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Unit 3

The study guide covers key topics in human resource management, teamwork and communication, and production and operations management from chapters 9-11, including how HRM fits within company goals, motivation theories, labor unions, team development stages, communication methods, types of production processes, factors for choosing a production location, and ensuring quality in production. Motivation theories discussed include Maslow's hierarchy of needs, Herzberg's two-factor theory, expectancy theory, and goal setting theory. The guide poses questions to help students understand chapter concepts.

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229 views3 pages

Unit 3

The study guide covers key topics in human resource management, teamwork and communication, and production and operations management from chapters 9-11, including how HRM fits within company goals, motivation theories, labor unions, team development stages, communication methods, types of production processes, factors for choosing a production location, and ensuring quality in production. Motivation theories discussed include Maslow's hierarchy of needs, Herzberg's two-factor theory, expectancy theory, and goal setting theory. The guide poses questions to help students understand chapter concepts.

Uploaded by

khalpern
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Introduction to Business

Fall 2010
Study Guide for Unit 3
Chapters 9 – 11

Chapter 9: Human Resource Management

How does HRM fit within the strategic goals of the company?

HR planning: what are the steps?


The importance of job evaluation/design

Orientation and training

How should performance evaluations be designed?

Compensation packages: why should this have been considered earlier?

Employee benefits: what role do they plan in motivation?

You’re fired!

Motivation theories:
Maslow
Herzberg
Expectancy theories
Goal setting theories

Theory X and Theory Y

Labor unions
Legislation
Collective bargaining
Settling disputes
Mediation
Arbitration
Union tactics
Strike
Picketing
Boycott
Management tactics
Lockout
Contingency planning/strategic planning?
Tell me, have the NFL players signed their new negotiated agreement?
What issues would/should they be concerned about? How do those fit into
motivation theories?
Chapter 10: Teamwork and Communication

Opening vignette: IDEO

Empowerment

Linking rewards to company performance:


ESOPs
Stock options

What is a team?
How big can it be?

Team diversity

Stages in team development


Forming
Storming
Norming
Performing
Adjourning

Team roles
Task specialist
Socioemotional
Non-participator

Team cohesiveness

Team conflict

Communication: We’ll play a game one day!


Oral
Written
Formal
Informal

External communication
More than just crisis communication
Chapter 11: Production and Operations Management

The old opening vignette: Blue Bell ice cream


www.bluebell.com

Production
Operations management

Types of production:
Mass
Flexible
Customer-driven

Analytic production
Synthetic production
Continuous process
Intermittent process

Robots: I want one!

CAD/CAM
Flexible Manufacturing Systems
Computer integrated manufacturing

Factors to consider when choosing a location


Why Thurston County?

Facilities layouts

Buy, make, or lease?


Selecting suppliers
Think about the Dreamliner issues.

Inventory control

Production control

Quality (isn’t this a component of competitive differentiation? And shouldn’t it also be


part of the company’s marketing plan?)
Benchmarking
Quality control
ISO

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