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Hs-304 Business Communication and Ethics

This document outlines the topics covered in a business communication and ethics course, including communication skills, business writing, and engineering/business ethics. Communication skills are defined and include verbal, non-verbal, vocal, and non-vocal communication between senders and receivers. Business writing covers formal letters, emails, memos, reports, tenders, and contracts. Engineering/business ethics examines the need for codes of ethics, types of ethics, addressing conflicts and dilemmas through case studies, and preventing sexual harassment and discrimination in the workplace.

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Michael Miller
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84 views1 page

Hs-304 Business Communication and Ethics

This document outlines the topics covered in a business communication and ethics course, including communication skills, business writing, and engineering/business ethics. Communication skills are defined and include verbal, non-verbal, vocal, and non-vocal communication between senders and receivers. Business writing covers formal letters, emails, memos, reports, tenders, and contracts. Engineering/business ethics examines the need for codes of ethics, types of ethics, addressing conflicts and dilemmas through case studies, and preventing sexual harassment and discrimination in the workplace.

Uploaded by

Michael Miller
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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HS-304 BUSINESS COMMUNICATION AND ETHICS

Communication Skills:
Definitions and Conditions, Modes: verbal, non-verbal, vocal, non-vocal, sender,
Receiver, en-coding, decoding, noise, context, emotional maturity, relationships,
etc, Language, perception, Non-verbal, body language, physical appearance,
cultural differences etc, Personal and interpersonal skills/ perceptions,
Communication dilemmas and problems, Public Speaking speaking situation,
persuasion, Making presentations, Interviews

Business Writing:
Formal / Business letters, e-mails: a) job applications and resumes / CV, b)
enquiries, c) complaints / adjustments, d) orders, e) quotations, f) banking etc.
Memos: layout, language, style. Meeting management: notice, agenda, conducting/
participating, writing minutes. Contracts and agreements (basic theoretical
knowledge and comprehension), Research / scientific reports: types, structure,
layout / presentation, writing process etc, Tenders (basic theoretical knowledge
and comprehension)

Engineering / Business Ethics:
Need and objectives for code of ethics and its importance, Types of ethics,
involvement and impact in daily life, Problems / conflicts / dilemmas in
application (case studies), Sexual Harassment / discrimination in the workplace: a)
why it occurs, b) myths regarding sexual harassment, c) how to deal with it, d)
gender equality e) respect etc. Codes of conduct: Code of Pakistan Engineering
Council, Code for Gender Justice, Brief study of other codes of conduct.

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