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This document references two sources about quality management. Juran's Quality Handbook from 1999 discusses total quality management and cites Ishikawa from 1985. Ishikawa's work explores what total quality control means. Both sources reflect on quality principles from leaders in the field.

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Nantha Sharmentra
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34 views

Reference

This document references two sources about quality management. Juran's Quality Handbook from 1999 discusses total quality management and cites Ishikawa from 1985. Ishikawa's work explores what total quality control means. Both sources reflect on quality principles from leaders in the field.

Uploaded by

Nantha Sharmentra
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Joseph M. Juran, A. Blanton Godfrey, 1999, Juran s Quality Handbook, 5th edition, McGraw-Hill, pp. 5.43. Ishikawa, K. 1985.

What is Total Quality Control. Prentice Hall. Englewood Cliff, N.J.

Joseph M. Juran, A. Blanton Godfrey, 1999, Juran s Quality Handbook, 5th edition, McGraw-Hill, pp. 5.1 5.20.

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