Xperia X10 restarts itself

kiasu_kid 1 posts since Aug 3, 2010

Hi everyone,

Lately, I have been bugged with the above mentioned issue. Occasionally, my phone will restart itself for no apparent reason. It occurs in quite a random manner. The only thing that i did lately to the phone is to upgrade the firmware to R2BA020. At first I thought the installation was not done correctly so I repaired it using PC Companion but still the matter persists. Have anyone faced similar issue or know how to solve it as its becoming rather irritating.

Regards Justin
Tags: xperiax10

LoveX10MiniPro 2 posts since Aug 2, 2010 1. Re: Xperia X10 restarts itself Aug 3, 2010 9:14 AM

A Software Update should help... Try to do it from the phone. Open Support Application and do it from there.

lopondhaliwal 2 posts since Sep 15, 2010 2. Sony Xperia X10 will work on Bell ????? Sep 15, 2010 5:20 AM

hi plzzzzzzzzzzzzzzz Any one Can help me ............ i love this phone....... if i buy .,,,,,it will work on bell .........plz plz tell me if yes then howwwwwwwwwww...................... coz they said it will only work on rogers in canada not on bell plzzzzzzzz help me plzzzzzzzz

darkmax1974 1,455 posts since Aug 5, 2010 3. Re: Sony Xperia X10 will work on Bell ????? Sep 15, 2010 5:41 AM

Generated by Jive SBS on 2011-08-06+01:00 1

Xperia X10 restarts itself

It will work with any operator as long as your contract comes with a data plan. Without one, you just have a very fancy phone with a very big screen to play games with.

ArchangelArmor 20 posts since Oct 29, 2010 4. Re: Sony Xperia X10 will work on Bell ????? Nov 1, 2010 5:52 AM

Your phone will work with Bell and others but you wil need the unlock code & rogers wont unlock it for you so youll have to download from a torrent, or find someone in your area that do that type of thing. go look on internet, look up unlock phone code software.

soulclash 3 posts since Apr 21, 2011 5. Re: Sony Xperia X10 will work on Bell ????? Apr 21, 2011 4:25 AM

Rogers will now sell the unlock codes for their phones for $50. You must be at the end of your contract or have paid full price for the phone.

uliwooly 7,738 posts since Jul 3, 2010 6. Re: Sony Xperia X10 will work on Bell ????? Apr 21, 2011 5:03 AM

its FREE to just flash generic firmware

http://forum.xda-developers.com/showthread.php?t=920746

[email protected] 1 posts since Aug 3, 2010 7. Re: Xperia X10 restarts itself Aug 3, 2010 10:40 PM

I'm having the same problem. Updated to R2BA026 3 days ago and it keeps restarting itself randomly. On occassion it has entered an endless cycle of continually restarting and the only cure is to remove the battery for 10 mins!! Tried to repair using the update service and nothing works. Any help or assistance will be eternally appreciated. Thanks.

higwayman 128 posts since Jun 29, 2010 8. Re: Xperia X10 restarts itself Aug 4, 2010 3:59 PM

would it be one of those free application that causes it?

Generated by Jive SBS on 2011-08-06+01:00 2

Xperia X10 restarts itself

worth trying one by one, starting with the task killers

shuaib 17 posts since Aug 5, 2010 9. Re: Xperia X10 restarts itself Aug 5, 2010 9:58 AM

I am experiencing the same problem, My sister got me a new SONY XPERIA X10 cellphone in QATAR just 3-4 days before. She did not use it much. And now she reported me a problem that the phone gets restarted whenever switched on. So she gave it to the shop where she got from. Is it a manufacture default, if yes than phone must be replaced, if no than what must be done. This is irritating and i am much eagerly waiting for the phone. And i did not expected this from SONY

dchewitt 14 posts since Jul 11, 2010 10. Re: Xperia X10 restarts itself Aug 5, 2010 9:15 PM

Mine also does this. I removed my task killer app and that has helped but I still get many restarts. It is worse when connected to my car's bluetooth - driving to work I usually get about 3 restarts in a 30 min journey.

Another thing that seems to make the phone restart is if I recieve an email while connected to bluetooth - Is this a case of memory (ram) overload?

I used to have a N97 and this phone seems to be developing a similar list of problems / issues - why can't any phone manufacturer, other than Apple, make a phone that works??

I just want a phone that WORKS but is not as restrictive as the iphone.

AlexanderAlto 21 posts since Aug 6, 2010 11. Re: Xperia X10 restarts itself Aug 6, 2010 11:31 AM

Generated by Jive SBS on 2011-08-06+01:00 3

Xperia X10 restarts itself

me too i experienced that after i updated my phone ,now i have the build number R2BA026 ,after i got that update one time while im using my phone it restart itself i dont know why.so disappointed to SE

SherifK 3 posts since Aug 6, 2010 12. Re: Xperia X10 restarts itself Aug 6, 2010 2:51 PM

I experienced the exact same thing after upgrading the SW. Sometimes it even goes into a loop of restarts that I can't stop. I just tried now removing the SD card as a test and it's been working fine ever since. Will keep it out for a while and see what happens. Sony Ericsson better find us a solution fast!!

SherifK 3 posts since Aug 6, 2010 13. Re: Xperia X10 restarts itself Aug 6, 2010 4:04 PM

The SD card thing didn't work. I also tried reinstalling the SW using the "update service" on the lap top where all these free applications that I had were deleted hoping that one of them was causing this, but it also didnt work and it's still restarting every now and then!

Anyone with a solution for this???

greysonl 10 posts since Aug 8, 2010 14. Re: Xperia X10 restarts itself Aug 8, 2010 10:30 AM

Quoted from others...

........" anyways, i found out that the problem was because of the faulty battery. what i guess is that the voltage couldnt get to the requirements of the phone, and everytime the sim radio (whatever its called) switched on, the phone just turned off. I reinstalled/repaired my phone many times, GOT the exclamation mark of death one time also, but the phone just didnt turn on. Later i noticed that the phone would just turn on itself when i attach the phone to the charger, otherwise it wouldnt turn ON. So what i did was just change the battery, and walla, the phone is ALIVE again.

Generated by Jive SBS on 2011-08-06+01:00 4

Xperia X10 restarts itself

Sim is working, phone is working. BUT i see some signal losses from time to time, otherwise the phone is good enuff. FOR me , the change of battery did the trick, I hope it works for u guyz aswell.......

greysonl 10 posts since Aug 8, 2010 15. Re: Xperia X10 restarts itself Aug 9, 2010 1:01 AM

Personally, I had tried to plug the power supply into the phone... it could stop the phone from restarting .... but the phone still restart when I use the brower to read some website....

Problem is still here.... probably it is the firmware problem on the power control / radio control ...?

Sony Ericsson !!!! Speak somethings!

eyms25 3 posts since Mar 15, 2011 16. Re: Xperia X10 restarts itself Mar 15, 2011 3:39 PM

ya i thinkso the battery is the prob bec mine is getting hot.. i dont know but the battery is easily getting hot and the phone is restarting..

higwayman 128 posts since Jun 29, 2010 17. Re: Xperia X10 restarts itself Aug 8, 2010 2:45 PM

interesting! http://androidforums.com/samsung-i7500/97694-phone-restarts-itself.html

seems like SE is not alone

benzmar 195 posts since Jul 13, 2010 18. Re: Xperia X10 restarts itself Aug 9, 2010 1:31 AM

Hi Guys,

Generated by Jive SBS on 2011-08-06+01:00 5

Xperia X10 restarts itself

I have learnt the lesson. SE has just hyped us to buy its phone. True, it was all fancy once with so-called high-end powered phone. But when you review the top 5 or top 10 or even top 20 phones in the global market, Sony Ericsson does not come in any of these.

So please next time before buying phone, especially SE, wait and get the review before shelling out the money. Remember, this XPERIA phone is of same cost compared to all the leading smart phones. HTC EVO the leading followed by iPhone 4G. Even Samsung is hitting in the top 10 list like Samsung Galaxy, Samsung Captivate, etc.

SE, known for it picture quality, I feel bad to take shots as every shots that I take gets blurred. The drawbacks are huge in XPERIA. The most annoying is the Call-Volume. Phone not serving its BASIC FUNCTION.

Last but not least, the design of XPERIA is so cunning that they did not see the future. Today they hung their face and say that I am sorry, XPERIA will not taste Android 3.0 onwards as hardware is incompatible. Lookout for HTC and Samsung and Nexus and Motorola, they are shining out in the market.

Where is SE in mobile industry?

Watch out in your next investment. Personal advice research before investing.

Vryedenker 7 posts since Aug 25, 2010 19. Re: Xperia X10 restarts itself Dec 8, 2010 9:21 PM

Generated by Jive SBS on 2011-08-06+01:00 6

Xperia X10 restarts itself

I agree with the call volume and blurred images, and now the red flashing light, not switching on.

Vryedenker 7 posts since Aug 25, 2010 20. Re: Xperia X10 restarts itself Dec 8, 2010 9:24 PM

Yes blurred images, bad call volume and and lately only a red flashing light, not switching on.

greysonl 10 posts since Aug 8, 2010 21. Re: Xperia X10 restarts itself Aug 14, 2010 9:53 AM

Eventually, my X10 restart more frequent. Then I openned the back lid, and noticed there was some burnt smell inside my X10 (I still could turn it on, but it keeps restart)

Finally I took it to SE customer service center, they said they need 1~2 weeks to replace a defective component....

Seems, hardware problem.

cactaceous 53 posts since Aug 16, 2010 22. Re: Xperia X10 restarts itself Aug 17, 2010 5:47 PM

same problem here... overheating and burn smell inside the xperia x10.. the problem can be reproduced by connecting the device to the charger and working on it while charging for less than 10 minutes.. the backside will feel hot and the phone will turn off... if you remove the back cover and battery you can smell the burning smell inside and the phone won't turn on again until you let it cool for a while.... SOOOOOO,,, we are facing a faulty hardware issue .

aviator2707 9 posts since Aug 19, 2010 23. Re: Xperia X10 restarts itself Aug 19, 2010 10:18 AM

I have the same problem too. Whenever it tries to do something over wireless it crashes; either in call, or Edge or WiFi. If i remove the SIM card and keep the phone as is, its not restarting very frequently; though i did not observe for a longer duration here.

Generated by Jive SBS on 2011-08-06+01:00 7

Xperia X10 restarts itself

I have tried updating to latest firmware several times with no improvement. It is random though. Sometimes it takes 10mins; sometimes 5 secs and sometimes restarts go in a loop for a long time. Please suggest a fix for this SE. I love this phone and want to use it as much as possible. Ended up using the basic Nokia model till this is fixed :'(

Can someone from SE confirm/or comment on whether they have received this bug and if not note it down as bug and work on it? Please; I dont want to keep my phone idle for long time.

greysonl 10 posts since Aug 8, 2010 24. Re: Xperia X10 restarts itself Aug 19, 2010 3:44 PM

I believe it is not a bug. Try to open the cover and smell it.... If you found a burnt smell, take it to SE for repairing.

cactaceous 53 posts since Aug 16, 2010 25. Re: Xperia X10 restarts itself Aug 20, 2010 7:09 PM

check under the cover

20082010042.jpg (2.8 MB)

greysonl 10 posts since Aug 8, 2010 26. Re: Xperia X10 restarts itself Aug 21, 2010 4:27 AM

Bingo !!

I am not alone in facing this problem .....

Generated by Jive SBS on 2011-08-06+01:00 8

Xperia X10 restarts itself

cactaceous 53 posts since Aug 16, 2010 27. Re: Xperia X10 restarts itself Aug 21, 2010 5:07 PM

No,you are not ... unfortunately they still claim it's not common.. I wander how many people out there think the restart loop problem is just a firmware bug.

Bogdanci 2 posts since Sep 15, 2010 28. Re: Xperia X10 restarts itself Sep 15, 2010 1:43 AM

For my X10 told me that I have broken the motherboard ******** :@ :@ that is what they told me from SE Macedonia

darkmax1974 1,455 posts since Aug 5, 2010 29. Re: Xperia X10 restarts itself Sep 15, 2010 5:40 AM

They told you, you broke the motherboard?! make sure you know who the engineer is, and lodge a complaint as soon as possible.

TheJunkIbought 7 posts since Sep 1, 2010 30. Re: Xperia X10 restarts itself Sep 6, 2010 8:15 AM

Got my phone back... seems like they 've swapped the Main Board cuz the IMEI number has changed ... They 've specified in the service reciept "HW part Defective", guess it means HardWare part defective ... no restarts till now however the device seems to over heat a bit also emits odor of smouldering wires exactly where you've pointed out (which wasn't there previously) but i can bear the heat and smell as long as it does'nt interfere with the device's performance ... dat's wuts up for now, I 'll put use the device to it's full capability and give you guys further updates.

darkmax1974 1,455 posts since Aug 5, 2010 31. Re: Xperia X10 restarts itself Sep 6, 2010 10:53 AM

Congrats on getting a working device back! See if the device still gives off a burnt smell after a few hours, or a day. Sometimes it is just the excess soldering material burning off. Try not to put the back cover on for the next few hours and see if the heat problem persist.

Generated by Jive SBS on 2011-08-06+01:00 9

Xperia X10 restarts itself

TheJunkIbought 7 posts since Sep 1, 2010 32. Re: Xperia X10 restarts itself Sep 7, 2010 7:05 AM

Thnx man ... I wish it's only the soldering material burnin off n nothin else, there r no restarts till now however i havn't tried the device fully bcuz i was lil occupied but i seem to notice some lagginess(again which wasn't there b4) hope it has got nothing to do with the heat n burnt smell also the bat seems to drain lil faster .... I don't know, may be it's bcuz of the ADW Themes , but i've used ADW themes b4 the hardware replacement n it used to work fine "excluding restarts".

darkmax1974 1,455 posts since Aug 5, 2010 33. Re: Xperia X10 restarts itself Sep 7, 2010 4:04 PM

Aww... Man, exchanging one problem for another set. Try using ATK and get rid of those luggers (bloatwares). It may improve your charge duration. The use Startup Auditor to stop these bloatwares from starting again.

TheJunkIbought 7 posts since Sep 1, 2010 34. Re: Xperia X10 restarts itself Sep 12, 2010 3:12 PM

Day 7 , No restarts till now ... The phone heats up a bit while it's on charge however the temp drops down when not in use (in sleep mode) ... Yesterday i ran it 3 1/2 hours straight and finshed the whole 15 levels of Angry Birds without any hang ups ... so i believe it indeed was defective hardware ... MY WORD To y'all facing the smililar prob, get the defective hardware part replaced there's nothing wrong with the firmware.

darkmax1974 1,455 posts since Aug 5, 2010 35. Re: Xperia X10 restarts itself Sep 12, 2010 4:41 PM

Good for you. Congrats

cactaceous 53 posts since Aug 16, 2010 36. Re: Xperia X10 restarts itself Aug 19, 2010 4:12 PM

i contacted SE support regarding the same problem and their official response is that we should stop charging the phone and send the phone for repair immediately. it seems the issue is a hardware problem that is starting to appear in many x10 units " although the official response said that it's not a common problem" i doubt it.

Generated by Jive SBS on 2011-08-06+01:00 10

Xperia X10 restarts itself

SherifK 3 posts since Aug 6, 2010 37. Re: Xperia X10 restarts itself Aug 22, 2010 11:15 AM

I sent mine to SE support since a week. 1st they thought it was a SW problem and just reinstalled it, then after testing they realised it's still not fixed and it's been there since then. Dont know if they have a clue about this heating thing, maybe I should call and inform them about it. This is really bad!!

cactaceous 53 posts since Aug 16, 2010 38. Re: Xperia X10 restarts itself Aug 22, 2010 9:31 PM

does anybody know if just changing the battery will solve the issue or not, everything here seems related to the battery itself and the pins connected to it.

aviator2707 9 posts since Aug 19, 2010 39. Re: Xperia X10 restarts itself Aug 23, 2010 7:55 AM

Okie,, So I went to SE and explained my problem. They said they will need a day to look into that and then on the next day they said its just the software problem and reinstalled it. I checked it there (not thoroughly though) and satifsified that it did not restart and came home. After that; I started configuring everything and then the restart loops came. I carefully did a lot of trial and error and then finally removed all of google account settings from Manage Applications. Just cleared all of the data related to Google. It did not restart for hours. Confused; i checked again by registering google acount details and yes it restarted in loops now. I removed the settings again and using it now for about a day. I am not really sure why google account settings has to do anything with this. I am using moxier and configured gmail in the normal mobile email that comes with SE. Anyone can think of a logic behind this? I can consistently reproduce this behavior now.

EDIT: Forget it. It seems any extensive operation restarts it. I was just browsing a big site now and it restarted. I dont feel any heat at the back side though. I hope SE finds a fix soon enough . I am going to service center again in sometime.

cactaceous 53 posts since Aug 16, 2010 40. Re: Xperia X10 restarts itself Aug 23, 2010 8:47 PM

Generated by Jive SBS on 2011-08-06+01:00 11

Xperia X10 restarts itself

i ca't see how it can be a software problem, they just didn't want to say "we don't know".. but lets play along,, what software version do you have? do you have any burn smell inside the device ?

aviator2707 9 posts since Aug 19, 2010 41. Re: Xperia X10 restarts itself Aug 24, 2010 5:32 AM

Yeah. I went to service center again and gave them this. They were also puzzled and said that they need to give it to some center higher-in-level. These guys are like franchisee. Not from SE directly. I told them; dont waste trying with Software as it did not work. Lets see. The version i have is latest patch. Exactly dont know.. But something like 206 in the end? I am actually not sure; whether i missed the 'getting hot' earlier .I cant smell anything. Temperature of battery is always around 31-35 degree celsius; its not getting too hot now. But still it restarts

darkmax1974 1,455 posts since Aug 5, 2010 42. Re: Xperia X10 restarts itself Aug 24, 2010 6:02 AM

I believe you are from Singapore. I strongly suggest you bring your device into the Service Centre at either Wisma Atria or East Point Shopping Centre. The one at East Point usually far less crowded than the one at Orchard Road.

However, the technicians working in the SE service Centre at Wisma Atria, seems to be a better lot. The wait time is extremely long, and they usually will not be able to give you back the phone on the same day.

Now, the thing to do is try to get them to replace the whole set for you instead of having them dissect your new phone.

aviator2707 9 posts since Aug 19, 2010 43. Re: Xperia X10 restarts itself Aug 24, 2010 7:01 AM

I am from India. Yeah; I know it takes a **** lot of time. They said minimum 15 days for me. But i have to confim with them today whether they are sending it for further investigation to SE or whether they found the problem themselves and fixed it.

Generated by Jive SBS on 2011-08-06+01:00 12

Xperia X10 restarts itself

greysonl 10 posts since Aug 8, 2010 44. Re: Xperia X10 restarts itself Aug 24, 2010 11:40 AM

I've just took back my X10 from SE. They've replaced the main board of my X10, everything is back to normal now.

Just want to do a statistic.... to see any common between us...

- Usually, I will plug the USB cord into my X10 for charging when I am working in office (very often)

- I've a clear plastic cover for my X10.

- The software installed in my X10... - JuiceDefender - Handcent SMS - Linda Manager - Dolphin browser - KKbox - Bookmarks to SD - Skyfire - Realcalc

aviator2707 9 posts since Aug 19, 2010 45. Re: Xperia X10 restarts itself Aug 24, 2010 12:01 PM

Generated by Jive SBS on 2011-08-06+01:00 13

Xperia X10 restarts itself

I do the first one all the time. It will be connected to USB in system when I am in office; I do have the same pouch they gave with X10. I did not ahve any of the apps you have; But i have my own set there IMDB Movies Almost all Google apps; Orkut, Buzz, Goggles, Translate etc., Rock Player Barcode Scanner Battery Meter

And i was adding removing many things to try some apps. So these were the only ones that stayed for long.

greysonl 10 posts since Aug 8, 2010 46. Re: Xperia X10 restarts itself Aug 24, 2010 12:06 PM

Actually, I strongly believe the problem is purely related to hardware...

Not sure .... was it caused by too long charging? ...

aviator2707 9 posts since Aug 19, 2010 47. Re: Xperia X10 restarts itself Aug 24, 2010 12:08 PM

Hmmm.. Maybe.. But I read somewhere that; the charging gets cuts-off when the battery is full; You can see that with the absence of lightning icon above battery bar when it is full. Well; But not sure whether it gets done properly inside

darkmax1974 1,455 posts since

Generated by Jive SBS on 2011-08-06+01:00 14

Xperia X10 restarts itself

Aug 5, 2010 48. Re: Xperia X10 restarts itself Aug 24, 2010 4:57 PM

You guys do know that to preserve the battery's life, you should not charge beyond 80% or let it drop below 25-30%!

You should not plug it into the power the moment your step into the office. You should charge it to 80% and let it run down to around 25% before charging to 80% again. And when you are not doing anything with it, you should unplug it from the grid.

cactaceous 53 posts since Aug 16, 2010 49. Re: Xperia X10 restarts itself Aug 24, 2010 6:30 PM

True... but these are standard recommendations for all Li-Ion batteries used in most gadgets including cell phones and laptops, and they are designed to help extend the life span of the battery and it's memory function for as long as possible. so they are in no way related to the normal battery behavior as temperature and battery life under normal operation. it's also important that these recommendations can be very difficult to follow on a xperia x10, since following these guidelines will mean maintaining a normal working charge in around 60% of the total capacity of the battery. so, if you consider the current power consumption issue of the xperia, then the charging-recharging cycle of the device should occur every 9-10 hours which is just impractical for most users. Overheating and burn can never be considered use-related issues blamed on overcharging..other wise the device should have come with a clear warning to heat problems and possible life threatening injuries. and i guess that's why it's called OVER-heating .

darkmax1974 1,455 posts since Aug 5, 2010 50. Re: Xperia X10 restarts itself Aug 24, 2010 8:46 PM

Like I mentioned before, I have no battery issue or the problem with power consumption. Perhaps because I have been using large screen phone since.... hmm... I don't really remember now.... may be more than 10 years.

I remember the days when the single charge would only suffice for 2 to 3 hours of nominal use. All the practices have added up to my usage habit for large screen phones today. May be that's why I don't have issues, or that I have not encounter them yet.

Generated by Jive SBS on 2011-08-06+01:00 15

Xperia X10 restarts itself

darkmax1974 1,455 posts since Aug 5, 2010 51. Re: Xperia X10 restarts itself Aug 24, 2010 8:48 PM

Not impractical, just difficult. I have a habit of maintaining them between those levels these days. Trained myself to do so.

greysonl 10 posts since Aug 8, 2010 52. Re: Xperia X10 restarts itself Aug 25, 2010 1:09 AM

I am not disagreeing the way to maintain the battery life. I suspect the charging-circuit of X10 might be the cause of this problem.

darkmax1974 1,455 posts since Aug 5, 2010 53. Re: Xperia X10 restarts itself Aug 25, 2010 1:32 AM

that's one of my suspicion as well.

mchlndrwrchr 9 posts since Aug 24, 2010 54. Re: Xperia X10 restarts itself Aug 24, 2010 12:31 PM

I too had this issue, and it started immediately after I updated to the most recent software in Canada (RB2A020 I think - it added "Backup and Restore" amongst other minor updates). Since I don't use my phone often for phone calls, it was only within the last few days that I also noticed that all of my calls (incoming or outgoing) were being disconnected within about 10 seconds of connecting. After some browsing of the interwebs to see if this were a known bug and if there were any solutions, I basically threw up my hands and decided to restore factory settings and hope that it would undo the software update. I was disappointed to find that it did not remove this update, and I was stuck. However, after restoring all of my apps, contacts, SMS, etc, I attempted to make and receive calls. This time, the calls stayed connected until I got bored with talking to myself (surprisingly, longer than 10 seconds). So far, this has also cured the restarting issue...though it only restarted while not connected to a charger, and it's basically been connected to the charger since I restored factory settings. I'll post again at the end of the day to update on if the phone has restarted itself. If it does not, I'll deem it "cured".

mchlndrwrchr 9 posts since Aug 24, 2010 55. Re: Xperia X10 restarts itself Aug 25, 2010 10:27 AM

Generated by Jive SBS on 2011-08-06+01:00 16

Xperia X10 restarts itself

As an update, my Xperia survived for around 15 hours without experiencing a restart. At the time I plugged it in to the charger, it had only consumed 20% of the battery.

cactaceous 53 posts since Aug 16, 2010 56. Re: Xperia X10 restarts itself Aug 24, 2010 4:45 PM

my problems also started after the latest update which added the backup and restore software to the device , but mine was R2BA026. i use several apps on my device although the problem persisted even after i did factory reset for the device so i can't blame any app for the problem..the restart problem can be produced by extensive use of the device ( extensive as in several open apps for more than half an hour) ..the overheating and burn smell is obvious when the device is connected to the charger , in which case it will enter a start loop after minor use while charging.

aviator2707 9 posts since Aug 19, 2010 57. Re: Xperia X10 restarts itself Aug 25, 2010 6:45 AM

Finally my phone has been deemed defective by service centre people and escalated to the SE guys. Keeping my fingers crossed. Lets see what comes out. I have to wait for more than a week i guess.

darkmax1974 1,455 posts since Aug 5, 2010 58. Re: Xperia X10 restarts itself Aug 25, 2010 8:24 PM

Well, happy waiting. Hopefully they issue you a new unit.

cactaceous 53 posts since Aug 16, 2010 59. Re: Xperia X10 restarts itself Aug 25, 2010 8:51 PM

wish you luck, I really hope they sort it out,, and try to get us info on what is the real problem there

[email protected] 9 posts since Jul 30, 2010 60. Re: Xperia X10 restarts itself Aug 25, 2010 9:08 PM

i has the same, i remove de homescreen from GDE and all was oke !

Generated by Jive SBS on 2011-08-06+01:00 17

Xperia X10 restarts itself

aviator2707 9 posts since Aug 19, 2010 61. Re: Xperia X10 restarts itself Sep 1, 2010 3:50 PM

After a weeks' wait; I got a call from SE service centre and was told that my phone got repaired. I am out of station now so said will collect it in a couple of days. I asked them what was the problem; He said motherboard got replaced. I guess there is some serious problem with some hardware design inside. Hope SE is looking into that. Anyway; Once i get the handset; I will update here about how it behaves.

aviator2707 9 posts since Aug 19, 2010 62. Re: Xperia X10 restarts itself Sep 6, 2010 1:40 PM

Two days after MB replacement and it works fine. Thanks SE for making this work! I hope this continues to work normally from now on.

darkmax1974 1,455 posts since Aug 5, 2010 63. Re: Xperia X10 restarts itself Sep 6, 2010 3:36 PM

If after a week of usage, there is no problem, then you are pretty safe.

Martha-SEAnswers 492 posts since Apr 23, 2010 64. Re: Xperia X10 restarts itself Aug 25, 2010 9:57 PM

We strongly suggest you contact your local Sony Ericsson support to have a discussion about what happened to your phone.

[email protected] 5 posts since Aug 25, 2010 65. Re: Xperia X10 restarts itself Aug 25, 2010 11:49 PM

My Xperia's just started doing this aswell, i can barely get it to stay on, then it will restart either load to home screen or go off even before it gets ther then wont turn back on till i remove the battery and put it back in. When it first started doin it the battery did start gettin hot an also a burnt smell inside but its not gettin as hot now and still the problem persists .

Generated by Jive SBS on 2011-08-06+01:00 18

Xperia X10 restarts itself

I bought it about 3-4 month ago on ebay brand new, but i think it was on contract but the seller wanted to keep his old phone. will i be able to send it back for manufacturers warranty repair still?

greysonl 10 posts since Aug 8, 2010 66. Re: Xperia X10 restarts itself Aug 26, 2010 1:51 AM

All, if you had done the factory reset but X10 still restarts itself, don't waste your time to fix it by yourselve (I had wasted too much time). The problem probably caused by hardware. Send it back to SE.

SE won't replace a new X10 for you, but they may replace the main board for you only. (They have replaced mine)

darkmax1974 1,455 posts since Aug 5, 2010 67. Re: Xperia X10 restarts itself Aug 26, 2010 6:22 AM

80% chance of replacing m/b in serious cases, but if they cost is too much, there is a 20% chance the whole unit will be replaced.

It has happened to me before with another flagship model.

[email protected] 5 posts since Aug 25, 2010 68. Re: Xperia X10 restarts itself Aug 27, 2010 4:53 PM

Can anybody answer my question please?

Martha-SEAnswers 492 posts since Apr 23, 2010 69. Re: Xperia X10 restarts itself Aug 27, 2010 10:27 PM

I can't say for sure what the local policies are for this type of issue - different regions have different policies about when proof of ownership is required! The warranty is not transferrable in any region, though. I do still think you should call your local Sony Ericsson support to report this issue and see what your options are.

Generated by Jive SBS on 2011-08-06+01:00 19

Xperia X10 restarts itself

goldfishinpants 1 posts since Nov 16, 2010 70. Re: Xperia X10 restarts itself Nov 16, 2010 8:46 AM

I have been having the same reboot problems with my XPERIA X10 as everyone else. I started having problems in just 25-30 days of buying the phone. first i thought it was s/w issue. later my phone wont charge, it wont even start. I took the phone to the service centre where they told me that the motherboard was defective and it will take a month to get the phone repaired. When asked for a replacement the SE service centre guys say that "theres no replacement policies for INDIA". Now when I get my phone and if the phone continues to have problems I'll again have to go through the whole procedure of visiting the SE service centre, hours of waiting in line, and then a monht for my phone to get REPAIRED -every time I have the problem And if the problems persists even after a year SE wont accept the Phone then as i would be out of WARRANTY then. I feel like SE has conned everyone into buying this useless phone. I got this phone for 26k and my salary is 12k. Imagine spending your two months' salary on so called HIGH-END phone which wont work. You might have fancy pay packages from SE but for someone like me its so frustrating... I am giving my XPERIA's workorder details below, Please help me if you can

Workorder number:SE310RT320290 Product Detail: X10 i IMEI: 359419034933928

Submitted on :Nov 13 2010

cactaceous 53 posts since Aug 16, 2010 71. Re: Xperia X10 restarts itself Aug 26, 2010 3:17 PM

I did contact my local service number provided by the online support, and I'm taking it today...but a DISCUSSION?? the only thing the man wanted to discuss on the phone was that since i bought the phone from another country I don't have a valid warranty and I'm going to pay for repairs regardless of the reason behind the problem, me or SE

darkmax1974 1,455 posts since Aug 5, 2010 72. Re: Xperia X10 restarts itself Aug 26, 2010 4:20 PM

Generated by Jive SBS on 2011-08-06+01:00 20

Xperia X10 restarts itself

Isn't the warranty global?! I was sure it was!

cactaceous 53 posts since Aug 16, 2010 73. Re: Xperia X10 restarts itself Aug 26, 2010 9:16 PM

UNFORTUNATELY IT'S NOT INTERNATIONAL. IT'S COUNTRY SPECIFIC AND SINCE I BOUGHT MINE FROM OUTSIDE OMAN WHICH I'M CURRENTLY AT, MY WARRANTY IS NOT VALID. ACTUALLY THE GUY THERE WAS VERY CLEAR THAT ALTHOUGH HE WILL ACCEPT THE DEVICE HE WILL NOT DO ANYTHING OR OPEN UNTILL HE GETS AN EMAIL FROM MAIN OFFICE IN DUBAI TELLING HIM HE CAN LOOK AT IT... SO NOW I SENT AN EMAIL TO DUBAI TECHNICAL SUPPORT ASKING THEM TO SEND THIS GUY AN EMAIL.. AND I HOPE THEY WILL SORRY FOR THE CAPS.... DON'T KNOW WHAT IS WRONG WITH MY KEYBOARD

darkmax1974 1,455 posts since Aug 5, 2010 74. Re: Xperia X10 restarts itself Aug 27, 2010 3:03 PM

No problem there. If you didn't mention I'll just take it that you are extremely frustrated.

I do hope they will give you good news from Dubai. I'm fortunate, in this case. I live in one of the densest and one fo the smallest countries on the planet, so it will take me approximately 40 minutes on a subway to get to the farthest SE service centre and make a whole load of racket..... and the get the telephone number of the pretty Indonesia-born customer service officer..... **drool**....

cactaceous 53 posts since Aug 16, 2010 75. Re: Xperia X10 restarts itself Aug 27, 2010 5:28 PM

To tell U the truth , I'm frustrated .. this is one of the worst experiences i had with a phone ever, and I'm a frequent changer of phones...i just have to wait and see how things will work with SE... or otherwise i think they can keep the phone.. i just can keep looking at a 600$ paper weight sitting on my desk.

cactaceous 53 posts since

Generated by Jive SBS on 2011-08-06+01:00 21

Xperia X10 restarts itself

Aug 16, 2010 76. Re: Xperia X10 restarts itself Aug 29, 2010 9:08 PM

it has been 3 days now and no reply from the SE in Dubai... i think i should just forget about it, and deal with the 600$ loss

darkmax1974 1,455 posts since Aug 5, 2010 77. Re: Xperia X10 restarts itself Aug 29, 2010 10:08 PM

i suggest you give Dubai SE a call and ask them to send authorization to the SE centre at your location.

dhillonpav 1 posts since Aug 27, 2010 78. Re: Xperia X10 restarts itself Aug 27, 2010 4:43 PM

I've having the most annoying time with this phone now. When I got it it was great for months, had unbelieveable stuff on it & always had internet connection & call service great. Now I have had enough of having it restart on it's own if I try to do the simplest task such as timescale (just an e.g. all of them mess up more or less). Against my best wishes have done factory restart and it was cool till morning and then restarts happened. I've exhausted every angle myself & now I want SE to sort this problem out. I had it unlocked when I first got it; will this affect my warranty? I hope for the sake of their complaints department it doesn't, because I had it unlocked as soon as it came out of the box & nothing has ever been wrong with the network. Plus, since the battery smells of burning this is definately a hardware issue & should be treated as such.

Any views on a response I may get from SE are highly welcomed

cactaceous 53 posts since Aug 16, 2010 79. Re: Xperia X10 restarts itself Aug 27, 2010 5:28 PM

I believe SE has been aware of the issue long before the device was launched..I've been reading through X10 reviews online and I came across at least one gadget blogger who reported that he received an xperia x10 for testing purposes and had the same problem with the device " over-heating and burn smells", he later had it exchanged by SE.

And yes, the way i've been ranting about that device.. i guess SE will never fix mine

Generated by Jive SBS on 2011-08-06+01:00 22

Xperia X10 restarts itself

ww123 1 posts since Aug 28, 2010 80. Re: Xperia X10 restarts itself Aug 28, 2010 8:31 PM

also another victim of the restart.

the phone did not restart so often with the older firmware but now it seems to be restarting even with basic surfing of the browser.

I basically called SE support and they just said the service centre will basically do a factory reset of the latest firmware. The problem is after I did a factory reset, the problem got worse.

So either we need a new firmware to fix things or maybe theres something seriously wrong with the hardware.

If SE can't fix this in the next month or two, I'll just sell this useless phone and move on to another phone like the Nexus.

darkmax1974 1,455 posts since Aug 5, 2010 81. Re: Xperia X10 restarts itself Aug 29, 2010 5:27 AM

I strongly believe this is a case of hardware malfunctioning. Specially the battery.

ksunmn 2 posts since Aug 29, 2010 82. Re: Xperia X10 restarts itself Aug 29, 2010 4:09 PM

Well i kind of having the same trouble. But it is not restarting now and then and so, but when i try too access the camera then i restarts my X10 mini.

According to the phone and the update service the phone is up to date update/repair it twice in case there was a failure at the first time.

, I even tried too

Generated by Jive SBS on 2011-08-06+01:00 23

Xperia X10 restarts itself

Hopefully there will soon be a fix for it.

I belive it is a software/firmware mailfunction

cactaceous 53 posts since Aug 16, 2010 83. Re: Xperia X10 restarts itself Aug 29, 2010 9:06 PM

if the problem only appears when you start the camera and you have no other hardware issue then i think it's a firmware bug that can be fixed on the next firmware update ,, try to check around the forum for other people with the same issue regarding you specific phone model and firmware version for confirmation.

Whomper 5 posts since Aug 31, 2010 84. Re: Xperia X10 restarts itself Aug 31, 2010 5:27 AM

hi everyone,

every since i did a software update from my phone, i started to notice the same problem as everyone else had. it is so frustrating because it does not stop restarting until you get to the point where you walk away from your phone or simply take the phone battery out and wait for 10 second before inserting it back in. dont answer how it restart at random points. i rang customer support and they advised me to do a software update from pc to phone. have completed the installation. will play with my phone as usual and see if problem still there or not. will post once tested.

darkmax1974 1,455 posts since Aug 5, 2010 85. Re: Xperia X10 restarts itself Aug 31, 2010 7:05 AM

Sounds like f/w problems. Which would also mean at least half the people here are getting the issues because of the update.

Whomper 5 posts since

Generated by Jive SBS on 2011-08-06+01:00 24

Xperia X10 restarts itself

Aug 31, 2010 86. Re: Xperia X10 restarts itself Aug 31, 2010 7:23 AM

im assuming so too. i got a friend who got the Xperia x10 a few days ago. will have to ask if he is experiencing any problems - crashes and restarting at random times. will post soon.

MartyMF 3 posts since Aug 31, 2010 87. Re: Xperia X10 restarts itself Aug 31, 2010 11:14 AM

Same problem here,

latest software update installed. but no changes.. All installed apps deleted. factorysettings enabled. but the problem stays.

darkmax1974 1,455 posts since Aug 5, 2010 88. Re: Xperia X10 restarts itself Aug 31, 2010 3:45 PM

Try asking SE service centre to flush your current f/w and reload a stable one. They'll do it for you.

naveen.kk 1 posts since Aug 31, 2010 89. Re: Xperia X10 restarts itself Aug 31, 2010 3:16 PM

Hi, I doubt if this is an Hardware issue. I see it as purely software issue. My X10 was quite well with R1XXXX. it got fked when I upgraded to R2BA026.

SE seems to take no responsibility to either test/fix the issue. Very disappointing.

Generated by Jive SBS on 2011-08-06+01:00 25

Xperia X10 restarts itself

These issue make me envy for Apple. They crash rare, Nokia is better, more over, havent seen an andiod Samsung doing it.

SE u dont want to loose good will, soon this thread is going to be flooded with no fix yet.

Thanks, Naveen.KK

darkmax1974 1,455 posts since Aug 5, 2010 90. Re: Xperia X10 restarts itself Aug 31, 2010 3:57 PM

Doesn't appear to be.

cactaceous 53 posts since Aug 16, 2010 91. Re: Xperia X10 restarts itself Aug 31, 2010 4:15 PM

it's true for some... if the only symptom is the restart loop then maybe maybe it's a firmware issue or bug.. on the other hands most of us are experiencing obvious hardware signs that can't be blamed on the firmware in association with the restart loop.

darkmax1974 1,455 posts since Aug 5, 2010 92. Re: Xperia X10 restarts itself Aug 31, 2010 4:24 PM

If you are so sure it is hardware, then by all means bring it into the service centres ASAP. If it is hardware, the most liekly cause would be the battery or its contacts in the device.

[email protected] 5 posts since Aug 25, 2010 93. Re: Xperia X10 restarts itself Aug 31, 2010 4:50 PM

I've contacted the service centre today and am sending my phone in for repair tommorow so hopefully they'll be able to see what the problem is

TheJunkIbought 7 posts since

Generated by Jive SBS on 2011-08-06+01:00 26

Xperia X10 restarts itself

Sep 1, 2010 94. Re: Xperia X10 restarts itself Sep 1, 2010 3:19 PM

My ordeal with this phone is inexplicable and never seems to end , It's only been 2 months and I've taken this phone 7 times to the dealer for repetitive restart problems , and each time they say it's a software related issue and they've updated the software n it shud be fine this time... wch obiviously isn't. Today it has gone to the service centre for the 7th time n only God knows wht good may come out of it ... n Wht irritated me most is when i spoke to the manager today , He say's they 've had no such complaints abt the phone restarting itself when half of the buyers(Victims) are crying out loud in their own website ... I regret my decision buying this phone

cactaceous 53 posts since Aug 16, 2010 95. Re: Xperia X10 restarts itself Sep 2, 2010 7:37 AM

that's how it goes when big companies face such a huge problem.. first they ignore it, then they downsize it, then they tell you they are working on it, and a year later they tell you the phone has reached the end of it's life cycle.... one of the reasons why the problem hasn't been highlighted properly is because it manifests itself in many forms, some complained of only restart loops, some of heating and burning, and some of non-charging phones.. so although it seems they all indicate hardware problem,, SE is trying to tell us each is a separate issue.

just heard from SE about my phone, and since I'm fixing it out side my country of purchase then my options are: 1) if the phone is repairable then I'll have to pay for the labor and spare parts. 2) if the phone can't be repaired "even if it's a manufacturer's fault", then am out of luck and they can't do anything about it and I should just throw it away.

so guys what do you think?????????

Generated by Jive SBS on 2011-08-06+01:00 27

Xperia X10 restarts itself

TheJunkIbought 7 posts since Sep 1, 2010 96. Re: Xperia X10 restarts itself Sep 2, 2010 10:02 AM

I see what ya 'll been goin through , well the name says SE ANSWERS but they don't seem competent enough to answer... or may be they have an answer but the answer is to agree the've sold us a defective hardware ... all i can see Martha doin is copy pastin the same old lifeless script "Take it to the service centre" , for wch my question would be "How many times I've to take it to the service centre before they "really" fix it ??? ... I got news that they gonna change the mother board, yeah i know sounds unbelivable a brand new phone is already under plyers n ***** drivers... *sigh* Lets see wthr they can atleast give me a phone wch "I" can switch on n switch off when "I" want to .... least it's better than a phone wch has mind of it's own n goes haywire often ... is that too much to ask for $650 spent ? .... Luks like I've to wait again however if they mess up this time ? they gonna get bck their so hailed precious junk right thro their glass window .... I am abt to lose my lid .... dont blame me guys cuz i feel like i've already wasted half of my life runnin around wth this useless assembly of metal n plastic

about your phone - man this is simply OUTRAGEOUS ! Do they expect us not to travel ??? luks like they r determined to punish us for buying their product

well ask Martha ! hope atleast this time she gives u a solution for their mess up rather than posting a reply like an automated machine ....

will keep u guys posted about my sorry situation

cactaceous 53 posts since Aug 16, 2010 97. Re: Xperia X10 restarts itself Sep 2, 2010 3:58 PM

i'm soooo angry i can't even concentrate on my work..... i've never felt so cheated and ripped off like i feel now.. 600$ for the phone + 20$ for a screen protector + 40+ leather case= 660$ and he is just telling me that i might have to just throw it away.....

Generated by Jive SBS on 2011-08-06+01:00 28

Xperia X10 restarts itself

OMG... i'm really ****** off... i have the urge to go pick up that phone from the service center, put in a box and send it to SE's main office where ever that is and tell them to keep that piece of **** and be ashamed of the way they are cheating customers out of their money.aaaaarrrrgggggg

darkmax1974 1,455 posts since Aug 5, 2010 98. Re: Xperia X10 restarts itself Sep 2, 2010 6:59 PM

who's the imbecile told you that?

cactaceous 53 posts since Aug 16, 2010 99. Re: Xperia X10 restarts itself Sep 2, 2010 7:19 PM

i received a call from SE regional office ( i guess this one was from Egypt) and that's exactly what he said,, there have been several phone calls and emails between me and the SE service center here in Oman and SE in Dubai and in Egypt in the last few days,, and after taking my IMEI number and job order number for the 4th time this is the reply i got from him. i really don't want to call the guy any names since he was very polite.. but he just started the call with " let me be honest with you" and when you hear that on the phone you know the conversation is not going in a direction you'll like.

darkmax1974 1,455 posts since Aug 5, 2010 100. Re: Xperia X10 restarts itself Sep 2, 2010 7:27 PM

Geez.... The trashes that SE employs these days are truly appalling.

Even if it were to be so, you should always break it gently to the customer or use another line of reasoning.

Jeff-SEAnswers 960 posts since Apr 23, 2010 101. Re: Xperia X10 restarts itself Sep 2, 2010 8:46 PM

Hi All,

Generated by Jive SBS on 2011-08-06+01:00 29

Xperia X10 restarts itself

Please understand that the work our team in the middle east is doing concerning this product is going above and beyond our warranty guidelines. We certainly could've stated our warranty guidelines (local warranty only) and left it at that. These guidelines are clear and basic. Considering the discussions you have, and the fact that our local teams are attempting to assist is something that is being done in recognition of your unique situation.

I hope this helps to clarify.

darkmax1974 1,455 posts since Aug 5, 2010 102. Re: Xperia X10 restarts itself Sep 2, 2010 8:54 PM

yes but how unprofessional is the service personnel to tell a customer to throw the phone away?!

cactaceous 53 posts since Aug 16, 2010 103. Re: Xperia X10 restarts itself Sep 2, 2010 9:21 PM

i have nothing against the people i talked to, as i said before they were very polite , and as you said, i do think some of them are trying their best to help.. but it's these SE guidelines that we are talking about. i don't think it's difficult for a company to find out if it's device is under or out of warranty, i don't think a company should opt for the easy way out when it comes to such an expensive device.. i know SE produces millions of devices but your customers don't have 600$ to spend every day..most important, i think the company can come with an answer to why me and others are having this problem and why the device is not performing as it should. i don't want my words to come as disrespectful towards anyone.. but i can't hide my frustration and disappointment for the situation that i have been put into with no mistake from my side.

darkmax1974 1,455 posts since Aug 5, 2010 104. Re: Xperia X10 restarts itself Sep 3, 2010 2:28 PM

Look guidelines are meant to be exactly what it is, Guide Lines. It does not constrict an employee's option or creativeness to help their customers. In fact, this can work to one's advantage IF the correct idea is put across to the employees and the employees to the cutomers.

Generated by Jive SBS on 2011-08-06+01:00 30

Xperia X10 restarts itself

TheJunkIbought 7 posts since Sep 1, 2010 105. Re: Xperia X10 restarts itself Sep 2, 2010 11:01 PM

Jeff you guys @ SE can keep on giving us your politically correct answers wch isn't worth a dime for us nor is it going to save us time walking up and down your incompetent servicing centres .... even if it is stated as a local warranty , it doesn't excuse you of your bad engineering and defective hardware ... Nokia recalled defective headsets and replaced it with new headsets free of cost... My question to you is what are you going to do abt it ? .... in what way is it justifiable to replace a brand new phone with refurbished main board ??? n No ! you are very wrong in calling this situation unique .... for pete's sake can't you see the situation is common ??? .... AAMOF it's turning out to be a pandemic ... so either you can choose to help us out of the mess we've got ourselves in cuz were foolish enough to opt for SE (or) you can choose to make us more irate with your unempathetical answers wch is getting us nowhere

darkmax1974 1,455 posts since Aug 5, 2010 106. Re: Xperia X10 restarts itself Sep 3, 2010 3:48 PM

What's AAMOF?

Anyway, Jeff and Martha are doing exactly what they are employed to do. Moderate this forum. There is no need or requirement for them to provide you with anything beyond user level assistance. They simply are not required to do so.

kchl_dk007 1 posts since Mar 17, 2011 107. Re: Xperia X10 restarts itself Mar 17, 2011 4:00 AM

Hi Jeff..! Buddy, I have been a customer of SE products for the past 10 years now and let me tell you one thing. Nothin has shook my faith in SE's capability to manufacture a good and capable enough phone than what has happened in the past 7 months. I'll give you two cases-in-point.

I had purchased a K850i in December 2009. Its screen started giving problems in August 2010. I gave it to the SE customer care. At that time they didnt have the screen for it to replace. But they said it might take some time and they kept the bally device. Now i was

Generated by Jive SBS on 2011-08-06+01:00 31

Xperia X10 restarts itself

informed a few months back that the motherboard was also problematic. So they waited a long time fo rthe motherboard also. Now the situation is, since they thought they'd replace the motherboard first, so instead of replacing the screen, they replaced the motherboard and in the mean time they installed the screen that they'd been waiting for the past 2 months in some other phone and now they are again waiting for the screen after such a long time. Do tell me who's fault is this. And let me know the solution if you can think of any. And please dont barge me with those politically correct, diplomatic answers that you have been trained for.

Now after getting frustrated, I purchased the Xperia X10 just merely 2 weeks back. The other guys here have been lucky enough to have been able to play around with its oh-sogood-looking features for about 3-4 months before getting frustrated with the problems that propped up. But I haven't been that lucky. In just merely 2 weeks, it has started to show the same problem that these guys are facing here. It starts getting restarted just randomly, out of its own free will. I am not sure if it over-heat, since being frustrated at it restarting randomly took all my attention, that I was not able to focus on other things. It goes into endless loops of restart and shut down. I take out the battery for about 10 mins and then reinsert it and then it works fine for about a day. Now I have sent this phone also to the SE customer care. But I have asked for a replacement. And dont worry about the local or nonlocal warranty. Its been given where it was purchased. Now I got an email yesterday that the replacement has been rejected. Do advise me what to d next. After going through this forum I have understood that its not a firmware problem as I had earlier been expecting, but something much graver than that, maybe a motherboard or battery.

But I think its high time SE came out with some answers as to why it has such a laggard customer care. This is precisely the reason why other brands like Nokia or Samsung are going ahead of SE. Its merely because of their good customer care. I feel I have spent almost INR 33000 in vain (INR 25000 for Xperia X10 and INR 8000 for K850i). Maybe the CEO of the company now owes us, the flustered but loyal customers some answers. If he doesnt, then probably the company will have to be dragged to the consumer court.

armarra 162 posts since Aug 30, 2010 108. Re: Xperia X10 restarts itself Mar 18, 2011 4:53 AM

Hi kchl_dk007, I hear and sympathise with your recount of poor SE customer service. The reason I say sympathise is because I am well aquainted with this forum on X10 restarts and have seen the littany of complaints from frustrated customers. As I look back on my own experience though.. I have onwed a K608i, a K610i and now an X10 and they have all

Generated by Jive SBS on 2011-08-06+01:00 32

Xperia X10 restarts itself

behaved flawlessly. Now I know this could be a coincidence and the problems on this forum are very real indeed.. but then you never hear of people going on complaints forums 'see title' detailing that their phone works fine and this can lead to a sense that 100% of people have problems , when in reality the people who have problems ...though large in number on these sites, needs to be put into context with the number of phones sold worldwide... now I'm not a SE spokesperson and I think they need their arses kicked for the obvious lack of customer service detailed on this site.. I see that with 3 phones all SE and all having problems, your view of SE is very dim indeed. All I can say is that I have had similar phones and all have been fine and you woun't normally hear that on these sites because they are not inclined to state when the phone works.... its human nature. regards and comiserations.

ireland27 5 posts since Sep 3, 2010 109. Re: Xperia X10 restarts itself Sep 3, 2010 12:09 PM

Sent off mine a few days back as i am having similar problems, ill let ye know the outcome when my phone comes back from 02 Ireland.

dchewitt 14 posts since Jul 11, 2010 110. Re: Xperia X10 restarts itself Sep 3, 2010 1:45 PM

I had my X10 for about 2 months but could not put up with the constant restarts / freezing screen / slugishness / no proper flash on camera etc etc - It is now going on ebay but I expect to make a huge loss!

I got the HTC desire instead, works like a dream - 1 week and and no restarts or freezes, updated to Froyo as soon as I got it - Best phone I have ever had.

Maybe the X10 will prove itself when it gets 2.1 but I for one was not prepared to wait I want my phone to do what the manufacturer says it will, the X10 does not, the HTC Desire does!

I recommend you all do the same and pity those that cannot afford to or are locked into a long contract.

Generated by Jive SBS on 2011-08-06+01:00 33

Xperia X10 restarts itself

Thanks to those that tried to assist and god luck. Goodbye Sony Ericsson - You have let me down (and cost me a lot of money!!)

Frank11 3 posts since Sep 5, 2010 111. Re: Xperia X10 restarts itself Sep 5, 2010 2:29 AM

I also have this restart problem. I will take it back to telstra for a refund on Monday, because I have run out of patience trying to fix the piece of ****!!!!!!! I have just spent 7 hours of my life to learn that;

so many other people have the same issue. the problem is acknowledged by SE. the suggested reasons for the problem are invalid. the suggested fixes dont work.

I may feel differently when I wake up in the morning, but I dont think so!

darkmax1974 1,455 posts since Aug 5, 2010 112. Re: Xperia X10 restarts itself Sep 5, 2010 4:44 AM

ask them to flush your device of the current firmware and reinstall a stable one. IF it does not work, then it would definitely be the device hardware being faulty.

Frank11 3 posts since Sep 5, 2010 113. Re: Xperia X10 restarts itself Sep 5, 2010 5:34 AM

The only app I was using was Moxie mail, port forwarded from my server. I havent downloaded any apps. However, just as a last resort I used PC Companion to restore original settings. It made no difference. My X10 sometimes reboots seconds after I put in the PIN. I will try your suggestion though.

Generated by Jive SBS on 2011-08-06+01:00 34

Xperia X10 restarts itself

darkmax1974 1,455 posts since Aug 5, 2010 114. Re: Xperia X10 restarts itself Sep 5, 2010 8:02 AM

By flushing the firmware, they can install into the device a fresh copy of the OS/firmware. So if there is any trouble after, it is confirmed to be hardware related.

ireland27 5 posts since Sep 3, 2010 115. Re: Xperia X10 restarts itself Sep 8, 2010 4:01 PM

Picked up my phone from the 02 store this morning. They said the restarting was a software problem and they sent off the phone to SE to fix the burning smell. SE gave no report sheet or anything to o2 but the retail staff in the store assured me it was fixed anyway. No problems so far

darkmax1974 1,455 posts since Aug 5, 2010 116. Re: Xperia X10 restarts itself Sep 8, 2010 6:24 PM

Good on ya

armarra 162 posts since Aug 30, 2010 117. Re: Xperia X10 restarts itself Sep 5, 2010 2:43 AM

USE A DIAGNOSTIC APPLICATION CALLED aLogCat. WHICH IS A LOGGING APPLICATION.....NO MORE GUESSING WHAT'S HAPPENING.

IT LETS YOU SEE WHAT IS HAPPENING AT THE TIME OF THE RESTART.

usually these things happen because of memory problems...where the android system tries to "massage" the heap again and again and then finally gives up with too much memory needed by stray tasks.

Generated by Jive SBS on 2011-08-06+01:00 35

Xperia X10 restarts itself

Ideally linux manages its memory really well but sometimes for example it can start 2 processes for the messaging app or similar and they compete for resources.

some fixes I have done are to root the phone ..that is jailbreak it using the xda developers 1.2.3 method. and this let me install an application called startup manager which lets me 'uncheck' applications that I dont want to start each time I turn on the phone....like..umm moxier mail and others.

also if you dont want to root your phone try Advanced task killer and task killer , which are almost identical but have slightly different criteria for killing those tasks that may be hogging memory... again android is supposed to manager this just like linux does, but at least with actively clearing the processes from time to time, you then know what you the rules are because you set them.

you've already upgraded to R20 so perhaps you've rooted your phone.. If you have then there are lots of apps like those listed above that can get you past these. good luck... from a fellow android user.

darkmax1974 1,455 posts since Aug 5, 2010 118. Re: Xperia X10 restarts itself Sep 5, 2010 4:42 AM

Can I also add that there is also Startup Auditor which can turn off startups without requiring you to root your phone. It is in the Market. The app can be downloaded as a free app, but has limited number of startup you can choose. The paid version has unlimited.

It works for me.

cactaceous 53 posts since Aug 16, 2010 119. Re: Xperia X10 restarts itself Sep 7, 2010 8:28 PM

Let me also add that these apps are a must when you're dealing with a heavy customized version of android as the one found on xperia. alot of apps are running in the back ground consuming battery power and causing all sort of problems, so the first thing to do if you want

Generated by Jive SBS on 2011-08-06+01:00 36

Xperia X10 restarts itself

preserve battery power and attain faster speeds on the phone is stop all unneeded apps running in the background. a home replacement app will also help preserve battery power as the original is very heavy in resources.. another option also is to try and stop Bluetooth, WLAN, and GPS when not in use.

whyisitnotworking 8 posts since Sep 8, 2010 120. Re: Xperia X10 restarts itself Sep 8, 2010 11:49 AM

All your firmware flushing/emptying solutions are not working... Advanced task killer were used with no effect on the restart problem.

I basically gave it to the service centre and they flushed the firmware only to find that the phone still does its normal restarting when using:

Rockplayer with a divx movie Papaya farm, pet and blackjack Any intensive 3D game

Any seriously intensive application or game

The only thing we can tell is:

If the phone has a freshly installed battery, the restart comes later.

The same thing was tested on another phone in the service centre, although we did not test it "long enough" it seems to work.

Generated by Jive SBS on 2011-08-06+01:00 37

Xperia X10 restarts itself

Suspicion:

Most probably, just like the phones given to reviewers were faulty with restarts. We have most probably received a faulty early batch.

Sony should either refund the money or come up with a phone that does not restart.

armarra 162 posts since Aug 30, 2010 121. Re: Xperia X10 restarts itself Sep 8, 2010 1:43 PM

Ahh I hear your pain and frustration over this.

so lets step back...

you have a phone that you are trying to run apps on and the **** thing restarts ..which must be annoying.

the ones you've listed are 3D graphics games and video intensive stuff.

you've given the phone to the service centre and they have attended to the software.

yet the phone still restarts....Now that's bad I agree.

You tried the apps on another phone and it works fine.

Generated by Jive SBS on 2011-08-06+01:00 38

Xperia X10 restarts itself

Now...in any problem solving effort, its important to see where the problem occurs

and put that against where it does not occur to look for differences.

So...you say that you tried this on another phone, yet not whether that other phone was another xperia x10.... could have been ??

If it was another x10 (and that's just one possibility) and you've had a service centre flush your software to no avail, then its clearly a question of a faulty phone.

The solution then, assuming xperia was the other phone in the first instance.. get another xperia x10 as a replacement, as you have not seen any other occurences of this problem on these forums or you would not be here..

If the other phone was not an x10, then get one of that sort , because the apps you are using need that sort of package.

You seem to have solved the problem yourself then....

=========

Now if you really want to find out why the xperia is not running your games, because you like the phone or whatever... you're going to have to do some fact finding yourself with our assistance

Generated by Jive SBS on 2011-08-06+01:00 39

Xperia X10 restarts itself

this means using some of the many facilities available to allow you to perform your own analysis including logs etc..

I gather though from your last posts that you are frustrated and have lost patience with this phone.

I can only therefore recommend you get the other phone and get a refund on the xperia because any suggestions we offer you are unlikely to get past your

loss of patience with this phone...fair enough

I'm sorry that you've had this problem with your xperia, and certainly your situation is not typical of the user xperience of others else you'd be chatting with them instead of us

about your similar problems..wouldn't you.

Good luck then.. in finding your ideal games technology... perhaps the P2P can assist with these graphics intensive apps you've listed as I hear Sony has a good reputation with gaming

hardware as well as phones.

cheers

darkmax1974 1,455 posts since Aug 5, 2010 122. Re: Xperia X10 restarts itself Sep 8, 2010 3:11 PM

Generated by Jive SBS on 2011-08-06+01:00 40

Xperia X10 restarts itself

If it's faulty hardware, then like the other people, bring it into the srvice centre and have them replace the motherboard. Oddly enough they should have tested and done so the first time you were there.

armarra 162 posts since Aug 30, 2010 123. Re: Xperia X10 restarts itself Sep 8, 2010 3:22 PM

Hi whyisitnotworking,

I'm not really a games person, but I've tried blackjack and the many versions make it difficult to find the one that is causing you problems.

so.. I figured I'd try the Papaya farm one you mention that is more uniquely identified..

I seem to have got the hang of harvesting and planting and buying seeds and weeding and removing pests and buying fertilizer

this has taken an hour or so...and still my xperia is working without a single restart.

Clearly, then its not the Papaya farm application that is causing your problem and perhaps others that are residing in memory after you have switched to papaya farm that makes the game restart or appear to restart the phone.

These things are computers effectively and the multitude of different games and configurations make it difficult to isolate the problem.

In any event, rest assured that an xperia x10 can in fact run Papaya farm and I suspect the other's as well..... there's something about your particular one that is causing problems.

Generated by Jive SBS on 2011-08-06+01:00 41

Xperia X10 restarts itself

cheers.

whyisitnotworking 8 posts since Sep 8, 2010 124. Re: Xperia X10 restarts itself Sep 8, 2010 5:57 PM

Ok heres something even weirder I've discovered.

It also restarts even when using the Timescape application (first time when downloading stuff from facebook, one restart) and Android Market app (when downloading apps, another restart).

It looks like any application that uses the CPU will cause it to restart under these ideal conditions.

Placing the phone under AC adapter recharge while running the app. Restarts also happen under normal battery usage but will not restart as quickly as under AC adapter charging.

Your battery should feel a little warm when it is being recharged. Also the best way to get a restart is to have the phone charged while using any intensive app.

If your phone has been idle for too long, it will not restart so quickly. It has to be actively doing something and have its battery being recharged at the same time so that the battery will feel warm.

The service centre phone was a white X10. However, maybe the phone was not stress tested enough to cause a restart. The phone was also only running on battery.

Generated by Jive SBS on 2011-08-06+01:00 42

Xperia X10 restarts itself

All tests when done are when the phone is under the factory reset and flushed by the firmware. Only single applications are run. The warmer the phone becomes, the more likely it will restart.

PS: Getting your phone to restart is best done when, zooming in and out and moving the map in the Trapster application. skipping up and down the movie in the Rockplayer application.

darkmax1974 1,455 posts since Aug 5, 2010 125. Re: Xperia X10 restarts itself Sep 8, 2010 6:32 PM

Whose phone are you talking about? I'm confused.....

If such is the case, I think you need to get it back into the Service Centre and ask them to replace your MB.

armarra 162 posts since Aug 30, 2010 126. Re: Xperia X10 restarts itself Sep 9, 2010 12:05 AM

I was talking to whyisitnotworking.

he had problems playing 3d games on his xperia and had lost patience with the phone so our suggestions were not getting through, he seemed to just want it work and he suspects it is a bad batch of xperias.

I tried one of the games he suggested, on my phone and its been just fine for over an hour or so......I'm not a games person. lol

Generated by Jive SBS on 2011-08-06+01:00 43

Xperia X10 restarts itself

darkmax1974 1,455 posts since Aug 5, 2010 127. Re: Xperia X10 restarts itself Sep 9, 2010 6:05 AM

Might be hardware issues from the sound of it.

fazerlass 9 posts since Aug 20, 2010 128. Re: Xperia X10 restarts itself Sep 9, 2010 11:23 PM

Same problem here, could very, very rarely use the blooming thing, constantly shut down for hours. Tried everything suggested, wiped, updated, dropkicked the lot! Eventually sent back to Sony to be repaired,(5.50 recorded delivery) got it back yesterday and guess what, no change. Couldn't even switch it on as it crashed all the way back home from the post office!!! Useless heap of SH***. Grrrrrrrr Sent it back again today (another 5.50 recorded delivery) not confident at all of the outcome. Maybe I should just save up my postage and buy a decent phone!!!

armarra 162 posts since Aug 30, 2010 129. Re: Xperia X10 restarts itself Sep 10, 2010 12:33 AM

The most frustrating this for you would be the randomness of the problem ...yeah..

When things happen randomly, the only way to identify them is by talking of the probability of failure.

if you find that the first 5 mins of using the phone results in a failure, then it should be a simple matter to show the problem to a registered agency of the Sony Ericsson company if not the service centre themselves.

I understand that the service centre may be across the country so this is not practicle, but then you need a middle agency, possibly the place you bought the phone from to take it to and show them the problem.

Generated by Jive SBS on 2011-08-06+01:00 44

Xperia X10 restarts itself

If on the other hand you found that the phone would sometimes work for a little while after turning it on, then you need to convey to the middle man when the shutdown/restart tends to happen in terms of definitely before 24 hours or definitely before 3 hours or whatever, so that helps them determine if the problem is solved.

they cant very well hand you back the phone at the intermediate agency near your house, if you can then turn the phone on and show them the restart within a short time.

obviously it should not restart at all.... but if it is happening as often as you say then they would see it happen as they handed it back to you... so.. try to get an intermediate from the company or seller to view the problem and take 'ownership'.

[email protected] 5 posts since Aug 25, 2010 130. Re: Xperia X10 restarts itself Sep 10, 2010 12:57 AM

why you spending money sending it? its a freepost address you just take it in post office and get reciept for proof of sending

darkmax1974 1,455 posts since Aug 5, 2010 131. Re: Xperia X10 restarts itself Sep 10, 2010 10:55 AM

Look at least get SE to refund you the postage and the phone. But if you can get a decent phone for $10+ ...... why are you bothering with Android?

fazerlass 9 posts since Aug 20, 2010 132. Re: Xperia X10 restarts itself Sep 21, 2010 10:56 PM

Thought I'd update you on what happened to me.

Generated by Jive SBS on 2011-08-06+01:00 45

Xperia X10 restarts itself

Second time I had to return the phone I spoke to a really helpful lady (compared to the first gent who was very uninterested). She apologised profusely for my phone being returned not fixed, put an urgent note on my file and told me the correct procedure for sending back i.e. no battery, no back etc. which the first guy didn't bother to tell me. She also sent all the details to me via e-mail which again the first guy didn't bother with. Upshot is, when I got it back a second time they had replaced the handset (IMEI check confirms this) and so far so good, only closed down once in the week since it's return and that's when I was using heavily as a camera so could forgive it for being a bit worn out! Fingers crossed the remaining 20 months left on my contract will be trouble free....................on second thoughts maybe I should just go ahead and cross everything!!

Thanks everyone for the advice given and wish you all success in your quest for a phone that works!

darkmax1974 1,455 posts since Aug 5, 2010 133. Re: Xperia X10 restarts itself Sep 22, 2010 12:48 AM

congrats.

I would like to point out they might just have replaced the m/b instead of the whole device.

sub0 24 posts since Aug 26, 2010 134. Re: Xperia X10 restarts itself Sep 10, 2010 11:22 AM

okay l've got this issue as of today morning...the phone keeps restarting in the middle of running various apps (Timescape, FB for Android etc)...I must have had about 10 restarts - sometimes the phone comes back upto a workable state but other times it just goes on a couple of loops of restarting...

I updated onto the latest firmware as soon as it was available in the UK which was some months ago and everything has been working fine til today..I haven't downloaded any apps recently so all the apps I have on the phone are stuff that has been working okay going back

Generated by Jive SBS on 2011-08-06+01:00 46

Xperia X10 restarts itself

quite a while..I have not tried the phone repair nor the factory reset as those would be my last resort for obvious reasons..

the only thing I can add is the fact that I use APNDroid to switch on / off 3G to save on battery and when it has been switched off there has been no restarts...obviously there is nowhere near the amount of usage of the phone with 3G off as there is when it's on so it might be a matter of excessive usage and the CPU not being able to handle it??? Again I have no idea why it has come up now seeing that my usage patterns have not changed drastically as of late..are the SE guys able to give us any update on this issue or is the standard response of talk to who you bought from the best we can expect here?

armarra 162 posts since Aug 30, 2010 135. Re: Xperia X10 restarts itself Sep 10, 2010 12:37 PM

While you are waiting for a reply.... try aLogCat application.

It logs what your phone is doing behind the scenes.

you can choose how much details it writes to the log and you can of course clear it any time.

then when it restarts, just open the log cat app and scroll to the bottom of the log...for an insight as to what is happeining..

beats guessing doesnt it.

sub0 24 posts since Aug 26, 2010 136. Re: Xperia X10 restarts itself Sep 10, 2010 9:10 PM

hmm thanks, will try that...btw there's no burning smell / overheating yet either...

Generated by Jive SBS on 2011-08-06+01:00 47

Xperia X10 restarts itself

the mods have nothing to add I take it????@least whether or not SE is investigating the matter and / or when we can expect an update on the situ??

darkmax1974 1,455 posts since Aug 5, 2010 137. Re: Xperia X10 restarts itself Sep 11, 2010 6:35 AM

wish you all the best

francobarber 3 posts since Sep 11, 2010 138. Re: Xperia X10 restarts itself Sep 11, 2010 1:36 AM

Hello all, I registered just so I could add my voice to this thread. I'm in the USA, I have an xperia x10i, and I'm having a similar restarting problem.

I got my phone in April, and I don't recall having restarting problems at first. The problems seemed to come later, after the first software updates started to come out, but it's been so long now I can't remember exact date. I first noticed the problem because after doing a software update the phone began to restart while connected to wifi and downloading and installing many apps from the market.

In August I tried to use the phone in Italy while on vacation, and on some days I couldn't even get the phone to stay on more than a couple minutes. It would go into a restart loop under nearly any activity, while charging, using 3G data, using WIFI, if the activity was sustained. Once in the reboot loop, there's nothing to do, must remove battery and let the phone sit for some time before attempting to restart, or it will keep rebooting. I've tried three different SIM cards now, one from T-MobileUSA, and two from Vodafone Italy.

Generated by Jive SBS on 2011-08-06+01:00 48

Xperia X10 restarts itself

Unlike some others have reported here, my phone does not have any burning smell nor any signs of heat damage under the battery. I've tried reloading the software many times, I've tried a different battery (the battery from my old Xperia X1i), does not make any difference. Sometimes, not always, if I remove the SIM card and/or the microSD card, the phone will boot up and start working, but it's not very useful without those cards installed, and eventually after using WIFI, bluetooth, GPS, or some apps, it will begin to restart again.

At the end of August, back home in the USA, I contacted SonyEricsson support and they opened an RMA and let me send the phone in for service. I gave a detailed description of the problem while talking to the support service, and I included a detailed description of the problem in a letter with the phone when I returned it to the service center.

After 10 days I got the phone back. The service center included a brief one page form that said they weren't able to reproduce the problem, and the only action they took was to reload the software. I took the phone out of the box, put my battery in, booted the phone, went into settings to check the software version, and while still in the settings menu, within 2 minutes of turning the phone on, the phone restarted again.

Back on the phone with SonyEricsson again, and they say it must be that the two batteries I have are bad, even though they work perfectly in the X1. After some more discussion, SonyEricsson has agreed to send me a new battery to see if that fixes the problem. I have to say that it's nice of them to send me a new battery, but I do not have a lot of hope that a 3rd battery will behave any differently than the other two batteries.

I will wait to try the new battery. Meanwhile I am sitting here with a phone that just keeps restarting, and often cannot even make it fully through the booting process before it restarts.

Generated by Jive SBS on 2011-08-06+01:00 49

Xperia X10 restarts itself

If I take the SIM out and the SD card, I can sometimes get the phone to stay on a bit longer, but the phone ought to work with those cards installed.

Signed, Frustrated SonyEricsson customer

whyisitnotworking 8 posts since Sep 8, 2010 139. Re: Xperia X10 restarts itself Sep 11, 2010 11:48 AM

Your phone is not suffering from any software defects whatsoever. All your symptoms are the SAME as mine and is basically a hardware defect that the Sony servicing people have refused to acknowledge so far. You should demand a change of the motherboard.

Demand a motherboard change. If Sony does not repair the phone, we should be mounting a lawsuit for failure to honour warranty obligations.

It looks like all the phones that restart have the same random symptoms.

reboot loops when the phone is under heavy usage. reboots when using intensive apps. reboots when charging and using phone.

They really should do an investigation and recall the early batch of phones. I suspect only certain phones produced will exhibit this behaviour.

darkmax1974 1,455 posts since Aug 5, 2010 140. Re: Xperia X10 restarts itself Sep 11, 2010 4:01 PM

Generated by Jive SBS on 2011-08-06+01:00 50

Xperia X10 restarts itself

it is definitely hardware. My suspicion is that there could be a short circuit somewhere on board..... Seem to be a rather familiar event which I had experienced on my one of computers..... Can't remember whether it was a corrupted boot, a defective RAM or the CPU simply shorted out at each boot....

TheJunkIbought 7 posts since Sep 1, 2010 141. Re: Xperia X10 restarts itself Sep 12, 2010 4:23 PM

Hey there man, they did the same with me... they literally gave me a run around. They will either say that they 've updated the software n it shud be fine or they will say that they 've tried the phone for a whole day n they did not experience any such problem as i reported (as if i was lying for no apparent reason after shelling out $650 of my card ) ... This happned 6 times finally i lost my patience and made a HD video of the whole restart session with my camcorder so that i can proceed legally. I captured the whole restart loop which lasted almost 30 minutes, and in the process i also captured the IMEI number , Serial numbers of the Device and its Battery along with the Date so that i can make my law suit impregnable ... I was all geared up to pushed the final red button , b4 which i thought of presenting the SE ppl with the video, so i transfered the 720 pixel video to the phone's SD and gave it to them and the next day i get a call saying they will change the MB of the device ... n here i am now its been 7 days i got my phone back n no restarts till now.

darkmax1974 1,455 posts since Aug 5, 2010 142. Re: Xperia X10 restarts itself Sep 12, 2010 4:43 PM

LOL...

You sure pushed their buttons!

francobarber 3 posts since Sep 11, 2010 143. Re: Xperia X10 restarts itself Oct 1, 2010 1:56 AM

To follow up on my initial post.

On the 2nd trip back to the service center, SonyEricsson service USA called me back to tell me the phone was irrepairable (their words) and that they will replace it.

Generated by Jive SBS on 2011-08-06+01:00 51

Xperia X10 restarts itself

ETA on the new phone is not known; they're out of x10i units and are waiting for more to come in (I could have had an x10a immediately if I wanted, but an i variant suits me better.) I sincerely hope the new production doesn't have the same problems my early one did.

Franco

francobarber 3 posts since Sep 11, 2010 144. Re: Xperia X10 restarts itself Oct 30, 2010 5:50 PM

I got a replacement phone (x10i) back this week (about October 28.) SE service USA replaced the phone. Near as I can tell, they didn't just replace the motherboard, they replaced the whole phone: it came with the original style plastic film transport protector on the front of the phone and an 8GB microSD card. (Last time SE service USA returned the phone to me they didn't put one of the original style plastic film transport protectors; they just put three pieces of clear sticky tape on the front to protect the screen.)

The IMEI of the phone changed, and the label in the battery compartment seems to have been custom made for the replacement phone because it shows a new IMEI but the same original manufacturing date that my original phone had, 10W10. I have to assume that SE does this so as to preclude any chance that a user who receives a phone replacement can somehow get warranty support out past 1 year from the original manufacturing date. Because of this, I am unable to tell the actual manufacturing date of the replacement phone, but seeing as SE service USA was waiting something like a month for a supply of x10i for replacements, I suspect this phone is from a very recent manufacturing batch.

The replacement phone does seem to be working correctly, at least for the time being. It came with the current version (026) of exactly the same "kit" of software that my original phone had when I first bought it.

Generated by Jive SBS on 2011-08-06+01:00 52

Xperia X10 restarts itself

(I got it from Expansys-usa, which apparently sourced these phones from the German market because if you pull up the service menu and look at the model info it says country Germany/ brand "Customized".)

I sincerely hope it keeps working. I can deal with outdated software, but a phone that damages itself from its own heat is useless, and gives me more aggravation than all the software issues combined.

Franco

sinet2020 1 posts since Sep 11, 2010 145. Re: Xperia X10 restarts itself Sep 11, 2010 5:31 PM

Hi

I had this same problem recently. It got to around 4 restarts a day.

I fixed it nice and easily. Hard reset. I did this about 2 weeks ago and the problem has gone. No hardware replacements and minimal effort. Just make sure your contact list and calendar is updated and you have backed up any important text messages before you do it.

Cheers

Simon

si-net.org paranormalthings.co.uk

Generated by Jive SBS on 2011-08-06+01:00 53

Xperia X10 restarts itself

whyisitnotworking 8 posts since Sep 8, 2010 146. Re: Xperia X10 restarts itself Sep 12, 2010 3:24 AM

Can you explain how you did your "Hard Reset"?

I've done the SD Card -> Factory Reset 100s of times only to find the problem gets worse. And yes it was done with the Sony Ericsson update service -> Repair as well.

Can you test your phone using the Trapster application or Rockplayer?

darkmax1974 1,455 posts since Aug 5, 2010 147. Re: Xperia X10 restarts itself Sep 12, 2010 7:50 AM

switch phone off. remove battery. wait 15-30 seconds. replace battery. restart phone.

abo999 10 posts since Sep 11, 2010 148. Re: Xperia X10 restarts itself Sep 11, 2010 6:35 PM

Have you tried a hard reset?

[email protected] 5 posts since Aug 25, 2010 149. Re: Xperia X10 restarts itself Sep 11, 2010 8:37 PM

I got phone back from repair centre yesterday and they said it was the battery but they've replaced the phone with a refurbished cause i can tell its not my original since it had a tiny mark on top of phone they also didnt return it in the original box as its just a yellow sony ericsson box. hopefully this wont end up with same problems not had time to do much on it yet though

likecolorfuldays 1 posts since Sep 13, 2010 150. Re: Xperia X10 restarts itself Sep 13, 2010 4:27 PM

I am from CHINA,my X10 is from sigapore.the phone bordered me a lot,but now I have been relieved from the restart,it is the power control IC card on the motherboard which

Generated by Jive SBS on 2011-08-06+01:00 54

Xperia X10 restarts itself

cause the restart.the reason is not from me but a official SE factory standard service center,my restart have gone since it came back from the service center,obviously,SE know everything,they just don't want to say their motherboard have a problerm,but SE have to take the responsibility to solve the problerm,I am DISAPOINTED at SE,I am a big fan of SE,but this time I have to say,SE should have the basic attitude to solve the problerms.In China,lots of guys had to repair it by themselves,because the cellphone are coming from US,UK,or other parts of the world,take me for a example I have to pay 100 dollar to repair my cellphone,just because I love SE,but in China ,SE are published far behind other parts of the worlds.I have to buy my favourate brand from other country,but no service at all.In a word,if U have the problerm and struggling against the restart,change the motherboard,change the ic power card,or AT LEAST THROW YOUR PHONE BACK TO SE.TELL them I am tired of liar!!!!!!!

darkmax1974 1,455 posts since Aug 5, 2010 151. Re: Xperia X10 restarts itself Sep 13, 2010 5:03 PM

BobbyB78 14 posts since Aug 26, 2010 152. Re: Xperia X10 restarts itself Sep 13, 2010 5:41 PM

Mine has just started doing this today whenI have been using the Maps app which comes with the phone. I have not bought any 3rd party apps. I tried taking the battery out but still does it. Aloing with the useless in-call volume / clarity this is the worst phone I've ever owned - my Motoralla Star Tac from the '90's was better

darkmax1974 1,455 posts since Aug 5, 2010 153. Re: Xperia X10 restarts itself Sep 13, 2010 7:00 PM

Star Tac was a very good phone, very popular too.

As for the restart isue, you either eliminate the source of the problem or just sent it into SE service centre and make sure they changed your motherboard.

BobbyB78 14 posts since Aug 26, 2010 154. Re: Xperia X10 restarts itself Sep 17, 2010 2:02 PM

Generated by Jive SBS on 2011-08-06+01:00 55

Xperia X10 restarts itself

Darkmax - I agree I was happy with it. Anyway I was told to try by my phone company to try a different SIM card to see if the problem replicated itself and try the X10 SIM card in another phone. I used my old SIM in the X10 - but it was inactive so couldn't do much and tried the X10 SIm card in my old C902 with no problems. But thinking about it I'm not sure what this proved to be honest! So far the X10 hasn't restarted itself again so we'll see.

The call quality is still rubbish though....

darkmax1974 1,455 posts since Aug 5, 2010 155. Re: Xperia X10 restarts itself Sep 17, 2010 3:12 PM

Think about this way... Your C902 (which I had) is like a wife. Stable and always there for you. The X10 is like a young mistress (hence the codename Rachel) who constantly need your attention. Although she is flawed, you'll still put up with her until such a time when a newer (or younger, whichever your preference) comes a long and get a hold of your divided attention.

A young mistress speaks sweet nothing to your ears, there fore your call volume issues since you can't hear nothings.

cactaceous 53 posts since Aug 16, 2010 156. Re: Xperia X10 restarts itself Sep 13, 2010 10:50 PM

It's very obvious that this will keep going on for months to come... everyday someone new comes on to say he/ she has the same problem, yet no response from SE and there will never be. As long as these concerns and complaints are confined to this forum, the whole thing is actually in SE's favor..in a few months the device will reach near it's life cycle commercially and most of the devices will eventually fall out of warranty, and the SE has no obligation to fix or replace them, and the problem is forgotten. Unless a unified legal action is taken, and people taking the time to write and blog elsewhere about the issue nothing will happen.

darkmax1974 1,455 posts since Aug 5, 2010 157. Re: Xperia X10 restarts itself Sep 14, 2010 2:09 AM

Generated by Jive SBS on 2011-08-06+01:00 56

Xperia X10 restarts itself

Youe point is valid, but so is the practice in the mobile phone industry. If the court finds that this is the acceptable practice and due care has been taken to manufacture a device and a certain level of quality control has been reached, your lawsuit will not succeed.

And moreover, a lawsuit can take years to reach a result, how many are willing to wait that long a period? By then the item of contention will no longer be manaufactured, out of circulation. I'll rather just change a phone.

Now, blogging and such, is another matter altogether. It has an immdiate impact on the company's sales, if the blogs reaches enough buyers and potential buyers. So this is in fact the best option.

cactaceous 53 posts since Aug 16, 2010 158. Re: Xperia X10 restarts itself Sep 15, 2010 8:56 AM

Am i seeing things or does this thread suddenly have an irrelevant title " does x10 work on bell? ".....?????????????????????????

darkmax1974 1,455 posts since Aug 5, 2010 159. Re: Xperia X10 restarts itself Sep 15, 2010 9:17 AM

hmm.... wrong thread/... there is a repeated thread on that topic

Bobski 31 posts since Sep 15, 2010 160. Re: Xperia X10 restarts itself Sep 15, 2010 5:15 PM

Would it be helpful if people posted their serial number to see if that indicates a range of phones that are affected? I don't know if there is any reason to keep this information secure, or if the phones are even given sequencial serial numbers. What do you think?

My battery won't charge in the phone, and the Power Off button doesn't turn off the phone. The phone shuts down for a few seconds and restarts. I can only turn it off by taking the battery out.

Generated by Jive SBS on 2011-08-06+01:00 57

Xperia X10 restarts itself

I thought of posting here because of the serial number idea. If mine falls into the range of others here, it might give me a clue on what to expect.

Since I have a separate battery charger (EP900) and a spare battery, I'm still able to use the phone. But I'm wondering if I will soon have the restarting issue. I bought my phone (X10i) in the States but am working in Europe. I've already been told by the SE repair shop here that they won't repair it since I don't have a warranty and they don't do paid repairs.

darkmax1974 1,455 posts since Aug 5, 2010 161. Re: Xperia X10 restarts itself Sep 15, 2010 5:39 PM

Wow... bummer with that warranty and the uptight warranty guidelines..... I like the serial idea but I doubt it is going to help at all.

Bobski 31 posts since Sep 15, 2010 162. Re: Xperia X10 restarts itself Sep 15, 2010 9:25 PM

To be fair to Sony Ericsson I need to clarify that when I bought my X10i, I was looking for an international version that was unlocked because I knew I would be taking it to Europe. When I searched on Amazon, I got a seller in their markeplace that sold such a unit, but it did not come with a warranty. Since I had my P910i for almost six years with no problems, I didn't see the liability of buying a phone that did not have a warranty.

Actually, the phone went bad in the first 10 days and I contacted the seller to see if I could return it, but I got no response. I've contacted the credit card company. Since the SE repair won't look at it in the country where I am, I don't know if it is a manufacturer's defect or damage caused by a power surge - or whatever it might be. I am hoping to get the problem resolved as an insurance issue, but I won't know the outcome of that for about 20 days. If it is a manufacturing defect that has affected a large group of owners, perhaps there will be a "recall" that would include me. Something like that happened with a Sony camera I had that was out of warranty, but Sony fixed it for free anyway.

I should have looked at this forum before I bought the phone (whether with or without a warranty). Live and learn.

Generated by Jive SBS on 2011-08-06+01:00 58

Xperia X10 restarts itself

KrazyD 1,616 posts since Jun 6, 2010 163. Re: Xperia X10 restarts itself Sep 15, 2010 9:29 PM

Have you tried updating your phone with Sony Ericsson Update Service?

OlegAn 1 posts since Sep 16, 2010 164. Re: Xperia X10 restarts itself Sep 16, 2010 2:45 PM Hi everyone!I'm from Russia, from Krasnoyarsk.I bought the X10 in June and in July after the upgrade it restarts itselfI contacted customer support, but the problem is not resolved. As a result, in early August, my x10 at all turned off and no longer included. I handed the phone to the center serving, and now almost 45 days I can not get it back. On Monday, I intend to go to court with a lawsuit. I use the phone 1.5 months and 1.5 months of waiting it out of repair. And this quality? How could such a device generally called a Sony Ericsson?

Message was edited by: sushidushi. Removed IMEI number for owner's security

darkmax1974 1,455 posts since Aug 5, 2010 165. Re: Xperia X10 restarts itself Sep 16, 2010 3:52 PM

I think you should contact them with your issue and ask them to either fix it or give it back.

Bobski 31 posts since Sep 15, 2010 166. Re: Xperia X10 restarts itself Sep 16, 2010 11:38 AM

Yes, that was the first thing I did with Sony tech support on the phone in the USA. I have updated the phone twice.

That is a real adventure when the phone won't turn off. You have to shut down the phone by taking the battery out. Then put the battery in while holding the "return" button and inserting the USB cable (which is a real pain because the USB cover is always in the way - it's a pity they didn't give it a longer holding strap). What usually happens is that as soon as the battery is in, the phone starts booting and will by-pass the "set-up" detection and go directly to a data connection with my computer. Then I have to shut down, remove the battery and start over. It is possible to do, as I said, because I've done that twice. It did not fix anything.

Generated by Jive SBS on 2011-08-06+01:00 59

Xperia X10 restarts itself

I'm willing to do it again though, especially if there is a new version available. But I don't expect the current build number to change anything. Now I have:

S/N: CB511L43GY Firmware Version: 1.6 Baseband Version: 1.1.31 Kernel Version: 2.6.29-rel Semc-android@SEMC #2 Build Number: R2BA026

sameersa2008 6 posts since Sep 16, 2010 167. Re: Xperia X10 hangs in middle Sep 16, 2010 9:46 AM

hi can anyone has the same problem like mine , while using xperia x10 phone hangs in middle or sometimes if i call internet calls i cannot hear the voice , the person i have called.

darkmax1974 1,455 posts since Aug 5, 2010 168. Re: Xperia X10 hangs in middle Sep 16, 2010 3:54 PM

you and a whole bunch of users. So, yes. There are many out there with similar problems.

sub0 24 posts since Aug 26, 2010 169. Re: Xperia X10 restarts itself Sep 16, 2010 1:53 PM

ok so this restart business is getting more and more frequent now...I have even noticed the phone restarting while sitting idly on my desk which is even more of an concern...

apologies if this is old news but I have come across following link while trawling through SE's main support pages for the x10...

Generated by Jive SBS on 2011-08-06+01:00 60

Xperia X10 restarts itself

http://www.sonyericsson.com/cws/support/phones/detailed/powerts/xperiax10?cc=gb&lc=en

but most of the posts seems to suggest updating / repairing the OS doesn't really help? I'm just debating whether to give it a go myself or just go to the Vodafone guys and try to explain the situation to them in order to get the motherboard replaced which seems to have fixed the issue for some of you guys..I don't really want to send the phone away if I can help it not least becasue they usually just do a software update and send it back with the original problem still intact and then I have to go through the same loop again and again etc...but it has come to the point where the overheating / burning smell can be detected and I'm thinking the next step would be total shut down if it follows the stated pattern on here...

the phone is pretty much useless as any apps that I try to run results in a restart which also has a major impact on my battery uptime...so I think it is time I do something about it..before it was just an annoyance but now it is way more than that and I can't hold on til the promised 2.1 update (which might no even fix this problem if it is a hardware issue) which is supposedly coming end of Q3 / beginning of Q4...

any pointers would be much appreciated in terms of how to progress with this?!??!!!

sushidushi 1,180 posts since Jun 5, 2010 170. Re: Xperia X10 restarts itself Sep 16, 2010 2:59 PM

I haven't been able to read everything on this thead, but if you have loads of apps on your phone, might it be worth deleting a few and seeing if that makes any difference?

The upgrade to Android 2.1 is now very close, and I think I read that that will allow apps to be stored on the memory card. If that's right, it might be that the problem is resolved...

darkmax1974 1,455 posts since Aug 5, 2010 171. Re: Xperia X10 restarts itself Sep 16, 2010 3:57 PM

PS..... try not to bring their hopes up, else we will see a lot more complains later! lol

Generated by Jive SBS on 2011-08-06+01:00 61

Xperia X10 restarts itself

Bobski 31 posts since Sep 15, 2010 172. Re: Xperia X10 restarts itself Sep 16, 2010 5:11 PM

I've reinstalled my phone software three times. And as you know, applications are not left behind since the internal memory gets erased. The result is that I have a phone with the "so called" original installation: no additional software. The result: The Same Old Problem. How many apps I have does not appear to be the issue. Besides, I didn't have any 3D games or CPU intensive programs. Also, my phone never appeared to be getting too hot or stinky.

Since my last post, I've done some extensive testing and changing of batteries, SIM cards, and SD cards. Some of the results are surprising and encouraging. Others are more disappointing. Basically, after the last software restore (and hardware manipulations), the battery in the phone began charging - wonderful! Unfortunately, after a short time the battery stopped charging and now the phone no longer registers on the phone network - though it allows me to set the password on my SIM card.

So, I'm still doing some testing. But now my phone now no longer functions as a phone, the battery cannot be charged internally, and the phone will not turn off (unless I take the battery out). What a mess.

I think that physically manipulating the phone changes the function or lack of function. This suggests to me that something inside is loose or cracked or something else. I don't expect any 2.1 version to solve the problem. But that would be nice, so bring it on!

darkmax1974 1,455 posts since Aug 5, 2010 173. Re: Xperia X10 restarts itself Sep 17, 2010 12:40 AM

increasingly sounding like a physical flaw/fault.you should just ask the SE service Centre to replace the motherboard.

sub0 24 posts since Aug 26, 2010 174. Re: Xperia X10 restarts itself Sep 20, 2010 2:48 PM

Generated by Jive SBS on 2011-08-06+01:00 62

Xperia X10 restarts itself

well I did try removing various apps to see if I could isolate the issue but not much luck I'm afraid..besides I have had the phone for a good few months and no new app updates were installed recently that could have caused this issue...anyway I tried to repair the software using SEUS which only made things worse...it went on restarting every time I try to do something with it and the only option was to take the battery out and leave it aside for a good few minutes before booting up..

I have given up now and handed it in to be repaired so let's see what comes out of it...I told them the whole story about m/b issues etc which have been posted here, only hope the engineers take notice of it rather than only just reflashing the phone...have been told it is about roughly a fortnight waiting time before I can get the phone back so hopefully they would have fixed the issue first time...

darkmax1974 1,455 posts since Aug 5, 2010 175. Re: Xperia X10 restarts itself Sep 21, 2010 1:35 PM

hope they replacethe m/b.

darkmax1974 1,455 posts since Aug 5, 2010 176. Re: Xperia X10 restarts itself Sep 16, 2010 3:56 PM

I would ask you to bring it in and have them escalate the issue so the motherboard is replaced.

drXlabs 392 posts since Sep 16, 2010 177. Re: Xperia X10 restarts itself Sep 16, 2010 5:14 PM

IS NOT HW ISSUE, and minus a SE fault, is only a kind of misuse by customers that obviously are not trained with a sophisticated micro PC ! not a mere "stupid" cellphone only, by installing apps that we don't know the safe as it were created by who?? we overload strongly the microPC (not a mere cellphone ! remember well !) and let it on a desk dieing with infinite overloops working while we are taking coffee.... Actually the new born of this microPc lets companies to understand that his product is too sophisticated to get on every hands and customer and technician would be more precise to try avoiding misuse adopting/ creating a software that monitoring what good and what wrong with the use of the apps in this MICROVERYSOPHISTICATEDPC.

Generated by Jive SBS on 2011-08-06+01:00 63

Xperia X10 restarts itself

IF YOU DON'T BELIEVE READ THIS

http://forum.vodafone.co.uk/topic/72120-htc-desire-my-feedback-after-a-few-weeks-use/

https://supportforums.motorola.com/message/217953

http://forum.xda-developers.com/showthread.php? s=99f670b9f97b48771880979ea40c389f&t=676402

http://androidforums.com/desire-support-troubleshooting/79515-htc-desire-restars-alltime.html

.. .. ..

I test my x10 with 1 hour conversation through bluetooth handsfree and 2 hours play youtube videos and not even little warm, then charging from 10 to 100 and not even warm. I have no afterbuild apps installed. BTW, ZERO HANGUPS OR RESTARTS.

mchlndrwrchr 9 posts since Aug 24, 2010 178. Re: Xperia X10 restarts itself Sep 16, 2010 5:25 PM

While it is lovely that your hardware works perfectly, that is not the experience of all users. It is far more likely that there are hardware issues in a batch of phones affecting possibly hundreds of users than that the only right way to use a smartphone is by ignoring it's potential. Some people report problems after restoring to factory settings (deleting all apps and settings and starting "new"). This cannot be explained by additional software. I actually have had 2 of these phones now. The first had an issue with charging (after a few months

Generated by Jive SBS on 2011-08-06+01:00 64

Xperia X10 restarts itself

use, it wouldn't recognize that the USB cable was connected). I tried with different chargers and by connecting it to my computer, all without success. SE (through Rogers Canada) took the phone back and provided me with a refurbished replacement. This replacement starting having issues as soon as I updated the firmware to Build R2BA020. I, apparently, was lucky. I was having a frequent restart issue that didn't seem related to any specific app. The phone would restart usually while sitting idle. However, I also had 100% dropped calls after 10 seconds of talk time. At this point, I decided to restore to factory settings, hoping to go back to the old firmware build. This didn't occur, but miraculously there were no more restarts or dropped calls.

My experience is quite the opposite of yours. I have many third party apps installed, and my phone works fine. The batter lasts three or more days with the usage that it sees (occasional 3G/Wi-Fi, sometimes a phone call or GPS, often some gameplay). I'm currently at 1d 3.5h since the last charge to 100% and my battery remains at 78%.

drXlabs 392 posts since Sep 16, 2010 179. Re: Xperia X10 restarts itself Sep 16, 2010 6:18 PM

you've just confirmed my post.... read carefully and you will see that I said technician would add a control software to prevent misuse... you have a lot of apps and with the add of an update something goes wrong. Thats more clear to me now !! We have a uncontrolled device under specific context and professional would fix by software. I agree this will apply at 99% of users with that symptoms, 1% surely got an bad HW like every electronics pieces can be.

Bobski 31 posts since Sep 15, 2010 180. Re: Xperia X10 restarts itself Sep 16, 2010 6:46 PM

Dr. Fixed,

It appears that you are very likely having problems with the English language. The man whose comment you have responded to does not have problems with his phone. He has many add on applications, but his point is that he doesn't have any problems with his phone. He hasn't confirmed anything in your previous comments. He has refuted your previous comments.

Generated by Jive SBS on 2011-08-06+01:00 65

Xperia X10 restarts itself

You are not helping people with your statistics. Do you know how many X10s have been sold? Is it not possible that the people in this forum are in fact the 1% who have hardware failures? How are your comments helping them?

My observation is that everyone has reset their internal memory to what is was when it left the factory, except for the updates that SE itself has added to the software. It simply is not a matter of how many apps are installed for these people. When you do an update of your software via the SE site, it completely deletes anything that was on the internal memory. You end up with a fresh install, no additional applications. And yet, for most of the people commenting in this thread, the problem did not go away. I have even removed my SD card, with no solution to the problem.

I am sure your intentions are good. I personally don't have any hostility towards Sony Ericsson. I have been using a P910i since 2005. It has worked flawlessly for almost 6 years, and due to the problems with my X10i, I am back to using it again. It is just old technology and accesses the Internet like an old dog climbs a hill. I paid $600 for new phone that just sits on my desk with a shiny screen. It does access the Internet through my WIFI, but why would I look at the Internet on a 4 inch screen in my office when I have a 25 inch screen that will do that much better?

My original offer still stands.

darkmax1974 1,455 posts since Aug 5, 2010 181. Re: Xperia X10 restarts itself Sep 21, 2010 1:38 PM

Thanks Bob.

Bobski 31 posts since Sep 15, 2010 182. Re: Xperia X10 restarts itself Sep 16, 2010 6:14 PM

Dr. Fixed,

Generated by Jive SBS on 2011-08-06+01:00 66

Xperia X10 restarts itself

Thank you for your input. However, from my experience I don't see your comments as helpful in solving this problem for the following reasons:

1. I looked at one of your recommended sites: http://androidforums.com/desire-supporttroubleshooting/79515-htc-desire-restars-all-time.html The problem in that thread about the HTC Desire came down to precisely sending the phone to repair for some kind of hardware issue. It was not about having too many applications or simply bad ones. Yes bad apps can be a problem , but: 2. I have a fully restored, original install, with no additional applications (just like yours), and I have continuous problems. Including: the SIM card is no longer recognized, the battery will not charge internally and the phone will not turn off. 3. The phone was designed and intended to have personal applications installed after it was sold. If that can't be done, then SE needs to make that precisely known. Afterall, they are the ones who put the Android Market link on the phone with instructions on how to download and install applications. Shame on Google it they allow badly programed apps on their site. I doubt that you see that problem at the iphone market. 4. Of course, if your phone has no hardware problems you can call through it, play games or whatever until you are worn out. That is what is expected of a properly functioning phone. That won't happen if your phone has a hardware problem. So, I'll make you a deal. Send me your perfect X10 and I'll send you my non-functioning X10 and you can repair it and use it based on the suggestions in your comment. Let me know if you want my address in Europe.

Look forward to hearing from you.

drXlabs 392 posts since Sep 16, 2010 183. Re: Xperia X10 restarts itself Sep 16, 2010 8:38 PM

I understand your point of view, believe me I do, the case of Htc forum about HW suspect is the same as this forum, only suspect, btw after misuse is normal to get HW burned somewhere but from my point of view that cause is not the root of the problem, may be I'm wrong and my phone would get faulty soon but I'm not so sure... I hope companies understand that the fault is partly his fault and offer to you a solution, a free one.

Generated by Jive SBS on 2011-08-06+01:00 67

Xperia X10 restarts itself

darkmax1974 1,455 posts since Aug 5, 2010 184. Re: Xperia X10 restarts itself Sep 17, 2010 2:53 PM

So are you for the issue or against the issue?

drXlabs 392 posts since Sep 16, 2010 185. Re: Xperia X10 restarts itself Sep 17, 2010 5:26 AM

It is very easy, the issue exist but there is not the HW the root of the problem, HW failure seems to be only the last effect of multiple software issue and combinations of events that may be typical in a new concept of informatics, android microPC. I always agree with the exceptional event of a few cases of manufacture defect like all electronic products could be affected but I doubt that is the massive reason of the failure affecting people in this and many other forums of many other brands.

Because of this manufacture designer together with software designer got the responsability, NOT only a single manufacturer like SE or HTC. It is easy to me see the root of the problem probably due to my job related to high technology products. and it is very innocent to believe a old technological brand started many years ago assembling good quality products is today selling a totally faulty product where the battery has malfunction the buttons have malfunction leds has malfunction too, sounds is bad, .. , I really hardly doubt this while is easy for some people shooting sickly in many directions cause his product is useless and because of own responsibility the service policy has no coverage in that peculiar case.

If I live in a place where specific product is not avaiable, I take the risk to buy that in other place with plenity of knowledgement that risk will mean. Cellphone companies does not support any other product than yours and all people with a gramm of brain know that. Even take the product to service has a risk behind, so when i will buy a 500 dollars product and the money is importan to me I will considere warranty and third part warranties that will change your product at anytime for any stupid reason in two or three years, I used before when I broke my nokia screen, a new nokia same day ! Hope that man has learned about life from the last darkned answer and keep in mind the only one solution, pay for his own voluntary mistake.

darkmax1974 1,455 posts since Aug 5, 2010 186. Re: Xperia X10 restarts itself Sep 17, 2010 2:57 PM

Generated by Jive SBS on 2011-08-06+01:00 68

Xperia X10 restarts itself

hmm.... I am trying to understand what you are saying, and I think I've got the last part.

You do have to remember that NOT all SE service centres are... well, SE's. A lot of times these repair and service centres are run by outsources. This is generally a very practical practice, but almost always harm the brand with bad press and refusals to honor warranties by the manufacturers. I think that is what is happening to a lot of people here.

BobbyB78 14 posts since Aug 26, 2010 187. Re: Xperia X10 restarts itself Sep 17, 2010 4:30 PM

Darkmax

I think what he is trying to say in all his posts is

1. His phone(s) works fine 2. He can't believe that SE would manufacture a faulty product 3. All these problems are user errors.

darkmax1974 1,455 posts since Aug 5, 2010 188. Re: Xperia X10 restarts itself Sep 17, 2010 7:27 PM

Thank you very much for the clarifications.

I believe ALL manufacturers produce faulty devices. How bad the percentage is depends on device and the manufacturing plants.

Generated by Jive SBS on 2011-08-06+01:00 69

Xperia X10 restarts itself

I believe the current situation with SE could be the fact that their factory is in China and the quality control seems somewhat lax. I hope they resolve this issue.

Flinc 3 posts since Sep 20, 2010 189. Re: Xperia X10 restarts itself Oct 9, 2010 10:33 PM

Sorry, I have been reading your discussion regarding the x10 problems and wanted to put my two pennies worth in. I took posession of an x10 in May, on the T Mobile network in the UK. For the first couple of months I could fault it on only one point, in-call volume is poor unless you can line the little half moon speaker up to the entrance to your external ear canal and jam the phone down there! However, after 6 to 8 weeks the nigles started. My main problem was WiFi. Keeping it on became next to impossible, it automatically turns itself off and has to be manually turned back on. Contacted SE who said it was due to network signal dropping so to switch the phone to GSM only, did that and it got worse because we have such a p**s poor signal from T Mobile where I live and work I was permanently losing network coverage and thereby my wifi connection. However, I really like the phone and since we were promised an improved signal by October from T Mobile I decided to wait and see. More fool me, the very week the new masts are due to kick in - the power on/off cycle began. I have done a restore, (having backed up all my apps to my SD card usinecause even though it said it had backed up it hadn'tg software procured from the Market - lost all of that because nothing was backed up even though the programme said it was - que sera sera) and I have updated to the lates OS. No change. I am noticing that the problem is worse when connected via the USB lead to my laptop but not when connected to the charger. Today my phone has restarted 64 times in the space of 5 hours, averaging 9 restarts in a row before it stays on for 10 minutes then goes off again. Funnily enough, the same thing happens in the car. I moved my phone holder from the middle of the dashboard to the corner of the windscreen beside the steering wheel and it began restarting over and over again. My first thought was interference fom the immobiliser unit on the steering column, because my G1 phone does the same there. To my mind there are too many people from all over the world to be suffering exactly the same problem for this not to be a priority for SE to deal with. Okay, maybe the people writing in this forum do only represent 1% or less of sales, but, having worked in retail myself I know that a happy customer will tell 10 people, an unhappy one will tell 100. The sooner SE accept that replacement of the units is the best way to go the better.

drXlabs 392 posts since Sep 16, 2010 190. Re: Xperia X10 restarts itself Oct 9, 2010 10:51 PM

Since your device has a malfunction, then you must see for a repair/replacement at service center near you, if so you are under warranty period, aren't you? good luck.

Generated by Jive SBS on 2011-08-06+01:00 70

Xperia X10 restarts itself

armarra 162 posts since Aug 30, 2010 191. Re: Xperia X10 restarts itself Oct 14, 2010 12:49 AM

Finc,

I agree that the Restart problem and the incall volume are both prevalent.

The Restart problem seems to have been fixed in one case by the user 'whyisitnotworking' by a replacement of the motherboard.

The incall volume however is more broadly across the phone users. I dont have the restart problem at all either before or after rooting my phone and I've had it since May/June.

the wifi switching off is more likely to be a software issue...though.

a you tube video that shows you how to update and root your phone said that the previous upgrades of software and rooting were subject to problems with wifi not working properly.

I would take a guess that the wifi problem is more to do with the software on the phone than the phone itself.

also the call volume may well be fixed with the move to android 2.1 software.

Generated by Jive SBS on 2011-08-06+01:00 71

Xperia X10 restarts itself

the api 's which allow the software to interact with the hardware are updated in this version which affords more contro of the hardware than the old 1.6 upon which the phone currently runs...even mine..

so until we get an update to android 2.1 , we wount really know if these problems are phone or sofware related, but the possibility still remains.

Certainly it is looking like the Restart problem - which is accompanied by overheating to 45 deg in one instance I heard recently, is a motherboard issue and therefore the phone, but other problems may not be the phone, but the software that runs on the phone and its interaction with the phone's hardware.

the X10 is a high spec phone, which I believe is being let down by poor or old softrware...just my 2 bob's worth.

frankers82 10 posts since Sep 6, 2010 192. Re: Xperia X10 restarts itself Sep 17, 2010 9:09 AM

My take on this situation is similar to most but with different effects. My phone seems to restart after I have downloaded and go to open the new app.It also only seems to do this when the battery is low, and never restarts when my battery has a good charge left. Personally I tend to think it is software related rather than hardware as it would restart all the time regardless of battery level or what I have just downloaded. It is an infrequent process that is very annoying, but has not seemed to hamper my phone like a hardware issue would. SE roll out the bloody 2.1 update NOW !!!!

darkmax1974 1,455 posts since Aug 5, 2010 193. Re: Xperia X10 restarts itself Sep 17, 2010 2:58 PM

I think you have what we call a "out of memory" issue. Perhaps you have too many loaded apps running in the background.

Generated by Jive SBS on 2011-08-06+01:00 72

Xperia X10 restarts itself

veselin_hadjiev 3 posts since Sep 17, 2010 194. Re: Xperia X10 restarts itself Sep 17, 2010 12:38 PM

I also have the same problem. My phone was 1 month in service center, during this time they called me twice that the phone is repaired, but when I went to them, the problem was not solved. Yesterday I received brand new phone, I updated it to R2BA026 and same problem . I don't know what can I do - maybe just wait several weeks for 2.1 update and then if the problem is there, I will have to change the phone with some HTC, Motorola or Samsung ...

P.S. Does someone find solution or some way to restore some previous firmware without avoiding guaranty?

darkmax1974 1,455 posts since Aug 5, 2010 195. Re: Xperia X10 restarts itself Sep 17, 2010 3:01 PM

Sigh... what (bad) luck! Sorry to hear this. I suggest you wait till next 2 weeks to see the result of the 2.1 upgrade. If it still troubles with the restart issue, change it to some other phones. Make sure you inform the people you buy it from though, 'less they, too, refuse to do so.

veselin_hadjiev 3 posts since Sep 17, 2010 196. Re: Xperia X10 restarts itself Sep 17, 2010 4:29 PM

That's what I will do, but this waiting is such pain ...

darkmax1974 1,455 posts since Aug 5, 2010 197. Re: Xperia X10 restarts itself Sep 17, 2010 7:36 PM

no pain no gain.

drXlabs 392 posts since Sep 16, 2010 198. Re: Xperia X10 restarts itself Sep 17, 2010 6:30 PM

veselin_hadjiev wrote:

Generated by Jive SBS on 2011-08-06+01:00 73

Xperia X10 restarts itself

I also have the same problem. My phone was 1 month in service center, during this time they called me twice that the phone is repaired, but when I went to them, the problem was not solved. Yesterday I received brand new phone, I updated it to R2BA026 and same problem . I don't know what can I do - maybe just wait several weeks for 2.1 update and then if the problem is there, I will have to change the phone with some HTC, Motorola or Samsung ...

P.S. Does someone find solution or some way to restore some previous firmware without avoiding guaranty?

Why have you update your brand new product if you know partially since first post here that is not a good thing to do, has your brand new phone a malfunction?? Since my phone has built in july 2010 I have not update yet because I do not need the promises of such minor update and like a hard pc worker I see the update practice like a step to do only if it is highly recommended or if I'm experimenting some malfunction otherwise I have nothing to do.

many people here have understand nothing what I'm telling to the forum, do you know why Android apps are designed mostly for 2.x version and only a few are still for previous??? Everybody knows the 1.6 version bugs many of these power related and I'll not buy a device without the previous knowledgement of a new version software were soon avaiable like old android user said to me, no matter of what brand you'll buy, take care it is not a old android version because of his bugs.

Many people here must change his device with a SYMBIAN one because of his lack of patience and knowledgenent.

mchlndrwrchr 9 posts since Aug 24, 2010 199. Re: Xperia X10 restarts itself Sep 17, 2010 7:02 PM

Dr.Fixed...

Generated by Jive SBS on 2011-08-06+01:00 74

Xperia X10 restarts itself

Your statements are generally not helpful. The people on this forum are currently experiencing problems with their phones. Some have a software problem (as I did), some seem to have a more persistent hardware problem which is corrected with a replacement motherboard, still others seem to be having problems with the battery overheating and possibly causing restarts or burning out other components. These people already have the problem and are trying to fix it. Telling them that they can avoid the problem altogether by deciding to use the device in it's virgin form doesn't change the fact that these people have already added apps and already updated the firmware.

More importantly, telling people to ignore updates put out by the manufacturer is illogical. The manufacturer creates and tests (in theory) these updates to make sure they are stable. The manufacturer is creating these updates to make the phone operate better - in the case of the initial post (R2BA020) was designed to improve battery life and to increase the ease at which one could backup most of the data on the phone memory to the SD card. My experience was that the update caused the phone to restart (similar to the initial post). However, I only followed the first 95% of the instructions for updating...the final step was a "strong suggestion" that the phone be restored to factory settings after the update. I found that, after following that step, the phone was once again stable.

I can agree, however, with your statements regarding third party apps. These are designed and tested specifically for Android. However, they are not necessarily optimized for the X10. I don't know what is required from a developer before his/her apps end up on the Android Market, but I would assume that the app needs to be shown to not be malicious. This doesn't mean that the app is necessarily "safe" to run on the X10, but any reasonable person would expect that a top-of-the-line smartphone can run some pretty intense applications. Only the most paranoid people would avoid trying any apps and avoid updating the firmware unless there were real problems or the update was "highly recommended".

Perhaps your messages should be on a different thread, possibly one advocating the use of phones without apps/updates? This thread is for people who experience a restart, not for those who are too paranoid to actually use the phone.

sub0 24 posts since Aug 26, 2010 200. Re: Xperia X10 restarts itself Sep 20, 2010 3:00 PM

Generated by Jive SBS on 2011-08-06+01:00 75

Xperia X10 restarts itself

@ mchlndrwrchr:

just out of curiosity where was it mentioned that you should reset to factory defaults right after updating the firmware? I may have missed something but my restart issues only appeared after a couple of months since the update so not sure whether not restting to defaults have anything to do with it or not..and I'm pretty sure there were no instructions to resetting after the updates during the update process...or is this a best practice type thing which I'm ignorant of?

mchlndrwrchr 9 posts since Aug 24, 2010 201. Re: Xperia X10 restarts itself Sep 21, 2010 11:48 AM

@sub0

I don't recall if that was a "suggested" required step from the SEUS software (some vague statement like "you should back everything up as you may need to reset to factory settings after the update") or if it was something that I read somewhere on the SE website in the Support section. I'm about to head to work so I can't spend much time looking on the Support section of the website. Those are the only 2 places I would have noticed the statement and considered it important enough to remember.

sub0 24 posts since Aug 26, 2010 202. Re: Xperia X10 restarts itself Sep 21, 2010 1:11 PM

@mchlndrwrchr:

ah thanx for the clarification..haven't been able to find what you were referring to although I only had a quick look around since I'm at work as well now..but then again it wouldn't have done me any good since as I mentioned earlier my phone's been sent back to the repair centre...fingers crossed they are aware of this issue and will know what to do to overcome it..otherwise tis gonna be a pain to go back and forth with them on top of the fact that I will be x10-less for weeks on end!!!!

darkmax1974 1,455 posts since

Generated by Jive SBS on 2011-08-06+01:00 76

Xperia X10 restarts itself

Aug 5, 2010 203. Re: Xperia X10 restarts itself Sep 17, 2010 7:45 PM

I think you have sate your opinion, but how others take it is entirely another matter. Your opinion may not be the medicine for eveyone, in fact I could not swallow most of it.

You may have a "perfect" devie, but otes do not. Asking a bunch of early adopters to not updae their phone when they specially bought it for the explicit purpose of Os updates and innovations, is just plain ignorant.

I admit that I have had some altercations wit ordinary users on this sites because thy have lttle to no idea how or what have they gotten themselves into. and all they do is add a ton of complains to the threads. That is just plin annoying.

However, the X10 wasn't made jut for you or I, it is made to be sold to the general public. And general public includes any and every one out there. So please, we all have our ideas of what our devices are for, there is no hard and fast rules to this.

drXlabs 392 posts since Sep 16, 2010 204. Re: Xperia X10 restarts itself Sep 18, 2010 12:25 AM

Gratefully you've got about 30% of my list clear, I've never said you must never update your software, just let SE at first time with android trouble, have some time to fix those uptades and if you know that in about a week you got 2.1 WHY TAKE A IRRELEVANT MINOR UPDATE IF YOU KNOW WELL THESE ARE HARMFULL IN SOME GRADE.... please don't put in my mouth words that does not exist in my posts, a forum exist to share different ideas, if you and your followers are thinking I'M not right and I should post in other thread/forum you waste your cheap time as you are good posting so boring notes with zero relevance just to post it because you are boried and wants keep everybody boried too. About apps, let 2.1 happen then think about these, that's all. YOU GOT IT NOW OR NEED TO SHOW YOU A DRAWING ??? My "perfect device" still kicking a$$es !!!

darkmax1974 1,455 posts since Aug 5, 2010 205. Re: Xperia X10 restarts itself Sep 18, 2010 5:28 AM

Generated by Jive SBS on 2011-08-06+01:00 77

Xperia X10 restarts itself

I apologise if you find my post offensive. I really mean you no harm, just a friendly reminder.

You are clearer this time round, so yes, I agree. We should let SE do their stuffs and iron ou those kinks before sending out the armor. However, delays are also detrimental to customer service and satisfactions. This is something I found many companies ignore, or take for granted.

And yes, your perfect device kicka$$. As is mine, no?

drXlabs 392 posts since Sep 16, 2010 206. Re: Xperia X10 restarts itself Sep 18, 2010 3:27 PM

I got it too, everything looks clearest as well.. just stay in touch!

darkmax1974 1,455 posts since Aug 5, 2010 207. Re: Xperia X10 restarts itself Sep 18, 2010 5:12 PM

good then we have an understanding.

veselin_hadjiev 3 posts since Sep 17, 2010 208. Re: Xperia X10 restarts itself Sep 17, 2010 10:10 PM

Actualy my new phone came with 16 firmware, with which my batery life was up to 8 hours. My previous phone was lately with 23 and while it was in service center, my mobile operator released 26, how could I know ...

drXlabs 392 posts since Sep 16, 2010 209. Re: Xperia X10 restarts itself Sep 18, 2010 12:33 AM

..be patient until next firmware release (android 21) show out his power... firmware is related to android version if I'm not wrong, then would be baseband, kernel and build version... It is so useless to know battery last time without know habits and what are you doing with your device, mine with a few gsm calls, moderate (5 hours a day) wifi use and gps (1 hours) with 20 minutes a day to listen music plus 5 or 6 photos, it last about two days until gets 30% battery charge with 3% loss during every night long in sleep mode then plug it in usb

Generated by Jive SBS on 2011-08-06+01:00 78

Xperia X10 restarts itself

port to charge... btw, I don't like AC plugs since microUSBs comes out. It seems AC plugs add stress and temperature to battery but I'm not so sure since I've not recognized such symptom. Actually I've used to turn off services when not in use, MANUALLY, as an old android user recommend to me, avoid apps like "apps killer" or related specially under our firmware. I would recommend you to post your power related questions to other thread than this one related to malfunctions mostly produced by software issue and misuse. Thanks

[email protected] 59 posts since Aug 17, 2010 210. Re: Xperia X10 restarts itself Sep 20, 2010 3:47 PM

I have a x10 mini and have the same problem, but not tooooo much. My phone restarts mainly when i get a call. It happens about once in 2 days or once daily. Do i need to take it to the service center?

KrazyD 1,616 posts since Jun 6, 2010 211. Re: Xperia X10 restarts itself Sep 20, 2010 3:55 PM

Have you tried updating the phone using Sony Ericsson Update Service.

rajkiren 4 posts since Dec 5, 2010 212. Re: Xperia X10 restarts itself Dec 5, 2010 8:47 AM

i have a similar problem

i upgraded the android. formatted the sd card. changed the sd card. stopped playing games. stopped browsing. stopped anything other than dialing numbers.

Generated by Jive SBS on 2011-08-06+01:00 79

Xperia X10 restarts itself

next thing i need to stop charging...... the problem is more frequent during charging. after that i need to stop talking.

why would i buy a sony android phone if i was just to carry it as a show piece .... i would rather prefer a post card.

armarra 162 posts since Aug 30, 2010 213. Re: Xperia X10 restarts itself Dec 5, 2010 11:07 PM

Rajkiren,

I know that mine restarts if the phone cpu gets hot.

install setcpu and see what the temperature of the cpu is.

Is there a correlation between the chip running hot and the restarting. if so use setcpu or a similar app to slow down the processor when it does get hot ...so that it does not restart.

otherwise its a faulty motherboard and you need to send it back to Sony.

Whomper 5 posts since Aug 31, 2010 214. Re: Xperia X10 restarts itself Sep 20, 2010 6:14 PM

i tried using Sony Ericsson PC Companion 2.0 but still doesnt fix the problem. did a factory reset still didnt work. its so frustrating when the phone crashes multiple time. only way to

Generated by Jive SBS on 2011-08-06+01:00 80

Xperia X10 restarts itself

revive it is to take the battery out for 5-10mins then re-insert it. im at the point where i so badly want to switch to a different phone company... got my eyes on the Nokia n8. not an Android phone though. my movie provider is useless. only option i have is to send away for repairs. anyone know if Android 2.1+ higher will fix the problem? only thing i dont like about sending it off is the waiting period. anyone found a solution yet?

darkmax1974 1,455 posts since Aug 5, 2010 215. Re: Xperia X10 restarts itself Sep 20, 2010 8:27 PM

There has been a lot complaints regarding this issue but no solution. It could be hardware, it could be third party apps, or even the battery itself.

2.1 should be out in a few days time, update it and see if it still does this.

Whomper 5 posts since Aug 31, 2010 216. Re: Xperia X10 restarts itself Sep 21, 2010 5:28 AM

im guessing its the firmware update. every since i did 2 software updates... my phone started experiencing these crashes and doesnt just crash once. the most i counted crash after crash was 27x times. SE support advised me to use Sony Ericsson PC Companion 2.0 that still didnt resolve my issue. i really dont want to take it to the repair centre as i be x10-less for least 2 weeks. being this the 1st Android phone by SE, i do like the phone a lot better than iPhone.... but this problem we are all having STINKS!! i dont reckon its 3rd party apps as i dont have any installed. im quite a simple person. doubt its the battery. when i 1st got my phone back in May. i used my phone for hrs and the battery didnt shut down. wish could revert back to the original firmware when i 1st got my phone. what build version are you currently using? do you know how i can revert back to the last firmware version? o.O Android 2.1 coming out few days?! cant wait to test out.

whyisitnotworking 8 posts since Sep 8, 2010 217. Re: Xperia X10 restarts itself Sep 22, 2010 7:10 AM

With respect to some of you who are posting as outsiders but are actually Sony Ericsson staff.

Generated by Jive SBS on 2011-08-06+01:00 81

Xperia X10 restarts itself

Yes it sounds like Darkmax or Doctor Fixed could actually be Sony Ericsson staff or Sony Ericsson factory staff.

My phone is currently with the service centre now, after having to threaten legal action to get the service centre to change the motherboard.

Most of us are simple users just trying to use the in its actual state and even with a totally virgin and clean operating system.

It is obvious that either a certain batch of phones had faulty capacitors/Power circuits or either the entire line was built with very low quality components that the Chinese factory that was outsourced by Sony Ericsson obviously had to cut corners with building the phone.

This kind of practice is unfortunately very common with nearly all gadgets that you will find as no brands, except HTC, Asus and MSI, actually manufacture their own computers. I am familiar with ODM and OEM relationships. Either Sony Ericsson did not pay enough to the factory to produce the phone with sufficiently correct quality parts OR the factory simply put in very low quality or garbage parts in the phone. The result is obvious for customers that use the phone after a while. This is especially true for people who bought the phone when it first came out.

So either you need to to put in some high quality parts in the phones or the customers wil start to mount legal action. Theres no way around it because the other brands are also having this problem but they will at least do something about it and ACKNOWLEDGE the problem. NOT ACKNOWLEDGING the problem will make it worse and will only infuriate customers to take legal action.

darkmax1974 1,455 posts since Aug 5, 2010 218. Re: Xperia X10 restarts itself Sep 22, 2010 9:50 AM

i wish I am a SE staff. You guys would not have had so much trouble if I had a say.

Generated by Jive SBS on 2011-08-06+01:00 82

Xperia X10 restarts itself

Anyway, HTC, ASUS and MSI don't have their own factories. They do outsourcing as well. This much I can confidently say.

darkmax1974 1,455 posts since Aug 5, 2010 219. Re: Xperia X10 restarts itself Sep 22, 2010 9:45 AM

in that case it is likely the m/b must have experience a fault or something. ask the SE service centre to just change the m/b, and quit wasting your warranty period.

Janjala 104 posts since Sep 22, 2010 220. Re: Xperia X10 restarts itself Sep 22, 2010 9:23 PM

Hallo guys, first excuse me for my bad English, i'm from georgia. I have the same problem with my new Xperia x10 which i have just bought. for the time i find out about the problem my warranty was expired already so i am in deep **** i spent my money to find out what is the problem and why SE can't tell us what is the problem, first of all this is not only Xperia s problem same is happening with HTC HD with 1 ghz proc(but not in such numbers only very few), its happening because this proccesors are not stable, and if even one little part of motherboard is not working very good ( i am not speaking not working at all or bad, just not very good) it couses to much heat of this unstable proccesor, thats what is the problem and there is no help for us if you have such problem think that you have only screen and not i'm 18 yars old and i pay for this it was my first SE mobile and last i

mb in your hand, we can throw our mothers away now mobile 3 month of my payment(not parts of it, whole) think.

Janjala 104 posts since Sep 22, 2010 221. Re: Xperia X10 restarts itself Sep 22, 2010 9:26 PM

and one more, local centre of SE in my country even did not take it even for finding problem they just say that they can't do anything.

darkmax1974 1,455 posts since Aug 5, 2010 222. Re: Xperia X10 restarts itself Sep 23, 2010 12:44 AM

Just tell the service centre it is within your warranty and they should at least changeu a new motherboard

Generated by Jive SBS on 2011-08-06+01:00 83

Xperia X10 restarts itself

BobbyB78 14 posts since Aug 26, 2010 223. Re: Xperia X10 restarts itself Sep 22, 2010 9:29 PM

An update to my situation. After having re-start problems last week they stopped after swapping out SIM cards, then swapping them back again. Today though the re-start problems started up again. The phone would then go into a re-start cycle which would only stop if I took the battery out. The phone would re-start after using the browser or making a call - nothing out of the ordinary I'm sure you'd all agree. After one re-start cyclen it stopped recognising the SIM card - called my phone company and they have agreed to replace the phone. Also need to mention that I have no 3rd party apps on this phone.

I asked the phone company if they had heard about the 2.1 upgrade and they said they hadn't heard anything - Orange in the UK. The did mention the Andriod upgrade for the HTC Desire was 2 months late

Janjala 104 posts since Sep 22, 2010 224. Re: Xperia X10 restarts itself Sep 22, 2010 9:36 PM

it seems that anything which is using phones functionality couses its restart, and do you know that i heared in Uk vodafone has refused to use Xperia X10 long time before.

ak3dgfx 484 posts since Sep 12, 2010 225. Re: Xperia X10 restarts itself Sep 23, 2010 12:11 AM

utter rubbish

http://shop.vodafone.co.uk/shop/mobile-phone/sony-ericsson-x10?WT.srch=1&cid=ppc-goocbu-c70-18464-ex

darkmax1974 1,455 posts since Aug 5, 2010 226. Re: Xperia X10 restarts itself Sep 23, 2010 1:49 AM

I think he meant WAY before.

Generated by Jive SBS on 2011-08-06+01:00 84

Xperia X10 restarts itself

Janjala 104 posts since Sep 22, 2010 227. Re: Xperia X10 restarts itself Sep 22, 2010 9:37 PM

and one more if you try to use mobile in cold place it would work very good.

darkmax1974 1,455 posts since Aug 5, 2010 228. Re: Xperia X10 restarts itself Sep 23, 2010 1:44 AM

that is true for most computers.

drXlabs 392 posts since Sep 16, 2010 229. Re: Xperia X10 restarts itself Sep 22, 2010 11:46 PM

Actually I've heard about x10mini massive recall from a service company sell points (mexican one) due to the defective sim card that cause malfunction like restarts... and some people around sayng restarts stops at sim change... They've announced products will be returned in a week to be on market again. btw I'm not in SE businnes but in a massive weapon destruction factory using Xperia chips to remotely detonate thems.

Janjala 104 posts since Sep 22, 2010 230. Re: Xperia X10 restarts itself Sep 22, 2010 11:51 PM

my friend bought X10 mini same problem with it, we tried to change sim, change SD, even try using it without them but mobile does not give a **** just sayis you'r freaks because you buy me and the SE is answering same, we don't give a **** to you you give us money so we dont care any more. thats the main point of SE

darkmax1974 1,455 posts since Aug 5, 2010 231. Re: Xperia X10 restarts itself Sep 23, 2010 1:48 AM

impressive! so when are we getting the remote controlled phone + BMW James Bond (Pierce Brosnan) was using?

drXlabs 392 posts since

Generated by Jive SBS on 2011-08-06+01:00 85

Xperia X10 restarts itself

Sep 16, 2010 232. Re: Xperia X10 restarts itself Sep 23, 2010 5:05 AM

right now! this kind of phone could beat that and more... with right elecronics in a car (an aston martin will be fine!) you are full capable of gps auto guidance.. somewhere people are testing future highway and we would drive on high assisted level with all commands operating by themselves to avoid errors in direction velocity and proximity... what about a restart issue while "driving" watching movie xperia product" !! . Or a message like "please update your

darkmax1974 1,455 posts since Aug 5, 2010 233. Re: Xperia X10 restarts itself Sep 23, 2010 6:03 AM

I'm a purist when it comes to driving. I like to drive without any computerised assistance.

And yes, one of the reason why is simply because what will happen if the computer fails?.....

cadisetramadiraizel 8 posts since Sep 23, 2010 234. Re: Xperia X10 restarts itself Sep 23, 2010 12:24 PM

Hey.... I signed up just to add my voice to this and make Dr.fix shut up with his 1% thing. First of all im from sweden and i bought the phone after i worked and got about 600 dollars and then bought this piece of.... yeah I got the phone 23 aug and it restarted after i got internet with 3g thing. Well... i thought its just some bug or yeah but it began to be annoying. Dr fix do you think i did something wrong with it? i got the first restart about 2 hours after unboxing. and i started to see every comment in this thread i bought the xperia x10 without any warranty because i TRUSTED SE im really disapponted at SE

Generated by Jive SBS on 2011-08-06+01:00 86

Xperia X10 restarts itself

and after 1 week my phone become stone i cant do anything dont start and anything. i sent it to someone he installed a new software and everything back to normal when i bought game called ASPHALT 5 from gameloft the problem started to appear again. and after 2 days i sent it to the same person he said its a HW issue and he said i cant help u but to send it to SE and im waiting right now

darkmax1974 1,455 posts since Aug 5, 2010 235. Re: Xperia X10 restarts itself Sep 23, 2010 3:54 PM

thyis issue is indeed a low percentage. your perception is distorted here because many come in here just to complain. there are a lot more people out there doing fine with their units.

however, we can only guess how many.

mchlndrwrchr 9 posts since Aug 24, 2010 236. Re: Xperia X10 restarts itself Sep 23, 2010 5:17 PM

Agreed. 100% of people on this thread have a problem with the phone restarting, but that could represent only 50% of the people ACTUALLY experiencing the problem. That could, in turn, only represent 1% of all X10 owners (the unknown is if 1% is accurate, or if 10% or 90% is a better estimate).

darkmax1974 1,455 posts since Aug 5, 2010 237. Re: Xperia X10 restarts itself Sep 23, 2010 5:45 PM

this is what we call a skewed or bias sample.

darkmax1974 1,455 posts since Aug 5, 2010 238. Re: Xperia X10 restarts itself Sep 23, 2010 12:46 AM

have SE service centre chnage your m/b

Generated by Jive SBS on 2011-08-06+01:00 87

Xperia X10 restarts itself

BobbyB78 14 posts since Aug 26, 2010 239. Re: Xperia X10 restarts itself Sep 23, 2010 11:33 AM

No it's through my telco - Orange here in the UK. Being changed tomorrow. Odd haven't been without a phone for years!

I asked them how many X10's they've had to swap out and he said he only knew of 1. Most of the call they get about the X10 are to do with Bluetooth connectivity

darkmax1974 1,455 posts since Aug 5, 2010 240. Re: Xperia X10 restarts itself Sep 23, 2010 3:50 PM

yeah, i know how you feel.

ak3dgfx 484 posts since Sep 12, 2010 241. Re: Xperia X10 restarts itself Sep 23, 2010 12:17 AM

I'll ask again.......how many people on this thread talking about random restarts are using a task killer app?

Janjala 104 posts since Sep 22, 2010 242. Re: Xperia X10 restarts itself Sep 23, 2010 12:31 AM

i was using, now i am not using but no difference, and restarts are not random, if i use mobile(for example call for 3 minuetes) it will turn of and i cant turn it on while i take off battery wait for 5 minutes and then turn it on.

darkmax1974 1,455 posts since Aug 5, 2010 243. Re: Xperia X10 restarts itself Sep 23, 2010 1:43 AM

I think he asked if you are using a task killer app....

btw, you seem to have a problem with your RAM, or CPU threading ability.

Generated by Jive SBS on 2011-08-06+01:00 88

Xperia X10 restarts itself

BobbyB78 14 posts since Aug 26, 2010 244. Re: Xperia X10 restarts itself Sep 23, 2010 12:33 PM

Nope. Restarts after

- making a phone call - using the browser - using Maps app

Not anything out of the ordinary

darkmax1974 1,455 posts since Aug 5, 2010 245. Re: Xperia X10 restarts itself Sep 23, 2010 3:55 PM

very likely you'll need a m/b replacement.

cadisetramadiraizel 8 posts since Sep 23, 2010 246. ****** off Sep 23, 2010 12:38 PM

hi im from sweden and i got x10i and after 2 hours after unboxing i got the first restart all i did is just going to the internet. yeah i thought its some kind of bug and then the problem started to appear little and little and got more annoying every time it restarts. i got the phone 23 aug. yeah im ****** now. and i beliv dr fix is someone sony ericsson sent im disapponted that i bought this ****. i registered just to add my voice to this

Generated by Jive SBS on 2011-08-06+01:00 89

Xperia X10 restarts itself

i bought the phone monday 23 aug and after one week and 1 day Tuesday my phone was compelitly ****** up. and after 1 week i got it form repair and its worked and i bought the game asphalt 5 from gameloft and yeah the problem satrted to appear again. every time i go to utube i get the problem. tried factory uninstall things but nothing like that works

cadisetramadiraizel 8 posts since Sep 23, 2010 247. Re: ****** off Sep 23, 2010 12:40 PM

1 month with 3 times repairing

drXlabs 392 posts since Sep 16, 2010 248. Re: ****** off Sep 23, 2010 3:07 PM

you are so funny and so innocent... like any electronics could be bad right out of the box so you are in plenity of rights to ask for a new one or change it if the issue persist, why you doesn't??? Did you try changing the simcard? Even the best MB on market could have a suddenly malfunction right out of the box, I'm alwais pointing this. BTW, thanks for learnig from another DrFixed classwork!

cadisetramadiraizel 8 posts since Sep 23, 2010 249. Re: ****** off Sep 25, 2010 10:06 PM

Well... I dont have any warranty and ur being ridicilous so all of us have a ****** up m/b woooooow why dont u say its SE FAULT? NOW I DO UNDERSTAND WHY THE IPHONE WORTH THE MONEY. THIS IS MY FIRST TRY WITH SONY ERICSSON I LL SELL THIS **** AND BUY ANOTHER AFTER I GET IT

darkmax1974 1,455 posts since Aug 5, 2010 250. Re: ****** off Sep 26, 2010 6:08 AM

Generated by Jive SBS on 2011-08-06+01:00 90

Xperia X10 restarts itself

When you buy an iPhone, you are actually paying for more than 2 devices. That's why when you have a problem, they have you send it back and replace a new device for you. Most fanbois think this is a good customer service, but they could not see the hidden implications.

darkmax1974 1,455 posts since Aug 5, 2010 251. Re: ****** off Sep 23, 2010 3:57 PM

ask them to stop with the repairs and escalate the issue. That way they will change your m/b

cadisetramadiraizel 8 posts since Sep 23, 2010 252. Re: ****** off Sep 25, 2010 10:07 PM

**** Yeah i will

darkmax1974 1,455 posts since Aug 5, 2010 253. Re: ****** off Sep 26, 2010 6:10 AM

Please stop with the vulgarities. It does not show us the cultured side of you.

And anyway, I do look forward to hearing your success.

X10USER 1 posts since Sep 24, 2010 254. Re: ****** off Sep 24, 2010 10:24 AM

i'm in the same boat as you.

every phone of mine has been sony ericssons since 2002 and i havent had troubles like i have now.

i bought my xperia x10 as new but without warranty.

installed all my apps, phone randomly restarts and goes into constant reboot cycle.

Generated by Jive SBS on 2011-08-06+01:00 91

Xperia X10 restarts itself

format phone, reset all data to factory settings, phone still randomly restarts.

emailed the SE service centre for help asking about warranty and they send back random unrelated answers.

i'm like one of all of you (well most). i have a very expensive paper weight. i cant even use it as an alarm clock as it is too unreliable.

very disappointed, sony ericsson.

i have since moved onto HTC. goodbye, sony ericsson. forever.

cactaceous 53 posts since Aug 16, 2010 255. Re: Xperia X10 restarts itself Sep 23, 2010 2:48 PM

for those of you who thought that their expensive paper weight can be transformed into a functioning phone by the android 2.1 update let me just tell you that SE has just pushed the update further into late OCTOBER.. so good luck with that it seems the only way to get SE to respond is if we go on a hunger strike in this forum

darkmax1974 1,455 posts since Aug 5, 2010 256. Re: Xperia X10 restarts itself Sep 23, 2010 3:58 PM

might I ask where did they announced that?

cactaceous 53 posts since Aug 16, 2010 257. Re: Xperia X10 restarts itself Sep 26, 2010 12:11 PM

the announcement came through engadget.com as mentioned in the official SE blog

Generated by Jive SBS on 2011-08-06+01:00 92

Xperia X10 restarts itself

darkmax1974 1,455 posts since Aug 5, 2010 258. Re: Xperia X10 restarts itself Sep 26, 2010 4:26 PM

Thank you. I've got that already.

BobbyB78 14 posts since Aug 26, 2010 259. Re: Xperia X10 restarts itself Sep 24, 2010 10:54 AM

Ok, so my phone has been replaced so I'll let you know how I get on. Still can't hear anyone when they call but hey, it's only a phone after all but it does have the 2.1 update!!!!!!!

(This is a joke)

darkmax1974 1,455 posts since Aug 5, 2010 260. Re: Xperia X10 restarts itself Sep 24, 2010 11:03 AM

In light of recent announcement by SE, that joke will leave a bad taste with some people.

andyorebro 2 posts since Sep 24, 2010 261. Re: Xperia X10 restarts itself Sep 24, 2010 11:10 AM

Hi! I have also the same problem with the phone restarting most commonly it seems when I am using internet. I tried updating the software myself first, but this did not improve the restart problem, so I went back to the shop and they send it to service. The service took three weeks and the only thing they did was upgrading the software. However I got the phone back yesterday and it worked until I did all the correct settings for using internet, then it went nuts and restarted and asked for some sim network code or otherwise I got into the phone

Generated by Jive SBS on 2011-08-06+01:00 93

Xperia X10 restarts itself

and it just restarted. Finally a yellow triangle with an exclamation mark appeared and now the phone is completely dead. Now I have to go back to the shop and they probably send it back for another service. I wonder what time the service would take if they do some actual work instead of just upgrading the software, which I can do in ten minutes at home (not three weeks!!!!). I guess the main issue is that the guys doing the service don't know what the problem is and just do what they can. I guess SE don't want to admit there is a serious problem with the phone since this would be negative marketing. However SE it could be and idea that satisfied customers tend to stick to same brand and unsatisfied customer don't.

sebastianBach 4 posts since Sep 24, 2010 262. Re: Xperia X10 restarts itself Sep 24, 2010 11:11 AM

I'd be interested to know just how many people complaining about issues on their x10's have rooted their phone and carelessly removed dependent apps. Poorly designed 3'rd party apps such task managers/killers wreak havoc on the Android operating system to the point where basic functions don't operate properly. This is the reason Google doesn't endorse them. I'm not saying some users aren't experiencing genuine malfunction, but I think proper housekeeping is also very important.

On a different note, it's good to be part of a forum where people act like adults.

darkmax1974 1,455 posts since Aug 5, 2010 263. Re: Xperia X10 restarts itself Sep 24, 2010 11:18 AM

In that case you have come to the wrong forum....

Bobski 31 posts since Sep 15, 2010 264. Re: Xperia X10 restarts itself Sep 24, 2010 1:00 PM

I have not rooted my phone or removed any factory installed apps. Actually, I haven't removed any apps. I did install three apps from the Android Market which SE has made directly accessible from the X10. One was an office suite, which I used on my P910i for almost 6 years (I only use the spreadsheet function); one was a book reader with two books; one was a flashlight app.; one was a dictionary. I read all the comments before buying them, but obviously if Android Market didn't test them and no one warned about them, I become the tester. However, I didn't uninstall any of them. They were deleted when I was told to update my software by the SE tech support person. After 4 such repair updates, the problem

Generated by Jive SBS on 2011-08-06+01:00 94

Xperia X10 restarts itself

has not gone away (my problem isn't about restarts, it's about other things like the X10 not turning off), and I finally re-installed the book reader and just use the X10 as a phone which can also read two books. It does make an elegant paper weight, and sparks conversations about how attractive it is, which then turns briefly to the fact that it mostly doesn't work, and for $600 they can buy one, too.

farmergiles65 56 posts since Jul 23, 2010 265. Re: Xperia X10 restarts itself Sep 24, 2010 11:49 AM

I did my research......for many months I did my research, and I still stand by my X10 decision over the HTC Desire. So the OS isn't as up to date as another, big whoop, the UI defines the phone, not Android, that just helps !

OnNo re-start issues here, apart from when it's charging obviously which is kind of weird, but hey dealt with it. A lot of people seem quick to dismiss an entire range just because one handset is faulty. I had a massive d/c issue with an old phone with Orange once, took ages to resolve and it annoyed me a lot. But that was a one-off, and I know how to avoid it in future, so once Vodafone got expensive, back to Orange I went!

Bobski 31 posts since Sep 15, 2010 266. Re: Xperia X10 restarts itself Sep 24, 2010 12:43 PM

Evidently not everyone earns as much as a farmer. When I spend $600 + for "a handset," it's not just a "one-off." Perhaps you would feel differently if you had taken your X10 in multiple times without it actually being repaired - or as some have experienced here - a SE service shop refused to pursue a solution to the problem. I have also "dealt with it," as with any annoyance that is part of life. That doesn't take responsibility away from SE to deal with it.

I don't have any general complaints about SE. However, if I had read this forum before I bought the phone, I wouldn't have bought it. As I said in a previous post, I have owned a SE P910i for almost 6 years, and because of the problems with my X10i, I am back to using it since I need to use Excel spreadsheets on my phone on a daily basis. My X10i is too much trouble right now to be considered reliable. Since I bought my X10i outright, I'm not concerned about any provider. They have been the most helpful in the whole chain of inconveniences associated with the SE phone.

Generated by Jive SBS on 2011-08-06+01:00 95

Xperia X10 restarts itself

I suspect that the other people in this forum are also dealing with the problem, though in a variety of ways. It is not necessarily helpful to have people who are not experiencing problems to tell those who are, that they just need to deal with it. Patience is a virtue with many positive side affects and there are many experiences in life that teach it and test it. But people do change brands and providers on the basis of their own experience. I had dinner at a restaurant across the street and after a short time began experiencing stomach problems, followed by vomiting over an 11 hour period (yes, even when there was little to nothing left to vomit). I have not been back to that restaurant in 4 years.

Depending on how painful users' experiences are with SE, some may not be back either.

sebastianBach 4 posts since Sep 24, 2010 267. Re: Xperia X10 restarts itself Sep 24, 2010 1:04 PM

I suppose we're all a bit sick of the generalizing.

MartyMF 3 posts since Aug 31, 2010 268. Re: Xperia X10 restarts itself Sep 24, 2010 1:33 PM

To bad,

monday 13 september i gave my phone to the repairservice, Yesterday 23 sept. i could pick it up. I asked about the repair, they could tell me "software updated, and changed defect item" what defect was not mentioned Happy as i was i came home, charged the battery and tryed my fixed phone. sad but true nothing changed.. first time i tryed to contact twitter my phone went black again. Only change is that my phone is not restarting anymore.. it stayed 'dead'.. :-( when i try to restart it takes a half an hour. (take out battery) Today i returned the phone to the repaircentre.. hopefully they can change the defect.

Generated by Jive SBS on 2011-08-06+01:00 96

Xperia X10 restarts itself

M.

dchewitt 14 posts since Jul 11, 2010 269. Re: Xperia X10 restarts itself Sep 24, 2010 1:58 PM

How the **** do I stop the emails coming through on this subject? I get 20-30 a day.

I am bored - the X10 is sh1t and I got rid to get the HTC Desire which rocks!!

I signed up to the forum when I had problems but now I have a WORKING android phone I don't want the keep hearing about the X 10 reminding me of the 400 I have lost.

How do I unsubsribe to the email replies????

mchlndrwrchr 9 posts since Aug 24, 2010 270. Re: Xperia X10 restarts itself Sep 24, 2010 2:09 PM

For you and anyone else with this concern, look at the top of this thread on the right-hand panel. "Actions --> Stop Email"

cadisetramadiraizel 8 posts since Sep 23, 2010 271. Re: iphone or anything else Sep 25, 2010 11:37 PM

I strongly command any one to buy an iphone htc or anyother handset. im going to die i cant even control my self how the **** i got tricked by those SE *******

drXlabs 392 posts since Sep 16, 2010 272. Re: iphone or anything else Sep 26, 2010 1:28 AM

IPHONE

Generated by Jive SBS on 2011-08-06+01:00 97

Xperia X10 restarts itself

darkmax1974 1,455 posts since Aug 5, 2010 273. Re: iphone or anything else Sep 26, 2010 6:12 AM

you mean the i(diot's)Phone? Forget about it. It isn't worth the trouble. Buying it, you simply label yourself stupid and unoriginal.

cactaceous 53 posts since Aug 16, 2010 274. Re: iphone or anything else Sep 26, 2010 12:21 PM

I'll have to disagree with you on this one , are we comparing hardware or software.... you can't deny that the iphone has a better build overall but it's still lacking in many ways such as the camera and their recent antenna issues, the operating system it self is nothing short of amazing. regarding the Xperia x10, i think it had alot going for it simply because it's an adndroid, which is a strong competitor to the iphone's iOS now. but the phone really lacked on the hardware front, and the poor build combined with the old android version really messed everything up. and the iphone doesn't cost the price of 2 phones ..it's actually the same price as the experia x10

darkmax1974 1,455 posts since Aug 5, 2010 275. Re: iphone or anything else Sep 26, 2010 4:24 PM

Better hardware, no way. But their hardware is tried and true, yes. B y other maunfacturers.

Software.... I can't argue their fluidity. But to call it amazing is an overstatement. It had quite a few shortcomings when they first launched. However, a lot of those problems have been dumbed down or kept hidden from the media. Any media that speaks out against Apple, will no longer get exclusive coverage from them. How's that for media handling?

It does cost the price of more than 2 phones. I am extremely sure of it. In Singapore, the iPhone 4 costs $1400 without contract, while the X10 costs $700. So you tell me what are you talking about. If you count into it contract, you'll notice that the price Apple gvae to the telco is substantially less than what they ask from consumers.

Generated by Jive SBS on 2011-08-06+01:00 98

Xperia X10 restarts itself

At the point of launch, the X10 was up-to-date. Similarly 10 months down the line and still no upgrade for IOS, wouldn't that be out-dated as well?

I can see your view point skewed. Perhaps you are not one who is suitable for cutting edge devices.

cactaceous 53 posts since Aug 16, 2010 276. Re: iphone or anything else Sep 26, 2010 5:24 PM

C'mon man .... I don't know about Singapore but here in Canada the unlocked iphone direct from the apple store is 779$ for the 32gb version, the fact that it's sold way higher than the xperia x10 in Singapore just shows u how superior and in demand the phone is. there was an update for the iphone from iOS 4.0 to 4.1 if it ever needed an update, but there was. saying that the xperia was up to date on launch if far from true, the device is well known to be late on launce with an outdated software. that's a fact. on launch, all other android devices were running 2.1 and now getting 2.2. not a big point for me but still that's reality. when we compare hardware built, there is no way xperia can ever compare to iphones, i had both and i worked with both, a bigger screen maybe but the plastic nature and all around fell of the xperia is disappointing. feature wise, i agree, xperia carries alot more features than the iphone, specially the camera, IF you can get the phone to work. all in all, the phone proved to be unreliable. software wise, I'm a big fan of android, and i believe it is the only worthy competitor to iOS in the market. still, I do think it needs a bigger more diverse marketplace.

cutting edge devices!!!!!!!!!!!!!!! i hope you're not referring to the xperia..... for God's sake look at the 200 posts above mine, this phone only 49$ on contract and nobody wants it

darkmax1974 1,455 posts since Aug 5, 2010 277. Re: iphone or anything else Sep 27, 2010 12:56 AM

Just so you know, more than 60% of Android devices are still using 1.x as of September. So you "devices were launched with 2.1 at the ned of March 2010 thing, holds no ground.

Generated by Jive SBS on 2011-08-06+01:00 99

Xperia X10 restarts itself

If i(diot's)Phone is cutting edge, you better go read upon your tech knowledge. Only fanbois can come up with that term for the i(diot's)Phone.

IOS got an update, yes. It did. After 3-4 years.....

Okay, let's stop with your trolling now.

cactaceous 53 posts since Aug 16, 2010 278. Re: Xperia X10 restarts itself Sep 26, 2010 12:25 PM

can we get back to trying to solve this restart problem or getting a response from SE maybe in the next 2 years

darkmax1974 1,455 posts since Aug 5, 2010 279. Re: Xperia X10 restarts itself Sep 26, 2010 4:27 PM

This issue unfortunately has to be resolve mostly by replacing the m/b. At least, for most of them with this problem.

sunstarmoon84 6 posts since Sep 24, 2010 280. Re: Xperia X10 restarts itself Sep 27, 2010 4:07 AM

After searching at many sites, I found at Japanese site mentioned that in Japan, there are lot of similar issue occured and caused by a power supply problem at xperia x10 made at early of July or before July. They changed all with a new xperia x10 made in August at docomo shop (the phone operator that sells xperia there). Since I bought mine at Hongkong, I need to send it there for the reparation and it would cost really much...

Janjala 104 posts since Sep 22, 2010 281. Re: Xperia X10 restarts itself Sep 26, 2010 7:56 PM

maby your right my m/b has same problem and it's made in July

Generated by Jive SBS on 2011-08-06+01:00 100

Xperia X10 restarts itself

whyisitnotworking 8 posts since Sep 8, 2010 282. Re: Xperia X10 restarts itself Sep 27, 2010 3:52 AM

thats interesting. do you have a link to the japanese website that has this information? there is a year and week of manufacture of the phone behind in the battery compartment.

sunstarmoon84 6 posts since Sep 24, 2010 283. Re: Xperia X10 restarts itself Sep 27, 2010 4:13 AM

I'm so sorry. I miss-wrote some info so I fixed it. The site I found was all in Japanese (http://ameblo.jp/j-field/entry-10623654471.html) It is a Japanese blog and mentioned about the same issue. I think you also can find some similar info if you browse the internet using " " (restart itself automaticly).

Whomper 5 posts since Aug 31, 2010 284. Re: Xperia X10 restarts itself Sep 27, 2010 1:24 PM

im fed up. connected my x10 to pc companion and it did a software update. still doesnt work. phone turns on then crashes straight away. i want my money back. make a call and it crash. sms and it crash. i really want my money back or a different phone brand. anyone think the new update will resolve problem?

dataexception 5 posts since Jul 25, 2010 285. Re: Xperia X10 restarts itself Sep 29, 2010 9:57 AM

I was able to find a way to have minimal use of my phone by keeping battery temperature below 100 F. It becomes unstable beyond that and 3G, GPS, or SMS will trigger the endless reboot ****.

KoLeWiReLeSS 4 posts since Sep 29, 2010 286. Re: Xperia X10 restarts itself Sep 29, 2010 11:11 PM

Same problem here. I am from Serbia, country in Eastern Europe. I have bought my X10 at 25th July. I had no problems till now. It restarts when i open some web page via Wi-Fi, play

Generated by Jive SBS on 2011-08-06+01:00 101

Xperia X10 restarts itself

some music, without any order... I hav 026 firmware version. Today I took the phone from the service and everything seemed to be fine. When I came home, and connect it to the WiFi restart loop started again. In the service centre they have re-updated sofware, but seems without any success. Edit: Phone is manufactured 13th week of 2010... I have no idea what to do, maybe go again to Service, but what to tell them ? Same story again... SE has disappointed me. 550euros ? for restarting !!! Shame yourself

einsta 4 posts since Sep 30, 2010 287. Re: Xperia X10 restarts itself Sep 30, 2010 4:27 AM

I have the same problem since updated to R2BA026 in middle Aug,Who can tell me its a hardware problem or a softwaer problem???The se has no response!

sunstarmoon84 6 posts since Sep 24, 2010 288. Re: Xperia X10 restarts itself Sep 30, 2010 7:55 AM

Hmmm... I wonder if this issue happened because of the newest firmware(R2BA026)? Since for mine, I bought it at early July, and updated it with the newest firmware. The restarting issue hasn't appeared as soon as I updated the firmware, but at that time I used a SIM card with limited feature, which made me only able to use phone and sms function. (I didn't use 3G and wi-fi) Then, after I moved to other country and changed my SIM Card (with 3G feature enabled) and use the wi-fi, the endless restart loop begun. I also bought a new battery, but nothing changed. And, I'm afraid to bring my xperia to the service center at my country now, since I read on newspaper or blogs that SE here sometime hold the phone for months if they need some parts to be imported from aboard, and won't resend it back to the owner if the process takes time too long (I guess they just forget about it). So yeah, I'm pretty stuck now.

Generated by Jive SBS on 2011-08-06+01:00 102

Xperia X10 restarts itself

ak3dgfx 484 posts since Sep 12, 2010 289. Re: Xperia X10 restarts itself Sep 30, 2010 9:50 AM

just a thought - how many of you with the restarting issue keep your phone in a case that keeps the back of the phone completely enclosed?

armarra 162 posts since Aug 30, 2010 290. Re: Xperia X10 restarts itself Sep 30, 2010 10:33 AM

At first I'm thinking that the restart is because the android platform runs untested unchecked and unsecure software.... what do you expect..

but then I figure... are these R2BA0026 updates also applied to samsung and others...

It would be good to know if this is a software or a hardware problem.

one thing that may assist is if we all use a program called aLogCat and perhaps compare the entries in this logging program.

it can put times and dates to all the actions your phone does without you knowing... opening channels...closing others....restarting things ..you know..what sort of stuff.

you can even send the log via bluetooth to your laptop/computer and email it or post it as attachment to this site.

Generated by Jive SBS on 2011-08-06+01:00 103

Xperia X10 restarts itself

you can also email it directly without using bluetooth...I have found it an interesting app for fault diagnosis.

take a look guys...perhaps do a bit of investigation and we may just sort this out together...

einsta 4 posts since Sep 30, 2010 291. Re: Xperia X10 restarts itself Sep 30, 2010 10:46 AM

In fact,this does not work.My hope now restarts loop at the begin,that's mean i can not run the app.when i press the power button,the srceen turn on,when it shows like "activing the phone" it restart,then loop!!!!!! before this,the phone restart when i use www brower,or play 3D games,at that time i run aCatLog,but can see nothing,befor restart,all info is normal,then suddenly it restart!

KoLeWiReLeSS 4 posts since Sep 29, 2010 292. Re: Xperia X10 restarts itself Sep 30, 2010 1:48 PM

I've got the same problem. How to record the log, when phone restarts an app with it ?

sub0 24 posts since Aug 26, 2010 293. Re: Xperia X10 restarts itself Oct 1, 2010 2:10 PM

Well I got my phone back yesterday and it was working fine for all of 20 mins or so!!! Came home put the battery, SIM & memory card in and started setting it up...halfway through it started the restart loop all over again...

Went back to the store and they confirmed that the only thing done to the phone was a s/w upgrade!!! they took almost 2 weeks to do what I could have done (and did bfr sending it off the first time) @ home within a hour max...Apparently the device was tested thoroughly and passed fixed, which it obviously wasn't...it went right back to the repair centre where a senior engineer will be allocated this time as this is the second time tis being sent in for repair...

Generated by Jive SBS on 2011-08-06+01:00 104

Xperia X10 restarts itself

I provided all the info I gave above (which I told the store reps the first time as well) as well as the links on the SE support forum where people have had to get their motherboards changed for this issue to go away..although I'm not sure how much weight the repair notes carry when the device gets to the service centre...

I'm really fed up of having to spend this much time in trying to get something fixed which hasn't been due to any fault of mine on almost a brand new device so hopefully someone can point me in the right direction to get this sorted once and for all (if they just send it back this time as well saying nothing more to be done) !!!!! It's a pain when the repair centre is only contactable to the telco staff and I have to rely on them doing a proper job as they certainly seems to be trying their best not to!!!!!!

and to answer some of the questions raised on here, my device; 1. wasn't rooted 2. wasn't in any type of case 3. is in very good condition (externally atleast) 4. was used with many 3rd party apps for common tasks such as forwarding contact details, weather, syncing pictures etc 5. can't be used long enough anymore to install any logging apps so does anyone have more ideas as to the cause / how to fix this issue?

KoLeWiReLeSS 4 posts since Sep 29, 2010 294. Re: Xperia X10 restarts itself Oct 3, 2010 12:47 AM

Yesterday I was in the service center, and they have tested phone, and told me that reset loop is factory faulty... Now, they are going to change mobo and for that part I need to wait 10 days... They returned mobile to me, to use it, before mobo comes. So, SE had fully failed with this overpriced cell...

Generated by Jive SBS on 2011-08-06+01:00 105

Xperia X10 restarts itself

ak3dgfx 484 posts since Sep 12, 2010 295. Re: Xperia X10 restarts itself Oct 3, 2010 2:26 AM

I'm not sure i understand why you think anybody has failed here.

SE have admitted there is a factory fault that affects YOUR phone (mine doesn't do the endless loop so it's not all phones that are affected) and have offered to fix it at no cost to you. They have told you how long it will take and in the meantime they have let you keep using your phone until it is fixed.

To be honest, that sounds like pretty good customer service to me - my friends HTC has been back at the factory for 2.5 moths now whilst they tell him the fauult he has reported doesn't exist and he needs to pay 150 to get the phone back because he is liable for the inspection cost and the return carriage. The fault is that the phone will not switch on. HTC say he has broken the motherboard!!!!!

If you don't like yout phone stick it on ebay and get rid - I'm sure there are oplenty of other brands out there for you to moan about!

KoLeWiReLeSS 4 posts since Sep 29, 2010 296. Re: Xperia X10 restarts itself Oct 3, 2010 11:08 PM

I didn't think the customer support had failed but the SE with this phone, support for software is really disappointing...I was pleasantly surprised with SE support in my country. I hope that everything will be well when mobo comes. Has anyone in the meantime discovered why the problem occurs ?

binodue 3 posts since Jun 17, 2010 297. Re: Xperia X10 restarts itself Oct 5, 2010 5:32 PM

Scusa ak3dgfx , lavori per SE visto che in ogni teared sei pronto a difenderla contro tutto e denigrando i concorrenti (posseggo un HTC DESIRE pagato meno di un x10 e reattivo il doppio).Se sei contento del tuo acquisto va benissimo ma non dire castronerie senza fondamento perch il Desire molto pi sensibile,reattivo e la batteria dura molto di pi

Generated by Jive SBS on 2011-08-06+01:00 106

Xperia X10 restarts itself

(a parit di esercizio) dell'x10 e poi HTC aggiorna in tempo non rimangono due sistemi indietro.Non che ti rode un p?

binodue 3 posts since Jun 17, 2010 298. Re: Xperia X10 restarts itself Oct 5, 2010 5:39 PM

Posseggo anche un x10 nel cassetto .Non riesco pi ad usarlo dopo aver provato il Desire ,troppo lento e poco reattivo al tocco la batteria dura pochissimo e la risposta di se stata di installare un task manager .Certo se lo spengo dura di pi. Scusate l'OT ciao

drXlabs 392 posts since Sep 16, 2010 299. Re: Xperia X10 restarts itself Oct 5, 2010 7:17 PM

Are you working for Htc? Htc has big problem too like all brands out there because a perfect device is simply inexistent. You cannot compare so different devices, Htc is more reactive due with his all new OS, most Xperia owners would never change his device with HTC one, its a different world. Ak3dgfx is just an realist satisfied customer like most out there and his device is working as he expected it should be... also nobody has denigrated HTC brand and about Ak3dgfx, he never said something like that as well. Enjoy your HTC until next bug!

Non sarai tu che lavori per HTC? Anche loro hanno grandi problemi come tutti i fabricanti del resto e non possibile paragonare il funzionamento di due cosi diversi sistemi operativi che si sa bene determinano le note caratteristiche di risposta. Chi ha scelto un Xperia non lo cambierebbe mai per un HTC, sono due mondi completamente diversi ed disposto ad assumere le gia annunciate tardanze di aggiornamento. Ak3dgfx un utente realista e soddisfatto per il suo acquisto, come lo la maggior parte degli utenti che hanno scelto questo cellulare... inoltre nessuno ha denigrato HTC e circa il nostro Ak3dgfx, anche lui non ha mai screditato questa fabbrica ed ha solo raccontato l'esperienza dei suoi amici. Divertiti con il tuo HTC ma attento allo schermo!

tradotto dalla "Cosanostra software"

armarra 162 posts since Aug 30, 2010 300. Re: Xperia X10 restarts itself Oct 5, 2010 1:04 PM

Generated by Jive SBS on 2011-08-06+01:00 107

Xperia X10 restarts itself

Hi Sub0,

well you've tried the warranty way... now I wonder if you would consider trying the other way.

by rooting your phone you get 'superuser' access to the phone.

this may at least let u look deeper into what is going wrong.

it gives you control of what applications run on startup.

I am however thinking that this problem is a hardware issue because my phone gets past the activate quite well.

anyway...if the warranty pathway has given you no joy...then what have you got to loose..

try installing R2Ba024 with a root access and see how that runs.

of course you may just figure it ought to run correctly from out of the box...but you seem to have exhausted that process...yeah..

Generated by Jive SBS on 2011-08-06+01:00 108

Xperia X10 restarts itself

give it a go... and see if your phone continues the restart loop. If it does I suggest that it is in fact a hardware issue.

sub0 24 posts since Aug 26, 2010 301. Re: Xperia X10 restarts itself Oct 6, 2010 1:05 PM

@ armarra:

well I'm hoping it is a hardware issue as well..and since the phone's gone back to the service centre still awaiting and update from them..last time it took a fortnight for them to do a simple software reinstall so no hopeful on a quick resolution this time either...although after another week or so I will be escalating this issue one way or the other...

regarding rooting the device, I must confess I have no idea how to go about doing this..I have read on various forums as to people doing this and the reason I haven't gone down that path is so as not to allow the telco to push this back on me and say I have been messing around where I shouldn't have type of thing...anyways as u say tho, if this doesn't work out this time either I won't b losing anything either way altho I still wouldn't know how to root or revert back from a root etc..

armarra 162 posts since Aug 30, 2010 302. Re: Xperia X10 restarts itself Oct 7, 2010 7:29 AM

Sub0 I understand your caution..I was the same.

But if and when you feel you have exhausted all avenues from sony then you can root your device, which is just a name for getting superuser access to your phone. the name comes from the fact that with this access you have access to the highest level of the directory tree..the root folder. The normal users dont have this access.

If you use astro file manager you may see what I mean... it looks like you can go all the way up the tree but that is because your view is being changed to just see the area of your phone that a plain user can.

Generated by Jive SBS on 2011-08-06+01:00 109

Xperia X10 restarts itself

So ...why root your phone..

well many reasons.

1. you can make it slow down with an app from the market so that it runs really slowly when the screen is locked. This saves battery and greatly improves battery life.

2. you can change the screen resolution like you do on your laptop or pc.

3. you can take more extensive backups and they can be scheduled for overnight when you are charging phone.

4. you can actually get access to the command line and run linux scripts that do what you want

5. you can decide which apps startup when you boot up your phone just like the startup folder in windows.

6. and many more.... all by market apps.

also you can in fact revert back to an unrooted phone.

Generated by Jive SBS on 2011-08-06+01:00 110

Xperia X10 restarts itself

also the root itself does not void your warranty because you are not rooting the bootloader, just the software that runs after the bootloader has kicked off the phone on startup.

you can use the 1 2 3 procedure of getting the root access to lift the 1.6 to a newer version of 1.6....okay okay so its not 2.1 but at least it has newer things on it like 7 desktop screens instead of the standard 3.

When you are done waiting for a hardware upgrade...got to xda developers and search the keywords "upgrade R2Ba024" and read the content.

sub0 24 posts since Aug 26, 2010 303. Re: Xperia X10 restarts itself Oct 13, 2010 11:22 PM

ok this is getting absurd now...I got my phone back a few hours ago after sending it to the repair centre for the SECOND time and the restarting issue still haven't been fixed...after 2 weeks of keeping my phone the only thing that has been done is to change the battery...even after giving explicit instructions about the issue being with the motherboard (as a quick search online will confirm)...all in all so far I have been without the phone for a month and they still haven't been able to fix the problem...and I have no faith in sending this back again because there seem to be no consideration given to the repair notes by the engineers!!! any suggestions as to what the exact cause is or a proper fix? very poor customer service with no thought whatsoever given to the premium prices being charged every month even while all this going on....I have half a mind to go down the route of rooting it although I don't understand how it will help with the restart issue...I beleive it gives you more access than usual but if this is a hardware issue - which seems to be the case judging by the posters here who've gotten their x10s fixed - then rooting doesn't help? just be clear r u saying u have managed to fix the issue by rooting?

thanx for all the replies btw...ur suggestions helped me to get some info atleast!!

armarra 162 posts since Aug 30, 2010 304. Re: Xperia X10 restarts itself Oct 14, 2010 12:21 AM

Sub0,

Generated by Jive SBS on 2011-08-06+01:00 111

Xperia X10 restarts itself

If you were planning on getting a phone that you cannot customize or modify , then you would be best off using an iPhone, which is locked down so that you can do less with it, but each thing is secure so it works well.

With the android phone, the linux kernel offers more flexibility than the locked linux kernel version of Apple.

This flexibility is greatly enhanced by rooting your phone.

many other manufacturers oif android phones already have the ability to root their phones, but theirs is a different level of rooting., They have managed to root the bootloader as well which means that the warranty in their case will be void.

In the case of the X10 it is only gaining superuser access to the operating system that runs from the standard bootloader so the warranty is still intact after the X10 root procedure.

As for the rooting fixing the reboot problem,

well I have found that my phone sometimes asks for a pin number when I go to use the dialler, but at no stage does the phone fully power down and then startup complete with SE logo.

so the restart problem depends on how much of a restart we are talking about.

The software is by no means perfect, and the occassional pin number entry is probably a good thing against unaurhorised use(not a bug a feature)

Generated by Jive SBS on 2011-08-06+01:00 112

Xperia X10 restarts itself

I am running ADW , which is a different screen control program. It allows up to 7 screens to scroll left or right and lots of great extras to quickly get to your programs on the phone. the ADW is available via the xda developers 1 2 3 rooting procecdure and is just another program that runs on startup to let you access your phone's apps easier.

lutz1987 1 posts since Oct 4, 2010 305. Re: Xperia X10 restarts itself Oct 4, 2010 1:18 AM

hello there!!!! did somebody can tell me how i can take off google account log,i cant open my phones files before i sing in google account

armarra 162 posts since Aug 30, 2010 306. Re: Xperia X10 restarts itself Oct 14, 2010 12:25 AM

Hey Lutz... can you explain a bit more.

what files are you trying to access.

are you using a file manager to access them...like...ummm... linda file manger or astro file manager.

you are trying to bypass a google logon.... to do what.

filhaosol 2 posts since Oct 5, 2010 307. Re: Xperia X10 restarts itself Oct 5, 2010 3:10 AM

ok. I'm from France and I've got the same trouble. I bought my X10 since 3 weeks 2 weeks of joy and 1 of restarting all the day

Generated by Jive SBS on 2011-08-06+01:00 113

Xperia X10 restarts itself

So desappointed

Frank11 3 posts since Sep 5, 2010 308. Re: Xperia X10 restarts itself Oct 5, 2010 8:53 AM

Well, I got my phone back from the repair center yesterday. I must say, I was very impressed with the quick 1 day turn araound. What I wasnt impressed with was ....they didnt fix the problem! After some further inquiry I found that they will not replace the phone until I send it back 3 times. That's the company policy. I am very disapointed in the low level of duty of care and poor customer service. I am not happy at all!!!!!

BobbyB78 14 posts since Aug 26, 2010 309. Re: Xperia X10 restarts itself Oct 5, 2010 4:11 PM

Update on my phone. It was replaced about a couple of weeks ago - phone replaced, not just MB, with lates updates (no not 2.1!). So far so good, I have not downloaded any 3rd party apps but then I didn't with the last phone.

My telco called m - Orange in the UK - to ask how the re-start problem started this might be notes for SE when they send the phone back or it might be a pattern developing. he laughed when I said I was just now waiting for the 2.1 update.

einsta 4 posts since Sep 30, 2010 310. Re: Xperia X10 restarts itself Oct 6, 2010 4:15 PM

Hello everyone, My problem has been solved today,but now i'm full of angry . My x10 was bought by my friend in UK in middle June.Now i'm in Shanghai China.When the restart start it was middle Aug,I went to SE's after-sales service center in China they said they cound not fix it because the phone was not sold in china and they never met the problem before! At the begining,the restart was not very frequently,so i could be patience,but the restart became more and more serious,util it restated when it started and then loop,it cannt be used.I google a lot,find someone can solve this problem,so i went there early today.The shop there sells phones and repair phones,In China there are a lot shops like

Generated by Jive SBS on 2011-08-06+01:00 114

Xperia X10 restarts itself

this,the phones they sell and repair most are smuggled goods,may 10% - 50% cheaper than licensed goods.

My english is poor,hope you can understand what i say

It cost about more than 2 hours,and i sat near the engineer looked at what he was doing,everything. 1. He said before this one,he has fix 4 x10 with the same problem.He checked my phone and told me he must take the phone to parts,i agreeed. 2.The restart problem is neither a software problem nor briefly hardware problem.The reason most likely is welding procedure .Between X10's CPU and the chassis on the M/B there is no bayonet(i'm not sure it's the right word), so the closeness of them only depends on colophony(another word i use google to translate it) and solder (the third one).He said when x10 is koncked or bumped,fissure or something others may appear,and when CPU runs at a high level,the ammeter shows a number above 200mA,you can think its fever.Because goods expand with heat and contract with cold here comes the flexibility.It may influence the contact between cpu and chassis.So the restart happens. He get the CPU off M/B,clear and rebuilt solder on them very carefully,and packed everything back.THIS COST TWO HOURS. 3.When parts became back to a phone,I push sim card,sd card back,truned it on,it booted successed.Then i run the Backup and Restore app,no problem.Before repaired erverytime i run it, the phone restarted.view www web use the brower by 3G, opened servel windows,no problem;Played Asphalt 5 for 10 mins,the phone became hot,still no problem.So i paid for it and left.That cost fuxk 500RMB,nearly 100$!!!!!!!!!! 4.When the engineer was soleing it, i talked to him,he said G7 also has a lot of problem,G7 use the smae CPU as x10,it also may restart.

sorry for my poor English,those words almost kill me! ps:I take a photo of their platform when i test the phone,on the desk there are 2 other x10,one can not charge,and the other one's bluetooth is in trouble.

Generated by Jive SBS on 2011-08-06+01:00 115

Xperia X10 restarts itself

Attachments: DSC_0071-1.jpg (380.0 K)

whyisitnotworking 8 posts since Sep 8, 2010 311. Re: Xperia X10 restarts itself Oct 13, 2010 10:17 AM

hey guys,

just to chime in so to let you customers know what to do when you experience restart problems. i got my phone back after 1 month of waiting from the service centre and after threatening legal action with sony ericsson.

The phone itself shows that the motherboard was changed as it is indicated with a 10W37 manufacturing date. this means that they have actually changed the motherboard.

and.... NO auto RESTARTS. We'll see how long the phone lasts but there are no restarts on this phones so far. So for those of you that are still having problems, persist to get your motherboard changed and your problem will be solved.

As for me, the case is now closed.

greysonl 10 posts since Aug 8, 2010 312. Re: Xperia X10 restarts itself Oct 13, 2010 10:37 AM

For me... although SE replaced the motherboard for my X10... I still could smell the burnt when I opened the back-cover... I am still worrying about it will fail again...especially SE never admit they have circuit design problem...

armarra 162 posts since Aug 30, 2010 313. Re: Xperia X10 restarts itself Oct 14, 2010 12:04 AM

Hey,

Generated by Jive SBS on 2011-08-06+01:00 116

Xperia X10 restarts itself

Great to hear the motherboard fixed the problem.

Can you please describe the problem of restarting.

I'm curious as to exactly what the restarting problem is... a full reboot of the phone with the sony ericsson icon or just having to enter your pin again to get the phone working.

both would be annoying when they happen without your request.

thanks.

Janjala 104 posts since Sep 22, 2010 314. Re: Xperia X10 restarts itself Oct 14, 2010 12:18 AM

Full reboot, getting vey hot, about 45 celsius, restarts every time you need your mb with you nice ya

armarra 162 posts since Aug 30, 2010 315. Re: Xperia X10 restarts itself Oct 14, 2010 12:34 AM

Janyala,

thanks for that... I wanted to also see if Whyisitnotworking had the same exact problem as you ...because his seemed to be fixed by a replacement of the motherboard.

Generated by Jive SBS on 2011-08-06+01:00 117

Xperia X10 restarts itself

I would suggest then...that you try to get the motherboard replaced if Sub0 had the same problem as you .... because a Reboot may be as severe as yours or a lesser one.

My phone is rooted and I have not experienced it getting hot or doing a full reboot at all either before or after the rooting.

lets wait and see what Whyisitnotworking says.

sub0 24 posts since Aug 26, 2010 316. Re: Xperia X10 restarts itself Oct 14, 2010 10:20 AM

yes I can confirm mine was a full reboot as well..and yes I had the same probs with the back of the phone becoming very hot / slight burning smell emanating from it etc...

all the posters here who have got their motherboards replaced seem to have gone directly to SE if I understand correctly which isn't an option for me unfortunately since I have to go through my telco...

whyisitnotworking 8 posts since Sep 8, 2010 317. Re: Xperia X10 restarts itself Oct 24, 2010 8:43 PM

i don't see why i have to reply to anything now. my problems and symptoms were specifically described in the earlier posts on this thread to help people. either you do not understand english or you just don't get it. it could be helpful to get people to try the task killer and process killing but the restarts happen EVEN when you use timescape alone. its a hardware problem for most people who have the restart problems.there are only a minority of users on this thread that have the ram overusage problem. most of the extermely frustrated users have probably exhausted their options before coming here.

remember we're still on 1.6 android and not the vastly superior 2.1 or 2.2 yet. i've just tested 2.2 on a nexus one and found out what a huge difference 2.2 android is with compared to the outdated firmware we have on the x10. so it will be likely i will be take advantage of the 2.1 update to sell off the x10 and get a 2nd hand galaxy s or nexus, desire is too expensive.

Generated by Jive SBS on 2011-08-06+01:00 118

Xperia X10 restarts itself

since i am assured of: 1. future upgrades from the xda community 2. 2.2 froyo with samsung taking 9 months to update the firmware from a super outdated on to a less outdated one simply shows that the company does not devote enough resources to support its customers. i don't think i like that kind of idea. wasting precious development time to create useless applications like creatouch is just a waste of time when they could have just helped to improve the hardware abstraction layer (i.e. drivers)

anyway this is out of topic and i will not reply to this anymore as you can clearly do a search on the restart issue, which is the same as the other previous users that have the same problem. (einst, dchewitt, TheJunkIbought etc ) my suggestion to the current users who can't get their phone fixed. make a youtube video and show the problem and symptom so you will get noticed and have your problem solved.

good luck!

fksyd 2 posts since Oct 6, 2010 318. Re: Xperia X10 restarts itself Oct 15, 2010 2:53 AM

I've sent my handset into one of the sony service centres here in sydney. one of the techs that wrk there is a friend of mine he took the handset in and just called me. He advised me that the lcd was short circuting and causing the fone to overheat and restart, they replacing the the lcd, battery and charger as they think they might have been affected by it. should get it back early next week. I'll let you guys know the outcome.

Generated by Jive SBS on 2011-08-06+01:00 119

Xperia X10 restarts itself

fksyd 2 posts since Oct 6, 2010 319. Re: Xperia X10 restarts itself Oct 20, 2010 3:20 AM

ok. got the handset back today. put it on restored all my apps. wasnt even 5 mins and restarted, sending it back tonight.... maybe i should have got an iphone4.... cmon SE seriously losing faith in this handset.

SPAD 1 posts since Oct 15, 2010 320. Re: Xperia X10 restarts itself Oct 15, 2010 9:18 PM

heya guys...

i started having the problem of my phone resetting itself and getting stuck in the endless loop which only seemed to end if i took the battery out and left it alone for a while... i got my phone at the end of july so it's not even that old...!!

I realised that my phone was running 20 odd or so apps in the background and wondered if this was the problem so i downloaded the advanced app killer from the android market and set it to kill all apps i am not using everytime i power down the screen and i haven't had a reboot since...!!

I hope this helps as this phone is fantastic...!!

harry_sikka 1 posts since Oct 15, 2010 321. Re: Xperia X10 restarts itself Oct 15, 2010 10:30 PM

i have recently purchased x10i and am facing the same problem. the phone has been rebooting itself right from day one when there were no apps loaded on the phone. i hv tried everything from removing the sim, removing the memory card to killing the apps but nothing seems to be giving a permanent solution. can someone pls guide me if there is any available solution to this problem.

Generated by Jive SBS on 2011-08-06+01:00 120

Xperia X10 restarts itself

scmprints 1 posts since Oct 17, 2010 322. Xperia X10 restarts itself Oct 17, 2010 9:08 AM

I am from Indonesia, and I've got the same trouble. I bought my X10 since 2 days ago, and after using 30 mnit, my phone alway restarting and some time can not turn on again until i should put off the battery, and turn on it again. but its no solve the problem because it happen again. it so disappointed me all day. What should i do ?? It that x10 a bad product??

sunstarmoon84 6 posts since Sep 24, 2010 323. Re: Xperia X10 restarts itself Oct 17, 2010 9:26 AM

@scmprints seems that we're at the same country. But I bought mine at hongkong. I have the hongkong's warranty but it would be really expensive to send the phone there, and there's no guarantee that they will really fix the phone.

About putting off the battery once than turn it on again, yes, I've tried the same way too. It looks so good, but I needed to do it everyday. And..... a week later my Xperia became unable to be turned on at all how ever I tried.It's completely died now. So I guess that way is not really solving the issue at all. Just a matter of time to wait until it is completely died.

Personally I'm really afraid to send my phone to the service center here. I read in newspaper before that there were some case at sony ericsson center here where they just keep the phone for months without saying anything before to the phone's owner, that they don't have the parts to change the broken ones and needed to wait it from abroad. And last, they never gave back that broken phone.

But I guess I need to try my luck here... since there is no other way except contacting sony ericsson service center for a fix.

Generated by Jive SBS on 2011-08-06+01:00 121

Xperia X10 restarts itself

ipodeax 1 posts since Oct 24, 2010 324. Re: Xperia X10 restarts itself Oct 24, 2010 1:38 AM

i am from mexico and my xperiax10 also have the same problem **** piece of junk I am a victim of marketing mexico SonyEriccson I hope that I would have bought more responsive an iphone greetings from mexico

Simonizer 1 posts since Oct 24, 2010 325. Re: Xperia X10 restarts itself Oct 24, 2010 5:37 PM

I'm in Canada, and have been experiencing this issue for about the last 3 weeks now. I've had the phone for probably 2 months total.

My service provider is sending me out a new phone, but I still haven't got it. But on my service providers' webpage, there are reviews of this phone. Someone stated they had 4 units shipped to them and the problem was in all 4!

What a headache to deal with. Sony should not be selling these phones!

OmegaDEATH 345 posts since Sep 1, 2010 326. Re: Xperia X10 restarts itself Oct 24, 2010 11:56 PM

South africa.. Started happening a few days ago. Apparently they replaced some cable. Used it for 3 days and now it's boned again.

luciano. 6 posts since Oct 14, 2010 327. Re: Xperia X10 restarts itself Oct 25, 2010 1:38 AM

Unhapply I bought this cell phone... there is one mounth that I have this fuc**** phone. My cell phone comes having this problem. I updated the service, but the problem persists.

Generated by Jive SBS on 2011-08-06+01:00 122

Xperia X10 restarts itself

Please, anyone help me!!!! I am almost throwing this che** on the wall.

I don't know what to do.

NbiX10 2 posts since Oct 25, 2010 328. Re: Xperia X10 restarts itself Oct 25, 2010 2:40 PM

Hi All,

My X10 worked perfectly for the first 4 months, late last month it began to restart regularly especially when browsing for extended periods or when using while charging. I also experienced restarts during calls particularly right after charging.

I have tried almost everything suggested in this forum with no improvements, including engaging with my local Sony Ericsson authorised distributor(talk about heads in the sand !!!)

I finally resorted to monitoring the battery temperature through 'Battery Left Widget' application by Preinvent. I have noticed that up to about 38 degrees Centigrade the phone behaves ,above that it restarts.

I have been a Nokia diehard customer for many years and was trying to broaden my horizons by trying Sony Ericson (unfortunately fell for the marketing hype ! i guess there is truly one born every minute !)but clearly this is not the experience I was expecting.

Definitely returning to Nokia as soon as I can 'dump' my X10 (probably unprofitably).

luciano. 6 posts since

Generated by Jive SBS on 2011-08-06+01:00 123

Xperia X10 restarts itself

Oct 14, 2010 329. Re: Xperia X10 restarts itself Oct 28, 2010 3:38 AM

Me too... I had a nokia and I changed to this fuc**** phone....

I really don't know what to do.

Panyah 80 posts since Sep 9, 2010 330. Re: Xperia X10 restarts itself Oct 25, 2010 4:51 PM

Hello everyone with restart problems. What I notice missing is reference to what you have installed/modified after getting the phone. I have had my phone for 3-months without that problem (have not modified the product as yet).

For us to offer any suggestions about the problem, please indicate if you have attempted to modify it, or what apps you have installed, how many are active at the time, and if it has a case (type). All of these will contribute to heat buildup which could possibly cause the phone to 'shutdown' as a safety measure.

In the event you have not done any of the above, then go to your Carrier, or return the phone to SE indicating that you want a replacement (new), not a repaired phone. Be sure and keep your original IMEI number, but return to them all that came with the phone. If you must return the phone to SE, inform them that you will return the defective phone upon receipt of the new phone.

Hope this helps a little. panyah

ak3dgfx 484 posts since Sep 12, 2010 331. Re: Xperia X10 restarts itself Oct 25, 2010 5:12 PM

I think it's more a case of individual phones (or a batch of phones) being affected.

Generated by Jive SBS on 2011-08-06+01:00 124

Xperia X10 restarts itself

I've got about 50 market apps installed on my rooted x10.

It doesn't restart itself but if I run the sat nav or one of the more demanding apps it gets hot so I tend to keep it out of the case

Rustaman83 4 posts since Oct 25, 2010 332. Re: Xperia X10 restarts itself Oct 25, 2010 9:33 PM

I was having the same issue.

I bought the phone on Friday just gone in the morning and by that night it started to do restarts. I did a software update and restored the phone factory settings and the issue got worse!

I took it back to the store to show them but it would not repeat the fault! The guy in the store had a look at it overnight or so he sais but could not replicate the fault either. I picked it up the next day and had no issues at all until I started using maps on the sunday night and it started to restart continuously and then died completely! It would not turn back on at all after that, even after pulling the battery and leaving it. When trying to start up it would vibrate but the screen stayed blank. I have taken it back to my carrier but they have refused to replace it without the fault being verified by their repair group even though it is not even a week old!

From what I am reading here, it seems to be quite a common issue.

I had only installed a few apps and it seemed to start happening when I was using maps app. The phone didnot appear to be getting overly hot either when it started to restart.

Panyah 80 posts since Sep 9, 2010 333. Re: Xperia X10 restarts itself Oct 26, 2010 12:19 PM

Generated by Jive SBS on 2011-08-06+01:00 125

Xperia X10 restarts itself

Rustaman83,

Since you have localized the restart problem to APPs and the MAP function, I would return to the store and demonstrate 'exactly' what you did. Also, as your phone is only a week old ask to speak with a manager and explain your problem. You did not mention your Carrier, however, should the Manager refuse to replace your phone, then ask him to call/give you the Corporate number (If he refuses), take his name do a search for the Carrier website and call the CEO office. Ask to speak to someone on his/her staff. Explain your problem stipulating that you would like to have your phone replaced as this phone has an intermittent problem with restart, and just a week old. Be sure and record your IMEI number.

I tried some of those APPs and my phone acted up, but did not restart, however I won't use them again. It sounds to me like some APPs were not tested on this device.

Good luck, panyah

Rustaman83 4 posts since Oct 25, 2010 334. Re: Xperia X10 restarts itself Oct 26, 2010 1:35 PM

Panyah,

Thanks for the advice. I have spoken to the manager in the store and they were the ones that refused to replace the phone without the fault being verified. I reluctantly agreed to let them send it to their repair group as the phone did die completely after doing multiple restarts and am awaiting a return call.

I have also lodged a complaint with my carrier over the service I have recieved and the fact the store manager basically called me a liar and accused me of purposely damaging the phone to get a new one.

Generated by Jive SBS on 2011-08-06+01:00 126

Xperia X10 restarts itself

I also have a number of direct contacts in the company as I am a network engineer for a company my carrier outsources their operations to and have direct access to their LAN where I can find contact details right up to the CEOs personal mobile number but I am reluctant to go down this path so not hinder my career in anyway.

I have no issue with them verifying the fault but from my past experience the carriers repair group are extremely incompetent and have the carrier tends to blame alot of out of the box failures as "water Damage" when they cannot determine what the fault actually is, thus not replacing it under the warranty.

If they do come back that it has "water damage" I will fighting this as far as I can go until I get the outcome I am looking because I know the phone has not come into contact with any moisture nor have a I damaged it in anyway.

Thanks again for the advice

BobbyB78 14 posts since Aug 26, 2010 335. Re: Xperia X10 restarts itself Oct 26, 2010 1:51 PM

Rusty

My phone started re-starting itself when I used the map app, after a few days it basically restarted itself after doing anything! I didn't have any downloaded 3rd party apps. My telco changed it, no questions asked and so far the new phone is behaving itself. Still can't hear anyone when they call me though....

So be persistent

Bobbyb

Generated by Jive SBS on 2011-08-06+01:00 127

Xperia X10 restarts itself

OmegaDEATH 345 posts since Sep 1, 2010 336. Re: Xperia X10 restarts itself Oct 27, 2010 11:48 AM

It's clearly a overheating problem. Sony can't fix it. But will use clever marketing to continue to sell it.

shuaib 17 posts since Aug 5, 2010 337. Re: Xperia X10 restarts itself Oct 27, 2010 1:44 PM

Since even my cell phone was restarting the Dubai SE replaced the motherboard. Cell phone is working fine but switch off/on button is not working. It started working suddenly and now again stopped working. It is inconveneint o lock the cell phone. And had to remove the battery to switcg off, and if then i insert my battery it ,the phone will start automatically w/ o using the switch button

shuaib 17 posts since Aug 5, 2010 338. Re: Xperia X10 restarts itself Oct 27, 2010 1:46 PM

Is it a software problem or some part is mal functioning. The thing is i purchased this cell in Qatar and now i am in india. It doest not have international warranty. Now what must be done

OmegaDEATH 345 posts since Sep 1, 2010 339. Re: Xperia X10 restarts itself Oct 30, 2010 9:00 AM

Well i figured since i got my phone back let me post these.

Generated by Jive SBS on 2011-08-06+01:00 128

Xperia X10 restarts itself

Generated by Jive SBS on 2011-08-06+01:00 129

Xperia X10 restarts itself

This is the battery temp while charging.

This is after 20 mins of internet browsing while charging.

Generated by Jive SBS on 2011-08-06+01:00 130

Xperia X10 restarts itself

This is after playing a heavy cpu usage game without charging.

If you set brightness to full, play hawx for x10 and charge the phone at the same time. Heat can go way above 52*C It could even goto 46*C without charging.

Janjala 104 posts since

Generated by Jive SBS on 2011-08-06+01:00 131

Xperia X10 restarts itself

Sep 22, 2010 340. Re: Xperia X10 restarts itself Oct 30, 2010 5:56 PM

I have the same prog, on my mobile (with the factory fault) when i was doing something(not playing) it was goind to 40 celcius and it starrted restart, on my new mobile with noproblem it's doing same as your it may go aobut 45 celcius only playing by shift.

sub0 24 posts since Aug 26, 2010 341. Re: Xperia X10 restarts itself Oct 31, 2010 9:29 PM

after sending it back to the telco's repair centre 3 times and 1.5 months without the phone my x10 has finally been replaced..the IEMI has changed which is the obvious indicator I suppose and the screen had some minor scratches bfr which have disappeared as well..so I'm thinking I've gotten a refurbished unit as I can't believe they would be kind enough to provide me with a brand new phone...no info on why the phone started restarting or anything of the sort but so far (after a few days of regular usage) it seems to be holding up fine...couple of things have actually improved such as the call quality, battery life and the backup & restore app which actually lets you back up market place apps as well now which is quite useful..unfortunately I'm still on 1.6 but hopefully the update will come soon and in the meantime the phone will do what it can do without malfunctioning which is enough for me now...I'm happy with the kit even though tis slightly outdated..it appears this issue is a hardware problem on some batches as I got the phone almost as soon as it was launched...

OmegaDEATH 345 posts since Sep 1, 2010 342. Re: Xperia X10 restarts itself Oct 31, 2010 9:43 PM

It's funny ever since i got my x10.. it just sits in the corner taunting me.. "you should have bought a better phone for cheaper" Every time i use it for more than 20 mins the heat goes thru the roof.. then i just put it down... and become sad.

Mabey i should slit my wrists and see some color.

ak3dgfx 484 posts since Sep 12, 2010 343. Re: Xperia X10 restarts itself Oct 31, 2010 11:08 PM

it's funny because ever since I have had my X10 I have thought what an amazing piece of kit it is

Generated by Jive SBS on 2011-08-06+01:00 132

Xperia X10 restarts itself

Yesterday ( and today) mine was used as a sat nav for a three hour drive - sat in the car cradle, on charge and playing music via bluetooth. Did it stop working? Nope, did it restart? Nope. Did it behave perfectly when we spent a couple of hours geocaching using a mixture of stored locations and ones we downloaded whilst on the move? Yep. Did it work perfectly as a movie player on the way home keeping the kids amused? Yep and we even managed to make a few phone calls, download email etc keeping a couple of my work clients happy. We used it to access the internet and it behaved perfectly so please don't assume that everybody is as disappointed as you are.

Of course there are alternatives and maybe you could have tried a different brand. The outcome of that would probably have benefitted us more than you. You'd still have problems with your phone but at least you would have been on another forum

OmegaDEATH 345 posts since Sep 1, 2010 344. Re: Xperia X10 restarts itself Nov 1, 2010 12:12 AM

I'm glad you got on the the non nuked models.. i'm glad that life is so ******* great for you. i'm glad that SE probibly pays you for saying that.

ak3dgfx 484 posts since Sep 12, 2010 345. Re: Xperia X10 restarts itself Nov 1, 2010 12:22 AM

ok, please don't answer this question as it is rhetorical...

'how stupid are you?'

No, please don't answer, let the other forum members formulate their own opinion without any help from you

Generated by Jive SBS on 2011-08-06+01:00 133

Xperia X10 restarts itself

Everytime somebody disagrees with your opinion, you start accusing them of being paid by SE.

If we dare to suggest that we are happy with the phone you get abusive and accuse us of being paid by SE

Each and every time it is suggested that you may not be correct you go off on one and start accusing people of being paid by SE.

May I suggest that you turn off your computer, have a nice lie down and leave the forums alone for a few days as they are obviously not good for you

OmegaDEATH 345 posts since Sep 1, 2010 346. Re: Xperia X10 restarts itself Nov 1, 2010 12:28 AM

Well then i'm sorry for offending you.. You may be happy but we are not. You may have gotten a phone from the luck batch but we did not.

i'm gona be nice and tell you something I'm sorry.. i'm a bit obsesive about technology "i have no life" This phone and my pc.. are my life and this phone is not preforming up to spec in my view and according to opionins formulated about it. I get mocked by my other friends when they see this phone and that has caused me alot of internal pain.

Generated by Jive SBS on 2011-08-06+01:00 134

Xperia X10 restarts itself

I'm sorry if i was being a ********.

ak3dgfx 484 posts since Sep 12, 2010 347. Re: Xperia X10 restarts itself Nov 1, 2010 12:42 AM

apology accepted, just calm yourself down.

Yes, I am happy and so are many, many others - I would suggest that the happy customers vastly outnumber the few with problems. As with so many things, the internet very often gives a voice to people that most of us wouldn't waste our time listening to in real life. A very vocal minority can make a lot more noise than a relatively silent minority.

I use my PC for work and as a part of my social life but it's not my life although without it I couldn't do the job I do now. My phone is the same, it is a part of my life but I could function without it.

Why should your friends mock you? does having Android 1.6 mean you have a smaller pen1s, that you are no good in bed or that you are a lesser man? No.of course it doesn't. It's a phone, not a status symbol - get that out of your head and maybe you can concentrate on who has the most powerful car

Of course, I'll be happy to play top trumps on that one as well

OmegaDEATH 345 posts since Sep 1, 2010 348. Re: Xperia X10 restarts itself Nov 1, 2010 12:53 AM

Wow.. is SE paying you that much.. LMAO.

Generated by Jive SBS on 2011-08-06+01:00 135

Xperia X10 restarts itself

Nah it's cool. I drive a Honda Type-R "with pride and style" I'm hoping to buy the "psp phone" once it shows up. I just hope that it will make a better impact on me.

Oh BTW... 20 posts here http://talk.sonyericsson.com/thread/5424 Versus All the negative comments in this thread alone

*cough*

ak3dgfx 484 posts since Sep 12, 2010 349. Re: Xperia X10 restarts itself Nov 1, 2010 12:54 AM

bad luck - even on the cars

we have a modified E55 AMG Merc and a (heavily) modofied Alfa GTV V6

The Merc is good for 500bhp and the Alfa just over 400.

Perhaps I bought them wiuth my wages from SE?

Ninazu 27 posts since Sep 16, 2010 350. Re: Xperia X10 restarts itself Nov 1, 2010 12:59 AM

Generated by Jive SBS on 2011-08-06+01:00 136

Xperia X10 restarts itself

I only drive a 2007 Pontiac G5. Perhaps I should ask for a raise from Sony

OmegaDEATH 345 posts since Sep 1, 2010 351. Re: Xperia X10 restarts itself Nov 1, 2010 1:01 AM

your attempt at trolling me is futile.

ak3dgfx 484 posts since Sep 12, 2010 352. Re: Xperia X10 restarts itself Nov 1, 2010 1:04 AM

ninazu isn't trolling - he (or she after all the G5 is quite a 'girlie' car) is just mocking you

Flinc 3 posts since Sep 20, 2010 353. Re: Xperia X10 restarts itself Nov 1, 2010 1:42 AM

So anyway, when you two have quite finished comparing piston sizes, (by the way, someone who owns a 2007 Pontiac doesn't need a phone that works, they need serious HELP!! - to be fair though, that's the opinion of someone who drives a Merc 300TE) anyway, I would have joined in with your happy (??) banter earlier but guess what! Yep my phone went into restart mode again, a mere 5 days after being returned to me by SE UK. They have had it twice in the past two and a half weeks and I think most of the intervening period it was in the post. They just keep screening it and rebooting it with the latest software. Last time it came back it lasted less than an hour before it started the restart cycle. This time it has, sort of, lasted just over aweek although it has been just shutting itself off for no reason and staying off. Tonight, howerver, the restart thing has begun again. So, anyone out there have any suggestions as to what wording I should use in my email to the servicing people so as to get them to either a) swap the motherboard - that seems to have been one repair that has had success or b) swap the phone

or am I just going to be p*******g in the wind if I hope to get this resolved?

Generated by Jive SBS on 2011-08-06+01:00 137

Xperia X10 restarts itself

armarra 162 posts since Aug 30, 2010 354. Re: Xperia X10 restarts itself Nov 1, 2010 9:34 AM

There are some lucky people on this site who have had the problem fixed by a total replacement of their phone. I suggest you contact them and find out which Sony Ericsson agency they dealt with and which technician is on the forms they have and go with that option so that yours is also replaced instead of just refreshed with new software.

Of course if you drive a Mercedes......perhaps you can afford to buy 3 or 4 phones and just swap between them.......lol... just kidding.

dataexception 5 posts since Jul 25, 2010 355. Re: Xperia X10 restarts itself Nov 2, 2010 12:37 AM

I think it is SE's policy to have the item returned X number of times before they do something more serious than just re-installing the upgrade. I had to return mine four times.

armarra 162 posts since Aug 30, 2010 356. Re: Xperia X10 restarts itself Nov 1, 2010 1:55 AM

Hi Sub0,

This restarting seems to vary across phones vastly...

some have it going into a loop

some dont have the problem at all

some like me have it on rare occassions.

Generated by Jive SBS on 2011-08-06+01:00 138

Xperia X10 restarts itself

I wonder if the problem is hardware or software.

I dont play games on my phone...or watch videos.

yet the phone is full of apps for all sorts of techo things.

My ADW desktop force closes.. but that's just software and not the phone.

I think I've seen a restart just once since getting the phone in May/June.

glad to see yours is working fine now...as another user who had their phone fixed by actually getting it replaced. seems to me that sony have got a batch of problematic X10s, judging from this forum... mine is still fine touch wood

OmegaDEATH 345 posts since Sep 1, 2010 357. Re: Xperia X10 restarts itself Nov 1, 2010 1:09 AM

Yeah it's a bad habbit of mine.. i see evil and conspiricies every where. That was happens when you have a I.Q. of 197, a huge imagination, drink way too much coffee and then have way too much time on your hands.

Janjala 104 posts since Sep 22, 2010 358. Re: Xperia X10 restarts itself Nov 1, 2010 1:28 AM

Generated by Jive SBS on 2011-08-06+01:00 139

Xperia X10 restarts itself

Just listen to this guy (about ak3dgf) lol he thinks that if he has no problem with MB so others should not have and they must be complaining without any reason, JUST LISTEN AK IF YOU MAKE MB FOR 600$ and 1/20 PART OF IT IS BROKEN IT DOESNT MEAN THAT ITS A GOOD COMPANY!!!!!!!!

ak3dgfx 484 posts since Sep 12, 2010 359. Re: Xperia X10 restarts itself Nov 1, 2010 8:12 AM

thank you for explaining to me what I think - of course, you are completely wrong.

I accept that some people may have problems but I also accept that the vast majority of users (myself included) don't seem to be suffering from these issues.

OmegaDEATH 345 posts since Sep 1, 2010 360. Re: Xperia X10 restarts itself Nov 2, 2010 5:22 PM

You are wrong cuz the amount of negative posts out weigh the amount of positive posts. Not all of us just listen to a few mp3's and use the phone for basic stuff, alot of us go much futher and do stuff a alot more complex or fun. So don't you start acting all high and mighty. Your not smart your not clever your not worth my time. So STFU we are ****** off and you are throwing fuel on the fire by acting like there's nothing wrong. Yes it may be a bad batch but so far it seems like a ****** load of bad batches.

Get it into your skull.. WE ARE NOT YOU. WE ARE LEGION.

ak3dgfx 484 posts since Sep 12, 2010 361. Re: Xperia X10 restarts itself Nov 2, 2010 8:28 AM

you really are a bit special aren't you?

Generated by Jive SBS on 2011-08-06+01:00 140

Xperia X10 restarts itself

Before you sit at your keyboard and rush to commit your latest rant to the forums maybe you should take a couple of seconds and try reading back a few posts.

Had you bothered to do that (before your latest episode of losing the plot) you'd have seen that I don't just use my phone for listening to a few mp3s, in fact I even described a days useage in a post that you replied to (scroll back up the page) when you had obviously sat down in a dark corner for a few minutes.

I've always accepted that there are some problem phones but what you seem unable to cope with is that they are very much the minority.

Here's something to keep you occupied for a few minutes.

1, Accross the world, how many X10's have SE sold since the launch? 2, How many individual complaints can you find on the internet - that is people who are complaining, not the number of posts they have made.

My guess is that the first figure is in the tens of thousands, the second figure will be in the low hundreds - which suggests that you and all the others with faulty phones are very much a minority even if you do feel the need to waste more bandwidth than 99% of all the other X10 users combined.

Please, just step away from the computer, have a nice lie down or go out for a nice walk in the fresh air.

Generated by Jive SBS on 2011-08-06+01:00 141

Xperia X10 restarts itself

Oh, and before you press 'post message' just consider for a second that there are seven billion people (roughly) on this planet and they are all entitled to an opinion - even if it is different to yours.

If you don't think I'm worth your time - then see above and take a break from replying

OmegaDEATH 345 posts since Sep 1, 2010 362. Re: Xperia X10 restarts itself Nov 2, 2010 10:00 PM

Firstly stop acting like you know what your talking about. Do you play games? on your x10? no? Well then.. STFU

Yes loads of X10's were sold and ppl who bought them were suckered in for a phone that was full of fail. 1. Such as Sony saying that MT will come with the next update.. ect. "since no MT has shown up" this is called a lie, It has already been proven that the hardware is MT capable.

2. And you have no right to tell me where i can and cannot post.. You are not a moderator!

3. what kinda of update takes away good old features such as auto brightness adjust ?

4. what kinda firmware update takes 6 freaking months and then is still full of flaws and crashes?

You my friend are just a big stubborn SE fanboy.

Generated by Jive SBS on 2011-08-06+01:00 142

Xperia X10 restarts itself

Let me repeat this for the third time.. Just cuz your happy it does not mean that we all are.

Why do i constantly find posts on South african forums about how **** the X10 is? This is south africa alone and some thing tells me if i do a international search of indidvidual posts that i will find hundreds of thousands of posts. Also many happy go lucky rich boy business ppl would buy a X10.. ppl that have no idea of what a android phone should be capable of and have reason to waste time to post on forums and blogs. That do not realize that the phone is flawed and would just buy a new one at a moments notice.

You my friend may be proud but i am not.. i'm happy i have a SE phone.. but i'm not happy it's the X10 So keep your biased attacks to yourself. If your life is so damb meaningfull why watse time on me? I realy don't give a **** what you think it's cuz you are not trained in the dark arts of the android and you have no idea how powerfull this handset could be.

So you my friend.. are the special one.

ak3dgfx 484 posts since Sep 12, 2010 363. Re: Xperia X10 restarts itself Nov 2, 2010 11:24 PM

oh dear, another load of uninformed garbage from Mr Angry

Generated by Jive SBS on 2011-08-06+01:00 143

Xperia X10 restarts itself

1, yes I do play games on my phone - so as usual, you are wrong there

2, I didn't tell you not to post, I suggested you calmed down and thought before you posted another load of rubbish - it's your choice to ignore that advice (which you obviously did)

3, Isn't Auto Brightness included? I haven't got the update yet so, I'll wait and see before commenting on that

4, 6 months isn't long in the grand scheme of things

Fanboy? Nope not at all and for the third time please don't assume that because you are unhappy everybody is - no matter how loud you shout, you are still in the minority.

Whilst we are on the subject of you talking absolute rubbish, I'd love to hear you definition of 'the dark arts of Android' because that to me sounds like bulls**t.

Please continue to post because the **** you spout must make a lot of people very happy but please remember, they are laughing at you, not with you

armarra 162 posts since Aug 30, 2010 364. Re: Xperia X10 restarts itself Nov 3, 2010 5:37 AM

Hello ,

just saw the conversation you're having with that other fella, and can see there's a lot of anger and passion being shown.

Generated by Jive SBS on 2011-08-06+01:00 144

Xperia X10 restarts itself

I sympathise with you on the X10. Its really frustrating when you pay good money for a phone and the darn thing keeps restarting.

I bought mine in may/june 2010 and have seen my phone restart from scratch..with sony ericsson splash screen once or twice since then.

Hopefully my good luck will hold.

I've gone the extra step and rooted my phone and applied R2Ba024 build which gives me more desktops and a better menu experience generally.

I've also put all the apps that require root access and scheduled backups.

The phone appears to be working okay...but the ADW desktop software that runs the GUI interaction on the phone FCs too often for my liking, but that is a software issue for software I grabbed off the net and was not probably tested fully.

One thing I find useful is the aLogCat app.

It has much more to it than you first see and the more you use it, the more you find..

anyway, it can be used to diagnose any problems you are having with your phone but it needs someone with a bit of savvy to do it.

Generated by Jive SBS on 2011-08-06+01:00 145

Xperia X10 restarts itself

I take it you are happy to tinker a bit or else you would have purchased an iPhone and be at the mercy of Mr Jobbs restricted platform.

This forum is full of very frustrated people, who just want the phone to work and for this they are justified in their anger at SE.

I still believe this phone is very high spec...when it works

anyway... try to stay cool...and cheers.

OmegaDEATH 345 posts since Sep 1, 2010 365. Re: Xperia X10 restarts itself Nov 3, 2010 7:39 AM

See ak3dgfx... So far no one has agreed with you. But 2 people have agreed with me.

This phone can realy do great things... when it wants to. But i preffer a phone that does great things all the time.

Even my old *** nokia 6600 has better controls than this. "i can play doom while shooting & strafing in DM over blue tooth on my N6600" I had to go buy a wii remote and hook it to my phone via a wifi driver for some games to be playable.

Generated by Jive SBS on 2011-08-06+01:00 146

Xperia X10 restarts itself

It's realy sad and everyone with multi touch is having loads of fun.. while i'm just having basic fun.

@armarra Thank you for understanding. Un-fortunately very few 3rd party home replacements don't suffer or kill the battery ot cpu time. Dxtop, OpenHome 2, GDhome and loads more don't do too well on the phone.

So i just stick to the standard Home.

so far it has yielded the best battery life.

Like you said Android phoes are about tinkering and experimenting it's suposed to be a friendly open planform.

@ak3dgfx... Who's lauging at who now?

Flinc 3 posts since Sep 20, 2010 366. Re: Xperia X10 restarts itself Nov 1, 2010 2:02 AM

Just because you're not paranoid doesn't mean they're not out to get you.....................................

MartyMF 3 posts since Aug 31, 2010 367. Re: Xperia X10 restarts itself Nov 1, 2010 10:09 AM

Finally i've got a new phone,

Generated by Jive SBS on 2011-08-06+01:00 147

Xperia X10 restarts itself

after waiting for 20 (workdays) they send me a new one.

No more restarts.. phone also does not get hot when i use it..

I'm happy again.

now i hope the update will be out soon.. (they said 1nov in Netherlands)

Greetings

Martin.

armarra 162 posts since Aug 30, 2010 368. Re: Xperia X10 restarts itself Nov 2, 2010 9:47 AM

Hi Marty,

So you're up and running again...

perhaps you can pass the name and location of the Sony Ericsson laison that assisted you in getting your phone to no longer restart...by issuing a new one like they ought to do in the cases where

Generated by Jive SBS on 2011-08-06+01:00 148

Xperia X10 restarts itself

they just send it back.

OmegaDEATH 345 posts since Sep 1, 2010 369. Re: Xperia X10 restarts itself Nov 3, 2010 6:13 PM

Got the phone back today... it still overheats! All they did once again was Re-Flash the FW.

Even after i told then that re-flashing the FW will not fix it.

armarra 162 posts since Aug 30, 2010 370. Re: Xperia X10 restarts itself Nov 5, 2010 10:12 AM

Omega,

you need to talk to MartyMF,

he had his replaced and perhaps it is the place you send it too that matters..

I've also heard it said that the phone has to be sent in 3 times before they will replace the whole phone or motherboard.

This 3 times is a really odd way to service somone's request...especially if the first 2 dont actually fix the problem at all..

Generated by Jive SBS on 2011-08-06+01:00 149

Xperia X10 restarts itself

its almost understandable if the first 2 fix the problem momentarily... but if you get the phone back and it is still broken then the 3 returns policy ought to be null and void and you should just get given a new phone in my opinion.

talk to MartyMF who has had a replacement.

dataexception 5 posts since Jul 25, 2010 371. Re: Xperia X10 restarts itself Nov 6, 2010 2:24 AM

it looks like we bought a bad batch guys. got my phone back after a month. SE replaced the MOBO. got the temperature up to 116F but no longer experienced restart. So just keep on returning your phones. After 3 or 4 returns sony will replace your motherboard.

NbiX10 2 posts since Oct 25, 2010 372. Re: Xperia X10 restarts itself Nov 15, 2010 1:24 PM

Hi all,

This will probably be my last post, as i may not going forward have much value to contribute to this forum. As indicated in my maiden post I finally disposed of my X10 (at a loss of course). I moved back to Nokia specifically the N8 which in my opinion is the closest in terms of features to the X10.

Truth be told ,the X10 has the potential of being an excellent phone, specifically, I will certainly miss the mediascape feature which I thought was amazing and the expansive android market which featured a seemingly endless array of innovative applications.

I cannot help feeling that I may have given up to soon,however, it is critical for me to have a reliable working phone around the clock.

Generated by Jive SBS on 2011-08-06+01:00 150

Xperia X10 restarts itself

I hope SE will eventually be able to address the evident problems with the phone.

Regards

benzmar 195 posts since Jul 13, 2010 373. Re: Xperia X10 restarts itself Nov 15, 2010 1:42 PM

My friend got Nokia C7, which is similar to N8.

But sad to say, after using Android and now 2.1, I feel Symbia^3 is very low in state, which cannot be compared to Android and iOS.

Android and iOS rocks!!!! I do not know how Windows Phone works

ak3dgfx 484 posts since Sep 12, 2010 374. Re: Xperia X10 restarts itself Nov 15, 2010 1:54 PM

Good luck with your new phone and trust me you are going to need it.

Thr N8 is a phone but it's clunky and sluggish, it's got a smaller screen than the X10, you can't swap batteries on the fly and it's running an operating system older than 1.6.

On the outside it may be new but on the inside it's just more of the same from Nokia.

Generated by Jive SBS on 2011-08-06+01:00 151

Xperia X10 restarts itself

Before the X10, I had five Nokia 5800's in a year, all replaced due to unrepairable faults no bluetoooth on three of them, a dead screen on another and one that just bricked itself after an update - we've still got two of them 'working' (my wife and our eldest son) although neither of the now out of warranty phones have working bluetooth. A trip to our local Nokia service centre and we were told that 'they all do that there's no point fixing them.

I'll stick with my X10 if you don't mind

b.kbmoorthy 51 posts since Nov 13, 2010 375. Re: Xperia X10 restarts itself Nov 15, 2010 2:08 PM

Hi,

Seeing this post I was taken aback, I had a sense of deja vu of the problems I faced when I was using the P1i, I love the phone but had frequent restarts and hang ups. I have been using the X10 for nearly 15 days and just come across the problem once and it was due to some glitches in my laptop's USB port.

i believe Symbian phones faces this problem more frequently.

OmegaDEATH 345 posts since Sep 1, 2010 376. Re: Xperia X10 restarts itself Nov 15, 2010 8:22 PM

Ok I have now sent the phone in for the fourth ****-ing time!! I gave them a detailed letter with it, giving all full on detailed discription of how many times i have sent it in and what cuases it to overheat and how to re-create the symptoms. and asked them to sign that they have read it and still i get the same phone, same hardware firmware re-flashed.

Generated by Jive SBS on 2011-08-06+01:00 152

Xperia X10 restarts itself

When ever the GSM modem is in usage it boils! it freaking nukes of heat!!!!

I am so Pi$$ED off!!! I am so ****-ing tired of this phone it makes my head hurt. I cant sell it I can't afford a new phone.

Someone please kill me!

hclsakthi 4 posts since Dec 11, 2010 377. Re: Xperia X10 restarts itself Dec 11, 2010 1:49 PM

Hi,

couple of weeks back i have updated my x 10 from 1.6 to 2.1 firmware. after the restart of completion, it just asked for language settings in the third steps it's started restarting, still it continious. 1. i have checked with 32k and 64K sims 2. restored the phone. 3. SE service center suggested to format the memory card, i tried too. still; the problem is not resolved...

Generated by Jive SBS on 2011-08-06+01:00 153

Xperia X10 restarts itself

Someone plz help me.

NewDude 4 posts since Dec 12, 2010 378. Re: Xperia X10 restarts itself Dec 12, 2010 10:35 AM

Hi guys, i am just going to post some simple questions. i just bought this phone like on 26Nov which didnt give me quite alot of problems on restarting. However, i experience lagness/ hang sometimes ( not very frequent) but i understand this might be common since it does have alot of applications. Next, is it normal for it to overheat and maybe a burning smell of hardware? ( i know this question has been asked, but i want to know if there any solutions beside repairing. i lost my warranty). Furthermore, i agree the keypad problem still exist. Lastly, i experience my SIM card not working well -- it can be read sometimes but sometimes the phone told me that the sim card is not inserted but i swear it is inserted correctly! I read the top half of the thread and now i am lazy to read the bottom half. Please help thank you. I am new to this andrioid system.

armarra 162 posts since Aug 30, 2010 379. Re: Xperia X10 restarts itself Dec 12, 2010 11:14 PM

Hello New Dude,

I got my new X10 in May/June so I have had time to get to know its features and downfalls.

Can I presume that you have purchased this phone new and not taken on someone elses problems or strange selection of programs.

The xperia X10 is a very high spec piece of hardware that had been let down by its older 1.6 Android operating system.

Generated by Jive SBS on 2011-08-06+01:00 154

Xperia X10 restarts itself

a 2.1 upgrade is currently available and you ought to see which your phone has by going to settings and scrolling down to the about phone entry to see the number in the firmware version box.

Now your problem...

There has been a number of devices across this forum that have been overheating and as a result..restarting and fixed by returning the phone and getting a motherboard replaced ...eventually.

Mine has been lucky enough to stay working, but I do get the phone becoming warm sometimes through constant usage.

There is a program/app called setCPU that allows you to slow down your phone's computer which is the main source of heat.

more specifically, the android 1.6 software had the cpu running at full speed with the phone screen off.. which runs down the battery if not heats up the phone.

The setCPU program allows you to slow down the cpu for a handful of conditions like screen off, battery low or cpu over temp.

by adding these rules in, you decide what conditions you want the cpu produce less heat by slowing down.

of course when you use the system you want full performance...but that is usually only for small time periods unless you play games all day.

Generated by Jive SBS on 2011-08-06+01:00 155

Xperia X10 restarts itself

the other thing I should mention is that setCPU needs super user access (root access) to your phone to slow down the chip.

if allow this super user access (see xda xperia one click rooting in google) you can do a lot more with your phone besides ensuring it does not overheat

of couse if you have lost the warranty, then this is your best option and any loss of warranty 'through gaining root access' is not a problem now.

Hope this helps...there is a lot more you can do with this phone than the plain vanilla system on the standard xperia. A look at these forums will tell you that.

good luck

OmegaDEATH 345 posts since Sep 1, 2010 380. Re: Xperia X10 restarts itself Dec 13, 2010 4:22 AM

There could be 2 reasons, overheating battery or cpu, The cpu overheating cuases more laggs and restarts. I would guess it's the cpu for you. Send in your phone a total of 3 times to get the mother board replaced.

NewDude 4 posts since Dec 12, 2010 381. Re: Xperia X10 restarts itself Dec 15, 2010 1:46 PM

Generated by Jive SBS on 2011-08-06+01:00 156

Xperia X10 restarts itself

Thanks for the advice. Currently my phone is back to normal. The SIM card is available now. My trick to resolve that was to take out the whole sim card and put it back in. Then i switch the x10 again. And wala, its ok =D In regards to overheating, it overheats sometimes when i am charging or playing games for like 15min. However, i too found out another problem. As most people know, there 2 versions of x10 - black and white. Currently, the one i am using is the white one. Personally, i dont really like white but the salesman gave me a good suggestion to buy a black leather case for my x10. Firstly it can make my phone black on the outside and secondly, it protects my phone. Back to the topic, i suspect maybe its the cover which encourages heating to be frequent since we all know black is a good conductor of heat. Again, to resolve this, i personally will take out the cover and shut the x10 down so that it wont heat anymore. However, this heating thing didnt really constantly restart my x10 when happened. (Mine restarted one time only when it was lagging and not overheating, is the restarting problem serious? will it happen again?) The only problem was that its hard to detect my fingers pressing on the phone. ( * its irritating sometimes) Again, i wonder does this also have to due with me placing another protective screen over the screen of my x10. Is it true that the x10 comes with a protective screen layer? If this true, i guess my phone has 2 protective screen over it lol. Since i am typing this, i also found out my phone had some problems with androids. It lags sometimes ( approx 5% of the time) and if it was a heavy lag, the android stop working and will be given an option to "force close" it or "wait". So this another problem which rises shortly after i typed my first post. Will really appreciate anyone who can clarify these stuff. I am not really a handphone geek so i am not too sure and not really ideal to do anything risky to my phone. =)

p.s Thanks armarra for the clear clarification. My phone used the latest android 2.1 operating system when delivered to me

armarra 162 posts since Aug 30, 2010 382. Re: Xperia X10 restarts itself Dec 17, 2010 12:33 AM

New Dude,

about the force closing...Android looks after the user by telling the interface that you tap on..to restart it self if it has lots of screen finger taps backedup that it has not responded to.

Generated by Jive SBS on 2011-08-06+01:00 157

Xperia X10 restarts itself

so you can force it to close and restart the interface(not the whole phone) by tapping constantly if it is non responsive...eventually the android system force closes the interface and restarts it ..so that it can then hopefully respond to your finger presses.

I cannot answer why it is slow..that may be answered by an app called "aLogCat" which can list everything that is happening on your phone and at what time.

you have lots of options as to how to display..but it may give you an idea as to what is going on.

Also...the leather case is unlikely to be causing the overheating,...but try the setCPU which may tell you what is going on with the temperature and what speed the phone is running at.

white or black...I dont see any difference really..and 2.1 ought to be a better system.

the xperia does not come with a screen protector...well not a removable one anyway. I imagine if it were taken apart , that there would be a clear layer betwee the actual screen itself, but you are right to put a screen protector on...and get it done at the shop because they do them all the time and are quite good at it, rather than us trying to do it for the first time and stuffing it up.

so..in short the phone is becomming unresponsive for some reason...check log app .. and the system FCs to get you your resonses on startup.

these phones are not as locked down as apple so they will behave odly from time to time...but the flexibility you get beyond that is worth it...if you care to look around on the forums.

Generated by Jive SBS on 2011-08-06+01:00 158

Xperia X10 restarts itself

NewDude 4 posts since Dec 12, 2010 383. Re: Xperia X10 restarts itself Dec 19, 2010 4:35 PM

ok thanks. where do i find setcpu in x10? sorry for late replies but i am busy nowdays to check forums constantly. Just getting a little worried for my x10 today as it restarted itself without me pressing. (2nd time)

armarra 162 posts since Aug 30, 2010 384. Re: Xperia X10 restarts itself Dec 20, 2010 12:12 AM

Newbie,

SetCPU is on android market. you download it from there like any other app.

Another person has said that the phone restarting was connected with his 'use wireless networks' setting.

He unchecked the wifi setting and his phone did not restart from then on.

so there are a few things to check...certainly if your phone gets warm/hot then setCPU will sort that out.

cheers

ak3dgfx 484 posts since Sep 12, 2010 385. Re: Xperia X10 restarts itself Dec 20, 2010 12:27 AM

I doubt the usefulmness of setcpu, I susupect that sooner or later it will be viewed like app killers have been.

Generated by Jive SBS on 2011-08-06+01:00 159

Xperia X10 restarts itself

When android became popular, everybody assumed that app killers were the essentail app because they didn't realise that the O/S did the same job, quietly in the background and that constantly killing apps was infact wasting resources and battery life.

Now, let's have a look at setcpu....

Why do you want it?

The CPU speed is already variable, I'm sat here watching mine using system monitor

Idle is about 245mh, that's with wi-fi connected. it jumps up to about 550 when I download email, if I exit the app then relaunch it, momentarily the cpu clock jumps to just below 1000 then drops back to 245. Playing an mp3 file at the same time initially pushes the speed into the 800s then it drops back to 245.

Now, if the phone does all that without any input from me, why do I need to set the CPU to a certain speed - unless of course i want to cause myself problems?

We have to remember, this is not a Windows operating system - Android does things differently

armarra 162 posts since Aug 30, 2010 386. Re: Xperia X10 restarts itself Dec 21, 2010 1:38 AM

I understand that android is a linux derivative and thereby runs its own cleanup...yet.... still you hear stories of phones over heating and perhaps this is more to do with 1.6 on xperia.

Generated by Jive SBS on 2011-08-06+01:00 160

Xperia X10 restarts itself

I did notice that my cpu was spinning away madly at 998, despite doing very little but staying in my pocket.

remember the fan speed on the cpu for XP...running at max.

I like the idea of slowing the cpu to a crawl and perhaps it was coincidence but my phone battery lasts longer now and juice plotter shows in graphical detail the slope of the discharge.

there is no doubt that with my phone ...even with 2.1 ..the setcpu reduces the MHz when it is either in my pocket or battery is getting very low.

there is an argument to be had for leaving linux well alone and let it do its thing...but this is in response to overheating...and perhaps a workaround... in lieu of sony's 3 strikes policy on motherboard replacements..

armarra 162 posts since Aug 30, 2010 387. Re: Xperia X10 restarts itself Dec 13, 2010 5:44 AM

I feel your pain Omega,

perhaps I can offer a few suggestions as one SE user to another.

I have been almost totally free of restarts and fairly free of overheating.

Generated by Jive SBS on 2011-08-06+01:00 161

Xperia X10 restarts itself

1. you can manifest the overheating by ensuring that the GSM modem is on.

2. you find the temp goes up enourmously.

I wonder if the tower strength or network congestion is such that the phone spends a lot of it cpu tracing the tower whilst also trying to download or upload. so...in short is this condition location dependent. Can you recreate it no matter where you are within say a 10 - 20 km radius.

failing this....being the problem...there are a few good apps that may help you diagnose the problem. aLogCat is one good logging facility.

Can you install setcpu and use it to trace the temperature in real time.. so that as it goes up you can see that it is rising.

thirdly..and this is more preventative than a hard solution, can you setup a profile so that the phone is nice and slow when the screen is off and that the phone slows a bit when the temp rises, rather than running at 998MHz all day.

just some suggestinos.. I never had the problem but there are times when the temp seems to rise a bit, then the setCPU kicks in and applies the profile I set to slow the CPU down thus cooling the phone.

Generated by Jive SBS on 2011-08-06+01:00 162

Xperia X10 restarts itself

kitikatie 6 posts since Sep 8, 2010 388. Re: Xperia X10 restarts itself Dec 14, 2010 12:20 AM

oh wow. i got mine from japan. it was working well at first, then after about 4 months it started restarting by itself. i sent it back to the shop and they replaced it. i hope the new phone won't have the same problem.

Nepoc 1 posts since Dec 19, 2010 389. Re: Xperia X10 restarts itself Dec 19, 2010 4:18 PM

For those of you who are still plagued by a X10 that keeps restarted and is not for over heating issues.

I have something for you to try. My X10 was not over heating but was restarting periodically, usually at least once a day.

Using alogcat I looked for what happened at those times. It seems that it started to crash when it used the wifi for location services.

I have disabled "Use wireless networks" for location services. Under settings, Location & Security Settings, remove the check mark for "Use wireless networks"

My uptime since doing that is 178:39:48, the most I would see previously was maybe 24 hours but usually around 6 hours.

Anyways I'll submit this to SE and see if they know about it.

Generated by Jive SBS on 2011-08-06+01:00 163

Xperia X10 restarts itself

Cheers,

Nepoc

linkz0rz 6 posts since Dec 23, 2010 390. Re: Xperia X10 restarts itself Dec 23, 2010 11:36 PM

Hi guys,

Despite the phone restarting and it seems like all hope is lost, there is still a glimmer of salvation. This is what happened to me with my X10i before I managed to fix the restart problem, so I thought I would share my experience.

It started with the X10 being on 1.6 UK firmware, happily running no problems except it wasn't as fast as I would have liked.

And then 2.1 was made available to the Nordics. I had to have 2.1, so I went through the guide on making my UK phone move over to Nordic 1.6, and then updated to 2.1 vvia SEUS. So far so good, had to hack it a bit but it did the job, I was on 2.1.

After that, the restarting issues began. It would be random, sometimes uncontrollable restarts consecutively during the Sony Ericsson boot logo, sometimes in the middle of texting or on a call. It drove me insane. I did notice that there was a funny smell coming from it, but I just ignored it. IT became stable when I flashed it back to 1.6, no matter what territory, but if it was on 2.1, it would just curl up into a ball and let it's head get kicked in by the restarting gremlin.

I tried everything, flashing to generic firmware, fitting heatsinks, blowing on the battery to get it to cool down so that it would work, but it was a persistant sod. I contacted Sony Ericcson and they just told me to do a repair job with the SEUS software. Great advice.

Generated by Jive SBS on 2011-08-06+01:00 164

Xperia X10 restarts itself

I refused to give up, I searched for anything to do with updating the firmware like some sort of lunatic. I didn't bother with Sony anymore, if their advice over phone was 'flash it again', I might as well have asked my mum about it. This was when my efforts paid off.

Go to google, and search for 'X10 multi firmware kit', you should see a link to a youtube video. Click on that video, and check the additional text attached to that video, it has links to 2 RAR files that extract to a folder with a collection of firmwares in there, 1.6 and 2.1, international, generic and American. It is very easy to use, firstly you have to make sure you have the SEUS software and the drivers for the phone installed so that your PC knows what USB device id will be used for the phone, details are on that youtube video as well. The other thing is that your battery needs to be at least 50% to flash, otherwise you may end up bricking your phone. After that, just double click the X10flash.bat file and follow the prompts, and then select from the options menu x10i 2.1 Global Generic. The prompt will then ask you to put phone into flash mode with many full stops flying across the screen as it waits for you to do so, so you do that the standard way of just switching off the phone, holding down the back key while plugging the usb cable into the phone (ensuring the other end of USB is plugged into the PC).

Just wait and then after 3-4 minutes, it will be done and it will ask you to press any key to continue, after which it would close the command prompt window. Switch the phone on and then marvel at how the phone is stable after many days of using it. I don't know what this would mean for your warranty, but for me it was worth it as I now have a phone I can safely use without hassle.If you decide to do it las I have, please be warned that you do this at your own risk.

Just in case for me, I installed Battery Booster from Market for that extra memory/battery power management for that extra peace of mind, but so far so good.

armarra 162 posts since Aug 30, 2010 391. Re: Xperia X10 restarts itself Dec 24, 2010 2:01 AM

Glad to see your phone is working again.

Generated by Jive SBS on 2011-08-06+01:00 165

Xperia X10 restarts itself

Looking at your symptoms, I noticed that your restarting was actually happening at all times , from taking a call to messages.

Mine restarts hardly ever and all I do is type in my pin number but I dont see any sony bootup.. just a request to type in the pin for the sim lock....every so often.

I have had it restart from scratch once and noted the phone was quite warm when that happened.

so.. I installed setCPU and set it to slow the phone down a bit when the cpu and battery got too hot.

moreover I told it to slow it to a crawl when the screen is off..

It seems to keep the overheating a distant memory.

anyway..many ways to skin a cat.

I have installed the xrecovery whch is another way to switch roms.

You hold the back key when you first see the sony ericsson logo ('not the green ball") and then it takes you to a menu like a bootloader and you have the choice to flash from different zips or rars that you have on your sdcard.... You can try them out.

Generated by Jive SBS on 2011-08-06+01:00 166

Xperia X10 restarts itself

I shall have a look at this multifirmware thing and see how it compares..thanks for your input..

when you get past all the complaining... its a great community isnt it ?

linkz0rz 6 posts since Dec 23, 2010 392. Re: Xperia X10 restarts itself Dec 24, 2010 7:39 AM

It's human nature to complain, when you have spent a shedload of money on a phone, you expect it at least to be reliable, so people vent their frustration on the interweb. It is better than slapping your spouse around let me tell ya, if they complain here and have a happy home, I say we've done a public service.

I was going to install xrecovery as well on my phone during my adventure in getting my phopne to work properly, it was to install the custom 2.2 rom for the X10 Xperia that's currently in testing phase (not official mind, this is a custom one as you can read), or the vanilla 2.1 firmware with all Sony Ericcson stuff removed and the bog standard android GUI in place (thus vanilla, you can't get simpler than that). I could never get it to work because when I rooted the device it would say 'yes rooted' but when I attempt to install the other required programs, it would say 'you don't have su access', so I gave up since I couldn't do it.

My phone has been running 2 weeks without issues since my update with the multi firmware kit, and it's still going strong. This leads me to say that it is most likely software, just evidence not proof, and not hardware related. My guess is that Sony Ericsson just flashed this stable release onto phones sent in with problems and then re-directed them to another complaining owner (with new screen protection, re-conditioned, etc) so that the customer thinks they have a new phone that works, but it's to only keep the customer happy so they think they have a new phone. This is just conjecture form me, so none of this may be true, but...

Generated by Jive SBS on 2011-08-06+01:00 167

Xperia X10 restarts itself

I think the biggest test is for those that have received a working phone from Sony E to reflash it to a different 2.1 rom found on the internet and see if it restarts again. Of course, any sane person would not want to do that because it may make their device unusable again, but my money is on the phone falling back into it's old ways of restarting.

I thought about the setCPU thing, but the word 'SnapDragon' kept coming back, I like the fact that my phone has 1GHz, and putting a leash on that to make the phone stable is like driving my car around only at 30 MPH of less because it's safer and I am less likely to crash into and kill a child (we've seen the adverts in the UK, drive 30mph and 80% chance she'd live, drive 40mph and 80% she'd die stuff). If you have passed your driving test and have the motor skills to use the motor properly, there should be no need to restrict yourself if you are sensible. With that frame of mind, I decided against it. I'm not saying you're wrong, please don't take that the wrong way, what I am saying is to each his own. I respect your decision to embrace CPU restrictions.

ak3dgfx 484 posts since Sep 12, 2010 393. Re: Xperia X10 restarts itself Dec 24, 2010 1:40 PM

I'm still failing to see any advantage in controlling the speed of a processor that regulates itself - the only possible effect you can have on system preformance is negative - if the processor needs power to perform even a background task and you have set the speed slower than it needs then you will have an impact on performance. If you set it to run fast all the time then you are wasting battery power.

As I said earlier, I seldom see mine running any faster that 250mhz when the phone is 'idling'

linkz0rz 6 posts since Dec 23, 2010 394. Re: Xperia X10 restarts itself Dec 24, 2010 3:28 PM

SnapDragon!

Why did the CPU have to be called that? It's like some nursery child was tasked with naming it and this was the best they could agree with at the Sony Ericsson shareholder's committee meeting. Maybe it is the same reason they hired a fat bloke from an Ice Cream van to name

Generated by Jive SBS on 2011-08-06+01:00 168

Xperia X10 restarts itself

each iteration of the Android OS, with their Donuts and Frozen Yogurt (Froyo) and their Eclairs. Who knows, but the fact is the CPU is awesome. I like it alot.

I agree with you that the CPU is self-regulating so just leave it alone. The fact that my flash update making my phone stop restarting lends creedence to this, but as per the habits of the ancients, when we become comfortable in using one method of doing something because we know it works, it becomes hard to break out of it. setCPU is a choice, and we have decided not to use it.

Phone still going strong, no restart issues yet. Maybe later I'll figure out how to root and install xrecovery. Off now to enjoy my Xmas break.

Merry Christmas to all that venture here!

linkz0rz 6 posts since Dec 23, 2010 395. Re: Xperia X10 restarts itself Dec 26, 2010 9:42 PM

Thought I would return on Boxing Day to spread more good will and cheer to mankind and Sony Xperia X10 users.

My phone still has not restarted yet, but I have found a better way to keep your phone stable, and that is with a custom firmware rom called X10 Eminence. This is much faster, much prettier and just as if not more stable than the firmware I used from the X10 multi firmware kit I posted earlier. It is based off the 2.1 firmware, and from what I can tell, it is the same build as the one provided in the multi firmware kit, so it can't go wrong.

Here are some screenshots of the firmware on the X10 in action (not posted online by me, they were already online so I thought I would share them):

http://i56.tinypic.com/2v2fv4z.jpg

Generated by Jive SBS on 2011-08-06+01:00 169

Xperia X10 restarts itself

http://i56.tinypic.com/2uidwys.jpg It has a funky spacy techie kind of feel and the font is funky as well, so I like it very much. Most of the Sony branded **** is gone, Media Scape is still there but does not hog as much of the resources as it originally did. Whe nyou use it, you will feel that it is very responsive and the UI is very smooth and easier to use. And I did all this while drunk on Baileys last night after Xmas'ing about.

Here is what I did to get it on my X10 if you guys want to have this running on your phone. Note that you do this at your own risk so do not send me flaming posts if it fails for you. If you are afraid, don't do it!

1) Download X10 Eminence firmware rom, xRecovery-0.2-release and z4root.1.3.0, you can find these easily on google search. These will be apk files that will will have to install on your phone later. Extract xrecvery and z4root to get their apk files, and put them on the sdcard, not in any folders. The X10 Eminence zip file will have an Eminence folder inside of it. You need to create a folder called 'xrecovery' on the sdcard, and in 'xrecovery' folder, create another one called 'backup'. You need to extract the Eminence folder from the zip file into the 'backup' folder. Very important this, so the path to it should look like this: /sdcard/ xrecovery/backup/Eminence

2) I couldn't get my phone rooted with the firmware I had at the time which was from the X10 multi firmware kit, so I used the same kit to flash it down from 2.1 Global Generic to 1.6 International, very easy to do just follow the prompts as I have posted before.

3) When in 1.6, log into market and download a file manager, like Astro or Root Explorer, and install z4root first. If there is an error message from this, you will have to disable the Unknown Sources proection in Settings -> Applications and then checking the Unknown Sources check box to allow you to install from apk files.

4) With z4root installed, run it and select permanent root. If you get an error here about USB debug mode, just go back to Settings -> Applications again and select Development. In there, check the USB debugging check box and try again. It will go through a series of

Generated by Jive SBS on 2011-08-06+01:00 170

Xperia X10 restarts itself

messages about how it is rooting your phone, and when it is done it will countdown and restart your phone. This is not a restart problem, the app is doing it and it is a good thing, so don't freak out.

5) When you have booted back in, you should find an application called SuperUser amongst the other apps in your menu. That's good! Next we need to go to the Market and download BusyBox, so search for it and then download it.

6) When it is installed, you will find tha Busybox Installer app in your menu, run it and it will ask you if you want to grant SuperUser privileges to that app. select YES, VERY IMPORTANT, SELECT YES, and then select version 1.17.1 (should be automatiically selected) and then click install. Some of you may find that it asks you after you have pressed Install button, in either case, make sure to select YES! You will need wifi internet enabled as well so ensure that is on as well. After a while, installation will be done and you can leave BusyBox.

7) The next part is to install xrecovery from your sdcard, so use your file explorer to go back to the sdcard, and run the xrecovery apk. After it is installed, run the xrecovery installer app from the menu. In the menu there will be a big button at the top thatsays install xrecovery with 3 rows underneath. Press the button to install and it will ask for SuperUser privileges just like BusyBox. Again, PRESS ON YES to grant it. YES! After 3 seconds, the 3 rows underneath will have all 3 icons with green ticks. You're ready now.

8) Switch off your phone and then siwtch if back on, the moment you see the first Sony Ericsson logo appear (the first one before the swirly animated graphics one), press the back key 4-6 times consecutively. If done correctly, it will take you into the recovery menu. You should see a strange piratey android background on this menu and a few menu options at the top. If you do, you're in the right place.

9) Use the volumn rocker buttons to move up and down, and the home button to make your selection. First go to the 3rd option 'wipe data/factory reset', and press the home key. Select yes to clear all user data. Trust me, if you don't do this, the phone reboots forever because of incompatible data between 1.6 and 2.1. When that is done (you will know because you

Generated by Jive SBS on 2011-08-06+01:00 171

Xperia X10 restarts itself

will have control of the menu again), go to the 4th option in the menu 'wipe cache partition' and do the same thing for the same reason. When that is done, go to option 6 'backup and restore', and in that menu, go to the second one labelled 'Restore'. There is an 'Advanced Restore' option as well, but ignore that if you do not know what you are doing, stick with 'Restore' option only.From here you should see the 'Eminence' folder is selected, that is the folder we put into the backup folder in step 1. Press the home key on that and select yes to begin the flashing.

10) When the flashing is done, it will let you know, and you can select the first option 'reboot' to reboot your phone. When it boots first time, it may take 3 minutes so give it some space and when it is booted, marvel at how fast and amazing and stable and non-restarting the new custom firmware is!

BONUS:

You can eck out triple to quadriple the performance without overclicking by enabling JIT. JIT is Just In Time, some stuff about allowing code to be compiled directly into code that the phone can read much more quickly (search online if you want to know more about it, I just installed it because it makes the phone faster without overclocking). I testedthis and I can confirm it works, in Linpack benchmarks, before JIT I got 7-8 MFLOPS, after JIT I was getting 17-18 MFLOPS. That's like a 2.5 times speed increase for free! Apparently, in the custom 2.2 firmware, the performance sky rockets, but 2.2 custom is in testing phase so don't use that yet. I confirmed speed inscrease with Quadrant as well, the bar doubled in length in the results graph to show the increase in performance. This next guide is assuming you went through the guide above to root your phone, if not, this procedure will not work. Root is good.

To install JIT, if you are interested (2.5 times the speed), do the following:

1) Search for JiT-toggle-0.1 on google and download the rar file for it. The zip file contains a folder of the same name, extract it to your sdcard, not in any folders.

Generated by Jive SBS on 2011-08-06+01:00 172

Xperia X10 restarts itself

2) On your phone, go to the Market and download Terminal Emulator (get the one with the most stars as it's rating) and install it. After install, run it and you should see a blue screen and a command prompt. Now, if you are familiar with unix/linux scripting or DOS command line then this next part will be easy for you. If not, just following it extarctly as described.

3) At the blue screen, type in 'su' (jsut su, the quotes are to separate it from the rest of the text typed hjere as the instructions) and press the enter key on your virtual keyboard. The SuperUser privilege pop-up will appear again, so PRESS ON YES to grant it. At this point, it may make thre keyboard vanish so you cannot type anymore commands. No problems, just press back to exit it, then press on the Terminal Emulator app again to re-enter, type in su again, press eneter, and this time the keyboard should stay and SuperUser privileges should be automatically granted without a prompt for you.

4) The cursor (blinking thing if you guys are not sure what I mean) should be on the next line below, so provided that you copied the JiT-toggle-0.1 folder from the rar file directly onto the sdcard, and not into any folders, type this and press enter:

cd sdcard/JiT-toggle-0.1/

The cursor should move to the next line. From here type this and press enter:

sh enable_jit.sh

5) Congratulations, you just executed a shell script! Just watch as it goes through a bunch of commands and stuff to update the X10 to enable JIT. When it is done it may restart your phone, if it doesn't, just exit the app with the back key and do it manually. When it omes back, run linpack or quadrant to see the performance boost (you may want to run them before the upgrade to see the difference).

Generated by Jive SBS on 2011-08-06+01:00 173

Xperia X10 restarts itself

Remember that this is not an overclock but a more efficient way of using the CPU. I believe that makes the phone even more stable. So custom rom stable plus efficient CPU JIT stable = very stable = no restarting demons.

Enjoy!

[email protected] 1 posts since Feb 7, 2011 396. Re: Xperia X10 restarts itself Feb 7, 2011 4:58 PM

Hello SE,

1. WHAT TYPE OF PHONES UR SELLING? 2. PLZ GIVE US A SOLUTION FOR x10 REBOOT PROBLEM. 3. I CAN SEND MY PHONE TO YOU. 4. JOB PROFILE KEEPS ME FREQUENT BUSINESS TRAVEL, BUT BECAUSE OF MY X10 I AM DEEP TROUBLE, PLZ HELP ME.

My xperia x10i have the similar demage om motherboard,and my phone it is 2 months old,I understain it is a batch defective with motherboard,and the pcu snapdragon from qualqomm will overheated,and I feel strange smog smell,and also I talk with almost many people with the same problem like me! Hi friend i would like to support your campian, i ready to send the phone to the factory, which can help the sony study the problem and if they can help us. in india no one is ready to do sny repair work on this. regards bala 0091 9866798021

Generated by Jive SBS on 2011-08-06+01:00 174

Xperia X10 restarts itself

Roopesh.Ariya 17 posts since Feb 23, 2011 397. Re: Xperia X10 restarts itself Feb 23, 2011 1:24 PM

Hey me too have the restarting problem for my Xepria X10 which is jst 4 months old. It s been under repair for last 37 days. Still I have not received it.

uliwooly 7,738 posts since Jul 3, 2010 398. Re: Xperia X10 restarts itself Feb 23, 2011 2:31 PM

37 days and counting? thats just horrible

eyms25 3 posts since Mar 15, 2011 399. Re: Xperia X10 restarts itself Mar 15, 2011 3:34 PM

hey what happen to ur phone now. what is the problem why it is restarting itself.? i have the same prob about this phone..

eyms25 3 posts since Mar 15, 2011 400. Re: Xperia X10 restarts itself Mar 15, 2011 3:31 PM

any one can help me why my xp10 restarting itself.? What should be the reason why my xp10 restarting itself... what is the best thing to do to solve this things.. i cant use my xp10 bec it always like that... Pls guys help me.. hope my xp10 is not broken and hope anyone can help me solve this.. thnx guys..

Roopesh.Ariya 17 posts since Feb 23, 2011 401. Re: Xperia X10 restarts itself Mar 15, 2011 3:38 PM

Even I had this problem.. It was purely motherboard prblem. I got the motherboard replaced from Service Centre and now working fine..But it took 47 days to get it repaired. If you bought it recently then get the mobile replaced from where you bought.. Else u may give it to Sony Service centre...

stuey1973 1 posts since Mar 18, 2011 402. Re: Xperia X10 restarts itself Mar 18, 2011 6:55 PM

Generated by Jive SBS on 2011-08-06+01:00 175

Xperia X10 restarts itself

Hi all, I have just signed up to report the same issue. Im in the uk on the 3 network, with x10 running 2.1. Had the phone since last september and was great for the first few months, then occasionally began restarting, at first when the phone was charging, connected to wifi and downloading at the same time. This began happening under android 1.6, and continued when I upgraded it to 2.1, gradually becoming more and more frequent, to the point that I could only make 10 min calls on it. When left on standby, it was fine all day, but do anything with it, other than sending sms, and the phone would reboot within 10-15 mins of use. I became so frustrated that I took it back to 3 for repair. Got it back 4 days ago, the note included said they had fixed the crashing issue but no new parts had been required. Hmmmmmm. I thought, having read this forum topic before. Sure enough the phone was no better, infact it was worse, could not even leave it switched on and charging without the **** thing rebooting within 5 minutes of being turned on. Phone is off for repair again, and I have put a printed sheet inside with detailed description of what is happening along with the link to this very webpage.

Not happy. If it comes back not repaired, regardless of having a 24 month contract or not, I will be demanding a brand new replacement phone, or a comparable replacement android phone of a make other than se.

mashmash1979 2 posts since Mar 23, 2011 403. Re: Xperia X10 restarts itself Mar 23, 2011 10:13 PM

my wife x10 history, power failure led to the phone not switchingback on, followed the website recommendation of software upgrade by connecting to pc even though it wouldn't switch on, cha ching result it powered on. However she was not best pleased that all messages, contacts, everything wiped. It gets worse now the phone doesn't recognise the sim card, actually any sim card, vodafone shop visit later working for all of two hours, bang fails again don't know what they did but it nows goes through a fit of reboots about 50 times in 2hours. Then it starts the "i'm not powering on again" back to step one and so on and so on. I have a sony x10 that reboots and will not recognise the sim card any ideas apart from a house brick and a deep lake would be really helpfull. I did speak to sony thinking they may want to acknowledge this link but they say there are no issues with the x10 and you can see below:

Dear Ash Mark, Thank you for contacting the Sony Ericsson support centre.

Generated by Jive SBS on 2011-08-06+01:00 176

Xperia X10 restarts itself

We are sorry to hear of the issues which you are experiencing with your Sony Ericsson Xperia X10 and can advise this is not known to Sony Ericsson. If your handset is frequently rebooting itself then we would suggest that you try updating the software on your handset as there may be a fault with your software. This can be done free of charge using our Sony Ericsson Update Service tool. To carry out the update you will need internet access and a USB cable. It may be the case that user data is lost during this upgrade. We therefore recommend backing up any data to your SIM card, Memory Stick, or PC before upgrading. Please follow the steps below to download and install the update service software: 1. Go to www.sonyericsson.com/cws2. Choose your Model of handset3. Click on 'Xperia on Android 1.6/2.1'4. Select Downloads5. Click the link 'Read More and Download' beneath the Update Service6. Download Now Once you have installed the Sony Ericsson Update Service you will need to launch it. Once it opens simply follow the instructions that you will see on screen. The update should then begin. In the event that the Software Update fails to resolve the problem then you will need to send your Sony Ericsson handset to our service location to be examined by our authorised service engineers. The turnaround time for this process is currently on average 5-7 working days, from when the repair centre receives the handset. We offer apologies for any inconvenience this may cause. Please complete the attached repair form which includes the address to send your handset to. Place your handset in a Jiffy bag and send it via your Post Office obtaining a Proof of Postage receipt. When sending your handset do not include your SIM card, Memory Card, Charger or Battery. Please send a copy of your proof of purchase along with the handset in the Jiffy bag, if you do not have a copy of your proof of purchase we will endeavour to validate the handset warranty. Should we not be able to do this we will contact you to supply further information regarding the Proof of Purchase. Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of 10 to have your product returned should you not accept the estimated costs for repair. For more information on your Sony Ericsson Limited Warranty please consult your User Guide or visit www.sonyericsson.com/support.

Generated by Jive SBS on 2011-08-06+01:00 177

Xperia X10 restarts itself

For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.

Standard answer number one please, done all this befor contacting them, maybe they will read their own site.

Mashyboy

armarra 162 posts since Aug 30, 2010 404. Re: Xperia X10 restarts itself Mar 28, 2011 4:05 AM

Hi Mark, The X10 is a very high spec phone and you've obviously realised so in purchasing it...so its worth perservering with it. If you wanted a locked down phone that just works and you cannot customize it...then you'd have bought an iPhone. Your choice to purchase an android phone with high spec hardware shows you know the difference. There have been a number of rebooting problems on this forum and from what I have read, the sure fix appears to be a replacement of the motherboard. The downside of this is that you have to be patient to get this to be done. I have seen posts on this forum that were fixed first time and others who say that you have to send it back to sony 3 times before they will do this hardare fix. To be fair to them though... it's worth while you making sure there is nothing else you may have installed or inadvertenly altered that could make it do this..for example, a lack of memory space because of some programs that are placed on by unknown sources can cause the phone to behave eratically. so.. a good check of the phone is to put their plain vanilla software on the phone and see how it behaves. if no luck then send it right back detailing that you believe a motherboard replacement will fix the problem On the subject of lost contacts and messages, This phone has a very good backup system called backup and restore but it is not on the phones when they came out all that time ago, instead , you have to upgrade the software to get this backup and restore that backs up messages and contacts once you have the new sotware 'android 2.1 or greater' on the x10. another good thing is to get titanium backup software and for this you will need superuser access that can be done by plugging the phone into the pc and using google to search for the keywords oneclick and root. There is lots to this phone and out of the box it is fairly ordinary from a software perspective. so all I am saying is perservere with it and if you have any questions just ask on this forum. there is a good community here and people will respond to help. you have to remember that 1000s of these phones are sold all around the world and although the complaints on this forum seem many, the percentage of stuffed phones that keep rebooting are small. This is however a problem and Sony need their arses kicked for being so unresponsive to these user complaints.. The least they can do is fix the **** phone quickly

Generated by Jive SBS on 2011-08-06+01:00 178

Xperia X10 restarts itself

instead of making you jump through so many hoops.. But again.. stick with it... its a great phone if you get to know and use its advanced features. Cheers..

riteshgulrajani 1 posts since Mar 28, 2011 405. Re: Xperia X10 restarts itself Mar 28, 2011 7:03 AM

Hi everyone, Just went through the posts here and found it very surprising as this phone has an issue which has not been resolved completely. Well, I was planning to get an Xperia X10 from US but after going through this forum, i may have to give a 2nd thought. One request to people who have being using Android smartphones, I'm kinda new to this, so if anyone can advice me on which phone can i get would be really appreciated. Seems like Samsung Galaxy S/S2 is better off than Xperia X10???? and what about phones like HTC and Dell??

vincent8588 5 posts since Apr 3, 2011 406. Re: Xperia X10 restarts itself Apr 3, 2011 8:43 AM

hi there, i also having same problem to my xperia x10i,when i do backup & restore, when backup almost complete, will be auto restart at text message part and when open google gps also will auto restart itself, whats going on for this matter, anyone can tell me and how to solve it. thank you.

MistaHassell 8 posts since Apr 5, 2011 407. Re: Xperia X10 restarts itself Apr 5, 2011 4:15 AM

I would backup contacts (export - SDcard), SMS messages (sms backup+) and applications with Titanium Backup. Then I would use the SEUS application located in - C:\Program Files (x86)\Sony Ericsson\Update Service - not PC Companion and with a fresh installation, go about reloading my apps and restoring everything.

Am I missing something here? Seems too often I'm seeing this kind of question and the response is always the same.

SEUS is a fantastic program and the locked boot loader makes the X10 practically indestructible, although it limits the customizations and has made some de3velopers

Generated by Jive SBS on 2011-08-06+01:00 179

Xperia X10 restarts itself

(including myself) quite disappointed and upset in the past, it is a god send when it comes to being able to restore the phone to an original stable state.

MistaHassell 8 posts since Apr 5, 2011 408. Re: Xperia X10 restarts itself Apr 5, 2011 4:20 AM

I would backup contacts (export - SDcard), SMS messages (sms backup+) and applications with Titanium Backup. Then I would use the SEUS application located in - C:\Program Files (x86)\Sony Ericsson\Update Service - not PC Companion and with a fresh installation, go about reloading my apps and restoring everything.

Am I missing something here? Seems too often I'm seeing this kind of question and the response is always the same.

SEUS is a fantastic program and the locked boot loader makes the X10 practically indestructible, although it limits the customizations and has made some de3velopers (including myself) quite disappointed and upset in the past, it is a god send when it comes to being able to restore the phone to an original stable state.

A7medFouad 4 posts since Apr 16, 2011 409. Re: Xperia X10 restarts itself Apr 16, 2011 4:23 AM

this prob. is also facing me ... does any ony have the solution ??

ElectricBarbarella 6 posts since Apr 14, 2011 410. Re: Xperia X10 restarts itself Apr 18, 2011 6:19 PM

I have the restarting issue too. I'm soo confused with all the advice on here & just don't know what to do

Sam-SEanswers 568 posts since Apr 11, 2011 411. Re: Xperia X10 restarts itself Apr 19, 2011 2:18 AM

The first step I would always advise is running an update or repair of the software on your handset using either PC Companion or the Update Service.

Generated by Jive SBS on 2011-08-06+01:00 180

Xperia X10 restarts itself

A7medFouad 4 posts since Apr 16, 2011 412. Re: Xperia X10 restarts itself Apr 19, 2011 2:27 AM

the problem happened after i had made the update :S

Sam-SEanswers 568 posts since Apr 11, 2011 413. Re: Xperia X10 restarts itself Apr 19, 2011 2:34 AM

That would tell me that there was a problem loading the firmware during the update and as such I would advise performing a repair via PC Companion.

MistaHassell 8 posts since Apr 5, 2011 414. Re: Xperia X10 restarts itself Apr 19, 2011 4:17 AM

If the problem happened after you made an update, update again!

Sounds silly, time waste and is frustrating but worth your time to have a stable phone.

Another way to go, is to check the systems debug events, with the Android SDK.

C:\adb shell logcat

Providing the android sdk is in your path, the debug of your phones system events will print over the Command Prompt.

Generated by Jive SBS on 2011-08-06+01:00 181

Xperia X10 restarts itself

To check if you have the required Android-SDK in your system path (environment variable) check with a command prompt like this, and aside from other entries you need these two;

C:\>path PATH=C:\Program Files (x86)\Java\jdk1.6.0_23\bin;C:\apktool;C:\android-sdk-windows\platform-tools

Download the Android SDK from here - http://developer.android.com/sdk/index.html - or alternatively if you would like a GUI - the easiest one maybe to use the MOTODEV Studio from Motorola, which has a GUI for Logcat and a fully featured development environment using the Eclipse IDE, pre-configured for Android app debugging and development. [adb] logcat [<option>] ... [<filter-spec>] ...

dasdadvsadccd 24 posts since Jan 18, 2011 415. Re: Xperia X10 restarts itself Apr 20, 2011 8:55 PM

Guys, I might have a solution to the restarting problem, but it might not work for everyone, but it worked for me. I own an Xperia X8 and I have noticed that my phone also heats up, especially when using GPS or charging, I have no solution to that, but the restarting problem could be down to 2 things:

1.Do you have a lot of free internal memory? Delete some apps, try and aim to have at least 15mb+ free 2.When you turn the phone on, don't use it straight away while some things load, wait a minute or so and kill any apps using Advanced Task Manager. 3.You have a live wallpaper turned on, this often makes it boot up again, try a standard wallpaper 4.It could be down to something else that I don't know about or a hardware problem as some of you have mentioned.

I hope this might have helped you, sorry if it didn't there is not much more that I can do.

Generated by Jive SBS on 2011-08-06+01:00 182

Xperia X10 restarts itself

Thanks Matteo

ak3dgfx 484 posts since Sep 12, 2010 416. Re: Xperia X10 restarts itself Apr 20, 2011 10:43 PM

it's highly likely that it won't help

I think you are mistaking the way Android works, it's not Windows, it doesn't thrive on free memory. No matter how many apps you have installed it shouldn't affect the way the phone works.

Now, task killers - have a read about these before extolling their virtues. If the phone wants an app to run, then it will run it. If you then kill the app, the phone will restart the app - see where we are going here?

My advice is that if your phone is getting hot, take it back to Sony.

A7medFouad 4 posts since Apr 16, 2011 417. Re: Xperia X10 restarts itself Apr 21, 2011 4:35 AM

yes .. it is getting hot .. and restarting alot

dasdadvsadccd 24 posts since Jan 18, 2011 418. Re: Xperia X10 restarts itself Apr 21, 2011 9:55 AM

It might not work, but when I kill apps, the performance gets a lot better.

ak3dgfx 484 posts since Sep 12, 2010 419. Re: Xperia X10 restarts itself Apr 21, 2011 11:56 AM

How do you measure this improvement in performance?

Generated by Jive SBS on 2011-08-06+01:00 183

Xperia X10 restarts itself

Unless you have poorly written app which is eating your phones performance (only you know this) then task killers serve little or no purpose.

Have a look what is using your phones processing power (far more important than memory to Android) using any one of the many monitoring apps on the market and if anyone app is forcing the processor to run full speed 100% of the time then uninstall it.

I would suggest that the increas in peformance you are seeing is due to two things, one psychological - you've killed apps so it must run faster right? secondly, because you have 'woken' the phone up, the processor will be running at 100% making everything seem faster than it was. Remember, the processor speed is variable on these phones.

Task killers really are the work of the devil

AmandaM52024 1 posts since Apr 22, 2011 420. Re: Xperia X10 restarts itself Apr 22, 2011 8:02 PM

Hi Justin, I am having a big problem with my experia X10 it has been restarting itself for the past couple of months and now it isnt taking a charge or even switching on so If I was you I would back up all your contacts and Info ASAP, I have lost all of my contacts and my pics etc. This is the last time I will ever buy a Sony Ericsson handset as this is the 2nd one I have had which has had the exact same problem.

vincent8588 5 posts since Apr 3, 2011 421. Re: Xperia X10 restarts itself Apr 26, 2011 3:23 AM

hi there, i also having same problem to my xperia x10i,when i do backup & restore, when backup almost complete, will be auto restart at text message part and when open google gps also will auto restart itself, whats going on for this matter, anyone can tell me and how to solve it. thank you.

Generated by Jive SBS on 2011-08-06+01:00 184

Xperia X10 restarts itself

uliwooly 7,738 posts since Jul 3, 2010 422. Re: Xperia X10 restarts itself Apr 26, 2011 3:57 AM

do you have a lot of SMS and MMS in your messaging app, if you do that could be the problem

try to back them up with

https://market.android.com/details? id=com.riteshsahu.SMSBackupRestore&feature=search_result

or even better back them up to your gmail

https://market.android.com/details?id=com.zegoggles.smssync

then after that delete all your sms/mms and backup everything (w/o mms/sms)

vincent8588 5 posts since Apr 3, 2011 423. Re: Xperia X10 restarts itself Apr 26, 2011 4:14 AM

i dont have a lot sms/mms, since after update to andriod 2.1 alrdy having this problem

uliwooly 7,738 posts since Jul 3, 2010 424. Re: Xperia X10 restarts itself Apr 26, 2011 4:23 AM

try to update the phone once more and see if that solves your issue, I hope is not because you have a damaged motherboard

M25976m 2 posts since

Generated by Jive SBS on 2011-08-06+01:00 185

Xperia X10 restarts itself

May 11, 2011 425. Re: Xperia X10 aiuto in lingua italiana May 11, 2011 9:31 AM

...salve a tutti possibile dopo aver fatto l'aggiornamento tramite pc si perdono tutti i contatti e tutti i recapiti telefonici e anche tutte le applicazioni fatte con google e facebook ....spero di avere una sollecita e risolvibile risposta buona giornata ...marco.

uliwooly 7,738 posts since Jul 3, 2010 426. Re: Xperia X10 aiuto in lingua italiana May 12, 2011 12:30 AM

this is an english only forum

translate.google.com

M25976m wrote:

Hi all .. you can after the update via pc you lose all the contacts and all telephone numbers and also all the applications made with google and facebook .... I hope to have a prompt response and solvable good day. .. mark. if you have the latest Backup & Restore you won't lose your contacts, sms/mms, apps, etc

uliwooly 7,738 posts since Jul 3, 2010 427. Re: Xperia X10 aiuto in lingua italiana May 12, 2011 12:30 AM

check if you have the latest

http://www.sonyericsson.com/update/BackupAndRestore/xperiaX10?lc=en&cc=IT

M25976m 2 posts since May 11, 2011 428. Re: Xperia X10 aiuto in lingua italiana May 12, 2011 10:39 AM

..grazie tante Uliwooly...ho ritrovato i contati con google e fb ma i contatti telefonici di parenti e amici che non usano i social network...non li trovo...credo che siano andati persi....

Generated by Jive SBS on 2011-08-06+01:00 186

Xperia X10 restarts itself

vorrei chiederti come mai avendo la username e pass di un wifi per potermi collegare in citt dove c' la rete wifi , non riesco a connettermi a quella rete me la trova tra le reti mi dice aperta ma non funziona...

ancora un'altra domanda , ho la linea tramite chiavetta 3 al pc, possbile collegare nella stessa rete il pc e il telefono...usando wireless o bluetooth del pc per usare entrambi... grazie infinite dell'aiuto e buona giornata ....marco...dall 'Italia...

uliwooly 7,738 posts since Jul 3, 2010 429. Re: Xperia X10 aiuto in lingua italiana May 12, 2011 2:52 PM

translate.google.com .

. Uliwooly thank you very much ... I have found to deal with google and FB but the phone calls from relatives and friends who do not use socialnetworks do not find them ... ... I think they are lost.... I would like to ask you why having the usernameand pass so I could plug in a wifi city where there'swifi network, can not connect to that network ofnetworks is to me tells me open but does not work... yet another question, I stick by the line 3 to the PC,you keep getting lost in the same network to connect the PC and the phone ... using wirelessBluetooth or PC to use both ... thank you so much aid and good day ... .... marcofrom Italy '...

uliwooly 7,738 posts since Jul 3, 2010 430. Re: Xperia X10 aiuto in lingua italiana May 12, 2011 7:40 PM

Generated by Jive SBS on 2011-08-06+01:00 187

Xperia X10 restarts itself

I don't quite understand your question, and google translate isn't helping, if you can type it in English I could help you

snakepro7 12 posts since Sep 7, 2010 431. Re: Xperia X10 restarts itself May 29, 2011 4:15 PM

Im also getting this restart problem since a couple of weeks now. The phone just keeps restarting for minutes while the battery keeps draining (about 30% drained during reboot loop). Well, in most cases, i had a restart loop in the following situations:

1. After recharging the battery to more than 90%; 2. In wireless mode with less than 40% of battery; 3. When the x10 is in landscape mode for more than a minute; 4. After I installed Go launcher; 5. Ever since i last updated the phone; and 6. When im using the phone non-stop for more than an hour.

Perhaps, its a battery problem, causing it to overheat. If this is so, then SE should have warned its users about this issue. I bought mine in Dubai and live in Mauritius. I wonder if the representative of SE here would even bother about the warranty.

Any help from anyone of you would be great..

uliwooly 7,738 posts since Jul 3, 2010 432. Re: Xperia X10 restarts itself May 29, 2011 4:36 PM

your phone might be overheating, you can download a temp monitor

https://market.android.com/details?id=org.alldroid.apps.tempmonitorlite

Generated by Jive SBS on 2011-08-06+01:00 188

Xperia X10 restarts itself

to check that

remember the lithium ion batteries will drain faster if they get hot

uliwooly 7,738 posts since Jul 3, 2010 433. Re: Xperia X10 restarts itself May 29, 2011 4:37 PM

you can also repair your phone using Update Service

http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/ xperiax10?lc=en&cc=gb

vu2ikl 12 posts since May 25, 2011 434. Re: Xperia X10 restarts itself May 31, 2011 10:51 AM

same problem. 7 months old phone. i updated to 2.1.B.0.1 hoping that it would solve the problem. but no. 1. it restarts itself if it has sim card in it. (around 8-9 restarts to finally start it properly) 2. it restarts itself if wifi is on ( around 3-4 times before proper boot)

if there is no sim card and wifi is of it will boot properly after couple of restarts.

uliwooly 7,738 posts since Jul 3, 2010 435. Re: Xperia X10 restarts itself May 31, 2011 5:40 PM

did you try to use Update Service

http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/ xperiax10?lc=en&cc=gb

Generated by Jive SBS on 2011-08-06+01:00 189

Xperia X10 restarts itself

vu2ikl 12 posts since May 25, 2011 436. Re: Xperia X10 restarts itself May 31, 2011 6:55 PM

yes i did update my phone using SEUS. but doesn't help. i heard x10i had many phones with faulty motherboard which has caused this problem my phone though bought recently had come with only 1.6. might have been old. so even my phone might have the motherboard problem so i am thinking of shifting to neo (when are they going to launch it in india) or arc.

how do i check if my phone has motherboard problem?

uliwooly 7,738 posts since Jul 3, 2010 437. Re: Xperia X10 restarts itself May 31, 2011 7:59 PM

Still no news on the arc/neo on india, and yeah a lot of X10i got a motherboard issue

you should contact SE

http://www.sonyericsson.com/cws/common/contact?cc=us&lc=en

IvanSirakov 2 posts since Jun 1, 2011 438. Re: Xperia X10 restarts itself Jun 1, 2011 1:01 AM

Hi to all.Looks like I am not the only one with the rebooting problem.I want to mention that I have spent a lot of time reading in the net how this isue can be solved but with no success.Then finally I've decided that the right thing is to call Sony Ericsson and ask.I have called to the Sony Ericsson center in England,Greece and Bulgaria.Funny a?It is anoying how you explain them one hour what is the problem with your phone and finally they give you a quick answer with a question:Did you try reparing the software by SUEUS?How dumb can be someone - so there are two possibilities 1-st is that they know very well what is the bloody problem and they want to hide it so there are not thousands of phones waiting to be change due to a fault hardware,and 2-nd is that they really don't know and they don't give

Generated by Jive SBS on 2011-08-06+01:00 190

Xperia X10 restarts itself

s..t to fix it......I almost broke my phone with the hummer,after some crazy ideas passed through my mind to run the car on top if it.........do we "the customers'' deserve such an unprofessional behaving?My wife made up my mind and I sent it to sonyericsson and has been 10 days so far and no result.So I have a question to the support center-Do really I had to brake my phone, for which I have paid cash,with the hummer or I had to run the car through it so I can be really sure that I don't have a phone and I really don't have to worry about loosing data on it and etc.

uliwooly 7,738 posts since Jul 3, 2010 439. Re: Xperia X10 restarts itself Jun 1, 2011 1:40 AM

if you already try a different battery, repair the phone using either PC Companion and/or Update Service and you still have the same problem, it might be the Motherboard, there are a lot of X10i that had the same issue

uliwooly 7,738 posts since Jul 3, 2010 440. Re: Xperia X10 restarts itself Jun 1, 2011 1:41 AM

I also read that the battery was lose on some X10s, this is how you test that, turn your phone on, then drop it on a table, not too high not to hard, just a small drop, couple of centimeters high if your phone reboots then it might be the battery been lose

Ninazu 27 posts since Sep 16, 2010 441. Re: Xperia X10 restarts itself Jun 1, 2011 3:19 AM

Not sure if this will help but... I read somewere that older simcard can cause the X10 to reboot itself. Maybe changing the simcard to a newer version may be your answer. If this is true who knows, but it may be worth a try.

A7medFouad 4 posts since Apr 16, 2011 442. Re: Xperia X10 restarts itself Jun 1, 2011 3:28 AM

my sim is just new .. it is not related to this issue

uliwooly 7,738 posts since Jul 3, 2010 443. Re: Xperia X10 restarts itself Jun 1, 2011 3:57 AM

Sony Ericsson's contact info

Generated by Jive SBS on 2011-08-06+01:00 191

Xperia X10 restarts itself

http://www.sonyericsson.com/cws/common/contact?cc=gb&lc=en

vincent8588 5 posts since Apr 3, 2011 444. Re: Xperia X10 restarts itself Jun 1, 2011 3:52 AM

my xperia x10 oso facig same problem, after send to the sonyericsson center, they clarify not for software problem is mother board and pc board problem, try to send and check, if not keep on restart really made headache only.

Sam-SEanswers 568 posts since Apr 11, 2011 445. Re: Xperia X10 restarts itself Jun 1, 2011 4:00 AM

With any main board prbolem, this would really need to be have the part replaced by a repair agent.

Rustaman83 4 posts since Oct 25, 2010 446. Re: Xperia X10 restarts itself Jun 1, 2011 4:17 AM

It is not software, battery or the SIM, it is clearly a design flaw causing the HW fault. Finally after having had my phone in for repair 4 times the motherboard was replaced and now it is working fine (for now). It got to the point where it was so bad I couldnt even send SMS without it starting a cycle of reboots.

There is clearly an issue with this model yet SE dont want to acknowledge it. Thank god the device is now EOL so there will be no more customers spending a tonne of money on what effectively became a brick for me that I was tempted to throw at someone.

While it is working fine now, I dont expect it to stay that way as SE clearly didnot do their homework with this model and due to the ****** design of the phone (among other flaws like the ear piece, wtf is with that??) it will more than likely suffer the same fate as my 1st Xperia x10. I will not be purchasing a SE ever again, and they can stick their so called Xperia play "playstation phone" up there A**! Read some reviews and they are not favourable. Also their customer service is utter ****!

Generated by Jive SBS on 2011-08-06+01:00 192

Xperia X10 restarts itself

SE clearly you have a long way to go before you can play with the big boys in the smartphone market...

Samsung/Iphone all the way I say!

uliwooly 7,738 posts since Jul 3, 2010 447. Re: Xperia X10 restarts itself Jun 1, 2011 4:31 AM

the odd thing is that it only happens to the X10i version, not the X10a, I wonder whats all that about, samething with the Arc the LT15i has reboot issues but not the LT15a.

Rustaman83 4 posts since Oct 25, 2010 448. Re: Xperia X10 restarts itself Jun 1, 2011 4:37 AM

Nope not the case, I have the x10a and have experienced this issue from the start.

uliwooly 7,738 posts since Jul 3, 2010 449. Re: Xperia X10 restarts itself Jun 1, 2011 6:06 AM

that's odd, let me rephrase it then, I've noticed that this issue its a bit more frequent on the X10i than the X10a (that I'm aware of)

IvanSirakov 2 posts since Jun 1, 2011 450. Re: Xperia X10 restarts itself Jun 1, 2011 9:16 AM

Hey you have to understand that this problem is a hardware problem not a battery fault and sony ericsson have to go out with a statement like many car companies had done,and they had perchased back their cars for repair.This is a professional behaving.And they have to collect all the faulty phones and repair them instead of stupid answers.

[email protected] 2 posts since Jun 18, 2011 451. Re: Xperia X10 restarts itself Jun 18, 2011 4:14 PM

Hi

Generated by Jive SBS on 2011-08-06+01:00 193

Xperia X10 restarts itself

I This problem is due to Andriod booting falire or startup issue,

Try the bellow methods , i think it may resolve your problem.

1. First reset the phone settings using factory settings 2. Connect to system using as USB mode, delete all your personal data including media files everything, in memory card. 3.download the new PC suite from sony website, 4. Connect the phone, there will be a option called reinstall. 5. Make sure that during reinstallation there should not be a power failure in your computer, and minimum 50% battery should be there. 6. After reinstalling the phone software, it may take up to 10-12 Minutes startup. 7. Then check still your phone is restarting, If the problem is same ,, there is a internal motherboard/hardware issue.

OmegaDEATH 345 posts since Sep 1, 2010 452. Re: Xperia X10 restarts itself Jun 18, 2011 4:27 PM

This issue seems to cuased over time as the device overheats a lot and this happens in many X10's.

Marcos-Paiva 1 posts since Jun 21, 2011 453. Xperia X10 restarts itself Jun 21, 2011 3:45 PM

Hi all. I have the same problem with my X10, restarting when it seems to have many apps running. I tried to remove the SIM card and the memory card in order to check if one of them could causing the problem, but the X10 restarted as well.

Generated by Jive SBS on 2011-08-06+01:00 194

Xperia X10 restarts itself

Then I downloaded the SetCPU and I set it to decrease the CPU clock to 576MHz when the Battery temp is >= 34,5C (or 94.1F). Apparently it solved at least 90% of the restarts. Usually I make my tests running the game Racing Thunder II Lite Edition. Before I have used the SetCPU, the X10 restarted on the first or second time running this game. Now I can play the game many times without restarting. I'm using SetCPU for a week and so far I think that my x10 did not restarted...maybe only one time when my son was playing...I'm not sure.

I know it will not fix the problem permanently, but I hope this can help someone. Next week I will try report how the X10 is going. Regards.

Marbrien 8 posts since Sep 16, 2010 454. Re: Xperia X10 restarts itself Jun 29, 2011 1:38 PM

My Xperia X10 Mini Pro randomly reboots, on average once a day. sometimes more. The reboots are not connected to any particular activity (such as USB connection to PC), and I don't use the phone for games or special apps. Usually the phone is idle when a reboot occurs, although once it happened during a call. Sometimes I get a notification sound when the reboot occurs, sometimes I don't (which is worse, because I'm missing calls without realising it). The phone does not go into a cycle of rebooting, once a reboot has occurred it usually works OK at least for a while. I am running Android 2.1-update 1. The Model Number is U20i. Does anyone, in particular anyone from Sony, have any suggestions as to what can be done to make the phone reliable?

Marbrien 8 posts since Sep 16, 2010 455. Re: Xperia X10 restarts itself Jul 2, 2011 10:10 AM

My Xperia X10 Mini Pro randomly reboots, on average once a day. sometimes more. The reboots are not connected to any particular activity (such as USB connection to PC), and I don't use the phone for games or special apps. Usually the phone is idle when a reboot occurs, although once it happened during a call. Sometimes I get a notification

Generated by Jive SBS on 2011-08-06+01:00 195

Xperia X10 restarts itself

sound when the reboot occurs, sometimes I don't. The phone does not go into a cycle of rebooting, once a reboot has occurred it usually works OK at least for a while. I am running Android 2.1-update 1. I have tried a repair reinstall of that software, it did not help. The Model Number is U20i.

Does anyone, in particular anyone from Sony, have any suggestions as to what can be done to make the phone reliable?

linkz0rz 6 posts since Dec 23, 2010 456. Re: Xperia X10 restarts itself Jul 2, 2011 11:15 AM

Can't we all accept that Sony Ericsson are just a pile of donkey pats and just buy Samsung's instead? How can a company make a phone that has so many problems across different phones of the same generation? It just blows my mind! Then what do Sony do after we complain? Do it properly with the Arc, but the problem is that the hardware in the Arc is pretty much competing with the Samsung Galaxy S, the sametime Samsung releases the Galaxy S 2 with dual core processor and more RAM. Anyone who buys the Arc to replace their X10 is just wasting money, might as well get the Samsung Galaxy S 2 which is faster in the same generation as the Arc, or the LG Optimus 3D, or even go for an iPhone 4 despite the next iteration of the iPhone coming out soon. I give Sony Ericsson my 'special' finger, and say goodbye to the brand altogether. What's that? Sony Xperia Play? I'm sorry man, but that is also based on last generation tech with PSP like games. Just wait for the Sony PSVita with 3G if you want a portable internet Sony device, that has quad core processor and quad core graphics with a hosto f other amazing features. I bet they will have a PSVite type phone coming out later as well, making buying any of Sony's current phones a complete waste of time and money.

How cna a whole family of X10 phones reduce the reputation of Sony Ericsson to such a joke? I am comprehend how the management of the company even made their decisions. Make a series of phones that have not been properly tested, when people complain too much, replace them, and then make new phones to make up for the disaster that ensues, get left behind by the competition as a result while they go dual core and 3D whilst the latest handsets are only as good as the last generation of rival brands.

Sorry for the rant, but I had to get it off my chest. I place ap ost here that I found a way to repair the phone/ make it more stable, but fact is that it went mad again, and Sony would not

Generated by Jive SBS on 2011-08-06+01:00 196

Xperia X10 restarts itself

replace it or fix it without me incurring a charge because, of course, it's passed it's warranty period, the period in which support were difficult to get in touch with, and when you did get in touch with them, they tol you to re-flash your software to not much avail. Think about it, you develop a restart fault on your Sony phone, you basically cannot use it properly for the few days you contact support, few days later they tell you to re-flash your phone's software to official software, you do it but it doesn't work so you contact supprot again, another few days pass and then they they ask you if you're flashing it properly. You reply you have, then a few days later, if you're lucky, they tell you to send the phone in, and when after a month or so, you get the phone back, fixed apparently, but all the engineeers did was re-flash it so the restart issue is still there. Contact support, few days later they say send it back, another month later, they send it back and if you;'re lucky, they may have replaced your handset with a working one. Or the replacement doesn't work. Altogether, you're looking at about 3 months of owning a phone but being unable to use it fully. Fantastic. Just buy a different brand of phone and not encounter madness on this scale.

dataexception 5 posts since Jul 25, 2010 457. Re: Xperia X10 restarts itself Jul 2, 2011 11:47 AM

I couldn't agree more. My Sony Xperia X10 is working okay now, though I wish I didn't have to go through the whole Xperia X10 reboot nightmare. It's not a user experience that would want me to purchase another product from the company. I guess if they responded better to customer complaints and recalled the defective phones, I could still try another Xperia product. But now, no matter how sleek those new phones look, I wouldn't waste my money on another Sony Ericsson phone.

All you guys trying to solve the random reboot by updating the software, don't waste your time. It's not a software problem. It's a hardware problem. So have your phone replaced, or at least the motherboard. I think most Sony service center have a policy of not doing a replacement until you visited them twice so just be persistent and hope that eventually they replace your phone. Alternately you can charge this to experience and buy a Samsung Galaxy S or an HTC phone.

Gretz 8 posts since Jul 4, 2011 458. Re: Xperia X10 restarts itself Jul 4, 2011 1:24 AM

I got my phone fixed at the service center for the second time last June 22, 2011. It was working fine until this morning but then all of a sudden my phone could not read my SIM all over again. I tried to do the update/repair from the instructions they gave me and it didn't help. It just got worse. I can't power it on anymore. I just need a working device that doesn't

Generated by Jive SBS on 2011-08-06+01:00 197

Xperia X10 restarts itself

break down every other time. What could be possibly wrong aside from the software? From what I gather, the problem may not just be the software because they've re-installed the OS and monitored the phone twice which is the number of times I've taken it to the service center last month. This is very inconvenient having to experience the same issue with this phone over and over again. I'm starting to loose my patience. I've only had this phone for almost a month and I'm having so much trouble with it. I mean they keep the phone for three long days when I take it at the service center. Shouldn't that be enough time to figure out the problem with the phone? I'm really disappointed with Sony Ericsson. I'm never going to buy any of their products.

uliwooly 7,738 posts since Jul 3, 2010 459. Re: Xperia X10 restarts itself Jul 4, 2011 1:29 AM

did you tried to use a different micro USB cable and charger?

Gretz 8 posts since Jul 4, 2011 460. Re: Xperia X10 restarts itself Jul 4, 2011 1:34 AM

Yes, I already did and it didn't help. It just made a warning sound and my phone shutdown.

uliwooly 7,738 posts since Jul 3, 2010 461. Re: Xperia X10 restarts itself Jul 4, 2011 1:36 AM

it could be your battery, your charger or usb cable or worse your motherboard

Gretz 8 posts since Jul 4, 2011 462. Re: Xperia X10 restarts itself Jul 4, 2011 1:47 AM

It might be the motherboard but they just keep on insisting that it's the software. I already email this problem to SE Cust Srvce and it takes forever for them to respond.

uliwooly 7,738 posts since Jul 3, 2010 463. Re: Xperia X10 restarts itself Jul 4, 2011 6:22 AM

Call them

Generated by Jive SBS on 2011-08-06+01:00 198

Xperia X10 restarts itself

http://www.sonyericsson.com/cws/common/contact?cc=gb&lc=en

By phoneCall us at the following number: - 08705 237 237 (Local rate) (0,10/m) - 08705 237 237 (Xperia)See all numbers worldwide

Gretz 8 posts since Jul 4, 2011 464. Re: Xperia X10 restarts itself Jul 6, 2011 2:42 AM

I called the SE Cust Service yesterday and they said they are going to replace the motherboard and I would have to wait for 2 weeks. I hate that I would have to experience going back and forth to the service center just to have my phone fixed. I'm never going to buy any SE products again and I'll make sure none of my family, friends and relatives be interested in buying their defective products.

seettc 6 posts since Mar 21, 2011 465. Re: Xperia X10 restarts itself Jul 4, 2011 8:05 AM

Yes , got this restart and shutdown problem . Went to the service center 3 times in a row .. and they always insist that it is software problem .

After much arguement and scolding with the service center and complaining in this blog and make my complain to Sony Ericsson Headquaters in Malaysia , finally they replace the motherboard ... and my X10 is now working perfectly .

Problem with Sony Service Center is that they won`t admit it is the motherboard problem ... :( Need to scold them ... Haiz ..

Marbrien 8 posts since Sep 16, 2010 466. Re: Xperia X10 restarts itself Jul 4, 2011 9:33 AM

Generated by Jive SBS on 2011-08-06+01:00 199

Xperia X10 restarts itself

The majority view seems to be, then, that a motherboard replacement is required; but that the SE Service Centre will not readily or quickly undertake the replacement.

Personally, I don't care about having a phone which embodies the most leading edge technology. What I care about first and foremost is reliability, because I have an elderly parent in hospital following a stroke. If SE are going to put me through that much grief to get a phone that is reliable, then I regard SE as beneath contempt.

I, like many others on this forum, have now made up my mind never to purchase another SE product of any kind ever again.

Presumably SE calculate that for every past customer they have alienated, they can get a new one. It is not how I do business. I hope and believe that they are wrong.

Gretz 8 posts since Jul 4, 2011 467. Re: Xperia X10 restarts itself Jul 6, 2011 2:38 AM

I already called the SE Cust Service and they said they are going to replace the motherboard and I would have to wait for 2 weeks. I hate that I would have to experience going back and forth to the service center just to have my phone fixed. I'm never going to buy any SE products again and I'll make sure none of my family, friends and relatives be interested in buying their defective products.

Gretz 8 posts since Jul 4, 2011 468. Re: Xperia X10 restarts itself Jul 6, 2011 2:52 AM

SE doesn't only have defective phones but they also have stupid Customer Service.

DisappointedwithSE 4 posts since Jul 10, 2011 469. Re: Xperia X10 restarts itself Jul 10, 2011 8:17 AM

I have always loved SE phones.

Generated by Jive SBS on 2011-08-06+01:00 200

Xperia X10 restarts itself

But ..

I will never buy another SE phone, especially their Smartphones. The Xperia X10 was the 1st smartphone by SE but it is really an inferior product. Not only does it restart by itself as and when it feels like it. The phone recently also seems to act weirder where people said they could not get me because I did not answer my phone, however this X10 did not even ring and there was no missed call! Whenever a call comes in, sometimes the slider just does not respond or just shows itself as being stucked in the middle of the slider while the phone continues to ring. The screen sensitivity is also weak and a far far far cry from other smartphones maker. The bluetooth connection for transfer of files is highly unstable and pretty useless, unlike my other SE phone W995. Though it boasts of a 8.1MP camera but the picture quality is not up to mark, unlike the W995 I had.

There are a lot of issues with this phone.

Sadly to say, this will probably be my last SE phone that I will ever get and I suggest to those people thinking about getting SE phones to forget it because you will regret it. Though the exterior design is quite attractive but it stops there and it has no "meat" within and a very weak phone. My current X10 dark chrome edges are actually peeling and does not last long at all, this being only my 3rd month of ownership and I try to take care of it as best I can.

I will perhaps look at HTC, Samsung or even Apple as possible choices.

Generated by Jive SBS on 2011-08-06+01:00 201

Xperia X10 restarts itself

(This is my 4th SE phone for a long time and was loyal to SE products till I got the X10 .. but no more, I give up)

KBenjaminMark 1 posts since Jul 11, 2011 470. Re: Xperia X10 restarts itself Jul 11, 2011 7:09 AM

I love my Xperia X10i very much. I am eagerly waiting for 2.3 to boost up my usage and performance. But yesterday night onwards, I found something very strange little thing that started creeping my phone. Is it the right place to ask this?

Whenever I lock my screen and unlock, on top of my home screen, where I place my digital clock, I see a big star like golden color light powers on, and then slowly disappears. I tested, and this is happening when I unlock my phone from sleep status.

Is there any way to get this fixed? What's happend to my phone? Please advice.

Xkimog 58 posts since Mar 30, 2011 471. Re: Xperia X10 restarts itself Jul 17, 2011 4:47 AM

Is your phone restarting by itself? because this is the discussion here, please start another one with your specific issue.

Gretz 8 posts since Jul 4, 2011 472. Re: Xperia X10 restarts itself Jul 11, 2011 2:12 PM

Me and my family used to be SE users but sad to say we no longer support SE products.

apurele1 1 posts since Jul 16, 2011 473. Re: Xperia X10 restarts itself Jul 16, 2011 11:16 PM

i always bought SE but now i decided never buy again anything relationaded with them, horrible phone. i am gonna up a video when i show the uniq way to turn on the phone (stupid but is 100% true). the only solution a new phone ( maybe a HTC).

Generated by Jive SBS on 2011-08-06+01:00 202

Xperia X10 restarts itself

Trinity_xi 8 posts since Jan 28, 2011 474. Re: Xperia X10 restarts itself Jul 18, 2011 4:11 AM

So im not alone on this problem here SE fail on this part 600$ phone and we must drop it to garbage lol nice done SE. And i was thinking to buy a new one the ARK after this HTC or Sumsung gonna be my choses thx alot to open my eyes . And i was the first of many ppl who trust SE buying the x10 when they make it after having the XPERIA X1. Two expensive phones its to much for youre fail. Good luck on future LOL.

Xperiakid2011 9 posts since Jul 24, 2011 475. Re: Xperia X10 restarts itself Jul 24, 2011 8:59 AM

I have tried everything, everything...including backing up phone memory to reset factory settings twice & reinstalling/repairing the phone software after having read the moderator's replies on similar posts! It was purchased in Nanjing,China for 5000 yuan on 19-Nov-2010. It hasn't given me any sort of problem till now. I came back to India 2 weeks ago and since then it has been crashing non stop. After reading all the complaints of fellow users on the website and consumer.complaints.in, it's very sad to see that Sony Ericsson has manufactured such a defective piece that I no longer wish to acredit it with the quality that it claims to have. 36000 rupees is what it costs and it works worst than Nokia 1100. How is it that a phone with a 1 GHz processor fail so many times. It seems that people worldwide have the same problem after the 2.1 update. I did read somewhere that SE X10i does not withstand the power drawn by a 64k SIM but does function properly ona 32k one! But I do not face this particular problem as I use a 32k SIM.

[email protected] 51 posts since Nov 3, 2010 476. Re: Xperia X10 restarts itself Aug 2, 2011 4:50 AM

My xperia X10 also getting restart from last 2 month.

There is no specific activity during which it restart.

Generated by Jive SBS on 2011-08-06+01:00 203

Xperia X10 restarts itself

i thought it will fix by repair option, i make repair so many times (2.1) but no solution.

yesterday i update to 2.3.3 but still same problem...............

SE.......please give some solution for the restart problem

Please check your original post for an answer to your query.

Marbrien 8 posts since Sep 16, 2010 478. Re: Xperia X10 restarts itself Aug 2, 2011 9:07 AM

SAM-SEanswers: given that this is now a large thread, with a lot of people (not just one) reporting they are experiencing similar problems relating to random phone restarts, could you please restate the solution you gave previously to that individual, so that a) we can all see it (I don't want to spend ages trying to find your previous post), and b) we can all see if it has any relevance to the problems with this SE phone which we are experiencing. Thank you.

mariedestjunien 3 posts since Aug 3, 2011 479. Re: Xperia X10 restarts itself Aug 3, 2011 1:56 PM

moi j'ai eu le meme probleme il est d'ailleurs en sav la! pourtant je viens d'installer la derniere version d'android2.3!!!comprend pas!

uliwooly 7,738 posts since Jul 3, 2010 480. Re: Xperia X10 restarts itself Aug 3, 2011 4:57 PM

Please post in English

Generated by Jive SBS on 2011-08-06+01:00 204

Xperia X10 restarts itself

translate.google.com

mariedestjunien wrote:

me I had the same problem is also in the sav! But I just installed the latest version of android2 .3! not understand!

[email protected] 51 posts since Nov 3, 2010 481. Re: Xperia X10 restarts itself Aug 4, 2011 5:28 AM

Dear SE,

My xperia x10 i is restarting daily..............after update to 2.3.3.

it was also restarting in 2.1 version.

There is random restart, not a fix pattern.

PLease help , i dont want to go to service center

Thanks

higwayman 128 posts since Jun 29, 2010 482. Re: Xperia X10 restarts itself Aug 4, 2011 3:35 PM

u should update all your apps after you upgrade. I am sure some of yoru apps are not updated.

Generated by Jive SBS on 2011-08-06+01:00 205

Xperia X10 restarts itself

Have you done all your upgrades?

uliwooly 7,738 posts since Jul 3, 2010 483. Re: Xperia X10 restarts itself Aug 4, 2011 3:59 PM

try to repair it with Update Service

http://www.sonyericsson.com/cws/support/mobilephones/downloads/subject/ updateservice/1.689743?cc=gb&lc=en

DisappointedwithSE 4 posts since Jul 10, 2011 484. Re: Xperia X10 restarts itself Aug 4, 2011 6:18 AM

Obviously it has been a long time since this problem has existed and no solutions came from SE. And even on Facebook, the only suggestion was to update the software which almost everyone did. My suspicion is it lies with the FIRMWARE or even hardware.

Well at this point in time, the only solution is to DUMP SE Smartphones and get the Samsung Galaxy S 2 and I heard it is one of the best smartphones out there.

Advice is to stay away from SE smartphones from now on and it is sad for me since I have been supporting SE phones for a long time but their smartphones just fail horribly and it is a waste of time PLUS they don't even bother to try to resolve this issue mentioned by users like us.

Samsung for me from now on.

Generated by Jive SBS on 2011-08-06+01:00 206

Xperia X10 restarts itself

mariedestjunien 3 posts since Aug 3, 2011 485. Re: Xperia X10 restarts itself Aug 4, 2011 7:45 AM

mais porquoi tout est en anglais?????????????????????

DisappointedwithSE 4 posts since Jul 10, 2011 486. Re: Xperia X10 restarts itself Aug 4, 2011 7:51 AM

parce que non, nous sommes tous franais

oublier SE, acheter Samsung.

eiyaya 1 posts since Aug 4, 2011 487. Re: Xperia X10 restarts itself Aug 4, 2011 12:33 PM

I have this problem for last 2 months, just happen right when the warranty expired.

Now 2.3.3 came out, it got worse, i can't even downgrade this stupid phone.

SONY ERICSON's product are all faulty.

Being a 3rd genetration SE phone user and i am done with you guys.

I wish you all lose more profit and eventually go bankrupt, The world without sony would make this world a better place.

I am not even going to purchase anything for ps3 or PSP or PS vita anymore.

Generated by Jive SBS on 2011-08-06+01:00 207

Xperia X10 restarts itself

Its all nintendo, microsoft from now on

and TV will all be samsun or LG or toshiba.

Nothing in my house will have any trace of SONY.

I will always warn all my friends about how faulty this phone is and avoid any future SE products.

I will also give negative feedback about this phone and all SE products from now on.

YOU BRING YOURSELF INTO THIS. LOSING 1 customer might not damage you, but i am pretty sure with quality like this SE will get bankrupt soon enough.

DisappointedwithSE 4 posts since Jul 10, 2011 488. Re: Xperia X10 restarts itself Aug 4, 2011 2:39 PM

Well I have a Sony Vaio Z series bought 1 year ago and of the last 6 months the notebook keep shutting down out of no reason. The customer service is also sucky and cannot offer any help nor try to ascertain are there any similar occurence except to ask me to bring to the customer service centre.

Anyway I digress from the original topic.

Generated by Jive SBS on 2011-08-06+01:00 208

Xperia X10 restarts itself

I too supported Sony products but their products of recent have been below standards and below par. Pushing out products that are substandard and faulty just to capture the market but at the expense of us the customers.

I suggest you look at Samsung Galaxy S 2 as the next viable Andriod based phone and its performance is way much better than SE.

I am going to stop buying SE phones from now on and it is predicted that SE will go down by industry experts and it could not be far from the truth.

All of us that are facing this issues can look to dispose of the crappy SE Xperia X10 as fast as possible and move on to other phones because there's no solution and SE will not bother to resolve this issue as they have pushed their Xperia Arc out into the market and will not bother to deal with older models.

So disappointed.

higwayman 128 posts since Jun 29, 2010 489. Re: Xperia X10 restarts itself Aug 4, 2011 3:31 PM

you seems like a smart person because you know how to choose and decide what to do. I just dont understand why you kept crowing about changing to Samsung , if you have already make the switch. If you have alrady make the switch, start enjoying the samsung and stop crying.

BTW, my X10 is still working. I have upgraded to an ARC which is even better. I really like SE, just to be clear who is my favourite.

Gretz 8 posts since

Generated by Jive SBS on 2011-08-06+01:00 209

Xperia X10 restarts itself

Jul 4, 2011 490. Re: Xperia X10 restarts itself Aug 5, 2011 11:02 AM

SE BANKRUPT, I can't wait for that to happen. The sooner the better!

Generated by Jive SBS on 2011-08-06+01:00 210