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Agenda: IT6267 Week 4 Tutorial

This document provides an agenda for an ITIL tutorial week. It includes a written activity where participants are asked to write a section for a response to a Request For Information explaining how their company's commitment to ITIL delivers advantages to customers. They are told to answer "So what?" at each step and look for opportunities to use similes and metaphors. It also includes sections on working smart with learning journals, rapid reading, and splitting into groups to produce three minute presentations summarizing an article using note cards instead of sheets of paper.

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Rizzy Shinigami
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18 views

Agenda: IT6267 Week 4 Tutorial

This document provides an agenda for an ITIL tutorial week. It includes a written activity where participants are asked to write a section for a response to a Request For Information explaining how their company's commitment to ITIL delivers advantages to customers. They are told to answer "So what?" at each step and look for opportunities to use similes and metaphors. It also includes sections on working smart with learning journals, rapid reading, and splitting into groups to produce three minute presentations summarizing an article using note cards instead of sheets of paper.

Uploaded by

Rizzy Shinigami
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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IT6267 Week 4 Tutorial

Agenda

Page 1 of 1
A
Written Activity
In this weeks scenario, you work for Meta IT Ltd, a company that provides outsourced IT
services.
Since you are one of the in-house ITIL champions, you have been asked to write a section that is
to be included in a response to a RFI. This section is to explain how Meta ITs total commitment
to ITIL delivers advantages to Meta ITs customers.

Bear in mind you have a tough audience here; every step of the way you must answer the
question So what?. Also, look for opportunities to use similes and metaphors.


B
Work Smart

1. Learning journal
Compare notes.

2. Rapid reading
Widen your focus.

C
Analysis and presentation
The class will be split up into four groups.
Produce a three minute presentation that summarizes an article.
Use small cards for your notes; sheets of paper are too distracting.

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