Exercises and Answers PDF
Exercises and Answers PDF
Everyweekdaymorning,thedatabaseisbackedupandthenitischeckedtoseewhether theAccountDefaultertablehasnewrecords.Ifnonewrecordsarefound,thenthe processshouldchecktheCRMsystemtoseewhethernewreturnshavebeenfiled.Ifnew returnsexist,thenregisteralldefaultingaccountsandcustomers.Ifthedefaultingclient codeshavenotbeenpreviouslyadvised,produceanothertableofdefaultingaccountsand sendtoaccountmanagement.Allofthismustbecompletedby2:30pm,ifitisnot,thenan alertshouldbesenttothesupervisor.Oncethenewdefaultingaccountreporthasbeen completed,checktheCRMsystemtoseewhethernewreturnshavebeenfiled.Ifnew returnshavebeenfiled,reconcilewiththeexistingaccountdefaulterstable.Thismustbe completedby4:00pmotherwiseasupervisorshouldbesentamessage.
Alert Supervisor 4:00 pm
Alert Supervisor 2:30 pm New Records On Account Defaulter Yes No Reconcile With Account Defaulters Table
Weekday Morning
Backup Database
Deal With Each Instance First Previous Defaulter? Yes No Add To Previous Defaulting Client Table
BPMFocus2008
Exercise2
TheCustomerServiceRepresentativesendsaMortgageoffertothecustomerandwaitsfor areply.Ifthecustomercallsorwritesbackdecliningthemortgage,thecasedetailsare updatedandtheworkisthenarchivedpriortocancellation.Ifthecustomersendsbackthe completedofferdocumentsandattachesallprerequisitedocumentsthenthecaseismoved toadministrationforcompletion.Ifallprerequisitedocumentsarenotprovidedamessage isgeneratedtothecustomerrequestingoutstandingdocuments.Ifnoanswerisreceived after2weeks,thecasedetailsareupdatedpriortoarchiveandcancellation.
Update Case File and Archive Not Interested Send Out Mortgage Offer
2 Weeks
Administration
Mortgage In System
No
Documents Received
AstraightforwardEventBasedGatewayisatthecoreofthissolution.
Exercise3
InNovemberofeachyear,theCoordinationUnitattheTownPlanningAuthoritydraftsa scheduleofmeetingsforthenextcalendaryearandaddsdraftdatestoallcalendars.The SupportOfficerthenchecksthedatesandsuggestsmodifications.TheCoordinationUnit thenrechecksalldatesandlooksforpotentialconflicts.Thefinalscheduleofmeetingdates issenttoalltheindependentCommitteeMembersbyemail,whothenchecktheirdiaries andadvisetheCoordinationUnitofanyconflicts.Oncethedatesarefinalized(bythe CoordinationUnit),theSupportOfficerupdatesallgroupcalendarsandcreatesmeeting foldersforeachmeetingandensuresallappropriatedocumentsareuploadedtosystem. CommitteeMembersareadvisedaweekbeforeeachmeetingtoreadallrelated documents.TheCommitteeMembersholdtheirmeeting,andtheSupportOfficethen producesminutesincludinganyActionPointsforeachCommitteeMember.Within5 workingdays,theCoordinationUnitmustconductaQAcheckontheminutes,whichare thensenttoallCommitteeMembers.TheSupportOfficerthenupdatesalldepartmental records. Ifthemodelertriestobuildthisasoneprocessitisinordinatelydifficult,yetiftwo processesareused,theanswerisobviousandrelativelysimple.Noticetheuseof MessageFlowtocommunicatebetweenPools(astheCommitteeMemberswork outsideoftheTownPlanningAuthority).
Coordination Unit Support Officer Committee Members
Coordination Unit QA Check
5 Days Meeting Support Officer Create Meeting Folder Upload All Relevant Documents Attends Meeting 1 Week Remind Members Before Meeting To Read Documentation Prepare Meeting Minutes Remind Coordination Unit
Meeting Due
Committee Members
Meeting Takes Place Meeting Reminder Waiting On Meeting Minutes Send Minutes To Members
PartII(Exercise3)
Exercise4
AftertheExpenseReportisreceived,anewaccountmustbecreatediftheemployeedoes notalreadyhaveone.Thereportisthenreviewedforautomaticapproval.Amountsunder $200areautomaticallyapproved,whereasamountsequaltoorover$200requireapproval ofthesupervisor. Incaseofrejection,theemployeemustreceivearejectionnoticebyemail.The reimbursementgoestotheemployeesdirectdepositbankaccount.Iftherequestisnot completedin7days,thentheemployeemustreceiveanapprovalinprogressemail Iftherequestisnotfinishedwithin30days,thentheprocessisstoppedandtheemployee receivesanemailcancellationnoticeandmustresubmittheexpensereport. WhileitispossibletoshowtheLanesandcreateanautomatedsystemsupport environment,thisanswerstickstothecoreprocessmodel.ItusestheparallelTimer IntermediateEventtocreatearaceconditionwiththemainprocess,whichendswith aTerminateEndEventtowintherace.
Exercise5
AftertheProcessstarts,aTaskisperformedtolocateanddistributeanyrelevantexisting designs,bothelectricalandphysical.Next,thedesignoftheelectricalandphysicalsystems startsinparallel.AnyexistingorpreviousElectricalandPhysicalDesignsareinputstoboth Activities.Developmentofeitherdesignisinterruptedbyasuccessfulupdateoftheother design.Ifinterrupted,thenallcurrentworkisstoppedandthatdesignmustrestart. Ineachdepartment(ElectricalDesignandPhysicalDesign),anyexistingdesignsare reviewed,resultinginanUpdatePlanfortheirrespectivedesigns(i.e.oneinElectricaland anotherinPhysical).UsingtheUpdatePlanandtheexistingDraftoftheElectrical/Physical Design,areviseddesigniscreated.Oncecompletedthereviseddesignistested.Ifthe designfailsthetest,thenitissentbacktothefirstActivity(inthedepartment)toreview andcreateanewUpdatePlan.Ifthedesignpassesthetest,thenittellstheother departmentthattheyneedtorestarttheirwork. Whenbothofthedesignshavebeenrevised,theyarecombinedandtested.Ifthecombined designfailsthetest,thentheyarebothsentbacktothebeginningtoinitiateanotherdesign cycle.Ifthedesignspassthetest,thentheyaredeemedcompleteandarethensenttothe manufacturingProcess[aseparateProcess]. Althoughitsoundsliketheaboveexamplewillnevercomplete,infactthefirstSub ProcesstosuccessfullycompletewillfirstheSignalEndEvent,beforeprogressingto theMergingParallelGateway.ThereitwillwaitfortheotherSubProcessto complete.Meanwhile,theotherSubProcesswillrestartbeforemovingthroughtoits ownSignalEndEvent.AlthoughtheSignalwillfire,theotherSubProcesshasalready completedandisnotinapositiontocatchtheSignal.WhenbothSubProcesses havecompletedsuccessfully,theParentProcessmovestotestthecombineddesign beforeeithersendingtheworkbacktorestart,orendsuccessfully.Thelinktothe separateManufacturingProcessisnotshownitwouldprobablybeimplemented viaaSignalEndEventorpotentiallyaMessageEndEvent.
No
Design OK?
Electrical Design [Draft] Create Physical Design Physical Design [Draft] Review Previous Designs No Update Physical Design Design OK?