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Consumer RMA Claim Form

The document is an RMA (return merchandise authorization) claim form for an AMD SEMPRON processor. It requests information about the customer, product, purchase details, and description of the fault. The processor is overheating and causing automatic system shutdowns. The form collects the customer's contact and shipping address, product and serial numbers, date of purchase and supplier details. It asks the customer to verify there are no chips/cracks, burning or bent pins on the processor which could void the warranty. Instructions are provided on filling out the form and the RMA process.

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shankaranand89
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1K views4 pages

Consumer RMA Claim Form

The document is an RMA (return merchandise authorization) claim form for an AMD SEMPRON processor. It requests information about the customer, product, purchase details, and description of the fault. The processor is overheating and causing automatic system shutdowns. The form collects the customer's contact and shipping address, product and serial numbers, date of purchase and supplier details. It asks the customer to verify there are no chips/cracks, burning or bent pins on the processor which could void the warranty. Instructions are provided on filling out the form and the RMA process.

Uploaded by

shankaranand89
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Doc. Rma. Ver:1.

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RMA CLAIM FORM
Do not fill in this number;
it will be supplied to you by
RMA No: ………………….. Date: …10\6\09………………… Service Center.

1. The address where the defect unit is located:


Please fill in the address where
Name of Contact Person R.Shankaranand the unit can be pickup. The same
Name of Company address will be used to deliver
Address Old no4,New no 7,Dhandapani street .
new product
T.nagar Chennai-17

City Chennai
State tamilnadu
Postal Code 600017
Telephone Number 24347399
Fax (if any) STD+No
Mobile (if any) 9841084695,9841954531
E-Mail ID [email protected]

2. Product Information: (RMA Part)

Processor Model Number AMD SEMPRON


OPN Number SDA2800AI03BK
CPU Serial Number K079539H60611
Manufacturing Code LEBBE 0631FPAW
Valid AMD Heat Sink (Yes)
(if No see the terms and conditions)
Heat Sink Serial Number FOXCONN 2ZQ99-058

3. Purchase Information:

Date of Purchase 04\12\2006


Copy of Supplier Invoice (Yes) / (No)
(if Yes attach the copy / if No see the
conditions)
Supplier Name PACHAIAPPAN,LASER COMPUTERS

4. Physical Verification: (refer to the terms and conditions)


CPUs are not covered under
Chips or Cracks in the Package or (No) warranty if any of the condition
Die is yes. Refer to the terms and
Burnt up Unit (No) conditions.
Multiple Bent or Damaged Pins (No)

5. Fault Description / Remarks

OVER HEATING OF PROCESSOR ,WHICH LEADS TO AUTOMATIC


TURNOFF OF The system

By filling out this RMA claim form you accept and are bound by the terms and conditions
laid down by Advanced Micro Devices (AMD).
Warranty Instructions:
• Determine the exact failure of the unit.
• Determine whether your warranty claim is covered by the Terms and Conditions listed in
the PIB box.
• Complete all sections of the warranty claim form, incomplete or inaccurate forms may
delay the service.
• Forward the RMA Claim form along with the copy of Invoice to:

o Email: [email protected]

• The service centre will contact you upon the reception of RMA claim form and confirm the
RMA number and arrange the RMA transaction.
• Make sure that the CPU is packed in original plastic cover (Only the original cover
protects your product well enough during transport). Damage caused by transport due to
improper packaging may result in loss of warranty.
• Make sure the product is packed with valid AMD Heat sink. In absence of valid AMD Heat
Sink, then the acceptance of RMA part is at the discretion of AMD.
• Make sure you retain a copy of Invoice.
• If the defective product is not available for collection when the courier attends you will be
charged a collection fee.
• All returning RMA packages after 30 days of issuance are subject to refusal at customer
expenses.
• Missing contents or loss of entire package during shipping is the sole responsibility of the
shipper.
• Upon receiving returned products, AMD RMA technicians shall inspect and process your
RMA request within 14 days.
• If supplier Invoice is not available then the acceptance of RMA part is at the discretion of
AMD.

Damage, Shortage or Wrong Items:


• If there is any physical damage on the new returns, please notify the carrier immediately
and obtain a written report from their inspector. Report the case to AMD RMA Service
Center within 24hrs of receiving goods.
• AMD strongly suggests our customers to open and count the content of every package
as soon as possible. For any missing or wrong items received, please obtain and fill out a
claim form, or send a written report, either by email or fax, to AMD within 7 days upon
receiving. Delayed to reporting may limit your right for a full claim.
• Please email relevant digital photo(s) to [email protected]. This will expedite your
claim procedure.
Instructions to identify OPN and Serial Number on Processor:

K7 Processor

K8 Processors
Visual Mechanical Inspection on RMA Part:

Microprocessor returns that are Out-of Warranty or have any of the following types of severe
visual-mechanical damage may not be returned. These Include:

1. Chips or Cracks in the Package or Die:

Severe chips or cracks in the package or die are most often caused by improper heat-sink
installation or removal. This mode of damage is usually the result of applying excessive force
onto the die or substrate, or from the collision of the die with a hard surface. Die cracks can be
observed by tilting the part in the light. All die cracks are considered user-induced damage. All die
chips with length or width greater than the width of a chip-capacitor on the CPU (approx. 1.65mm)
are considered user-induced damage.

2. Burnt Up Units:

Burned –up units are often the result of improper heat-sink installation, not using thermal interface
material, not removing the protective tape from the heatsink, and/or by using a non-
recommended thermal compound. These types of defects create electrical shorts in the part and
render them unable to be tested in a motherboard. Attempting to test electrically shorted parts will
damage the motherboard. Burned-up units are frequently severely discolored; however, some
mild discoloration is normal.

3. Multiple Bent or Damaged Pins:

Improper handling often results in multiple package pins being bent. This level of damage is most
often caused by forcing the unit into the socket incorrectly, by dropping the unit, or by forcing the
pins against a hard surface.

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