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Filled Sales Questionnaire

The document is a customer satisfaction survey from Hyundai regarding a customer's purchase experience at a Hyundai dealership. It asks the customer, Mr. Sankara Subramanian, to rate his satisfaction on a scale of 1 to 10 for various aspects of his experience, including interactions with sales consultants, the paperwork and purchase process, vehicle delivery, and follow up. Overall, the customer rated most of his experiences, especially those related to sales consultants and follow up, between 8-10 on the satisfaction scale. He also indicated he would recommend the dealership to his friends.

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Karthik Gokul
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75 views2 pages

Filled Sales Questionnaire

The document is a customer satisfaction survey from Hyundai regarding a customer's purchase experience at a Hyundai dealership. It asks the customer, Mr. Sankara Subramanian, to rate his satisfaction on a scale of 1 to 10 for various aspects of his experience, including interactions with sales consultants, the paperwork and purchase process, vehicle delivery, and follow up. Overall, the customer rated most of his experiences, especially those related to sales consultants and follow up, between 8-10 on the satisfaction scale. He also indicated he would recommend the dealership to his friends.

Uploaded by

Karthik Gokul
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SALES SATISFACTION INDEX QUESTIONNAIRE Dear Hyundai Customer, kindly spare a few minutes to answer this questionnaire about

your purchase experience at the Hyundai Dealership. Demographic Information Name of the Owner: Mr.Sankara Subramanian Age: > 45 yrs-- 58 Gender: Male Which model(s) of Hyundai do you own? i20 From which of the following dealership did you purchase your Hyundai car? HMP Kindly rate your level of satisfaction on the following parameters over a ten point scale 1- Poor 10 - Excellent

SALES CONSULTANT 1. Promptness in welcoming and greeting you 2. Courteousness and friendliness of the sales consultant 3. Sales consultants understanding of your vehicle requirements and assistance in choosing the appropriate vehicle and model

8
8

4. Information given to you by the sales consultant on features, advantages and benefits of the vehicle 8 5. Comparison and competitor product information provided by the sales consultant, when asked

6. The test drive experience and demonstration 10 7. Appropriateness of sales pressure and allowing sufficient time to decide 7

8. Complete attention and follow up by the sales consultant 9 PAPERWORK 9. Ease of completing the finance and purchase documents and the time taken to complete them. 8 10. Sales Consultant clarity and ability to answer all purchase paperwork related process 10 11. Did the Sales Consultant inform you about the RC and INSURANCE timeframe? YES DEAL 12. Value for money. Best price paid relative to expectations. DELIVERY PROCESS 13. Length of the time needed to deliver the vehicle

14. Ability to deliver the vehicle on the promised date and time 9 15. Condition of the vehicle during delivery. Clean and perfect working condition 10 16. Enthusiasm of staff to make delivery process memorable and enjoyable 8
Kindly tick which were the following procedures followed during your vehicle delivery

Pooja 17. Thoroughness of explanation received on warranty, owners manual and operations 9 18. Sales consultants follow up calls after delivery of the vehicle to determine your satisfaction with the car 10 OVERALL SATISFACTION 19. Overall how satisfied are you with the Dealers Customer Service? 10 20. Will you recommend the dealership to your friends? YES ****************************Thank you! ***************************

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