Is your organisation in control?

Client

Management
Delivery Teams

Support Groups

Vendors
 Defining Management
• Working with and through individuals, groups,
and other resources to accomplish organizational
goals and objectives

• A process of designing and maintaining an

environment in which individuals, working
together in groups accomplish effectively
organizational goals
 The Organisation

• Specialisation
• Hierarchy of authority
• Increasing size
• Greater complexity
 What does a manager do?
• Plans
• Organises
• Motivates
• Communicates
• Directs and co-ordinates
• Controls
 The Functions of
Management

7-2

Managers

Planning Organizing Staffing Directing Controlling

activities to resources and the employees’ the
achieve the activities to organization activities organization’s
organization's achieve the with qualified toward activities
organization’s people achievement to keep it
objectives
objectives of objectives on course
 Planning Defined

• A systematic process of reaching a desired

state by establishing goals and formulating
strategies to achieve them
 Planning
• Planning involves selecting missions and
objectives and the actions to achieve them.
• Planning precedes any other managerial
function
• Plans need to be made utilizing the least of
the resources.
• Planning is required in each and every job
 How does a manager Plan?
Establish objectives
Develop Strategies
Determining planning
premises
Establish policies

Coordinate Develop program for

throughout the accomplishments
planning

Develop preventive Establish schedules

&/or contingent and budgets
action
Identify potential Establish procedures
problems
 Types of Plans

Specify actions to
7-3 Operational achieve tactical plans
Plans (very short-term)

Designed to implement
Tactical strategic objectives
Plans (usually one year or less)

Strategic Establish long-range

Plans objectives
 Advantages of Planning
• Better coordination

• More efficient control of operation

• Easier delegation

• More economical use

• Better decision making

 Planning Decisions
• Anticipates the future, sets goals and objectives
and identifies the actions necessary for the
organization to attain these goals and objectives
• Determining where you want to go and how and
when you’re going to get there
• It involves specifying a target, a path or route to
be followed and a time schedule for achieving that
target
What is organising and it’s
importance ?
 Organising Defined

• The process of structuring and coordinating

an organization’s resources to carry out the
strategies formulated in the planning phase
effectively and efficiently
• Stated simply, determining what needs to be
done and who is to do it
 Organising Process

Step:1 Step: 2
Division Coordination

Step: 4 Step: 3

Flow of Control of tasks

information
 Within Organising we have…

• Division of work
• Line and staff
• Levels of authority
• Organisation charts
• Decentralisation
• Job description
 Staffing

Staffing is defined as filling and keeping

filled positions in the organisation structure
through :
1.Identifying work force requirements
2.Recruiting, selecting, placing
3.Induction and Orientation
4.Training/developing
5.Promoting,appraising,planning the
careers, compensating
6.To accomplish their tasks efficiently
and effectively.
 Directing Defined

• The process of directing and motivating all

involved parties to help achieve the
organization’s goals effectively and
efficiently
 Guidelines on Directing

• Do not make it a struggle for power

• Avoid an offhand manner
• Watch out for your words
• Do not assume that the worker understands
• Be sure to get feedback right away
 Guidelines on Directing
• Do not give too many orders
• Provide just enough detail
• Watch out for conflicting instructions
• Do not choose only the willing worker
• Try not to pick on anyone
• ABOVE all do not play the “BIG
SHOT”
 Controlling Defined

• The process of monitoring activities to

ensure they are being accomplished as
planned and of correcting any significant
deviations
 Controlling
• Controlling is the measurement and
correction of performance in order to make
sure that enterprise objectives and the plans
devised to attain them are accomplished.

• Planning and Controlling are closely related.

 Controlling Process
• Establish Performance
standards
• Monitor actual
performance
• Measure performance
• Correct deviations from
standards
 Controlling Techniques
• Budget
• Statistical Data
• Reports and Analysis
• Time Budgeting
• Program Procedural
Planning & Control.
 Controlling Decisions

• Evaluates the performance of an

organization and its units to see whether the
organization is progressing in the desired
direction, and taking corrective action when
and where necessary
• Making sure what you want to happen does
indeed happen!
 Controlling Decisions (..contd.)

• THE QUALITY AND QUANITY OF

CONTROLLING DECISIONS DEPENDS
A GREAT DEAL ON THE QUALITY OF
PREVIOUSLY MADE PLANNING,
ORGANIZING AND DIRECTING
DECISIONS
• The better the planning, organizing and
directing, the better will be controlling!
The Well Balanced
Organisation
In conclusion…all else fails then…..
 Decision-making

• Set boundaries and limitations

• Define objectives
• Recognise limitations
• Varies from company to company
How does a manager get work done?

• Allocate and co-ordinate work

• Delegate responsibility (giving details of
what needs to be done)
• Communication
• Co-operation and encouraging participation
• Motivation
What qualities does a manager need?
• Judgment • Fairness
• Initiative • Ambition
• Integrity • Emotional stability
• Energy • Co-operation
• Foresight • Objectivity
• Decisiveness • Human Relations skills
• Dependability

Fortune (American business

journal)
 Qualities of a good manager?

A good manager = A good leader

Edward and Townsend (1958)

Qualities of a good manager (..contd.)

• Strength and willingness to work hard

• Perseverance and determination
• An understanding of the market place and
finances
• Audacity and willingness to take risks
• Ability to inspire enthusiasm and co-
operation
• Toughness