Alcatel-Lucent OmniPCX Office Communication Server
S M B S ol u t i o n f o r H otels | Release 7 . 1
In small or medium-sized hotels, front-desk employees have many duties including taking reservations, handling check-ins and providing tourist information all while remaining friendly, helpful, flexible and patient. To increase employee efficiency and productivity, the communication system should be integrated with the hotel operations.
Integrated in the Alcatel-Lucent OmniPCX Office Communication Server is a straightforward hospitality solution tailored to the needs of small to medium-sized hotels, bed and breakfasts, resorts, spas and fitness centers. Since the solution is fullyinte grated in the OmniPCX Office it can be deployed without additional costs. The solution is extendable withaddi tional features and services using the Office Link Driver (OLD). This interface enables an external hotel application to be integrated with the OmniPCX Office. The hospitality solution is simple, user-friendly and intuitive addressing the mobility needs of hotel staff while providing a feature-rich, alwaysreachable service to guests.
Support services for guest satisfaction
Guest services Guest mailbox Wake-up calls Prepayment Direct Dialing Inward (DDI) automated allocation Trunk allot: call from the booth
Cost control
Cost controls/management Overview and detailed invoicing Prevents and /or controls long distance or toll calls
Key benefits
Administration and staff
Boosts staff productivity Optimizes daily tasks enabling more efficient hotel management Provides a high quality of service, resulting in higher spending per customer and/or more bookings Ensures a professional welcome for guests
Key features
Support services for admini stration and staff
Extensive front-desk services, including global overview, guest calling, check-in and check-out Cost control, including cost comput ing, invoicing options and cost display Mobility
Guests
Ensures convenient communications including personal direct dial in (DDI) number, personal mail box, programmed wake-up call and multilingual voice guidance
Provides a professional, friendly welcome Ensures telecom costs are incurred only by guests (linked to guest calls only)
Embedded hospitality features
Front desk services
Integration of hotel features using OLD Specific keys and icons are program mable to access the hotel application Direct guest calling using call keys by name or by room Global overview of room availability, telephone(s) and status Secure access to communication features
Figure 1. Overview of SMB solution for hotels without PMS
PSTN ISDN Room 101 Room 204 Room 302 15 meters max. Printer
Quick check-in by providing limited information such as a reservation number Complete check-in providing addi tional information such as a full name, requested language, setting up do-not-disturb feature, and more Check-out at guests departure Pre-check-out before guests departure
Hotel staff
Welcome desk general manager
Module V24
Printer
Figure 2. Overview of SMB solution for hotels with PMS
Guest services
Reminder receipt for guests to remember information such as a password and direct dial in number Incoming calls directed to the room phone (Dynamic direct inward dialing) Manual direct dial in allocation: always provide the same direct dial in number to regular guests
PSTN ISDN Room 101 Room 204 Room 302
Hotel staff
Welcome desk general manager
Hotel driver Hotel front ofce (PMS, CMS)
Printer
Automatic room allocation during check-in Delayed automatic call set-up Direct access to hotel services (front desk, bar, restaurant, taxi) through predefined keys on dedicated phones only Do Not Disturb activation from the front-desk or room phone
Alcatel-Lucent OmniPCX Office Communication Server | Release 7.1 | Data Sheet
Guest mailbox
Message LED on specific analog phones: call-back request or voice message Automated mail-box allocation at guest check-in Simplified mailbox announcement Simplified mail review Call forwarding to the mailbox and/or to the front-desk phone on overflow
Room status
From the front-desk console: overview of all rooms including a display of any room problems identified by a code with three digits; problem ticket printing on the fly Status modification from the room phone or the hotel console Capability to program an automatic daily status update
Cost control
Cost computing: two thresholds, three costs values Global invoicing: a single customer invoice for telecom expenses Detailed invoicing (optional) Cost display on the front-desk console Call barring: examples include no direct calls, only local calls, only domestic calls, international calls allowed Telephone calls using personal code
Mobility
Phone booth: print-out of a meter ing ticket or assignment of the charges to a room Password: used by the guest to lock his station Digital Enhanced Cordless Telecommunication (DECT): cordless phones allocated to rooms (twinset mode always possible) or administrative/ service people
Wake-up calls
Wake-up programming from the front-desk or room phone Wake-up message provided with wake-up call Confirmation message of wakeup time after programming a wake up call Audible and visual signals to indicate wake-up programming problems Identification of who (guest or receptionist) set up the wake up call Wakeup acknowledgement ticket printing or wakeup alarm in case of no answer from guest
Additional options
OLD (free driver provided by AlcatelLucent, working jointly with IP tax function) integration with hotel front office (payment management system [PMS] , content management system [CMS] accounting / hotel appli cation), working only on IP link DECT or wireless LAN (WLAN) phones for guests and administrative staff Guests have access to ADSL through Wi-Fi provided by OmniAccess Wireless 43xx Reception phone add-on module (one key, one room, up to 120 rooms) Automated attendant for hotel information
Prepayment services
Defined during check-in with these options: default value, specific value or no prepayment Multiple deposits allowed Emergency numbers always allowed Bill printing customized with or without prepayment
Capacities
Telephones
Integrated solution OLD Reception telephones DECT sets
OLD link
200 Telephones (120 sets for rooms maximum) 236 Sets for rooms and administration (196 analog sets maximum) Four simultaneous telephones maximum with up to 3 add-on modules, i.e., 120 rooms supervision 120 DECT sets maximum One simultaneous application link is possible to the OmniPCX Office
Voice mail
Eight ports maximum 200 hours maximum
Languages
Four different languages maximum
Alcatel-Lucent OmniPCX Office Communication Server | Release 7.1 | Data Sheet
www.alcatel-lucent.com
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright 2009 Alcatel-Lucent. All rights reserved. EPG3310090609 (07)
