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Job Description Chief Operating Officer

The COO supports the CEO in overseeing day-to-day operations, including departments like IT, sales, marketing, and customer service. Key responsibilities are advising on planning issues, strategic planning, process improvement, budgeting, quality control, goal setting, performance monitoring, and crisis management. The ideal COO has strong leadership, organizational, time management, negotiation, prioritization, and communication skills.

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Benediktus Irawan Patriangga
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278 views

Job Description Chief Operating Officer

The COO supports the CEO in overseeing day-to-day operations, including departments like IT, sales, marketing, and customer service. Key responsibilities are advising on planning issues, strategic planning, process improvement, budgeting, quality control, goal setting, performance monitoring, and crisis management. The ideal COO has strong leadership, organizational, time management, negotiation, prioritization, and communication skills.

Uploaded by

Benediktus Irawan Patriangga
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Job Description COO

The COO supports the work of the company's chief executive officer focusing on the
establishment and optimization of day-to-day operations in the company. All internal
department heads responsible for delivering IIP services report to the COO. These
include:
IT
Sales
Marketing
Customer Service/Account Management
Responsibilities of the COO:
1. Advise the management team on key planning issues and make
recommendations on important business decisions.
2. Strategic planning and resource allocation
3. Establish operational processes/ process improvement
4. Manage IIP strategy implementation, in particular regarding IIP budgets and
timelines
5. Ensure quality control of all company output as pertains to customer
acquisition and delivery of services
6. Ensure all department heads are fully informed of operational objectives
7. Set operational and / or performance goals for each department which are
aggressive, achievable and tied to long-term goals
8. Establish and monitor performance reporting systems
9. Monitor department performance against performance goals to ensure that
progress is being made
10. Conduct regular meetings with department heads to ensure that priorities are
clear and coordination is good.
11. Ensure activities comply with organisational requirements for quality
management, legal stipulations, and general duty of care.
12. Facilitate resolution of issues between departments.
13. Take charge in high-priority crises.
Personal characteristics required for chief operating officer:

Ability to lead, plan and manage change


Passion, or the willingness to become immersed in work
Initiative
Strong organizational skills
Strong time management skills
Strong negotiation skills
The ability to set priorities
Good communication skills

What You Can Expect by Joining Our Team:


A competitive salary and stock options

The opportunity to work with an exceptional team of people who are bright, creative,
courageous and have a passion for what they do
You can contact Martijn Tjho, [email protected]

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