VINOD.

SINGAMPALLI Cell: +91-9701-24-88-92

Email:[email protected]
Dear Human Resources: I am an IT professional with broad-based skills in admin support. If your technology team desires a high-performing administrator, I would appreciate the opportunity to discuss how I can assist your organization achieve its goals and objectives. My accompanying resume presents the skills and expertise I would like to bring to your team. Please consider this letter as my formal application presenting my background, education and experience. I have over 19 months of experience providing L1 support in the development and delivery of software deliverables including operating system install and testing methodologies. I have successfully planned and executed all project management phases of communication desktop projects including deploying, testing . I would appreciate the opportunity to meet with you personally and discuss the scope of my contribution to your company. Please intimate me for any further inquiry. Thank you for your consideration, I am looking forward to your reply. Thank you for your time and consideration.

VINOD KUMAR.S

Objective Statement
Looking for a job as a System Engineer to utilize my technical experience for ensuring that computer systems function efficiently and securely and support an organizations IT needs.

Summery
Having around 1.7 year of experience as System Engineer. Experience in resolving issues in Desktop and Network level. Experience in Windows XP, Windows 7 Operating system
Experience in installing and configuring software packages Troubleshooting AVAYA Hard phone and Soft phone related issues Monitoring, Updating and Scanning Symantec Antivirus on Desktops Configuring and troubleshooting of Exchange Server, POP3, SMTP, IMAP accounts in Microsoft Outlook 2007.
Network printer installation, configuration and troubleshooting.

System Engineer Professional Experience

Working As System Engineer in Appnomic Systems Pvt. Ltd, Hyderabad Organization Duration Designation : Appnomic Systems Pvt. Ltd. : Jan-2011 to Aug-03-2012 : System Engineer.

Client Duration Designation

: TATA Business Support Services, Hyderabad. : Jan-2011 to Aug-03-2012 : System Engineer.

Role: System Engineer

Roles & Responsibilities

Worked in a team of 20 Engineers and providing support to 1500 Client Systems.

Troubleshooting problems related to various application software and hardware components of the system in time as per service level agreement (SLA).

Resolving the issue of users through remotely. Monitoring & Updating around 1500 Desktops (HP Make), 100 (Acer make) 60 Laptops (Dell
Make). Coordinating with the users for facilitating the software and Hardware according to their requirements with the concern person Approval. Troubleshooting in hardware, software, data backup, and Symantec ghost. Troubleshooting of application and system remotely through MsWindows NetMeeting. Monitoring Avaya Site Administration, CMS Supervisor, Nice Systems. Installing, Configuring and Troubleshooting of email technologies like MS Outlook Kknowledge on DHCP, DNS, SMTP, FTP, HTTP protocols. Configuring POP3, SMTP Service and supporting the client to access mails through MsOutlook. Monitoring, Updating and Scanning Symantec Antivirus on Desktop. Responsible for providing IT assistance which includes application support, hardware and software installation and troubleshooting. Configuration of MS Outlook client setup & Outlook express. Knowledge of Configuring and Troubleshooting of Printers, Scanners and other External Devices. Handling Follow-ups with vendors for replacements. Management of Service Desk and escalating the issues to respective team Handling Escalation issues and resolving the issues within SLA Troubleshooting of Windows based desktop and Laptop problems Support and perform upgrades to currently installed software products and versions for application, database and operating systems Knowledge of VPN, Team viewer and other remote access methods Troubleshooting ghosting, hardware deployment, software installation, printers, and scanners.

Help Desk Environment

Analyzed and troubleshoot computer support problems as well as applies knowledge of software , hardware products and services to resolve problems of users Performed the tasks of providing timely and accurate technical telephone support to employees Handled the responsibilities of responding to incoming calls in the help desk Worked with software developers, system engineers and programming professionals to gather relevant information for reporting purpose Created and maintained troubleshooting documentation Assisted Customer support engineers in designing and developing utilities for improving the support process Provided daily help desk support for IT functions and issues

 Liaised with user to ensure that the problem reports have been solved satisfactorily

Achievements
Performed system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications Got an appreciation from the client. Response and resolved the issues within committed norms. Played a vital role on reduction in Repeat callers Done an analysis-Got an appreciation from the

management. Technical skills: Operating Systems : Installation of Windows XP. Service Desk Application : HP Open View Service Desk 4.5, Packages : MS OFFICE 2007, ADOBE PHOTOSHOP. Database : MS Office Networking : MCSE, MS-EXCHANGE2007.

Academic Profile: MCITP course completed in 2010 from zoom technology. B.Sc (Maths) Pass out 2009 from N.T.R Degree College affiliated to Acharya Nagarjuna University.

System Engineer Skills & Competencies

Determination: positive attitude to hard work Creative and proactive Ability to work under pressure Active listening

Personal Details:

Date of Birth Fathers name Sex Languages known Permanent Address

: 7th MAY 1989 : S. Rama Krishna : Male : English, Telugu. : C/o Venkateswarlu.Neelamraju Kongapadu (po), Addanki (md). Prakasam (DT), Andhra Pradesh 523201.

Declaration

I hereby declare that all the above furnished details are true and to the best of my knowledge and belief. Place: Hyderabad Date:
(VINOD.SINGAMPALLI)