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Spare Part Management

Service parts management ensures the right spare parts are available when and where needed to fix broken equipment. While spare parts require costs to store and maintain, not having them could negatively impact customer satisfaction if repairs are delayed waiting for parts. Companies must plan their service parts inventory and resources to balance these costs with optimal customer service. Users also prefer spare parts being readily available to avoid delays and outages, even if it means higher expenses for suppliers.

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archiesri
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49 views

Spare Part Management

Service parts management ensures the right spare parts are available when and where needed to fix broken equipment. While spare parts require costs to store and maintain, not having them could negatively impact customer satisfaction if repairs are delayed waiting for parts. Companies must plan their service parts inventory and resources to balance these costs with optimal customer service. Users also prefer spare parts being readily available to avoid delays and outages, even if it means higher expenses for suppliers.

Uploaded by

archiesri
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Service parts management is the main component of a complete Strategic Service Management process that companies use to ensure

that right spare part and resources are at the right place (where the broken part is) at the right time.

Spare parts are sometimes considered uneconomical since:


y y y y

the parts might never be used the parts might not be stored properly, leading to defects maintaining inventory of spare parts has associated costs parts may not be available when needed from a supplier

But without the spare part on hand, a company's customer satisfaction levels could drop if a customer has to wait too long for their item to be fixed. Therefore companies need to plan and align their service parts inventory and workforce resources to achieve optimal customer satisfaction levels with minimal costs. The user of the item, which might require the parts, may overlook the economic considerations because:
y y y y y y

the expense is not the users but the suppliers of a known high rate of failure of certain equipment of delays in getting the part from a vendor or a supply room, resulting in machine outage to have the parts on hand requires less paperwork when the parts are suddenly needed of the mental comfort it provides to the user in knowing the parts are on-hand when needed The parts are un-economic to be repaired i.e. it's cheaper to discard then to get it repaired

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