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Report On Management Functions at Telenor Pakistan

Presentation on the Management functions at Telenor Pakistan, Planning, Leading, Controlling and Organizing

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Bilal Hanif
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3K views

Report On Management Functions at Telenor Pakistan

Presentation on the Management functions at Telenor Pakistan, Planning, Leading, Controlling and Organizing

Uploaded by

Bilal Hanif
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 33

Telenor Pakistan

Project Presentation
Principles of Management
Course Instructor:

Mr. Amin Rajani

Group Members:

 Muhammad Bilal Hanif

 Arsalan Alvi

 Vijay Kumar

 Zohaib Jameel

 Muhammad Ali
Company Profile
Company Profile
 Telenor Pakistan is 100% owned by the Telenor Group, an international provider of
high quality voice, data, content and communication services in 14 markets across
Europe and Asia. Telenor Group is among the largest mobile operators in the world
with over 179 million mobile subscriptions (Q1 2010) and a workforce of
approximately 40,000.

 Telenor Pakistan is the country's single largest European investor, with investments
in excess of US$2 billion. It acquired a GSM license in 2004 and began commercial

operations on March 15, 2005.

 At the end of May 2010 it had a reported subscriber base of 23.65 million, and a
market share of 24% making it the country's second largest mobile operator.
Market Share
Products
Awards
"Most Innovative Mobile Operator" and "Mobile Operator with the Most
SAARC Award Consumer Pull“-SAARC Communication Industry Conference 2007

Buzziest Brands
"Telenor" Won the Buzziest Brand of the Year Award - 2008
of 2007-08

Superbrands Pakistan declares Telenor as superbrand of the


Superbrands Award telecom industry - 2009

Telenor Pakistan’ won the best advertising awards at the all


AURORA Award Pakistan Dawn Aurora Advertising awards - 2007

Environment
Telenor Pakistan received an award at the 5th Annual
Excellence Environment Excellence Awards (AEEA)
Awards
Management Functions
at Telenor Pakistan
Planning
Vision

We're here to help

We exist to help our customers


get the full benefit of
communications
services in their daily lives.
Values
Mission

At Telenor, our mission is to


create value for
Shareholders through
serving the customers,
employees, partners
and the general public
interest.
Strategic: Tactical: Operational:

To become the # 1  Capitalize on first  Focus on cost


Mover Advantage in Minimization
player in the market Easy Paisa
 Maximum Network’s
in terms of market share  Continue to gain Utilization
Market share
and revenue.  Empower employees
 Introduce innovative
Products & services  Create an exception
culture
 Provide top quality
services & coverage  Focus on Performance
Investing in an expansion project
at a tourist site

• Network Traffic
• Customer Profiles
• Volume of Business
• Potential for Growth

• Volume of business 10
• Network traffic 08
• Customer Profiles 06
• Potential for growth 03

• New BSS Erecting


• Infrastructure Sharing
Decision Making
• COW (Cell on wheels)

• New BSS Erecting


• Infrastructure Sharing
• COW (Cell on wheels)
• New BSS Erecting
• Infrastructure Sharing
• COW (Cell on wheels)

COW (Cell on wheels) !


o Objectives are
o For each particular
right, achievable Single Use site and location
and challenging MBO Plan

o To recover within
predetermined Business o SOP in place for
timeframe in the all the different
event of a
Continuity Standing site locations
disaster Plan Plan
SWOT Analysis
STRENGTHS WEAKNESSES

 Network quality & design  Relatively low market share


 Superior customer care  Low profit margins
 Financial Strength  Negative cash flows in the initial
 Excellent Coverage & Distribution. years
Contract with Siemens & Nokia
 Brand image of Quality

OPPORTUNITES THREATS

Low cellular market penetration Rolling Customers


 Inefficiency & poor performance of  Increased competitions.
other mobile networks  Grey Traffic
 Co branding (with Tameer Bank)  MNP mobile number portability
 Strategic Alliances & Infrastructure Public pay phones & calling cards
 Sharing Facilities usage where network is not available
 E-commerce usage.  Propagandas attacking brand image
Organizing
Organogram
Organization Structure

Flat Organization

Equal Opportunity
Employer

Empowered
Employees

No communication
Barriers
Chain of Command

G.M A.M

V.P

Executive Junior
Officer

Care and growth philosophy


Leading
On Leadership Continuum

Telenor Pakistan
Leadership Style

The leadership style followed at Telenor Pakistan is a


combination of all leadership styles
On leadership Grid

The leadership style followed at Telenor Pakistan is at a 9,9 level


Expectations from the leaders at
Telenor Pakistan

 Passion for business


 Change and continuous improvement
 Empower People (Sub-Ordinates)
 Excellent Execution
 Integrity and Accountability
Controlling
Controls at Telenor Pakistan
Following are the areas in which Telenor exercises controls over its employees in Pakistan

Relations to Customers,
Relation to employees: Property and assets:
Suppliers, Competitors &
Public Authorities:
Human rights Real estate and movables
Working environment Intellectual property
Competition
Forced Labor
Corruption and bribery
Child Labor
Gifts and business courtesies
Employee health and security
Money laundering

Information handling and Internal control, accounting


protection of personal data: And Reporting:

 Contact with the media Expertise and authority


 Information that may affect Internal control
the stock price Accounting
 Protection of personal data Reporting and disclosure
Controls at Telenor Pakistan

Products: Employees: Services:

 According to TP Values  Telenor Development  Various Channels available


Process (CRD, S&CS, Relationship etc)
 Business Case Evaluation
 Internal Value Creation  Network (Ops, RF, NOC)
 UATs are conducted
 Cascading of Goals  Mystery Shopping
 P&P acts as bridge between
Technology & Commercial  Effective real time reporting
Recommendations
 There should be an effective employee exchange program even at the level of middle management so
the
organization can share the level of skill and expertise at all levels with the parent company.

 Introduction of employees stock options would further enhance the motivation level because then the
employees too would have a stake in the organization.

 In their workforce there should be a quota for the disabled people. This is currently being practiced in the

parent company. This would enhance the image of the organization being socially responsible.

 To increase in the market share Telenor Pakistan must give more attention to the rural areas of Pakistan.

 Telenor Pakistan should focus on the business customers by giving them more benefits in post paid
packages.

 Telenor Pakistan should use the technology that gives promised benefits to its customers.

 As Telenor is a multinational telecommunication company it should introduce radical new technologies in


Pakistan.

 Telenor Pakistan can be an effective player in the local PCO market.

 Telenor Pakistan can be an effective player in providing wireless broadband internet.


Question & Answers
Thank You

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