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Kathleen Gutiérrez 4-769-423 Withny Castillo Chen 4-773-872

The customer called the call center because their recent payment was not reflected on their phone bill. The agent verified the customer's account and payment details, and explained that the bill was generated before the payment was made. They assured the customer that their account balance was now zero and the new payment was reflected online. The agent suggested checking the website for a more updated bill in the future to avoid similar issues caused by delays in courier services. The customer was satisfied with this explanation and ended the call.

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KarlaIsabel19
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501 views

Kathleen Gutiérrez 4-769-423 Withny Castillo Chen 4-773-872

The customer called the call center because their recent payment was not reflected on their phone bill. The agent verified the customer's account and payment details, and explained that the bill was generated before the payment was made. They assured the customer that their account balance was now zero and the new payment was reflected online. The agent suggested checking the website for a more updated bill in the future to avoid similar issues caused by delays in courier services. The customer was satisfied with this explanation and ended the call.

Uploaded by

KarlaIsabel19
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Kathleen Gutirrez 4-769-423

Withny Castillo Chen 4-773-872


Bright Supplier Companys script for Call Center

Agent: Thank you for calling to Bright Supplier Company. My name is Candace
Hamilton. How may I help you today?
Customer: I am calling because I received a wrong bill. I just paid my
phone bill two days ago and my payment is not reflected in the bill.
Agent: Sorry for the inconvenience madam. May I have your Account Number, please.
Customer: 5340136548
Agent: For verification purposes, Can I get your name and birthdate?,
please.
Customer: Sophia Peterson, July 23, 1974 and the account is under my name.
Agent: Thank you for that information mam. Per
our systems data, you did pay your last bill last
Aug. 12 which was two days ago in one of our affiliated payment centers and
you currently have 0 balance. However, the bill that you received was
generated a week before you
made the payment thats why your latest payment had not been reflected. You can
simply disregard the amount indicated in the bill and continue enjoying our services.
Customer: Thank you.
Agent: Delays in the bill is usually caused by delays in our courier services.
For a more up dated billof your account, you can visit our website and log
in to your account. This bill is more updated.
Customer: Ok I will.
Agent: Will there be anything else that you need madam?
Customer: No thanks.
Agent: Thank you for calling. We are glad to assist you.
Customer: Ok bye.

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