Survey, Product (Interactive Customer Satisfaction Rating System) يف يأر ءادبإ جذومن

The survey aims to assess consumer acceptance of an interactive touchscreen system for providing feedback on customer satisfaction. It asks respondents about their preferences for providing feedback like frequency and location, as well as which industries they would like to provide ratings for. It also asks questions to determine preferences for things like screen size, number of questions, and whether promotions could encourage participation. The goal is to design a customer satisfaction rating system that meets consumer expectations and preferences.

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Survey, Product (Interactive Customer Satisfaction Rating System) يف يأر ءادبإ جذومن

Uploaded by

aldamati2010

Available Formats

Download as DOCX, PDF, TXT or read online on Scribd

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Survey, Product (Interactive Customer Satisfaction Rating System)

The propose of this survey is to assess the how the idea of our product; A Touch Screenbased Interactive Customer Satisfaction Rating System, is acceptable to the consumers
to use and provide their feedback rating about the services they receive at the point of
service/or sales.
Name:
Age:
Gender:
Area:

:
:
:
:

1. How frequently would you like to give your

feedback as a customer
o Always Every visit
o Usually max. Every 5 visits
o Randomly in average 10 visits
o Rarely More than 10 visits

: .1
" " o
" 5 "o
11 "o
"
"11 " o

2. How do like to hear about the product:

o TV
o Internet
o Outdoor advertisement
o E-mails / phone call / fax

.2
o
o
o
o

3. What are the most important services

youd like to participate in its customer
satisfaction survey??
o Banking
o Hospital
o Pharmaceutical
o Retail
o Telecom
o Others

o
o
o
o
o
o

4. How many times do you visit the same place

Place
Restaurant
Banks
Hotels
Super Markets
Hospitals

Daily

Weekly

Monthly

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5. What are the most important three matters youd like to evaluate?

Restaurant

Banks

Hotels

Super Markets

Hospitals
6. would you mind capture a picture of you
while entering your feedback (for face
recognition and trustworthiness)
o yes
o No
7. where do you like to find the published
results of evaluation rates:
o free opened website
o outdoors (Malls,
o mobile applications
o @ the same store
o e-mails
o dont care
8. are you interested in checking evaluation
rates before visiting a place
o yes
o no
9. Would you like to get notification to
confirm receiving your feedback?
o Yes
o No
10. If yes, How do you prefer to get feedback
after :
o E-mail
o SMS
11. Are you familiar in using touch screens?
o Yes
o No
12. Which size will be better to use
o 7 inch
o 10 inch
13. How many questions do you expect in the
survey
o 1
o 2-5
o More than 5
14. Where do you prefer to find the terminal:

(
)
o
o

o
o
o
o
o
o

?
o
o

o
o

o
o

o
o

7 o
11 o

1 o
5 -2 o
5 o

Page 2 of 3

o Entrance
o Agent desk
o Exit

o
o
o

o
o

15. Would you like us to display the latest

promotion on the screen during waiting
time:
o Yes
o No

16. Would receiving benefits encourage you to

participate in evaluation

o
o Yes
o
o No

17. Where would you like to participate in the
o
evaluation?
o
o the entire country
o main cities only
18. Please rate how reliable you expect the published evaluation rating to be. (1: lowest 10:highest)
) 11 :1(
1
2
3
4
5
6
7
8
9
10

19. What do you expect the evaluation rating
product name to be?