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INFOSYS - Global Delivery Model (GDM) : GDM Divided in 3 Categories

Infosys developed its Global Delivery Model (GDM) to provide IT services globally through a network of development centers located around the world. The GDM divides work between onsite client locations, nearby proximity centers, and remote offshore centers. This allows Infosys to complete large projects more quickly by processing components simultaneously across time zones. It has brought Infosys cost competitiveness, access to talent, and the ability to offer continuous service through redundancies. After implementing GDM, Infosys' revenues grew four-fold in four years as it attracted more talent and derived over 40% of revenues from new GDM-based services.

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Mruganka Subharasankha Behera
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369 views2 pages

INFOSYS - Global Delivery Model (GDM) : GDM Divided in 3 Categories

Infosys developed its Global Delivery Model (GDM) to provide IT services globally through a network of development centers located around the world. The GDM divides work between onsite client locations, nearby proximity centers, and remote offshore centers. This allows Infosys to complete large projects more quickly by processing components simultaneously across time zones. It has brought Infosys cost competitiveness, access to talent, and the ability to offer continuous service through redundancies. After implementing GDM, Infosys' revenues grew four-fold in four years as it attracted more talent and derived over 40% of revenues from new GDM-based services.

Uploaded by

Mruganka Subharasankha Behera
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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INFOSYS - Global delivery Model (GDM)

Introduction
Infosys Limited was started in 1981 by seven people with US$ 250. Today it is a global leader in consulting, technology and outsourcing with revenues of US$ 7.075 billion. It has offices in 30 countries and development centers in India, US, China, Australia, UK, Canada, Japan and many other countries.

GDM and Infosys


Initially: - GDM was deployed for Application development. Now: - Included new services like package implementation, BPM, testing, consulting and business integration.

GDM divided in 3 categories:1) Client location 2) Closer to client 3) Remote location

Global Delivery Center Two Types:1) Proximity Development Centers (PDC) 2) Offshore Development Center (ODC) EXPANDING GDM:GDM PLUS: Strategic response to changing market conditions Integrated delivery model Execution Excellence Avoiding risk of predatory pricing of competitors

INFOSYS CONSULTING: Providing IT services Providing consultancy services

MAJOR COMPONENTS: Knowledge capture Daily handoffs. Quality control. Continuous improvement. Mobilizing & demobilizing of staff as required. Distribution of staff between onsite & offsite locations. Recruiting & training the right kind of people Billing for cross-border teams, and Connectivity of the locations.

WORKING OF INFOSYS GDM: Organization into modules Parallel processing of resources & activities Clear transparency between teams & modules Proactive approach before projects beginning Comparative analysis of competencies Conduction of client meetings & preparation of status reports

Advantages from GDM


Access to a large pool of highly talented professionals 24 hr. execution capability with operations spread across different time zones Expedite large projects by simultaneously processing the project components Enhanced security through physical & operational separation of clients project Cost competitiveness across geographic regions Uninterrupted services through built in redundancies Knowledge management system, through which solution could be re-used

Disadvantages from GDM


Complex to understand No verticalised structure Language Constraints Management and communication overheads

Results After The Implementation Of GDM


Infosys revenues grew four-fold in the past four years and it also continued attracting a pool of high quality talented professional. In 2005-06, Infosys derived more than 40% of its revenues through new GDM based services like package implementation, independent validation, business process management, infrastructure management and system integration. The benefits to clients included 35% reduction in cost and 75% reductions in time to market for various products across various geographical regions.

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