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Resume, Jeffords, Denise Latest

Denise Jeffords is seeking a customer service or inside sales support position. She has over 20 years of experience in customer service roles, including as an evening office manager developing client referrals, a customer account representative managing business phone system projects, and a customer account manager renewing paging systems at over a 90% retention rate. She holds a B.S. from Penn State University and has served in leadership roles with her local Ladies Golf Association.

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Tory Johnson
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107 views2 pages

Resume, Jeffords, Denise Latest

Denise Jeffords is seeking a customer service or inside sales support position. She has over 20 years of experience in customer service roles, including as an evening office manager developing client referrals, a customer account representative managing business phone system projects, and a customer account manager renewing paging systems at over a 90% retention rate. She holds a B.S. from Penn State University and has served in leadership roles with her local Ladies Golf Association.

Uploaded by

Tory Johnson
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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10 LAKES EDGE ROAD HM: 6107929036

ROYERSFORD, PA 19468 CELL: 4847440822


EMAIL:
[email protected]

DENISE JEFFORDS

Objective CUSTOMER SERVICE/INSIDE SALES SUPPORT POSITION

Experience -
Family Care and responsibility and Volunteer Work for Women’s Golf
2000- Present Giving Back
1994- 2000
Woodling Tax Planning Royersford, Pa

Evening Office Manager


- Developed and marketed client referral program for a busy tax and
financial product office
- Extensive phone contact, resulting in a 35% increase of new clients
through creative approach to incentivizing referrals from existing clients
- Performed general office duties, scheduled appointments, resolved
customer inquiries and provided troubleshooting solutions.
1980-1984
Inforcore, Inc. King of Prussia, Pa
Customer Account Representative
- Managed business phone system projects from sale to installation
- Maintained contact with customers post-installation.
- Major projects: Philadelphia Eagles system—Veterans Stadium
Crouse Building, Philadelphia, Pa

ITT Terryphone, Inc. Bethlehem, Pa ,


South Ridge, SC
Customer Account Manager
- Renewed paging systems at consistent over 90% retention rate.
- Named Outstanding Customer Service Employee-Mid-Atlantic Region.
- Implemented training course for new sales personnel.
- Managed phone system design, installation and customer training.

Weight Reduction Centers, Inc. Bethlehem, Pa


Sales Manager
- Sold medical weight loss program

Norristown State Hospital Norristown, Pa


Activities Program Coordinator
Education Penn State University State College, Pa
B.S. Cumulative average—3.40

Activities .- President Ladies Golf Association-2 years


- Vice President Ladies Golf Association-2 years
- Tournament Chairperson Ladies Golf Association-2 years

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