: bba-1004 UNIT-I Introduction Digital and analog computers, evolution of digital computers, major components of a digital computer, hardware, software, firmware, middleware and freeware, computer applications UNIT-II Decimal number system, binary number system, conversion of a binary number to decimal number, conversion of a decimal number to a binary number, addition of binary numbers, binary subtraction, hexadecimal number system, octal number system UNIT-III Input devices, output devices, printers, plotters, other forms of output devices; main memory, secondary memory and backup memory UNIT-IV Computer applications in offices, use of computers in books publication, desktop publishing system, application of computers for data analysis, application of computer in education, application of computer in banks, medical field SUGGESTED READINGS: 1. 2. 3. 4. Gill, Nasib, Computer Fundamental and Internet Saxena, Computer Applications in Management, Vikas Publication, New Delhi B. Ram, Computer Fundamentals, New Age Publications, New Delhi Rajaraman, V., Computer Fundamentals, PHI, New Delhi

Instruction for External Examiner: The examiner will set 8 questions (2 questions from each unit). The students will be required to attempt any five questions (selecting at least one question from each unit). All questions will carry equal marks.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

BUSINESS COMMUNICAITON
PAPER CODE: bba-1005

UNIT-I Business Communication Nature and process, forms of communication, role of communication skills in business, communication networks, barriers to communication UNIT-II Communication Skills: Listening skills cognitive process of listening, barriers to listening, reading skills, speaking skills, public speaking, voice modulation and body language UNIT-III Written Communication Types, structures and layout of business letters; presentative letters sales letters, claim letters, employment letters, writing memo, notice and circular UNIT-IV Business Reports Purpose and types, framework of business reports, presentation of reports, brochures, issuing notice and agenda of meeting and recording of minutes of meetings SUGGESTED READINGS: 1. 2. 3. 4. 5. Koneru, Arun, Professional Communication, Tata McGraw Hill, New Delhi Monipally, M.M., Business Communication Strategies, Tata McGraw Hill, New Delhi Das, Biswajit and Ipseeta Satpathy, Business Communication and Personality Development, Excel Books, New Delhi McGrath, E.H., Basic Managerial Skills for All, Prentice Hall of India, New Delhi Rai, Urmila and S.M. Rai, Business Communication, Himalaya Publishing House, Mumbai

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

MICRO ECONOMICS FOR BUSINESS DECISIONS

PAPER CODE: bba-1006 UNIT-I Nature and scope of micro economics, determinants of demand and law of demand, price, cross and income elasticity, law of supply, elasticity of supply, competitive equilibrium; consumers equilibrium- utility and indifference curve approaches UNIT-II Short run and long run production functions, laws of returns; optimal input combination; classification of costs; short run and long run lost curves and their interrelationship; internal and external economies of scale, revenue curves; optimum size of the firm; factors affecting the optimum size, location of firms UNIT-III Equilibrium of the firm and industry perfect competition, monopoly, monopolistic competition, discriminating monopoly, aspects of non-price competition; oligopalistic behaviour UNIT-IV Characteristics of various factors of production; marginal productivity theory and modern theory of distribution; determination of rent; quasi rent; alternative theories of interest and wages SUGGESTED READINGS: 1. D. Salvatore, Microeconomic Theory, Tata McGraw Hill, New Delhi 2. Mark Hirschey, Managerial Economics, Thomson, South Western, New Delhi 3. R H Dholkia and A.N. Oza, Microeconomics for Management Students, Oxford University Press, New Delhi 4. P.L. Mehta, Managerial Economics, Sultan Chand, New Delhi NOTE: 1. The External Examiner will set 8 questions in the Question Paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. 2. The candidates will be required to attempt five questions in all, selecting at least one question form each unit.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

PRINCIPLES OF MANAGEMENT
PAPER CODE: bba-2001

UNIT-I Introduction nature and process of management, basic managerial roles and skills, nature of managerial work; approaches to management classical, human relations and behavioural, systems and contingency approaches; contemporary issues and challenges UNIT-II Planning and decision making concept, purpose and process of planning, kinds of plans, strategic planning, tactical planning and operational planning, goal setting, MBO; decision making nature and process, behavioural aspects of decision making, forms of group decision making in organizations UNIT-III Organizing and leading elements of organizing division of work, departmentalization, distribution of authority, coordination; organization structure and design; leadership nature and significance, leadership styles, behavioural and situational approaches to leadership UNIT-IV Management control nature, purpose and process of controlling, kinds of control system, prerequisites of effective control system, resistance to control, controlling techniques, social audit SUGGESTED READINGS: 1. Griffin, Ricky W, Management, Biztantra, New Delhi 2. Rao, VSP, Management, Excel Books, New Delhi 3. Stoner, Freeman and Gilbert, Jr. Management, Pearson Education, New Delhi 4. Weihrich, Heinz and Harold Koontz, Management: A Global Perspective, Tata McGraw Hill 5. Daft, Management, Thompson Learning, New Delhi 6. Robbins, S.P., Management, Pearson Education

NOTE: 1. The external examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidates will be required to attempt five questions in all, selecting at least one question from each unit.

2.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

MACRO ECONOMIC ANALYSIS AND POLICY

PAPER CODE: bba-2002

UNIT-I Nature and scope of macroeconomics, circular flow of income; national income alternative concepts and the measures, income and their interrelationship, stock and flow variables, aggregate demand, supply and macroeconomic equilibrium, nature of a trade cycle, causes of booms and recessions UNIT-II Macro analysis of consumer behaviour, cyclical and secular consumption, income comsumption relationship, absolute, relative and permanent income hypothesis, simple Keynesian Model of income determination; multiplier analysis UNIT-III Nature of fiscal policy, fiscal deficits, fiscal policy in relation to growth and price stability, basic issues in fiscal deficit management, nature and management of public debt; business taxes types, rationale and incidence UNIT-IV Money supply measures; credit creation process and money multiplier, instruments of monetary policy; promotional and regulatory role of central bank; monetary policy types, causes, effects and control measures SUGGESTED READINGS: 1. 2. 3. 4. 5. NOTE: 1. The external examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidate will be required to attempt five questions in all, selecting at least one question from each unit. Gupta, G.S., Macroeconomics Theory and Aplications, Tata McGraw Hill, New Delhi Edward Shapiro, Macroeconomic Analysis, Galgotia, New Delhi Gupta S.B., Monetary Economics: Theory, Policy and Institutions, S. Chand, New Delhi Vaish, M.C., Maceconomic Theory, Vikas Publications, New Delhi Dsouza, Errol, Macroeconomics, Pearson Education, New Delhi

2.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

COMPANY ACCOUNTS
PAPER CODE: bba-2003

UNIT-I Accounting for share capital transaction, alternation of share capital, buy-back of shares, acquisition of business and profit prior to incorporation UNIT-II Debentures; issue of debentures, methods of redumption of debentures, underwriting of shares and debentures UNIT-III Statutory provision regarding preparation of companys final accounts, preparation of profit and loss account and balance sheet of company as per the requirement of Schedule VI of the companies act, state the basic features of accounting standards 4, 5, 15, 17 18 and 29; company liquidation accounts UNIT-IV Valuation of Goodwill and shares, banking company accounts, insurance company accounts SUGGESTED READINGS: 1. 2. 3. 4. 5. NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidates will be required to attempt five questions in all, selecting at least one question from each unit. Gupta R.L., Advanced Accounting Vol. II, S. Chand & Sons, New Delhi Grewal T.S. and M.C. Shukla, Advanced Accounting, S. Chand & Sons, New Delhi Jain, S.P. & K.L. Narang, Advanced Accounting, Kalyani Publishers, New Delhi Monga, J.R., Corporate Accounting, Margin Paper Bank, New Delhi Maheshwari S.N., Advanced Accounting, Vikas Publications

2.

External Marks: 50 Practical Marks: 50 Time: 3 hrs.

COMPUTER APPLICATIONS IN MANAGEMENT

PAPER CODE: bba-2004

UNIT-I Introduction to Computers History, basic anatomy, operating system, memory, input/output devices; types of computers, classification of computers; hardware and software UNIT-II Networking Advantage, types, devices and network connection, wireless networking; virus and firewalls UNIT-III Computer applications using internet, chatting and e-mailing; computer applications, advantages and limitations, use in offices, education, institutions, healthcare UNIT-IV Multimedia applications in business; marketing and advertising; web applications of multimedia

SUGGESTED READINGS: 1. 2. 3. 4. Saxena, Computer Applications in Management, Vikas Publishing House, New Delhi Ram, B., Computer Fundamentals, New Age Publication, New Delhi Saxena and Pradeep Kumar, Computer Applications in Management, Anmol Publication Goel and Kakhar, Computer, New Age Publication

Instruction for External Examiner: The examiner will set 8 questions (2 questions from each unit). The students will be required to attempt any five questions (selecting at least one question from each unit). All questions will carry equal marks.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

ORGANISATIONAL BEHAVIOUR
PAPER CODE: bba-2005

UNIT-I Introduction Concept and scope of organizational behaviour, historical development of organizational behaviour, organization behaviour processes, emerging trends and changing profiles of workforce UNIT-II Individual Processes Personality, values, attitudes, perception, learning and motivation UNIT-III Team Processes Interpersonal communication, group dynamics, teams and teamwork, decision-making, conflict and negotiation in workplace, power and politics UNIT-IV Organizational processes Elements of organization structure, organizational structure and design, organizational culture, organizational change SUGGESTED READINGS: 1. 2. 3. 4. 5. NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. 2. The candidates will be required to attempt five questions in all, selecting at least one question from each unit. Robbins, S.P., Organizational Behaviour, Pearson Education, New Delhi McShane, Steven L, Mary VonGlinow and Radha R. Sharma, Organizational Behaviour, Tata McGraw Hill, New Delhi Pareek, Udai, Understanding Organizational Behaviour, Oxford University Press, New Delhi Griffin, Ricky W, and Gregory Moorhead, Organizational Behaviour, Houghton Mifflin Company New Storm, Organizational Behaviour, Tata McGraw Hill

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

BUSINESS STATISTICS
PAPER CODE: bba-2006

UNIT-I Statistics: Meaning, evolution, scope, limitations and applications; data classification; tabulation and presentation: meaning, objectives and types of classification, formation of frequency distribution, role of tabulation, parts, types and construction of tables, significance, types and construction of diagrams and graphs UNIT-II Measures of Central Tendency and Dispersion: Meaning and objectives of measures of central tendency, different measure viz. arithmetic mean, median, mode, geometric mean and harmonic mean, characteristics, applications and limitations of these measures; measure of variation viz. range, quartile deviation mean deviation and standard deviation, co-efficient of variation and skewness UNIT-III Correlation and Regression: Meaning of correlation, types of correlation positive and negative correlation, simple, partial and multiple correlation, methods of studying correlation; scatter diagram, graphic and direct method; properties of correlation co-efficient, rank correlation, coefficient of determination, lines of regression, co-efficient of regression, standard error of estimate UNIT-IV Index numbers and time series: Index number and their uses in business; construction of simple and weighed price, quantity and value index numbers; test for an ideal index number, components of time series viz. secular trend, cyclical, seasonal and irregular variations, methods of estimating secular trend and seasonal indices; use of time series in business forecasting and its limitations, calculating growth rate in time series SUGGESTED READINGS: 1. Gupta, S.P. & M.P. Gupta, Business Statistics 2. Gupta, C.B., An Introduction to Statistical Methods 3. Gupta, B.N., An Introduction to Modern Statistics 4. Sancheti, S.C. & V.K. Kapoor, Statistical Methods 5. Ellhans, D.N., Fundamentals of Statistics 6. Gupta, S.P., Statistical Methods 7. Sharma, J.K., Business Statistics, Pearson Education, New Delhi NOTE: 1.

2.

The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidates will be required to attempt five questions in all, selecting at least one question from each unit.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

COST ACCOUNTING
PAPER CODE: bba-3001

UNIT-I Introduction: - Objective, elements of cost, cost sheet, importance of cost accounting, types of costing, installation of costing system, difference between cost accounting and financial accounting UNIT-II Material Control: - Meaning and objectives of material control, material purchase procedure, fixation of inventory levels Reorder level, EOQ, Minimum level, Maximum level, Danger level and Methods of Valuing Material Issues UNIT-III Labour Cost Control: - its importance, methods of Time Keeping and Time Booking; Treatment and Control of Labour Turnover, Idle Time, Overtime, Systems of Wage Payment Time Wage System, Piece Wage System and Balance or Debt Method; Overhead classification, allocation and apportionment of overhead including machine hour rate UNIT-IV Methods of Costing Job, Batch and Contract Costing, Process Costing Fundamental, Process Losses & Gains SUGGESTED READINGS: 1. 2. 3. 4. NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidates will be required to attempt five questions in all, selecting at least one question from each unit. Jain & Narang, Advance Cost Accounting, Kalyani Publishers, New Delhi Mittal, S.N., Cost Accounting Bhar, B.K., Cost Accounting Prasad, N.K., Principles and Practice of Cost Accounting

2.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

MARKETING MANAGEMENT
PAPER CODE: bba-3002

UNIT-I Introduction to Marketing; difference between marketing and selling; core concepts of marketing; marketing mix; marketing process; marketing environment UNIT-II Determinants of consumer behaviour; consumers purchase decision process (exclude industrial purchase decision process); market segmentation; target marketing; differentiation and positioning; marketing research; marketing information system UNIT-III Product and product line decisions; branding decisions; packaging and labeling decisions; product life cycle concept; new product development; pricing decisions UNIT-IV Marketing channels: - retailing, wholesaling, warehousing and physical distribution, conceptual introduction to supply chain management, conceptual introduction to customer relationship marketing; promotion mix:- personal selling, advertising, sales promotion, publicity SUGGESTED READINGS: 1. Kotler, Philip, Kevin Lane Keller, Abraham Koshy & Mithileshwar Jha, Marketing Management, Pearson Education, New Delhi 2. Sakena, Rajan, Marketing Management, McGraw Hill, New Delhi 3. Zikmund, William G, Marketing, Cengage Learning, New Delhi 4. Panda, Tapan K, Marketing Management, Excel Books, New Delhi

NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. 2. The candidates will be required to attempt five questions in all, selecting at least one question from each unit.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

CAPITAL MARKET
PAPER CODE: bba-3003 UNIT-I Meaning, nature and role of capital market, features of developed capital market, reforms in the capital market, regulatory framework of capital market, capital market instruments and innovation in financial instruments UNIT-II Primary capital market scenario in India, primary market intermediaries, primary market activities, methods of raising resources from international market; secondary market scenario in India, reforms in secondary market, organization and management, trading and settlement, listing of securities, stock market index, steps taken by SEBI to increase liquidity in the stock market UNIT-III Meaning, need and benefits of depository system in India, difference between demat and physical share, depository process, functioning of NSDL and SHCIL Importance of Debt market in capital market, participant in the debt market, types of instrument treated in the Debt market, primary and secondary segments of debt market UNIT-IV Role and policy measures relating to development banks and financial institution in India, products and services offered by IFCI, IDBI, IIBI, SIDBI, IDFCL, EXIM Bank, NABARD and ICICI Meaning and benefits of mutual funds, types of mutual funds, SEBI guidelines relating to mutual funds SUGGESTED READINGS: 1. 2. 3. NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. 2. The candidates will be required to attempt five questions in all, selecting at least one question from each unit. Pathak, Bharati V, The Indian Financial System, Pearson Education Khan, M. Y, Indian Financial System, Tata McGraw Hill Bhole, L M, Financial Institutions and Markets, Tata McGraw Hill

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

PRODUCTION MANAGEMENT
PAPER CODE: bba-3004 UNIT-I Production/Operations Management: Introduction, evaluation, major long term and short term decisions; objectives, importance and activities; difference between products and services (from POM view point) UNIT-II Meaning and types of Production Systems: Production to order and production to stock; plant location; factors affecting locations and evaluating different locations; plant layout: meaning, objectives, characteristics and types; plant layout and materials handling UNIT-III Production Planning and Control: Meaning, objectives, advantages and elements, PPC and production systems, sequencing and assignment problems; work study: meaning, objectives, prerequisites and procedure; procedure and tools of methods study, procedure and techniques of work measurement UNIT-IV Inventory Control: Objectives, advantages and techniques (EOQ model and ABC analysis); quality control: meaning and importance; inspection, quality control charts for variables and attributes and acceptance sampling; maintenance; importance and types SUGGESTED READINGS: The list of books, cases and other specific references, including recent articles will be announced in the class by the concerned teacher. NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidates will be required to attempt five questions in all, selecting at least one question from each unit.

2.

External Marks: 50 Practical Marks: 50 Time: 3 hrs.

DATA BASE MANAGEMENT SYSTEM

PAPER CODE: bba-3005 UNIT-I Introduction to data base management system Data versus information, record, file; data dictionary, database administrator, functions and responsibilities; file-oriented system versus database system UNIT-II Database system architecture Introduction, schemas, sub schemas and instances; data base architecture, data independence, mapping, data models, types of database systems UNIT-III Data base security Threats and security issues, firewalls and database recovery; techniques of data base security; distributed data base UNIT-IV Data warehousing and data mining Emerging data base technologies, internet, database, digital libraries, multimedia data base, mobile data base, spatial data base

Lab: Working over Microsoft Access SUGGESTED READINGS 1. 2. 3. Navathe, Data Base System Concepts 3rd, McGraw Hill Date, C.J., An Introduction to Data Base System 7ed, Addision Wesley Singh, C.S., Data Base System, New Age Publications, New Delhi

Instruction for External Examiner: The examiner will set 8 questions (2 questions from each unit). The students will be required to attempt any five questions (selecting at least one question from each unit). All questions will carry equal marks.

External Marks: 50 Workshop Marks: 50 Time: 3 hrs.

WORKSHOP ON ENVIRONMENTAL STUDIES

PAPER CODE: bba-3006 UNIT-I Environmental studies Nature, scope and importance, need for public awareness; natural resources renewable and non-renewable resources, use and over-exploitation/over-utilization of various resources and consequences; role of an individual in conservation of natural resources; equitable use of resources for sustainable lifestyles UNIT-II Ecosystems concept, structure and function of an ecosystem; energy flow in the ecosystem; ecological succession; food chains, food webs and ecological pyramids; types of ecosystem forest ecosystem, grassland ecosystem, desert ecosystem, aquatic ecosystems Environmental Pollution Definition, cause, effects and control measures of different types of pollutions air pollution, water pollution, soil pollution, marine pollution, noise pollution, thermal pollution, nuclear hazards; solid waste management causes, effects and control measures of urban and industrial wastes; role of an individual in prevention of pollution UNIT-III Social issues and the environment Sustainable development, urban problems related to energy, water conservation, rain water harvesting, watershed management; resettlement and rehabilitation of people, its problems and concerns; climate change, global warming, acid rain, ozone layer depletion, nuclear accidents and holocaust; Wasteland reclamation, consumerism and waste products UNIT-IV Environmental legislation Environment Protection Act. Air (prevention and control of pollution) Act. Water (prevention and control of pollution) Act, Wildlife Protection Act, Forest Conservation Act SUGGESTED READINGS: 1. 2. 3. 4. NOTE: Rajagopalan R, Environmental Studies, Oxford University Press, New Delhi Kaushik Anubha, C.P. Kaushik, Perspective in Environmental Studies, New Age International (P) Ltd. Publishers Joseph Benny, Environmental Studies, Tata McGraw Hill Publishing Company Ltd., New Delhi Ubaroi, N.K., Environment Management, Excel Books, New Delhi

The students will also be required to do some field work in the form of assignments. They will: Visit a local area to document environmental assets river/forest/grassland/hill/mountain Visit a local polluted site-Urban/Rural/Industrial/Agricultural Study of common plants, insects, birds Study of simple ecosystems pond, river, hill slopes etc.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

INDIAN BUSINESS ENVIRONMENT

PAPER CODE: bba-4001 UNIT-I Nature, components and determinants of business environment; basic nature of Indian economic system; growth of public and private corporate sector; social responsibility of business; economic reforms since 1991 an overview UNIT-II Review of industrial policy developments and pattern of industrial growth since 1991; industrial licensing policy; public sector reforms; privatization and liberalization trends; growth and problems of SMEs; industrial sickness UNIT-III Development banking: an overview and current developments; regulation of stock exchanges and the role of SEBI; banking sector reforms; challenges facing public sector banks; growth and changing structure of non-bank financial institutions UNIT-IV Trend and pattern of Indias foreign trade and balance of payments; latest foreign trade policy; Indias overseas investments; policy towards foreign direct investment; globalization trends in Indian economy; role of MNCs; impact of multilateral institutions (IMF, World Bank and WTO) on Indian business environment SUGGESTED READINGS 1. 2. 3. 4. 5. 6. NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. 2. The candidates will be required to attempt five questions in all, selecting at least one question from each unit. F. Cherunilum, Business Environment, Himalaya Publishing House, New Delhi Biswanath Ghosh, Economic Environment & Business, Vikas Publishing House, New Delhi N.K. Sengupta, Government and Business, Vikas Publishing House, New Delhi K. Ashwathappa, Business Environment for Strategic Management, Himalaya Publishing House, New Delhi Govt. of India, Economic Survey (latest year) Bedi, Suresh, Business Environment, Excel Books, New Delhi

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

FINANCIAL MANAGEMENT
PAPER CODE: bba-4002 UNIT-I Evolution, scope and function of finance managers, objectives of financial management, profit vs. wealth maximization UNIT-II Investment Decisions; brief introduction of cost of capital; methods of capital budgeting; ARR, PBP, NPV and IRR, capital rationing (simple problems on capital budgeting methods) UNIT-III Financing decision: operational and financial leverage; capital structure theories NI, NOI and traditional approach; EPS-EBIT Analysis UNIT-IV Dividend decision and Management of working capital; determinants of dividend policy; Walters Dividend Model; Operating Cycle, brief discussion on management of cash, receivable and inventory (simple problem on operating cycle and inventory management) SUGGESTED READINGS: 1. 2. 3. NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidates will be required to attempt five questions in all, selecting at least one question form each unit. Pandey, I.M., Financial Management, Vikas Publishing House, New Delhi Khan and Jain, Financial Management, Tata McGraw Hill, New Delhi Kishore, R., Financial Management, Taxmans Publishing House, New Delhi

2.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

HUMAN RESOURCE MANAGEMENT

PAPER CODE: bba-4003 UNIT-I Introduction nature and scope of human resource management, HRM objectives and functions, HRM policies, HRM in globally competitive environment; strategic human resource management UNIT-II Acquiring human resources human resource planning, job analysis and job design, employee involvement, flexible work schedule, recruitment, selecting human resources, placement and induction, right sizing UNIT-III Developing human resources employee training, training need assessment, training methods and evaluation, cross-cultural training, designing executive development programme, techniques of executive development, career planning and development UNIT-IV Enhancing and rewarding performance establishing the performance management system, establishing rewards and pay plans, employee benefits, ensuring a safe and healthy work environment SUGGESTED READINGS: 1. 2. 3. 4. 5. NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. 2. The candidates will be required to attempt five questions in all, selecting at least one question from each unit. Bohlander George and Scott Snell, Management Human Resources, Thomson Learning, Bhattacharyya, Dipak Kumar, Human Resource Management, Excel Books, New Delhi Cascio, Wayne F., Managing Human Resources, Tata McGraw Hill, New Delhi DeCenzo, David A, and Stephan P. Robbins, Fundamentals of Human Resource Management, Wiley India, New Delhi DeNisi, Angelo S, and Ricky W Griffin, Human Resource Management, Biztantra, New Delhi

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

BUSINESS RESEARCH METHODS

PAPER CODE: bba-4004 UNIT-I Business Research Meaning, types, managerial value of business research; theory and research components, concept, constructs, definition variables, proposition and hypothesis, deductive and inductive theory; nature and process and importance of problem definition, purpose and types of research proposal, ingredients of research proposal UNIT-II Research Design Meaning, classification and elements of research design, methods and categories of exploratory research, basic issues in experimental design, classification of experimental design; concept and their measurement, measurement scales UNIT-III Sample design and sampling procedure, determination of sample size, research methods of collecting primary data, issues in construction of questionnaire UNIT-IV Stages of data analysis, nature and types of descriptive analysis, univariant and divariat tests of statistical significance, meaning and types of research report, ingredients of research report SUGGESTED READINGS: 1. Shekharan Uma, Business Research Methods, John Wiley Publications 2. Zikmud, Business Research Methods, Cenage Publications 3. Copper, Business Research Methods, Tata McGraw Hill NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. 2. The candidates will be required to attempt five questions in all, selecting at least one question from each unit.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

BUSINESS LAWS
PAPER CODE: bba-4005 UNIT-I Law of contract: meaning and essentials of a valid contract; offer and acceptance; capacity to contract; consent and free consent; consideration; void agreements; quasi contract; different mode of discharge of contract; remedies for breech of contract. UNIT-II Purpose and meaning of the contract of the guarantee; kinds of guarantees; rights and obligations of creditors; rights, liabilities and discharge of surety; contract of indemnity; Definition of bailment and its kinds; duties and rights of a bailer and a bailee; rights and duties of a pledgor and pledgee. UNIT-III Contract of agency; definition of agent and agency; creation of agency; duties and rights of agent and principal; principals duties towards agents and third parties; termination of agency; power of attorney. Law of sale of goods definition and essential of a contract of sale, conditions and warrantees, passing of property in goods; performance of contract; right of unpaid sailor; remedies for breech of contract. UNIT-IV Negotiable instrument act Meaning and essential elements of a negotiable instruments; types of negotiable instrument; holder and holder in due course; negotiation of negotiable instruments; dishonour of negotiable instruments. Meaning and scope of information technology act; digital signature; electronic governance; regulation of certifying authority; digital signature certificates; duties of subscribers; penalties adjudication and offences. SUGGESTED READINGS: 1. 2. 3. 4. 5. 6. NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. 2. The candidates will be required to attempt five questions in all, selecting at least one question from each unit. Kapoor, N.D., Business Law, Sultan Chand & Sons Gulshan, S.S., Mercantile Law, Excel Books Kuchhal, M.C., Mercantile Law, Vikas Publishing Pvt. Ltd. Chadha, P.R., Business Law, Galgotia Publishing Aggarwal, S.K., Business Law, Galgotia Publishing Company Maheshwari S.N. & Maheshwari, Business Regulatory Framework, Himalaya Publishing House

External Marks: 50 Practical Marks: 50 Time: 3 hrs.

INTRODUCTION TO INFORMATION TECHNOLOGY

PAPER CODE: bba-4006 UNIT-I Overview of data and information, information system, their classification, role of information system in business, office automation

UNIT-II Word Processor: advantage, entering text, editing text, formatting text, mail merge

UNIT-III Electronic spreadsheet: - advantages, application areas, creating a worksheet, functions, types of graph, creating graph, formatting cells, macros

UNIT-IV Introduction to Internet: - background of history, working, major features, accessing the internet, major application areas, introduction to multimedia, multimedia applications

Lab: Practice in Ms-Office and Tally Accounting Package

SUGGESTED READINGS:

1. 2.

Saxena, Introduction to Information Technology, Vikas Publishing House, New Delhi Williams and Eawyer, Using Information Technology, Tata McGraw Hill, New Delhi

Instruction for External Examiner: The examiner will set 8 questions (2 questions from each unit). The students will be required to attempt any five questions (selecting at least one question from each unit). All questions will carry equal marks.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

PURCHASE AND MATERIALS MANAGEMENT

PAPER CODE: bba-5001 UNIT-I Purchasing: meaning, role, objectives and functions; organization of purchase management and its relationship with other departments; five Rs of purchasing (right quality, right quantity, right source, right time and right price) UNIT-II Determination and description of material quality; vendor rating, selection, development and relations; evaluating suppliers efficiency; price determination and negotiation; make or buy decisions; purchase: procedures and documentation UNIT-III Materials Management: meaning, objectives, importance, functions and organization materials information system; standardization, simplification and variety reduction; value analysis and engineering UNIT-IV Stores Management: meaning, objectives, importance and functions, stores layout; classification and codification; inventory control of spare parts; materials logistics-warehousing management, materials handling, traffic and transportation; disposal of scrap, surplus and obsolete materials SUGGESTED READINGS: 1. 2. 3. 4. 5. NOTE: 1. Dobler & Burt, Purchasing and Supply Management: Text & Cases, Tata McGraw Hill Publishing Company Ltd., New Delhi Nair, Purchasing and Material Management, Vikas Publishing House, New Delhi Gopal Krishnan, P., Handbook of Materials Management, Prentice Hall of India Pvt. Ltd., New Delhi Gopalakrishnana, P. & Sundarshan, M., Materials Management: An Integrated Approach, Prentice Hall of India Pvt. Ltd., New Delhi Bhat, K. Shridhara, Materials Management, Himalaya Publishing House

2.

The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidates will be required to attempt five questions in all, selecting at least one question form each unit.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

COMPANY LAW
PAPER CODE: bba-5002 UNIT-I Meaning and nature of company, kinds of companies, formation and incorporation of company, Memorandum of Association; Articles of Association, affects of memorandum and articles of association; relationship and distinction between memorandum of association and article of association; doctrine of indoor management. Meaning and definition of prospectus; abridged form of prospectus; misstatement in a prospectus and their consequences UNIT-II Definition of member; members and share holders; modes of acquiring membership; termination of membership; rights and liabilities of a member. Meaning need and requisitions of valid meeting; voting, proxy and resolutions; kinds of general body meetings. Meaning of dividend; sources of dividend payments; declaration of dividend; payment of dividend; unpaid and unclaimed dividends. Appointments, qualifications and remunerations of auditors; power, duties and obligations of auditors. Inspection and investigations. UNIT-III Meaning, qualification, appointment and removal of directors; duties and liabilities of directors; remuneration of directors; distinction between managing director and manager; distinction between managing director and whole time director; meetings of board of directors. Meaning, need and current development in corporate governance UNIT-IV Inter-company loans, investments and borrowing. Meaning and prevention of oppression; prevention of mismanagement. Meaning and modes of winding up; grounds for winding up by the tribunals; types of voluntary winding up; consequences of voluntary winding up; appointment, power and duties of a liquidators in winding up. Meaning and nature of contributors liability. Meaning and dissolution of defunct company. SUGGESTED READINGS: 1. 2. 3. Kapoor G.K., Corporate Law, Taxmanns Publications, New Delhi Singh Avtar, Company Law, Eastern Book Company, Lucknow Bagrial, Ashok K, Company Law, Vikas Publishing House (P) Ltd, 5-Ansari Road, Delhi

NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. 2. The candidates will be required to attempt five questions in all, selecting at least one question from each unit.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

MANAGEMENT ACCOUNTING
PAPER CODE: bba-5003 UNIT-I Management Accounting: - Meaning, nature, scope, objective and functions; marginal costing and profit planning, practical application of marginal costing techniques

UNIT-II Responsibility Accounting: - types of responsibility centers, performance evaluation criteria, responsibility reporting; budgeting role of budgets and budgeting in organizations, budgeting process, operational and financial budgeting

UNIT-III Nature and types of Financial Statements; techniques of financial statement analysis, ratio analysis, fund flow and cash flow analysis, techniques in performance measurement

UNIT-IV Management accounting information for activity and process decisions; basic capital budgeting techniques

SUGGESTED READINGS: 1. 2. 3. 4. NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. 2. The candidates will be required to attempt five questions in all, selecting at least one question from each unit. Kaplan, S. Robert, Anthony A. Atkinson, Management Accounting, Pearson Education Kishore M. Ravi, Cost and Management Accounting, Taxman Publication Holman, Louderbock, Management Accounting, Cenage Publication Khan & Jain, Management Accounting, Tata McGraw Hill Publication

External Marks: 50 Practical Marks: 50 Time: 3 hrs.

COMPUTER NETWORK AND INTERNET

PAPER CODE: bba-5004

UNIT-I Introduction to network, advantages and disadvantages of network, network topologies, analog and digital signal, analog and digital transmission UNIT-II OSI model and TCP/IP model, protocols and their classification, flow control and cryptography, ranking UNIT-III Overview of internet, internet service provider, setting windows environment for dial up networking, search engine, searching web using search engine, audio on internet, newsgroup, subscribing to news groups UNIT-IV Intranet concepts and architecture, building corporate world wide web, HTTP protocol, intranet infrastructure, fundamental of TCP/IP, intranet security design, intranet as a business tools, future of intranet, protocols of communication Lab: HTML and Surfing with Internet

SUGGESTED READINGS: 1. Forouzan , Data Communication & Networking, TMH, N.Delhi. 2. Miller, Data and Network Communication, Vikas Publishing House, New Delhi. 3. Shay, Understanding Data Communication and Networks, Thomson Learning, Vikas Publishing House, New Delhi. 4. Tannenbaum, Computer Networks, PHI, N.Delhi. 5. Uyless Black, Computer Networks, PHI, N.Delhi. Instruction for External Examiner: The examiner will set 8 questions (2 questions from each unit). The students will be required to attempt any five questions (selecting at least one question from each unit). All questions will carry equal marks.

External Marks: 50 Workshop Marks: 50 Time: 3 hrs.

WORKSHOP ON PRESENTATION SKILLS

PAPER CODE: bba-5005 UNIT-I Introduction Meaning, types of presentation: presentation that deeply involves the audience, presentation that creates excitement, persuasive presentation, presentation evoking emotional appeal, presentation that sells a new idea, humorous presentation UNIT-II Planned and unplanned presentation, planning a presentation analyzing the audience, location of presentations, objective of presentation, researching the topic; structuring the presentation, presentation notes and session plan UNIT-III Methods of presentation Fish bowl, role plays, group discussion, conference, seminar, workshop, clinics, brainstorming, simulations, games, questionnaire; delivering presentation presenter effectiveness, difficult situations and nerves, motivation and attention UNIT-IV Outcomes of presentation inspiring presentation, presentation that builds trust, presentation that offers a solution, value added presentation, presentation that facilities decision making SUGGESTED READINGS: 1. 2. 3. Gordon, Josh, Presentations that Change Minds, Tata McGraw Hill, New Delhi Kaul, Asha, The Effective Presentation, Response Books, New Delhi Krachnert, Gary, Basic Presentation Skills, Tata McGraw Hill, New Delhi

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

CORPORATE TAXATION
PAPER CODE: bba-6001 UNIT-I Basic concepts of income tax, residential status ad tax incidence, income exempted from tax UNIT-II Income from salaries, income from house property and income from profits and gains of business and profession UNIT-III Income from capital gains, income from other sources, set off and carry forward of losses, clubbing of income, deduction of tax at source, advanced payment of tax UNIT-IV Deductions from gross total income, assessment of individuals, assessment of companies

SUGGESTED READINGS: 1. 2. 3. NOTE: 1. The external examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidates will be required to attempt five questions in all, selecting at least one question from each unit. Malhotra H.C., Income Law and Practice, Sahitya Bhawan Publication Singhania V.K, Student Guide to Income Tax, Taxmanns Publication Lal B.B., Income Tax Law and Practice

2.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

SYSTEM ANALYSIS AND DESIGN

PAPER CODE: bba-6002 UNIT-I Introduction to analysis and design: - SDLC, Case tools for analyst, role of system analyst, ER data models, feasibility study economic, technical, operational UNIT-II Design of Application: - DFDs, form design, screen design, report design, structure chart, data base definition, equipment specification and selection, personnel extimates, I-O design UNIT-III Implementation:- data dictionary, decision tables, decision trees, logical design to physical implementation UNIT-IV Introduction to distributed data processing and real time system:- evaluating distributing system, designing distributed data base, event based real time analysis tools, state transition diagrams SUGGESTED READINGS: 1. 2. 3. 4. NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. 2. The candidates will be required to attempt five questions in all, selecting at least one question from each unit. James A., Analysis and Design of Information System, McGraw Hill Len, Fertuck, System Analysis and Design, McGraw Hill Powers, Cray, System Analysis and Design, McGraw Hill Elias, M., System Analysis and Design, Prentice Hall of India

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

FOUNDATIONS OF INTERNATIONAL BUSINESS

PAPER CODE: bba-6003 UNIT-I Types of international business; basic structure of international business environment; risk in international business; motives for international business; barriers to international business; global trading and financial system an overview UNIT-II Foreign market entry modes; factors of country evaluation and selection; decisions concerning foreign direct and portfolio investment; control methods in international business UNIT-III Basic foreign manufacturing and sourcing decisions; product and branding decisions for foreign markets; approaches to international pricing; foreign channel and logistical decisions UNIT-IV Accounting differences across countries; cross cultural challenges in international business; international staffing and compensation decisions; basic techniques of risk management in international business SUGGESTED READINGS: 1. 2. 3. 4. Daniels, J.D., and H.L. Radebaugh, International Business: Environment and Operations, Pearson Education, New Delhi Hill, Charles W.L., International Business, Tata McGraw Hill, New Delhi Sharan, V., International Business: Concept, Environment and Strategy, Pearson Education, New Delhi Bennett, Roger, International Business, Pearson Education, New Delhi

NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidates will be required to attempt five questions in all, selecting at least one question from each unit.

2.

External Marks: 75 Internal Marks: 25 Time: 3 hrs.

CONSUMER PROTECTION
PAPER CODE: bba-6004 UNIT-I Concept and types of consumer, need for consumer protection; approaches to consumer protection; consumer buying motives; doctrines of caveat emptor and caveat venditor; concept of consumers sovereignty; basic consumer rights UNIT-II Measures for consumer protection in India; basic provisions of the Consumer Protection Act.(CPA)1986; organizational set up for consumer protection under CPA; procedure of filing a complaint; relief available UNIT-III MRTP Act and Competition Act Provisions relating to consumer protection; Role of voluntary consumer organizations; formation and registration of a voluntary consumer organization, business self-regulation, consumer awareness role of media and govt. UNIT-IV Recent developments in consumer protection movement; consumer information and knowledge as means of protection; sources of consumer information, ethical marketing as an instrument of consumer protection, Role of Advertising Standard Council of India in consumer protection SUGGESTED READINGS: 1. 2. 3. 4. Aaker and Day (eds.), Consumerism: Search for the Consumer Interest Gulshan, Consumer Protection and Satisfaction: Legal and Managerial Dimensions Aggarwal, Consumer Protection in India Verma Y.S. and C. Sharma, Consumerism in India, Anamika Prakashan, Delhi

NOTE: 1. The External Examiner will set 8 questions in the question paper selecting at least two questions from each unit. In case, a Case Study is included it will carry marks equivalent to one question. The candidate will be required to attempt five questions in all, selecting at least one question from each unit.

2.

External Marks: 50 Practical Marks: 50 Time: 3 hrs.

E-COMMERCE
PAPER CODE: bba-6005 UNIT-I Introduction meaning, nature, concepts, advantages and reasons for transacting online, categories of e-commerce; planning online business: nature and dynamics of the internet, pure online vs. brick and click business, assessing requirement for an online business, designing, developing and deploying the system, one to one enterprise UNIT-II Technology for online business internet, IT infrastructure; middleware contents: text and integrating e-business applications; mechanism of making payment through internet: online payment mechanism, electronic payment systems, payment gateways, visitors to website, tools for promoting website; plastic money: debit card, credit card; laws relating to online transactions UNIT-III Applications in e-commerce e-commerce applications in manufacturing, wholesale, retail and service sector UNIT-IV Virtual existence concepts, working, advantages and pitfalls of virtual organizations, workface, work zone and workspace and staff less organization; designing on E-commerce model for a middle level organization: the conceptual design, giving description of its transaction handling, infrastructure and resources required and system flow chart; security in e-commerce: digital signatures, network security, data encryption secret keys, data encryption SUGGESTED READINGS: 1. 2. 3. 4. Murty, C.V.S., E-Commerce, Himalaya Publications, New Delhi Kienam, Managing Your E-Commerce business, Prentice Hall of India, N.Delhi.

Kosiur, Understanding E-Commerce, Prentice Hall of India, N.Delhi.

Kalakota, Whinston , Frontiers of Electronic Commerce, Addison Wesley.

Instruction for External Examiner: The examiner will set 8 questions (2 questions from each unit). The students will be required to attempt any five questions (selecting at least one question from each unit). All questions will carry equal marks.

External Marks: 50 Workshop: 50 Time: 3 hrs.

WORKSHOP ON PERSONALITY AND SOFT SKILLS DEVELOPMENT

PAPER CODE: bba-6006 UNIT-I Introduction Concept of personality, personality consciousness, personality patterns, personality syndrome; symbols of self: clothing names and nicknames, speech, age, success, reputation, molding the personality pattern, persistence and change UNIT-II Personality determinants Physical determinants, intellectual determinants, emotional determinants, social determinants, aspiration and achievement, educational determinants, family determinants UNIT-III Personality development Healthy personalities, developing self awareness, managing personal stress, solving problems analytically and creatively; grooming appearance, dress sense, personal hygiene, etiquettes and body language; time management, public speaking UNIT-IV Interpersonal and group skills Building positive relationship, strategies for gaining power and influence, fostering motivational environment, building effective teams, interviewing skills, conducting meetings SUGGESTED READINGS: 1. 2. 3. Hurlock, Elizabeth B, Personality Development, Tata McGraw Hill, New Delhi McGrath, E.H., Basic Managerial Skills for All, Prentice Hall of India Pvt. Ltd., New Delhi Wehtten, David A and Kim S Cameron, Developing Managerial Skills, Pearson Education, New Delhi