PC Troubleshooting Tips

Presented by Corina Leon Owner, GJD Solutions GJD Solutions has been serving the Sacramento community since 1999. We specialize in full service IT support from the desktop to the Internet. Our staff offers reliable information technology support you can count on. Whether you need Microsoft Outlook, Exchange, Windows Server, Linux, OpenEMR, a custom web site, or network installation and cabling we have the expertise required at prices you can afford. GJD Solutions goal is to provide you with courteous, expedient, professional service of the highest caliber.

PC Troubleshooting Tips
Presentation Goals:
To provide you each a general understanding of a computer environment.

The the kinds of problems you are likely to have and what to do.
The kind of problems to avoid, and how to avoid them or fix them. A high level view of HIPPA requirements.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

Agenda
Computer Network
Linking Multiple Computers Together

The Main Parts Sharing Resources Printers File Internet Access

Troubleshooting Importance of Security

Computer Problems Network Problems Anti-virus Anti-spyware The HIPAA Privacy Rule HIPAA Privacy Rule Compliance HIPAA and Paper Transactions HIPAA Enforcement HIPAA Security Rule More Questions? Please email me at: [email protected]
Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

Health Insurance Portability and Accountability Act (HIPAA)

Q&A

What is Hardware?
Hardware is the general term that is used to describe the all physical components of a computer system.

What is a Personal Computer?

A collection of standardized components that are assembled into a working system.
2

1. 2. 3. 4. 5. 6. 7. 8. 9, 10.

Monitor Motherboard CPU Memory (RAM) Expansion cards Power supply Optical disc drive (DVD/CD) Hard disk Keyboard Mouse

4 3

1
10

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What is a CPU (Microprocessor)?

A central processing unit (CPU), is the component that interprets computer program instructions and processes the data.

What is a Network?
A collection of computers and devices (like printers) interconnected to enable communication among users and allows users to share resources like printers, internet access and files.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

Basic Office Network Layout

Internet Notebook Firewall Router Wireless Transmitter

Basic Network

Notebook Switch/Hub

File Server Desktop PC Desktop PC

Page 1

Printer

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

Trouble shooting

PC Trouble CheckList

1. Is the computer and monitor plugged in? Loose cables or the power strip/surge protector has been switched off.
2. Plug and replug. Turn everything off and unplug and replug all the cords and cables many problems will work themselves out with this simple task. 3. Have you checked your PC cards? add-on cards firmly seated? If any of the cables attached to your PC want to wiggle around despite being firmly screwed in, this is likely your problem.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

PC Trouble Check List

4. Is there ink/toner in the printer? It's amazing how a lack thereof can impede your printing efforts. 5. What have you changed recently? Does uninstalling, then reinstalling software fix things? 6. Do you have Internet Connection? Check your modem lights, Call provider for outages. Restart modem by turning if off and back on.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

PC Trouble CheckList
7. Does removing the hardware clear up the trouble? USB devices are a problem in this regard as the computer may not be able to provide enough power to the device. 8. Where are you booting from? Is there a diskette in the drive or a CD is trying to boot your computer?

9. When in Doubt, Reboot. Sometimes it takes multiple reboots to make a problem go away.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

What Slows Windows Down Over Time?

Number 1 Rule: Know what you are downloading and where its coming from Do some research. Only use software from trusted sources. Only install software you need Do some Research (bears saying again)

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What Slows Windows Down Over Time?

2. Poorly written applications they stay resident in memory and waste CPU cycles (i.e. Junk Applications) . Apps that function as an Explorer plug-in, because they directly hook into the shell and any problem will make your entire PC slow or in the worst case, crash repeatedly. 3. Antivirus applications are notorious for slowing your PC down, and you should never, ever, ever use more than one real-time antivirus application at a time. 4. Users gradually easing off their safeguards and cleaning routines regimens as time goes by. Keep your PC clean and trim remove clutter by using a PC disk cleaner and defrag your PC regularly.
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What Slows Windows Down Over Time?

5. Bad Drivers - make sure to install official system drivers from the manufacturer website. Drivers have a huge impact on performance, and you want to have stable, updated drivers. 6. CPU overheating - Dust is preventing the fan from spinning smoothly.

7. Sufficient RAM? When adding software, check minimum requirements.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

What Slows Windows Down Over Time?

8. File system issues - Cleaning up the file system will also help speed performance. You can use the Disk Cleanup tool to: a. b. c. d. e. Remove temporary Internet files. Empty the Recycle Bin. Remove optional Windows components you dont use. Remove installed programs you no longer use. Remove unused restore points and shadow copies from System Restore.

To run Disk Cleanup in Windows 7, click Start and type Disk Cleanup in the search box. Select the drive you want to clean up.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

What Slows Windows Down Over Time?

9. Another way to increase performance is by turning off some of the visual effects that make Windows 7 look cool but use valuable system resources.
In Control Panel, click the System applet and in the left pane, Click Advanced System Settings. Under Performance, click the Settings button and then the Visual Effects tab.

Here, you can disable selected Aero effects or just click Adjust for Best Performance.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

What Slows Windows Down Over Time?

10. Hard disk issues or pending failure - PC slowing down may be the first sign of imminent hard disk failure. Some of these signs include: a. If you start hearing noises only occasionally or noises that you've never heard before. b. An increasing number of bad sectors when running scandisk and chkdsk. c. Unexplained Blue Screens. d. Intermittent boot failures.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

What Slows Windows Down Over Time?

Conclusion:

When troubleshooting a system slowdown Backup Data. Double back Review most recent changes. Look for potential hardware problems. Investigate common software problems. If you use a systematic troubleshooting plan, you should be able to improve the performance of a computer suffering from system slowdown.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

Importance of Security How to enforce it.

1. Turn on Windows Update 2. Install anti-virus (If anti-spyware not included, install a stand-alone anti-spyware program) 3. ALWAYS handle email and email attachments carefully. 4. Make sure anti-virus stays up to date. 5. Make sure Windows firewall is on. 6. Protect Your Password.
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PC Updates (Window Update) for security patches and fixes

Security patches - A security patch is a change applied to an asset to correct the weakness described by a vulnerability. This corrective action will prevent successful exploitation and remove or mitigate a threats capability to exploit a specific vulnerability in an asset.

Security patches are the primary method of fixing security vulnerabilities in software. Currently Microsoft releases its security patches once a month, and other operating systems and software projects have security teams dedicated to releasing the most reliable software patches as soon after a vulnerability announcement as possible. Security patches are closely tied to responsible disclosure.
http://en.wikipedia.org/wiki/Patch_(computing)

User Security
Good passwords Use SSL whenever confidential information is shared Use extreme care when opening email.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

Antivirus

Antivirus or anti-virus software is used to prevent, detect, and remove computer viruses, worms, and trojan horses. It may also prevent and remove adware, spyware, and other forms of malware.

Presentation may by found at: http://en.wikipedia.org/wiki/Antivirus www.gjdsolutions.com/Presentations/SDDS

Email Security:

Beware of Attachments

Spam filters

Handle Email with Care

Mail Applications

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Basic HIPAA Requirements

Check with your legal counsel for your requirements.

HIPAA Security Rule

The HIPAA Privacy Rule

Dentist offices are subject to the Health Insurance Portability and Accountability Act HIPAA HIPAA (HIPAA) of 1996. Privacy Rule Enforcement Compliance

HIPAA and Paper Transactions

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 Dentist offices are subject to the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
HIPAA was enacted originally to address the electronic transmission of health information. In 2001, the privacy rule was created by the Department of Health and Human Services, this department is responsible for monitoring compliance with HIPAA.
HIPAA requires security to be in place in the event that protected health information is disclosed.

Check with your legal counsel for your requirements.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

 The HIPAA Privacy Rule

HIPAA is pertinent to the protection of health information. Protected health information is any oral or written information about a patient that relates to the physical or mental condition of a patient. HIPAA applies to "covered entities," which are statutorily defined as those entities which receive, use or are exposed to protected, private patient health information.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

 HIPAA Security Rule

Pursuant to HIPAA, there must be security efforts by a covered entity which handles the electronic storage and transmission of patient protected health information. Under this rule, a provider has to provide HIPAA employee training in the handling of patients' electronic records. The computer system must be password protected, contain back up emergency disaster plans and firewall protection. A dental office must take steps to ensure the office complies with this requirement.

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

 HIPAA Privacy Rule Compliance

To comply with HIPAA, a dental office must enforce measures to protect the patients health information. The dental office procedure to require patients to sign a document which states who can receive their health information is one routine to comply with HIPAA. Dental offices must create and maintain a HIPAA privacy policy and procedures to be practiced in order to comply with the privacy rule. Dental offices must present an explanation of the privacy policies and procedures for the patients' review and acknowledgement.
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 HIPAA and Paper Transactions

It is important to note that a dental office may not be subject to the privacy rules, hence may be exempt from HIPAA IF a dentist handles insurance or other business transactions on paper.

However, when the paper is exchanged or input into electronic form at some point, such as where the paper is submitted to an insurer, then the transaction is subject to HIPAA.

HIPAA Enforcement
In 2006, the final enforcement for HIPAA was released that identifies the procedure for complaints of HIPAA violations and provides for civil monetary penalties that can be assessed for violations of HIPAA. The United States Department of Health and Human Services, in concurrence with other state and/or federal departments administrates the enforcement of HIPAA.
Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

PC Troubleshooting Tips Presentation Overview

Basic components of a computer and how they work. Basic Office Network Layout. Basic PC Trouble Check List common issues. Most common issues that may slow down your PC. Importance of Security How to enforce it.

High level view of HIPPA requirements.

You have a better understanding of computers and basic troubleshooting skills that will help you do your own troubleshooting, or identify and document issues before you call your IT support.
Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

List of Resources
http://www.ehow.com/about_5267444_hipaa-dental-officeprocedures.html#ixzz1Csp2Bowl http://lavasoft.element5.com/products/ad-aware_se_personal.php http://www.google.com/ http://support.microsoft.com/?ln=en-gb http://office.microsoft.com/en-us/support/

http://www.symantec.com/index.jsp
http://www.microsoft.com/security_essentials/

http://www.comptia.org/home.aspx
http://www.youtube.com/results?search_query=computer+training
Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

Thank you for your attendance and participation. Have a great day.
PC Troubleshooting Tips Presented by Corina Leon Owner, GJD Solutions
Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS

Presentation may by found at: www.gjdsolutions.com/Presentations/SDDS