System Analysis: How To Gather Information ?
System Analysis: How To Gather Information ?
How To Gather
Information ?
Interviews
Review documents and records
Observations
Questionnaire
Joint Application Design (JAD)
Prototyping
Interviews
To extract facts about
current system.
To obtain user
perceptions of new
systems requirements.
Structured and
Unstructured interviews.
Structured
interviewer only ask
questions that have
been prepared.
Unstructured
interviewer will ask
questions that have
been planned, as well
as other questions if
they seem
appropriate.
Advantage: able to
obtain more information
and establish rapport.
Disadvantage: time
consuming & costly.
Review of
Documents
Observation
Written documents
include manuals,
procedures, forms and
etc.
Able to provide valuable
information gained by
other techniques..
Advantage: conduct
more effective
interviews with
manager and users
Disadvantage: Time
consuming & require
meticulous details.
Questionnaires
Used when there are
large numbers of
users.
Also needed when
users are located in
different location,
distance from one
another.
Questions should be
straight forward and
relatively few.
Advantage: Can
obtain information
from a large number
of people at a lower
cost.
Disadvantage:
Restrict responses &
low response rate.
Joint Application
Design
Systems
development teams,
users and
management to
work together in a
highly focused
workshop to identify
requirements for the
systems.
Advantage: Shorten
time, improve
quality of systems
and reducing chance
of errors.
Disadvantage:
Expensive to correct
the mistake.
Prototyping
A technique for
quickly building a
functioning but
incomplete model
of the information
system using rapid
application
development tools.
Advantage: Reduce
cost of user training,
Improve fact finding
process.
Disadvantage:
Potential cause of
conflict between
departments that
want different things
from the system.