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Redeploy Diagnostics Six Sigma Case Study

Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

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42 views

Redeploy Diagnostics Six Sigma Case Study

Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

Uploaded by

Steven Bonacorsi
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© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Six Sigma DMAIC Project

GEITS: GEAE Account

Project Leader/Green Belt: Dan Subit Project Leader Title: Customer Engineer Project Start Date: 08/05/2003

Master Black Belt: Steven Bonacorsi

Six Sigma in Action Redeploy Diagnostics


Customer Profile 8, 000 Seat Aircraft Engines Manufacturing Company Business Problem & Impact
PC and Laptop Hardware which was surplused prior to its warranty end date was not being checked for functionality prior to being sold. This cost GEITS revenue by not receiving warranty claims.

Process Capability Before


Defect 8% 5 Units

Measure & Analyze


Data Collection: Systems which were surplused <36 months old but pulled from redeploy to be sold after 36 were measured for functionality. As is the process was 8% defective. Root Causes: System did not have diagnostics ran when received and technicians were unaware of the diagnostic check procedure.

Success 92% 55 Units

Z(ST) = 2.9

Improve & Control


All systems received at the warehouse which are <36 months old are now checked for functionality prior to being placed in redeploy. Surplus system functionality will be checked Qrtly. A C-chart will be used to validate and update financials.
Units: Defects: DPMO Z (ST) Z (LT)

Baseline 60 5 83,333 2.88 1.38

Improved 47 0 0 6.0 4.5

Results/Benefits
After implementation, defects were reduced to 0 resulting in a GEITS expected direct benefit of 11.4 K annually.

A savings of US$11.4K in 2003!

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