Final Assessment test Please read all the instructions before you start doing your test!

_____________________________________________________________________________ 1. Insert the following verbs into the correct spaces to create a meaningful text. makes do produces designs employs plays eat uses are live play is works

travel presents

Dielle
Lorella Braglia _______________ the founder of Dielle and also the main designer. Her husband, Danillo, _____________ for the company as Marketing Director. Lorella___________ two collections every year and _________________ them at fashion shows in London, Paris and New York. Dielle ____________ everything in Italy, and ___________ very modern equipment in its workshops the company ______________ the services of seventy workshops in and around Reggio Emilia. It _____________ 100,000 units per year. Lorella and her husband ____________ in a house in the centre of Reggio Emilia, not far from the office. They ______________ not often there, because they both _____________ a lot. How do they relax? I ______________ yoga and Danilo _____________ golf, says Lorella. At the weekedends they _____________ golf together and _______________ out at a local restaurant with their children. 2. True or false? a. b. c. d. e. Lorella inherited this company from her parents. Shes a single woman. She doesnt have a close relationship with her Managing Director. Dielle doesnt invest much on the company. Dielle is an important source of work in Reggio Emilia area. ___________ ___________ ___________ ___________ ___________

3. Lorella wants to do some training at the moment because she needs to get new ideas for her work. Look at the words in the box and insert them into the correct spaces to write a formal letter! wondering furthermore attend advertisement firstly discounts conclusion attention finally secondly Madam provide more whether questions

Dear Sir or _______________(1), I saw an ________________(2) about your course on the leaflet and got interested in it. I am writing to you because I still have some _________________(3) I would like to ask. _______________(4), I have been working as a designer for some years, so I would be grateful to _________________(5) this course. ________________(6), I would like to ask ________________(7) it is possible to attend the course for a professional designer like me. Also, I was ________________(8) if I need to bring my own material or you will __________________(9) me with some of yours.

_________________(10), I want to ask you on which days of the week the training sessions are and how long they last. Also, can I change the time? What is __________________ (11), I want to know if the payment is in advance or I should pay money after each lesson I have. ____________________ (12), I would like to know how much the practice room costs and what is included into the price. Maybe there are any __________________ (13) for students and bands? In __________ (14), I would like to thank you for your kind __________ (15) and time. I am looking forward to your reply soon. Yours faithfully, Lorella Braglia

4. Lorella gives lots of importance to vocabulary related to sales. Match the words on the left with their meanings on the left. 1.after-sales service 2.buyer 3.close 4.cold call 5. customer 6.deal 7.discount 8.follow up 9.guarantee 10. lead 11.product 12.prospect 13.representative 14.retail 15.service v. to finalise a deal or sale; to make a sale

n. service that continues after a product has been sold (e.g. repairs, etc.) n. a person who buys goods or services from a shop or business v. to telephone a prospect without previous contact also n. n. a business transaction- also v. dealer n. n. a promise that a product will be repaired or replaced etc. if faulty also v. n. in large quantity, usually at a lower price n. 1- any person who buys anything / 2- a person employed by a firm to buy n. useful indication of a possible customer to be followed up n. sales representative person who represents & sells for a firm; salesperson n. work done usually in return for payment to serve v. see product n. something made and usually for sale to produce v. see service n. a reduction in the price; a deduction (usually expressed as a percentage (%)) n. a possible or probable customer; prospective customer
v. to continue to follow persistently; to maintain contact ( e.g. after a lead)

5.

Sometimes the excuses we give for being unavailable are not exactly true! Helen tells you about some of the things she says to protect FM Foods Ivor Norton. Put the words in order.

1. When hes on the golf course I say: He / is / out / of / town / I / afraid / am Im afraid hes out of town. 2. If hes gone to Brighton with his secretary I say: on I / is / he / business / am / away / afraid /

_______________________________________________________________________________________ 3. If he drank too much at the office party the night before I say: sorry / he / is / I / off / am / but / sick _______________________________________________________________________________________ 4. When he still hasnt got back from lunch I say: meeting / is / am / he / in / I / afraid / a _______________________________________________________________________________________ 5. When his wife phones and he doesnt want to talk to her, I say: sorry / his / I / is / am / busy / but / line ______________________________________________________________________________________

6. Lorella makes lots of phone calls every day because she wants to be in contact with some of her clients! Fill the gaps in these instructions with words from the box.

look up - engaged - dial tone - hang up - connection - information - pick up - code - dial - operator

a) b) c) d) e) f) g)

__________________ the number in the phone book or call ______________________. ______________________ the handset. Wait for the ______________________. ______________________the number you want. Dont forget to include the country and / or area ______________________ if necessary. If the number is ______________________, try again later. If you have a bad ______________________, phone the ______________________ and ask them to put you through. h) When youve finished talking, ______________________ the receiver.

7. Nigel is phoning Dielle to make an appointment. Fill the gaps in his conversation with Lorellas personal assistant . The first letter of each word is given.

a. b. c. d. e. f. g. h. i. j. k. l. m.

Hello, Dielle, Lorella Braglia speaking. Hello Ms Braglia, its Nigel Braithwaite h__________ from PSJ. How are you? Fine, Mr Braithwaite. How can I h__________ you? Its about a new designer type of dress we need for our Autumn/Winter collection. Wed like you to design it. Do you think I could come and s__________ you about it? Certainly. When w__________ you like to come? Well, Im away f__________ Monday to Thursday. Does the Friday s__________ you? At two oclock in your office? Yes, thats fine with m__________. Do you know where we are? Well, Ive never b__________ there before. Can you tell me how to g__________ there? Oh, its easy to find. Were on Via Granada . Its number sixteen, which is a very big building. Were on the ninth f__________. Could you s_________the name of the street for me? Yes, of course; its G-R-A-N-A-D-A. Thank you. See you at two oclock o__________ Friday t__________. Bye. G__________.

8. Meanwhile Lorella wants to give Mr. Braithwaite some adivice on his new collection. Match the expressions for the advice with possible endings on the right. 1.In my opinion, you should a) Id choose a more casual model.

2.Have you thought about 3.how about 4.if I were you 5.Why dont you 6.Your best option

b) is to choose a more casual model. c) choose a more casual model. d) choose a more casual model? e) choosing a more casual model? f) a more casual model?

9. Lorella wants to choose a new salesperson for her company. Look at the words from the box and say, which are the five most important qualities a sales person should have and explain why.
know the product technical knowledge elegant nice be persuasive be a good communicator tough hard-working clever get on with skillful patient helpful creative polite tactful stubborn experienced ambitious easy going

________________________________________________________________________________________ ________________________________________________________________________________________ _________________________________________________________________________________ 10. For Lorella, the following nouns describe a salespersons top qualities. Change these nouns into adjectives. Talent ____________________________ Trust _____________________________ Enthusiasm ________________________ Energy____________________________ Responsibility ______________________ Ambition__________________________ Help _____________________________ Flexibility__________________________ Commitment_______________________ Motivation_______________________

Gd luck! Your trainer, Susana Correia