Chapter 6 - Perception - Consumer Behavior 11e
Chapter 6 - Perception - Consumer Behavior 11e
Consumer Perceptions
Perception is the process by which stimuli are selected,
an interactive outdoor campaign for Ford. The "Ford Miracles" ads consists of interactive
posters that look at people and react to their actions. The voice and facial expressions of the
guy in the poster are controlled by an actor hidden in a booth nearby. The interactive
change be noticed.
To be noticed? Not to be noticed?
Subliminal Perception: beneath the threshold.
1957- Eat Popcorn and drink Coca Cola: Popcorn sales increased 48% and cocacola sales increased 18%
Criticism: a vivid imagination can see whatever it wants to see in any situation
Perception?
Perception
Perception
Perception
Perception
supermarket.
Zipping, Zapping
TV audience figs/rates all about exposure!
Exposure
Impetus to find novel unexpected exposure points
2. Selection/Selective Attention
that portion of stimuli selected for perceptual
Factors in Stimulus
novelty,
humour
contrast
movement
intensity
isolation
ambiguity
Perceptual Organization
Stimulus Organization Categorization involves comparison between a
perceived stimulus and prior categorical
knowledge
Informs how we will interpret stimulus
Gestalt psychology- totality of a set of stimuli
rather than from an individual stimuli
Some concepts Principles of Closure, Grouping, figure and ground
3. Perceptual Process
Perceptual Interpretation
Derived from prior knowledge as well
Stereotypes
Physical Appearances
Descriptive Terms
First Impressions
Halo Effect
Product Positioning
Positioning
A brand name (or sign or symbol) and an idea. In the mind
Positioning
Aims
Positioning
Objective
Positioning
Strategy
Communications
Consumer
Perceptions
Positioning Aims
Profit and market share: This reflects a desire to
Positioning Objectives
Functional: These objectives reflect basic and/or practical propositions
Positioning Strategies
Strategy 1: Top of the range:
Upper class, Top of the range, Status, Prestigious, Posh
Strategy 2: Service;
Impressive service. Personal attention, Consider people as important. Friendly
service
Strategy 3: Value for money:
Reasonable price. Value for money, Affordability
Strategy 4: Reliability:
Durability, Warranty, Safety, Reliability
Strategy 5: Attractive:
Good aesthetics, Attractive, Cool, Elegant
Strategy 6: Country of origin:
Patriotism, Country of origin
Strategy 7: The Brand Name:
The name of the offering, Leaders in the market, Extra features. Choice, Wide range
Strategy 8: Selectivity:
Discriminatory, Selective in the choice of customers, High principles
Source: Blankson & Kalafatis (2007); Congruence between Positioning and Brand Advertising,
Journal of Advertising Research
Perceptual Mapping
Perceptions typically aggregated into a positioning map
an n-dimensional graph with different attributes (2 or
Perceptual Mapping
YES
YES
1.
All is well
2.
If market is still not profitable,
find a more profitable segment and
Position brand in this new target
market
NO
Is brand deficient in
key
relative to competitors
Reposition brand:
Correct deficiencies in attributes;
promote new product
NO
Correct misconceptions:
Modify markets beliefs via
revised promotional plan