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Total Quality Management - Week 7 Module Project

The document discusses applying Philips Electronics' BEST (Business Excellence through Speed and Teamwork) model of quality management to another organization, Arvato. The BEST model uses the European Foundation for Quality Management Excellence Model framework and focuses on teamwork, quality principles, and continuous evaluation. The summary evaluates how Philips Electronics' approach could be integrated into Arvato's current quality processes through implementing the BEST model's tools and competencies. It provides an introduction to both Philips and Arvato, and their respective quality approaches, in considering how the BEST model may help Arvato.

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344 views

Total Quality Management - Week 7 Module Project

The document discusses applying Philips Electronics' BEST (Business Excellence through Speed and Teamwork) model of quality management to another organization, Arvato. The BEST model uses the European Foundation for Quality Management Excellence Model framework and focuses on teamwork, quality principles, and continuous evaluation. The summary evaluates how Philips Electronics' approach could be integrated into Arvato's current quality processes through implementing the BEST model's tools and competencies. It provides an introduction to both Philips and Arvato, and their respective quality approaches, in considering how the BEST model may help Arvato.

Uploaded by

guillermodiscos
Copyright
© Attribution Non-Commercial (BY-NC)
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Download as DOCX, PDF, TXT or read online on Scribd
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1) Executive summary 2) Project introduction a) Project background b) Project goals 3) Development a) Teamwork i) Philips Electronics approach to quality, though

the application of the European Foundation for Quality Management (EFQM) Excellence Model under an internal process named Reaching the BEST (Business Excellence through Speed and Teamwork) (1) Philips Quality Network (2) Philips Quality Teams ii) Business excellence and quality (1) Philips Electronics BEST model (a) Cornerstone quality principles (b) European Foundation for Quality Management (EFQM) Excellence Model as framework (2) Evaluation of Philips Electronics BEST model against Dotun Adebanjos proposition (a) Relationship between Philips Electronics BEST model core components and that of business excellence iii) Application of Philips Electronics BEST model tools and competencies in a different organization (1) (2) (3) (4) 4) Conclusion Brief introduction to Arvato Brief introduction to the outsourcing services industry Arvatos current approach to quality Potential integration of Philips Electronics BEST model to Arvato

Reference List Adebanjo, D. (2001) TQM and business excellence: is there really a conflict?, Measuring Business Excellence, 5 (3), pp. 37-40, Emerald Insight [Online]. DOI: 10.1108/13683040110403961 (Accessed: 3 September 2013). Calingo, L. M. R. (1996) The Evolution of Strategic Quality Management, International Journal of Quality & Reliability Management, 13 (9), pp.1937, ProQuest [Online]. Available from: http://search.proquest.com/docview/197598775?accountid=12117 (Accessed: 9 August 2013). European Foundation for Quality Management (2003) The Fundamental Concepts of Excellence [Online]. Available from: http://www.formativexperience.com/upload/EFQM.pdf (Accessed: 3 September 2013). Oakland, J.S. (2011) Leadership and policy deployment: the backbone of TQM, Total Quality Management & Business Excellence, 22 (5), pp. 517-534, Business Source Complete [Online]. DOI: 10.1080/14783363.2011.579407 (Accessed: 13 August 2013). Oakland, J. S. (2003) TQM: Text with Cases. 3 ed. Oxford: Butterworth-Heinemann. Oakland, J. S. & Tanner, S. (n.d.) Best Practice Benchmarking A True Driver of Change [Online]. Available from: http://www.oaklandconsulting.com/component/attachments/download/24 (Accessed: 24 August 2013). Packard, T. (1995) TQM and Organizational Change and Development. In: Gummer, B. & McCallion, P. (ed.). Total Quality Management in the Social Services: Theory and Practice . Albany, NY: Rockefeller College Press.
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Yong, J. & Wilkinson, A. (2002) The Long and Winding Road: The Evolution of Quality Management, Total Quality Management, 13 (1), pp. 101-121, Academic Search Complete [Online]. DOI: 10.1080/09544120120098591 (Accessed: 2 August 2013).

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