REPORT ON TRAINING NEED ASSESSMENT WORKSHOPS FOR SOCIAL SECTOR UNDER THE PROJECT CAPACITY BUILDING FOR POVERTY

REDUCTION

Jammu & Kashmir Institute of Management, Public Administration & Rural Development
Under the Project Capacity Building for Poverty Reduction, the Institute conducted 5 one - day workshops on Training Need Assessment for the Social

Welfare Sector. The workshops were conducted by the Core Group along with the members of the Steering Committee constituted for the Project. The details of the workshops are given below: 1. State Level Workshop 30th November, 2007 at J&K IMPA Regional Centre, Jammu

2. Divisional Level Workshop 27th November, 2007 at J&K IMPA Main Campus, Srinagar

3. Three District Level Workshops 2nd January, 2008 at District Headquarters, Udhampur 3rd January, 2008 at District Headquarters, Udhampur 7th January, 2008 at J&K IMPA Main Campus, Srinagar

The workshops were attended by 108 officers/officials representing almost all the levels of the Social Welfare Sector in J&K State. The list of the participants is given in Annexure I. The specific objectives postulated for the workshops were as follows: To identify existing gaps that impedes the organization from achieving their objectives efficiently and effectively To identify and select appropriate learning interventions that addresses these gaps To achieve enabling efficiencies through common learning solution. METHODOLOGY

The workshops comprised the technical session, brain - storming sessions, group discussions and exercise - solving sessions. Shri Madhav Lal, IAS, the then Director General of the Institute, formally inaugurated the State level workshop. Sh. Lal gave introductory remarks about the project and highlighted the importance of the social sector in the context of overall development. Dr. Jahan Ara Jabeen, Nodal Officer of the Project made a presentation about the project and the activities to be undertaken under the project (Annexure II). The participants were also briefed about the need, objectives and the methodology of the Workshop. Ms. Bismita Das, Member, Core-Group made a presentation on Social Welfare Sector in J&K wherein an attempt was made to review the existing schemes and policies of the sector. Senior level officers including Secretary to Govt., Special Secretary, Deputy Secretary and Under Secretary Social Welfare were also present in the Workshop. Training Needs Analysis is a pre- training tool which helps to strategically identify specific areas needing attention with regard to skills/ knowledge/ attitudes, a person is required to possess for holding a job. It also makes recommendations to bridge the gap. In this regard, two types of formats -Organizational and

Individual were administered. Organizational format consisted of questions pertaining to the organization (Annexure III). Individual format focused on KSA approach i.e., identification of skills, knowledge and attitudes required by a job (Annexure IV).

ORGANIZATIONAL ANALYSIS The Department of Social Welfare is under the Administrative control of the Secretary to Govt., Social Welfare at the State level and Directors at the Divisional level. The existing organizational structure as formulated in the workshops is placed at Annexure V. The mission statement of the Department as laid down in the Citizens Charter is empowerment of disadvantaged and marginalized sections of the society. For the achievement of this mission, the objectives of the Department are as follows: To provide institutional and non-institutional services for women (including destitutes, widows and their dependent children etc.), physically challenged, the aged and infirm, children (mal-adjusted, delinquents, orphans and handicapped) etc. To provide scholarships to SC and ST students To rehabilitate victims of the militancy related incidents To work for development of women, children and adolescent girls The officers/ officials of the Department were categorized into the following four levels in view of their functions/ roles / responsibilities for the purpose of identifying the training needs under the Project:

Level I Special Secretary

 Level II Level III Level IV

Additional Secretary Under - Secretaries Managing Directors

Deputy Directors Programme Officers District Social Welfare Officers Assistant Directors Child Development Project Officers

Assistant Child Development Project Officers Tehsil Social Welfare Officers Superintendents of Ashrams Social Workers Supervisors

Anganwadi Workers Helpers

INDIVIDUAL ANALYSIS

The functional specifications arrived at during the course of deliberations with respect to above referred levels are shown as under: Level I Policy Formulation Administration and Management

Level II Formulation of Plans Administration and Control Office Management Programmes and Schemes Monitoring of the schemes Financial Management

Level III Execution of programmes and schemes Office Management Supervision and Coordination Conduct of surveys Identification of beneficiaries Organization of awareness camps

Level IV

Heath Checkups Pre School Education Providing nutrition Organizing Groups Coordination and control of AWCs

PROBLEM AREAS Some of the important issues/ problems identified during the course of deliberations are as follows: non- availability of guidelines of different Programmes/ Schemes lack of proper infrastructure at district, tehsil and block level political interference less honorarium for AWWs /Helpers evaluation of Schemes not done scientifically lack of trained support system non -availability of departmental manuals additional responsibilities to officers

TRAINING NEEDS During the deliberations, it was observed that the officers/ officials generally lack knowledge and skills in some areas of administration. Besides, no formal training arrangement exists in the State. Instead officers of the level of Child Development Project Officers are being sent to NIPCCD for job-specific courses, and for other required and

need based issues, the services of other training institutions in and outside the State are availed. For Anganwadi workers, the Department has its own training centres both at Srinagar and Jammu. In view of these inadequacies, training needs identified for the respective levels stand as under: Level I administrative skills o decision making o leadership qualities o communication skills plan formulation

Level II plan formulation financial management particularly powers of DDOs administrative laws office management methods of monitoring policies/ programmes on socio-economic development human resource management administrative skills

Level III

financial management knowledge about social welfare schemes behavioural skills methodology of organizing camps social audit role of Local Bodies vis a vis Social Welfare Schemes record management

Level IV community participation participatory learning techniques motivation techniques

After conducting the TNA Workshops for various levels in the Department, it was observed that in order to improve the service-delivery mechanism of the Department, the capability of the officers need to be enhanced through intensive training interventions. The training modules need to be developed to suit the specific requirements of the officers at different levels. There is also a need to develop trainers to enhance the capabilities of front-line service providers so that the goal of empowerment is achieved.

Annexure I List of Participants

10

Annexure I List of Participants

S.No. Name of the participant

Designation

Contact Number

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.

Mr. N.K. Verma, IAS Mr. Muzaffar Iqbal, KAS Dr. K.K. Kichloo, KAS Mr. Naseem Javed Chowdhury, Mr. M.L.Koul Mr. Satish Nehru Dr. Satpal Mr. Mohammad Hussain Bhat Ms. Ritu Gupta Mr. Veerji Hangloo Mr. Gopal Krishan Gupta, Dr. Naheed Soz Ms. Syed Shahzada Bano Mr. Mohammad Subhan Dar Ms. Teja Koul

Secretary to Govt., Social Welfare Department, J&K Special Secretary to Govt., Social Welfare Department, J&K Additional Secretary to Govt., Social Welfare Department, J&K. Under Secretary to Govt., Social Welfare Department, J&K Under Secretary to Govt., Social Welfare Department, J&K Director, Directorate of Social Welfare, Jammu Deputy Director ( Administration), Directorate of Social Welfare, Jammu Deputy Director ( ICDS) Directorate of Social Welfare, Jammu Assistant Directors ( Administration), Directorate of Social Welfare, Jammu Assistant Director (Schemes ), Directorate of Social Welfare, Jammu Assistant Director (Planning), Directorate of Social Welfare, Jammu Managing Director, J&K Women Development Corporation Secretary , J&K Women Development Corporation Accounts Officer, J&K Women Development Corporation Development Officer, J&K Women Development Corporation

9419000329 9419015519 9469113374 9419125576 9419105722

9419184754

9419185081 9419130769

9419110491

11

16. 17. 18. 19.

Mr. Naveen Kumar Sharma Ms. Sheela Bhagat, KAS Ms. Hafiza Muzaffar Smt. Sunita Bhagat

20

Smt. Chenderkanta

21.

Smt. Sarunder Kour,

Managing Director, J&K SC. ST & BC Development Corporation, Jammu Secretary, J&K SC. ST & OBC Development Corporation, Jammu Secretary, State Women Commission, Jammu Child Development Project Officer, Directorate of Social Welfare Department, Jammu Child Development Project Officer, Directorate of Social Welfare Department, Jammu Child Development Project Officer, Directorate of Social Welfare Department, Jammu

19419136042

9906373233

9419170940

9419884891

12

Divisional Level TNA Workshop (27th November, 2007) S.No. Name of the participant Designation Contact Number 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Ms. Tabasum Shafat Kamili Ms. Rubina Kousar Ms. Nighat Majid Mr. Mohd Amin Shah Mr. Itrat Hussain Rafiqi Mr. Riaz Beigh Mr. Mohd Aslam Ms. Aarifa Malik Ms. Nighat Alam Syed Tahira Bashir Ms. Afreed Jan District Social Welfare Officer, Pulwama District Social Welfare Officer, Srinagar Child Dev. Project Officer, Khanyar Child Dev. Project Officer, Pampore Distt. Programme Officer, ICDS Kupwara Child Dev. Project Officer, Budgam Child Dev. Project Officer, Srinagar Asstt. Child Dev. Project Officer, Budgam Asstt. Child Dev. Project Officer, Srinagar Asstt. Child Dev. Project Officer, Srinagar Asstt. Child Dev. Project Officer, Pampore 12. 13. 14. 15. 16. 17. 18. Ms. Rifat Aarif Mr. Sajad Hussain Mr. Gh. Mohiudin Bhat Ms. Bureeda Majid Gh. Mohiuddin Bhat Mr. Showkat Ahmad Dar Mr. Mohammad Subhan Child Dev. Project Officer, Tangmarg Programme Officer, Budgam Programme Officer, ICDS, Anantnag Tehsil Social Welfare Officer, Srinagar Tehsil Social Welfare Officer, Bijbehara Programme Officer, Baramulla Programme officer, Pulwama

13

District Level TNA Workshop (2nd January 2008)

S.No. Name of the participant

Designation

Contact Number

1.

Smt. Rava Kumari

Programme Officer , ICDS Project Udhampur

2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20.

Sh. Yash Pal Sharma Smt. Kanta Sharma Smt. Coni Sethi Smt. Veena Aima Smt. Sonali Arun Sh. Naresh Kumar Smt. Vidhushi Kapoor Smt. Shashi Bala Smt. Munni Bhat Smt. Santosh Tikoo Mohammad Anwar Banday Sh. Mohan Lal Stora Sh. Sham Lal Smt. Raj Kumari Smt. Sharda Devi Smt. Parveen Kumari Sh. Sunil Kumar Dubey Smt. Shalini Gupta Sh. Sita Ram

Distt. Social Welfare Officer, Udhampur CDPO, ICDS Project Udhampur CDPO, ICDS Project Majalta CDPO, ICDS Project Chenani CDPO, ICDS Project Reasi CDPO, ICDS Project Arnas CDPO, ICDS Project Kapoor CDPO, ICDS Project Pouni CDPO, ICDS Project Panchari CDPO, ICDS Project Ghordi CDPO, ICDS Project Dudu Basantgarh TSWO, Udhampur TSWO, Mahore TSWO, Reasi TSWO, Chenani TSWO, Ramnagar Suptt. Bal Ashram , Udhampur Social Worker, TSWO, Udhampur NGOs, Udhampur

14

District Level TNA Workshop (3rd January, 2008) S.No. Name of the participant Designation Contact Number 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Tirath Kour Sureshta Rani Sushma Kohli Mrs. Satvindar Kour Mrs. Satvindar kour Mrs. Kamlash Kumari Mrs. Anjana Sharma Mrs. Sushma Kumari Mrs. Maya Devi Jamwal Mrs Rattna Devi Ms. Surinder Kour Ms. Sushila Jamwal Mrs. Sneha Lata Mrs. Chander Prabha Mrs. Kailash Devi Mrs. Neelam Kumari Chanchal Devei Mrs. Neelam kumari Ms. Anjali Devi Supervisor, ICDS Project, Pouni Supervisor, ICDS Project, Udhampur Supervisor, ICDS Project, Gondi Supervisor, ICDS Project, Udhampur Supervisor, ICDS Project, Ramnagar Supervisor, ICDS Project, Chenani Supervisor, ICDS Project, Chenani Supervisor, ICDS Project, Chanani Supervisor, ICDS Project, Pouni Anganwadi Worker, ICDS Project, Pouni Anganwadi Worker, ICDS Project Pouni Supervisor, ICDS Project, Ramangar Supervisor, ICDS Project, Reasi Supervisor, ICDS Project, Reasi Anganwadi Worker, Gordhin Aganwadi Worker, Ghordi (Bindla) Aganwadi Worker, Jakhani Aganwadi Worker, Dalak Aganwadi Worker, Theni Dhar, Upper Samroli 20. Mr. Lalit Kumar Khajuria Secretary, Sanaj Colony Morcha, Udhampur 21. Mrs. Sita Ram Sharma Samaj Kalyan Morcha, Udhmapur

15

22.

Mr. Sanjeev Singh

National Child labour Society, Field Officer

23.

Mr. Sham Lal

Field officer, National Child Labour Society

24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40.

Mr. Bhojan Bharti Ms. Kanta Badyal Ms. Kiran Bala Mrs. Reeta kumari Ms. Sunila Devi Ms. Sunita Gupta Ms. Sushma Devi Ms. Taro Devi Ms. Ranu Devi Ms. Chander Rekha Ms. Taj Banu Ms. Nidhi Ms. Poonam Ms. Anita Devi Ms. Reena Deve Mrs. Pooja Rani Mrs. Rajni Bala

Jr. Asstt., Indian Red Cross Supervisor , ICDS Project, Majalta Supervisor, ICDS Project, Majalta Supervisor, ICDS Project, Majalta Anganwadi Workers, Majalta Anganwadi Worker, Majalta Anganwadi Worker, Udhampur Anganwadi Worker, Udhampur Anganwadi Worker, Panchari Anganwadi Worker, Panchari Supervisor , ICDS Project, Mahor Anganwadi Worker, ICDS Project, Reasi Anganwadi Worker, Reasi Anganwadi Worker, ICDS (Hatti) Pouni Anganwadi Worker ICDS Project Supervisor, ICDS Project

16

District Level TNA Workshop (7th January, 2008) S.No. Name of the Participant Designation

1. 2. 3. 4. 5. 6. 7. 8. 9.

Ms. Mehmooda Mir Mr. Altaf Hussain Mr. Farooq Ahmad Ms. Gulshan Ms. Mymoona Bano Ms. Ulfat Jan Ms. Jawahira Tak Mr. Abdul Rashid Mr. Peerzada Altaf Hussain

Supervisor, ICDS , Rehama Baramulla, Superintendent/ Social Worker, MFI Kangan Tehsil Social Welfare Officer, Pampore Supervisor , ICDS Project, Bandipora Asstt. CDPO , ICDS Project, Tral Asstt. CDPO, ICDS Project, Batwara Tehsil Social Welfare Officer , Anantnag TSWO, Tangmarg Tehsil Social Welfare Officer, Sumbal (Sonawari)

17

Annexure -II

Welcome to Training Needs Assessment Workshop

Conducted by Core Group

GoIGoI- DfID Project on Capacity Building For Poverty Reduction

Organized by J&K Institute of Management, Public Administration & Rural Dev. Srinagar/ Jammu.

The United Nations Millennium Summit in September 2000 adopted Millennium Development Goals

The Millennium Development Goals:( Target:2015) Eradicate Extreme Poverty and Hunger. Achieve Universal Primary Education. Promote Gender Equality and Empower Women. Reduce Child Mortality. Improve Maternal Health. Combat HIV and AIDS, Malaria and other Diseases. Ensure Environmental sustainability. Develop a Global Partnership for Development.

18

D e p a r t m e n t fo r In t e r n a t i o n a l D e v e l o p m e n t (DfID )

B r i t i s h G o v e r n m e n t s F i g h t a g a in s t w o r ld p o ve r t y.

1996 Conference of Chief Secretaries

Action Plan for Effective and Responsive Govt (APERG)

1997 Conference of Chief Ministers

Accountable and citizen friendly govt.

Transparency and Improving the performance Right to Information and integrity of the public services

19

Department for International Development

Deptt. of Personnel & Trainings

Deptt. Of Administrative Reforms & Pub. Grievances

Promotion & Implementation Of Reform agenda

Implementation Of APERG

Public Service delivery system Citizen friendly & poor friendly

Capacity Building for Poverty Reduction

De p a r t m e n t o f In t e r n a t io n a l De v e lo p m e n t G O AL: T o e n h a n c e t h e i n s t i t u t i o n a l Ca p a c i t y o f t h e G o v t . o f I n d i a t o d e v e lo p a n d e f f e c t iv e l y im p le m e n t p r o p o o r p o l i c ie s a n d s e r v i c e s . Su p p o r t :
T o p r o v i d e e f fe c t i v e , s t r a t e g i c s u p p o r t t o G o I i n t h e i r g o v e r n a n c e r e fo r m s a n d c a p a c it y b u i l d i n g p ro g ra m m e s.

O u t p u t s ( In d i c a t i v e o n l y )
1 ) D AR P G r e fo r m i n i t i a t iv e s d e l iv e r im p r o v e d s e r v ic e s t o t h e b e n e f i t o f p o o r p e o p le .

2) En h a n c e h u m a n re s o u rc e s e r v ic e to d e liv e r p ro p ro g ra m m e s.

c a p a c it y w ith in poor p o l i c ie s

c iv il and

20

C a p a c it y B u ild in g :

T h e a b ilit y of I n s t i t u t i o n s , o r g a n i z a t i o n s & i n d i v i d u a l s a t a ll l e v e l s Of a d m in is t r a t iv e m a c h in e r y to p r o v id e s e r v ic e s to t h e p o o r .

Th e p ro c e s s Of s t r e n g t h e n in g a n d s u s ta in in g s u c h c a p a c it y is c a p a c it y b u ild in g .

Prog ra m m e Obje c tive

Imp roving se rvice d e live ry by Cap acity b uild ing throug h inte nsive training for front line se rvice p rovid e rs le ad ing to p ove rty re d uction.

21

CAPACITY BUILDING FOR POVERTY REDUCTION (CBPR) ROGRAMME Poverty Reduction- The End Objective

Intermediate Variables Public Service Delivery Mechanism Institutions

Organizations
Improving the Service Delivery Entity (Strengthening Organizations & Processes Related to Service Delivery)

Individuals
Incentivising Desirable Behaviour ( Reinforcing Appropriate Behaviour)

_________________________________________________________________________________________________________________

CBPR Programme addresses all aspects ( Institutional, Organizational & Individual) of Public Service Delivery Mechanism.

OPERATIONAL STRATEGY -Institutional & Organizational related initiatives are being taken up by
The Department of Administrative Reforms and Public Grievances (DoARPG), MOPPG&P, Govt. of India. -Individual/ Organizational (Training ) related initiatives are being taken up by The Department of Personnel & Training (DoPT), MOPPG&P, Govt. of India

-DoPT has constituted a Core Team to implement the Project initiatives. initiatives. -Funding is being provided by DfID. -Project Management Consultancy is being Provided by Adam Smith International, International, UK. -Haryana Institute of Public Administration (HIPA), Gurgaon has been identified as the Core Incubating Group (CIG) /CBPR National Implementing Agency (NIA). (NIA). -State Administrative Training Institutes (ATIs ) have been identified as (ATIs) State Implementing Agency (SIA).

22

J&K I n s t i t u t e o f M a n a g e m e n t , P u b l i c Ad m i n i s t r a t i o n a n d R u r a l De v e lo p m e n t

( I M P A)

St a t e I m p l e m e n t i n g Ag e n c y .

Project Activities
1. 2. 3. 4. 5. MoU with the DOPT, GOI. Identification of Sectors. Identification of Districts. Finalization of Project Modalities. Administrative arrangements:
Dedicated Core Team Identified. Steering Committee Nominated.

6. 7.

Project Activity Phasing (Time Budgeting ). First State Level Meeting with Secretaries, HoDs/ HoDs/ DCs & Distt. Distt. Officers.

23

Project Activities
8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Review of the Existing Institution Institutions Training Resources. First Round of Departmental Consultative Meetings. Nomination of Departmental Nodal Officers. State Level Sectoral Reports. Formulation of Training Needs Assessment Templates. Training Needs Assessment Workshops. TNA Reports. Design Training Modules. Conduct TOT. Training for the Target Group. Monitoring and Evaluation of the Training at District Level.

State Level Sectoral Review

Education Sector:

1.

School Education.

24

Sector Review Methodology:

Impact of Policies/ Schemes/ Programmes. Constraints / bottlenecks on Development. Fund flow ( Plan & Non Plan). Implementation Machinery. Job Specification Capacity Building Systems. New Initiatives undertaken.
Policy Level Administrative Level. Capacity Building.

Summary & Conclusions.

Systematic Approach to Training

Identify Training Needs

Assessment of Results

Performance Problem

Plan and Design Training

Implement Training

25

Training Needs Analysis: Pre- training tool which helps to strategically

Objectives : To identify existing gaps that impede organizations from achieving their objectives efficiently and effectively.

To identify and select appropriate learning interventions that address these gaps.

To achieve Enabling Efficiencies through common learning solution.

Training Needs analysis

Organizational Analysis

Individual Analysis

Template Attached

Template Attached

26

27

Annexure -III Capacity Building for Poverty Reduction: A Training Initiative (DoPT - DfID Project) Training Needs Assessment

ORGANISATIONAL Format
1. Name: 2. Designation: 3. Organization: 4. How would you spell out the Vision Statement for your Organization? _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 5. What are the objectives of your Organization?

i) ii) iii) iv) iv)

____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

28

1. Organizational functions: i) ii) iii) iv) v) _____________________ _____________________ _____________________ _____________________ _____________________ vi) ____________________ vii) ____________________ viii) ____________________ ix) ____________________ x) ____________________

2. For the achievement the above subjects and conduct of functions, how is your organization structured? (Please use a separate page). 8. Indicate the number of employees as per the identified levels: Level (s) I II III IV V ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ Number ____________ ____________ ____________ ____________ ____________

9.

Identify the jobs and tasks, the above referred levels are expected to perform: Jobs _____________________ _____________________ _____________________ _____________________ Tasks ________________________ ________________________ ________________________ ________________________

Level (s) I II III IV

29

_____________________

________________________

10. Has the Department prepared Training Policy/ Training Action Plan / Departmental Manuals etc? If yes, please specify i) ii) iii) iv) v) ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ Yes/ No.

11. What Programmes/ Schemes are being implemented by your Organization? i) ii) iii) iv) v) 12. _____________________ _____________________ _____________________ _____________________ _____________________ vi) ____________________ vii) ____________________ viii) ____________________ ix) ____________________ x) _____________________

For the successful implementation of these Programmes/ Schemes, what training subjects would you prefer by order of priority? i) ii) iii) iv) v) _____________________ _____________________ _____________________ _____________________ _____________________ vi) ____________________ vii) ____________________ viii) ____________________ ix) ____________________ x) _____________________

30

13. Has your Organization any Institutional training arrangement? If yes, please specify:
S.No. Training Institute No.of Trainers Trg. Prog. Conducted during current financial year Adequacy of facilities in Trg. Institute Class Hostel Trg. room. Y/N Equpt. Y/N Y/N Trg. Manual Pakage Dev. Y/N

1. 2. 3.

14. Please specify significant performance (work related) problems of the front line service providers of your Organization: S. No. Service Providers Problems Specified Problems having

Training Implication

15. What mode of training would you suggest for imparting training to the front line service providers? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

31

Annexure- IV Capacity Building for Poverty Reduction: A Training Initiative (DoPT - DfID Project) Training Needs Assessment

Individual Format
1. Name: . 2. Designation: . 3. Department: .. 4. Experience: 5. Educational Qualification: 6. Have you received Induction training? If yes, please specify __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 7. Have you received job chart, work norms or any other work manual from your organization? If yes, please specify __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Yes / No Yes / No

32

8. What performance standards have been set for you? S. No. Performance Standards By Whom Set

9.

What specific jobs and tasks do you presently perform? Jobs i) ii) iii) iv) v) _____________________ _____________________ ______________________ _____________________ _____________________ Tasks ________________________ ________________________ ________________________ ________________________ ________________________

10. Have you undergone any training in the context of the present job? Yes/No If yes, please specify __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

33

11. Are you satisfied with your job performance? Please elaborate:

Yes/No

__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 12. What difficulties do you face while performing these tasks? i) ii) iii) iv) v) 13. _____________________ _____________________ _____________________ _____________________ _____________________ vi)______________________ vii______________________ viii)_____________________ ix)______________________ x)______________________

To overcome these difficulties and to enhance your work effectiveness & efficiency what efforts have you made so far? i) ii iii) iv) ____________________________________________________________ ____________________________________________________________ ___________________________________________________________ ____________________________________________________________

14.

Is your progress of work assessed? If yes, what feedback do you generally get? i) ii) iii) ____________________________________________________________ ____________________________________________________________ ____________________________________________________________

34

iv) 15.

____________________________________________________________ Yes/No

Do you need training to overcome these difficulties? If yes, which training subjects would you like to identify?

Knowledge: ________________________________________________________ __________________________________________________________ Skills: __________________________________________________________ __________________________________________________________ Attitudes: __________________________________________________________ __________________________________________________________ 16. i) ii) v) iv) vi) 17. What significant challenges do you foresee in your work? ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ How do you ensure peoples participation in your Organizations functioning? __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

35

18.

Do you think that your work - related performance will improve after receiving such training? If yes, how? ________________________________________________________________ __________________________________________________________________ 19. Have you received any training for the last two years? Yes/No If yes, please indicate:
S.No. Name of Courses the Trg. Duration Contents Trg. Conducted by

Yes/No

20.

What suggestions would you like to give in order to improve service delivery mechanism of your Organization? i) ii) iii) iv) v) _____________________ _____________________ _____________________ _____________________ _____________________ vi) _____________________ vii_____________________ viii) ____________________ ix) _____________________ x) ______________________

36

Annexure- V

37

Secretary Social W lf

Executive Prog. Officer CDPOs ACDPOs Supervisors Awws Helpers Dy. Dir.ICDS Dy. Dir. (Admn.)

Director (K)

Director ( J)

Corporation

Asstt. Director D.D. (Tribal) CAO DSWOs TSWOs Superintendents Social Workers

38

39