BSBMGT605B Provide Leadership Across The OrganisationAssessment Task 3

Assessment Task 3
organisation
BSBMGT605B Provide leadership across the
Build and support teams
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Assessment Task 3
organisation
Submission details
Candidates
Name
Candidat
es ID
number
Assessors
Name
Assessment
Date/s
Time/s
Instructions to Students
1. You must accurately complete the Student Assessment Pack.
2. Your Assessor may want to discuss written answers with you to get
further evidence of your understanding and to check that it is your
original work
3. You need to submit Assessment Cover Sheet for each assessment.
4. You are permitted to use dictionaries and to seek support, as
required.
5. Where your work has been deemed as unsatisfactory, you will be
permitted to resubmit the assessment up to three times if
attendance is 70 per cent and above. If, after 3 attempts to
resubmit the assessment, you are still deemed NYC, the student will
need to redo the unit. If attendance is below 70 per cent and your
assessment is not yet satisfactory, then you need to reassessment
policy.
6. Unless the assessment task specifically allows pair work or group
activities such as brainstorming, you must submit their own original
work and are not permitted to copy the work of other students.
Plagiarism is never acceptable.
7. Assessments must be submitted on their due dates.
8. Extensions are permitted in consultation with the trainer.
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Assessment Task 3
organisation
Performance objective
Candidates will demonstrate knowledge and skills required to build and
support teams.
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Assessment Task 3
organisation
Assessment description
Using the workplace scenario information provided, and following on from
work completed in Assessment Task 2, you will lead and support a team of
managers to implement a change strategy.
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Assessment Task 3
organisation
Procedure
1. Review the simulated business documentation, including policies and
procedures, in Appendix 1 Max Lionel Realty. Review templates
contained in Appendix 2 Templates for possible use or adaptation in
completing assessment task requirements.
2. Review completed work from Assessment Task 2.
3. Review the scenario information below.
4. Develop agenda for workshop and arrange time to meet with
managers to workshop implementation of agent training. Arrange for
the assessor to observe workshop.
5. Lead team workshop with managers. Ensure you:
set and complete objectives for work shop; determine how to

ensure effective training of agents
assign roles for each manager
model ethical behaviour and encourage ethical behaviour in
team
use an appropriate leadership style to achieve objectives
discuss organisational requirements such as legislation
provide support for team as team generates ideas for how to
produce effective training
model innovative methods to generate ideas for training agents
and achieving training objectives, for example, brainstorming,
fishbone diagrams, 8Ps, flowcharting
discuss, suggest, demonstrate and encourage innovative
approaches
provide constructive criticism, advice
discuss leadership styles to be employed by managers in
training
discuss budget for training
take notes from workshop to evidence participation.
6. Submit documentation as per specifications below.
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Assessment Task 3
organisation
Scenario
You are the Operations General Manager at Max Lionel Realty (MLR). You
have initiated and begun implementation of a change strategy to improve
organisational culture and ensure ethical and legal compliance of agents.
Key outcomes of the strategy will be:
development of an ethics charter for the business based on WHS
responsibilities and REIV Code of Conduct (completed in Assessment

Task 2)
revisions made to existing policies and procedures to incorporate use
of charter by agents (completed in Assessment Task 2)

training for managers and agents on use of charter, WHS
responsibilities and legal/ethical responsibilities (partly completed in

Assessment Task 2).
Managers have now been trained in WHS and ethics. It has been decided
that managers will train their agents.
Training objectives for agents
WHS:
Identify relevant legislation, standards codes, etc.
Fill out incident reports.
Perform risk assessment.
Fill in risk register.
Ethics:
Identify relevant legislation, standards codes, etc.
Use ethics charter: ensure clients, tenants etc are aware of charter
(Revised customer service procedures mandate agents must ensure

awareness).
Follow REIV code of conduct: ensure honesty.
Act in non-discriminatory manner with clients tenants.
Managers will be accountable for planning and delivering training,

assessing individual competence, periodically reviewing effectiveness of
training, and considering ethical and WHS performance as part of periodic
agent performance management in accordance with company policy.
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Assessment Task 3
organisation
In addition to preferred suppliers, the following costs are associated with
resources:
Resource
Cost
Managers
$120/hr
Training rooms
$100/hr
Paper
$0.50/sheet
Projector
$100/day
All other training resources will be at your discretion and obtained in

accordance with the MLR procurement policy.
You will need to:
meet with managerial team to discuss training and develop
training/information sessions for agents according to agent needs

assign roles for training
demonstrate encouragement and support for team and create
positive work environment

demonstrate innovative approaches
encourage innovative approaches to training.
prepare budget for team based on stated needs.
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Assessment Task 3
organisation
Specifications
You must:
meet with managers to workshop training of agents
submit:
agenda
team roles and responsibilities document
team budget
workshop notes.
Your assessor will be looking for:
interpersonal skills to communicate and inspire trust and confidence
of others and to ensure their cooperation and support

networking skills to ensure support from key groups and individuals
for concepts/ideas/products/services
knowledge of business ethics and their application
knowledge of leadership styles and their application
knowledge of legislation, codes and by laws relevant to the
organisations operations
knowledge of organisation mission, purpose and values
knowledge of organisation objectives, plans and strategies
knowledge of organisational change processes.
Adjustment for distance-based learners

No variation of the task is required.
A follow-up interview may be required (at the discretion of the
assessor).
Documentation can be submitted electronically or posted in the mail.
Meetings/presentations may be conducted and observed live or via
an appropriate teleconferencing tool.
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Assessment Task 3

BSBMGT605B Provide leadership across the

Build and support teams

BSBMGT605B Provide leadership across the

BSBMGT605B Provide leadership across the

BSBMGT605B Provide leadership across the

BSBMGT605B Provide leadership across the

set and complete objectives for work shop; determine how to

6. Submit documentation as per specifications below.

BSBMGT605B Provide leadership across the

responsibilities and REIV Code of Conduct (completed in Assessment

of charter by agents (completed in Assessment Task 2)

responsibilities and legal/ethical responsibilities (partly completed in

(Revised customer service procedures mandate agents must ensure

Managers will be accountable for planning and delivering training,

All other training resources will be at your discretion and obtained in

training/information sessions for agents according to agent needs

positive work environment

BSBMGT605B Provide leadership across the

of others and to ensure their cooperation and support

Adjustment for distance-based learners

an appropriate teleconferencing tool.

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