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Sop 022 Turn Down Service

Turn down service involves tidying the guest room, cleaning the bathroom, and preparing the bed for the evening. The butler uses a stocked housekeeping cart with turning down amenities to empty the top sheets and bedspread, fluff pillows, draw drapes, and place a breakfast menu and chocolate mint on the pillow. They also ensure the lamps are on, temperature is set, and special requests like pillow menus are arranged before leaving the refreshed guestroom.

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118 views1 page

Sop 022 Turn Down Service

Turn down service involves tidying the guest room, cleaning the bathroom, and preparing the bed for the evening. The butler uses a stocked housekeeping cart with turning down amenities to empty the top sheets and bedspread, fluff pillows, draw drapes, and place a breakfast menu and chocolate mint on the pillow. They also ensure the lamps are on, temperature is set, and special requests like pillow menus are arranged before leaving the refreshed guestroom.

Uploaded by

spyeye78
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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STANDARD OPERATING PROCEDURES

TASK NO. THKP 022


:Turn Down Service
SECTION
:Housekeeping
APPLICABLE POSITIONS
:Housekeeping

STANDARD

:The butler will perform a turn down service to the standards


expected of the housekeeping department.

EQUIPMENT:

A stocked housekeeping cart, a turn down assignment sheet, and a special


turning down amenities.

PROCEDURE :Turn down service involves turning down the bed sheets and
refreshing the
guestroom for the evening.
For turning down services include:
Cleaning the bathroom and restocking it with fresh towels
Rotating or restocking amenities
Tidying the guest room
Emptying back the bedspread, blanket, and top sheet
Fluffing the pillow
Drawing the drapers
Place breakfast menu
Place a fresh blossom or a chocolate mint on the pillow
Switch on bedside lamps
Leave air-conditioner or heating on low
Arrange for the pillow menu as per request .

Prepare by: Angelika Lazarou


Approved by:
Date: February 9, 2004

DEPARTMENT: H.K.

PAGE NO :

Revision: Yes , No

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