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Technology Plan: Raju Nair Technical Consultant Magnolia Opus Technologies Pvt. LTD

This technology plan outlines the vision, mission, organization structure, information needs, trends, roadmap, and future of Magnolia Opus Technologies. The vision is to be a recognized player in IT services providing intelligent, cost-effective solutions. The mission is to develop packaged business solutions, methodologies, and a talented software team. Information needs include strategic questions on revenue/costs, tactical needs for speed/reliability, and operational priorities of simplicity and ease of use. The roadmap focuses on business process management, business intelligence, and user-friendly operational systems. The future may include grid computing and expanded telecommuting options.

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rajunair
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113 views19 pages

Technology Plan: Raju Nair Technical Consultant Magnolia Opus Technologies Pvt. LTD

This technology plan outlines the vision, mission, organization structure, information needs, trends, roadmap, and future of Magnolia Opus Technologies. The vision is to be a recognized player in IT services providing intelligent, cost-effective solutions. The mission is to develop packaged business solutions, methodologies, and a talented software team. Information needs include strategic questions on revenue/costs, tactical needs for speed/reliability, and operational priorities of simplicity and ease of use. The roadmap focuses on business process management, business intelligence, and user-friendly operational systems. The future may include grid computing and expanded telecommuting options.

Uploaded by

rajunair
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Technology Plan

Raju Nair

Technical Consultant
Magnolia Opus Technologies Pvt. Ltd.

1
Agenda

 Vision & Mission


 Organization Structure
 Information needs
 Trends

 Roadmap and future


 Questions

2
Vision

“A recognized player in IT Services,


providing intelligent and cost
effective solutions and Services with
an unquestionable commitment to
provide long term value for clients”

3
Mission

 To Develop
 Ready-made, intelligent, tested and cost
effective packaged solutions to business
problems in various business areas
covering wide variety of Industries
 Intelligent and tested methodologies to
approach problems, for providing quick
and lasting solutions

4
Mission

 To Develop
 A team of highly talented and committed
software professionals that always add
value to the customers

5
Organization Structure

6
Organization Structure

 Matrix Structure

 Flat Organization

 Dispersed Teams

7
Information Needs

8
Information Needs-
Strategic
Chief Marketing Officer: How can the contact center align
with demand generation, PR, corporate advertising, and
customer loyalty campaigns?

Chief Operating Officer: How can the contact center be


leveraged to gain operational efficiencies in other areas
of the business? How can the contact center minimize
customer churn?

Chief Financial Officer: How can the contact center


maximize its revenue generation potential while controlling
costs?

9
Information Needs-
Tactical

Speed

Reliable

Accurate

10
Information Needs-
Operational

Simple to use

Easy to learn

11
Trends: Branch &
Remote

 Growing trend
 Reduce costs without affecting service
 Emergence of presence-based tools

 Growing remote workforce

12
Trend: Information Silos
Decline
 78% of contact centers are
consolidating agent desktops
 Blurring of lines between the contact
center and back office
 Standards such as SOA will help drive
consolidation Order
Entry
CRM
Billing

13
Roadmap: Strategic

 Business Process Management


Software

 Business Objects

 Real-time Dashboard

14
Roadmap: Tactical

 Document Management

 Content Management

 Version Control

 Reliable, Fast and Accurate reports

15
Roadmap: Operational

 Simple to use thin clients

 Web 2.o tools

 Reliable

 Easy to control

16
Future

 Grid Computing

 Telecommuting options

17
Questions

18
Thank You

19

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