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Checkpoint (1) Slides

The document outlines a project plan to develop a mobile application for managing IT tickets across different ticketing tools. It is divided into 3 phases, with Phase 1 focusing on requirements analysis and prototyping, Phase 2 on developing a working alpha version, and Phase 3 on implementing a beta version. The group has identified the provided resources, understood the IBM development environment, and designed the core functionality, user interface, and process flow. Future work includes integrating the ticketing tools, addressing compatibility and security, and testing the application. Success will be achieved by meeting specifications, integrating the targeted tool, implementing requirements, and producing documentation.

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81 views

Checkpoint (1) Slides

The document outlines a project plan to develop a mobile application for managing IT tickets across different ticketing tools. It is divided into 3 phases, with Phase 1 focusing on requirements analysis and prototyping, Phase 2 on developing a working alpha version, and Phase 3 on implementing a beta version. The group has identified the provided resources, understood the IBM development environment, and designed the core functionality, user interface, and process flow. Future work includes integrating the ticketing tools, addressing compatibility and security, and testing the application. Success will be achieved by meeting specifications, integrating the targeted tool, implementing requirements, and producing documentation.

Uploaded by

api-285646379
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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CSCI 321: Checkpoint <1>

Project Reach Out


Group Members :
1. How Wee Sheng

4522904

2. Ng Woei Hann 4540165


3. Tan Tzia Tshen 4545448
4. Leong Ka Chun 4532600

Major Milestone :
Completion Date
Phase 1

15.4.2015 - 15.5.2015

Deliverables

Requirement analysis

Requirements Elicitation

Identified resources provided (Server, IDE, Database)

Designing

Understanding IBM specific IDE

Beginning of prototyping

Identifying compatibility between ticketing tools & middleware

Design UI, interaction between different layers, ...

Identify security mechanism & standard

Progress report

Focus on developing core functionality (working prototype for at

Phase 2

25.5.2015 - 25.6.2015

Beginning of alpha stage

[Users & Resolvers]

Implementation & Testing

20.7.2015 - 07.9.2015

least 1 ticketing tool)

Perform testing

If prototype meets all user's expectation, prototype will be

[Client & IBM


Management]

Phase 3

14.9.2015 - END

discarded and beta version will begin

Implementation of beta version

Integrating other ticketing tools into

Implementation of non-functional requirements

the middleware

Documentation of finished product

Update On Current Progress


Completed :

In Progress :

[15.4.2015 21.4.2015]

Identified resources provided


(server, database, IDE)
Understanding IBM specific
IDE

Identified core functionalities


Prepared process flow diagram

Planned duration required and objectives of each phase

Identified all deliverables for each phases

Identifying compatibility
between ticketing tools &
middleware
Design UI, interaction
between different layers
Identify security mechanism
& standard

Process Flow

Advantages of Current Process Flow &


Design

Majority processing will be placed at server side

Searching algorithm

Retrieval of records

Sending out notification

The load on clients mobile devices will be light

Connecting to the middleware

Sending out query

Receiving the information from server

Displaying the information on server

Challenges of Current Process Flow &


Design

Server load will be significantly higher than the client

Compatibility between databases

Requires in-depth understanding towards the backend

User Interface Design : Login Screen & Main Menu

User Interface Design :


Create Ticket
View Ticket Inbox
View Ticket Details

Success Factor

Phase (1)

All identified requirements are consistent with the IBM specifications.

Specifications for targeted ticketing tool is clearly understood.

Understood API for targeting tools.

All deployment tools identified and familiarized.

Graphical User Interfaces for all views are finalized.

Phase (2)

Targeted ticketing tool is integrated successfully into mobile application.

Test cases are documented.

Phase (3)

All non-functional requirements are implemented (eg. security, user-friendliness)

Beta phase initiated and all algorithms are fine-tuned to achieve higher efficiency.

All appropriate documentations are produced.

Successful testing of the mobile application in various android devices.

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