TYPES OF COMMUNICATION!

BY FAYE, SID, BROGAN AND

GEMMA 
 ELECTRONIC
COMMUNICATION
BY
GEMMA BROWN 
 EMAIL
The term ‘email’ stands for ‘electronic mail’.

The electronic transmission allows you to send any document on your

computer such as pictures or word documents to anyone else with and
email account.
To use email you must have your very own email account with an address so
you can send and receive mail.
The most common brands for email are; AOL, BT Internet, Yahoo and MSN.
Email is now one of the most common ways to communicate these days. Ask
most people you know and they’ll have an email address.
Without email, most business’ would not be able to operate and communicate.
 EMAIL ADVANTAGES
• Easy to use.
• Free!
• Quick
• Send whenever you want.
• Send files and images.
• Send multiple messages to groups.
• Save messages then send them later.
 EMAIL DISADVANTAGES
• You must have internet access.
• Need to know email address.
• People change email addresses when they
change job.
• Spam!
• Wastes work time.
• Inbox becomes full when your away.
• Viruses.
• Some companies don’t allow attachments.
• Emails scams, easy fall for.
 VIDEO CONFERENCING
• Allows people in different locations to talk
to one another.
• Each person logs on to the conference call
and enter your ID.
• A voice comes up saying you are in the
video conference e.g. “Miss Williams has
entered the conference”.
 VIDEO CONFERENCING
ADVANTAGES.
• Saves time and money.
• Have meetings with anyone around the
world.
• See people as well as hear them.
• View a document at the same time.
• Ideas and knowledge can be exchanged
quickly and efficiently.
 VIDEO CONFERRENCING
DISADVADVANTAGES
• Need suitable software or hardware.
• A reliable link is needed.
• Could be sudden delay.
• Hardware can break down.
• People are in different time zones around
the world.
• Might not be able to see properly on
camera.
 INSTANT MESSENGER

• Instant messenger is mainly text.

• You need an email address to talk to people.
• When you want to talk to someone you just click their ID
and a window comes up with the message.
• Similar to email but quicker and no downloads required.
• Between you and the participant you can have a video
and audio conversation or play games together.
• You can also send images and document, like email.
 INSTANT MESSENGER
ADVANTAGES
• Audio conversations
• Video conversations.
• Free!
• Quick and efficient.
• Easy to use.
• Customise your messages.
 INTANT MESSENGER
DISADVANTAGES
• Need software.
• Need microphone for an audio
conversation.
• Need webcam for video conversation.
• Can get viruses easily from files and
images sent.
BY GEMMA BROWN 
 WRITTEN
COMMUNICATION
BY
FAYE AND SID 
 WRITTEN
COMMUNICATION 
The written word in business is an
important method of communication
because it can be used for both internal
and external messages.
 BUSINESS LETTERS 
• Business letters are used mostly for
external written communication.
• These are usually used to be sent to
suppliers, customers and even other
companies.
• When writing a formal message to an
employee business letters are used for
internal communication.
 THE MEMORANDUM 
• Memorandums are commonly used for
internal communication.
• Business letters are much more formal
than a memorandum and are not usually
signed but individuals within the firm are
provided with a written record of a
message.
 NOTICES 
• Notices can be internal or external.
• External notices are mainly placed outside
premises for example when advertising for
staff.
• Internal notices may be similar but will
appear on a notice board within the firm.
 AGENDA AND MINUTES 
• A meeting taking place within a company,
each person would be given a written
agenda in advance which tells them what
should be discussed in the meeting.
• A record of what has been decided at the
meetings will be shown written in minutes.
 ADVANTAGES 
• Written communication provides a copy of
a message so there is no confusion
between the sender and the receiver
about what is required.
• Personal messages sent through the post
will be in a sealed envelope so it can only
be read by the receiver.
• A written message can be easily studied
for a long period of time.
 DISADVANTAGES 
• Written messages can be very expensive.
• If the written message has a due in date
and the sender takes a long time
preparing the letter it could go on for
longer than the actual due in date which
makes the letter late.
• If the receiver has to reply it may take a lot
of time also.
• Copies of documents could get lost.
WE HOPE YOU ENJOYED OUR
SLIDESHOW
FROM
FAYE AND SID 
 VERBAL
COMMUNICATION
BY
BROGAN 
 FACE TO FACE 
• Face to face contact can occur in a formal or an informal manner.
Formal contact between two individuals or groups occurs when a
meeting is organised, such as a sales meeting between
representatives and the sales manager to develop more effective
practices, a team briefing to inform staff of new product
developments, or a company’s Annual General Meeting of
shareholders.
• ADVANTAGES
• It allows immediate feedback to be received about the message.
• It promotes the development of ideas, and discuss new Ideas.
• Information can be spread quickly amongst a group of people.
• It can encourage greater involvement and co-operation as others in
a group may be influenced by their colleagues.
 DISADVANTAGES 
• People attending may be unskilled in the
techniques of communication or would be
unwilling to communicate with others.
• Non-verbal communication, such as body
language, may create a barrier to effective
communication.
• Not everyone will interpret the message in the
same way in group meetings.
• There may be no written record of the
communication.
TELEPHONE COMMUNICATION
• Today the telephone system is based on the state of the art digital
technology and it is possible to communicate directly to people in all
parts of the world. In the last 100 years the telephone has become
an invaluable business aid, allowing messages to be sent and
received immediately in every form of business operation.
• ADVANTAGES
• The immediate passing of information to an other person.
• They are easy to use and universally available, as a business are
on the telephone network.
• An immediate reply can be obtained which gives feedback instantly.
• The service is relatively cheap. Although long distance calls can be
more expensive, different rates for calls at different times of the day
can be used to help reduce costs further.
 DISADVANTAGES
• The sender of the message cannot see the non
verbal reaction and so the recipient may say one
thing but mean or feel another quite different
response.
• Recent changes in the numbering system in the
UK have cost firms money as they have had to
change letterheads and repaint vehicles.
• No formal record or conversation is kept, so it
may be difficult to prove who said what a later
date.
 MOBILE TELEPHONES
• These portable, easy to use communication devices have added to the
benefits of the telephone. They allow contact with the individuals when they
are away from the office or their normal place of work and can help facilitate
working at home.
• DISADVANTAGES
• They are more expensive to operate than the normal telephone network.
• There are still areas in the UK which are ‘blind’ spots and cannot be
reached using the mobile telephone.
• The batteries require frequent recharging to ensure that the unit is capable
of receiving and sending calls.
• There can be problems when using them in public places, such as the
theatre or the cinema, or in cars when driving. Although it is not against the
law to use a phone whilst driving, unless a ‘hands free’ system is used or
preferably you stop the vehicle to make or answer calls, it can prove
dangerous