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The Service Quality Gap Analysis - A Study On Selected Hospitals in Hyderabad

The document analyzes the service quality gap at selected hospitals in Hyderabad. It was submitted as a thesis for a Doctor of Philosophy degree from Acharya Nagarjuna University by H.K.S. Kumar Chunduri under the supervision of Prof. G. Prasad.

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47 views1 page

The Service Quality Gap Analysis - A Study On Selected Hospitals in Hyderabad

The document analyzes the service quality gap at selected hospitals in Hyderabad. It was submitted as a thesis for a Doctor of Philosophy degree from Acharya Nagarjuna University by H.K.S. Kumar Chunduri under the supervision of Prof. G. Prasad.

Uploaded by

rahul_dido
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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THE SERVICE QUALITY GAP ANALYSIS A STUDY

ON SELECTED HOSPITALS IN HYDERABAD




Thesis submitted for the Award of Degree of Doctor of
Philosophy in the Faculty of Commerce & Management
Studies, Acharya Nagarjuna University


by
Mr. H. K. S. KUMAR CHUNDURI,

Research Scholar,
Department of Commerce and Business Administration,
Acharya Nagarjuna University




Research Director
Prof. G. PRASAD, M. Com, B.L., Ph. D.
Principal, University College of Arts, Commerce and Law,
Acharya Nagarjuna University,


Department of Commerce & Business Administration,
ACHARYA NAGARJUNA UNIVERSITY,
Nagarjuna Nagar 522 510, Guntur, A.P., India


January 2011

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