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Introduction To Service Management Lifecycle: Itil Foundation V3 Updated

This document outlines the sessions of an ITIL Foundation V3 training course. The course introduces ITIL concepts and principles of service management and covers the ITIL service lifecycle through sessions on service strategy, service design, service transition, service operations, and continual service improvement. The final sessions review the key concepts and provide practice for the ITIL Foundation exam.

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Preeti Kher
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36 views

Introduction To Service Management Lifecycle: Itil Foundation V3 Updated

This document outlines the sessions of an ITIL Foundation V3 training course. The course introduces ITIL concepts and principles of service management and covers the ITIL service lifecycle through sessions on service strategy, service design, service transition, service operations, and continual service improvement. The final sessions review the key concepts and provide practice for the ITIL Foundation exam.

Uploaded by

Preeti Kher
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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ITIL FOUNDATION V3 UPDATED

Session 1: Introduction to Service Management Lifecycle


Overview of ITIL 2011, Basic Concepts, Principles of Service Management,
Service, Processes, Functions, Roles, The ITIL Service Lifecycle
Session 2: Service Strategy
Concepts and Models, Processes
Session 3: Service Design
Concepts and Models, Key Principles, Processes
Session 4: Service Transition
Concepts and Models, Key Principles, Processes
Session 5: Service Operations
Concepts and Models, Key Principles, Processes and Functions
Session 6: Continual Service Improvement
Concepts and Models, Key Principles, Processes
Session 7 : Summary and Exam Practice
Review of Key Concepts and Practice Exam
Session 8 : Exam

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