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Quality Trilogy: Quality Planning

The document outlines the three stages of quality - planning, improvement, and control. Quality planning involves identifying customer needs, translating them, and developing an optimized product. Quality improvement develops and optimizes the production process. Quality control proves the process can minimally produce the product and transfers the process to operations.

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taihreem
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33 views

Quality Trilogy: Quality Planning

The document outlines the three stages of quality - planning, improvement, and control. Quality planning involves identifying customer needs, translating them, and developing an optimized product. Quality improvement develops and optimizes the production process. Quality control proves the process can minimally produce the product and transfers the process to operations.

Uploaded by

taihreem
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Quality Trilogy:

Quality Planning  Identify who are the customers.


 Determine the needs of those customers.
 Translate those needs into our language.
 Develop a product that can respond to those needs.
 Optimise the product features so as to meet our needs and customer needs.

Quality  Develop a process which is able to produce the product.


Improvement  Optimise the process.

Quality Control  Prove that the process can produce the product under operating conditions with
minimal inspection.
 Transfer the process to Operations.

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