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Management Information System: Presented By, Kayalvizhi.V

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Aathi Hari
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0% found this document useful (0 votes)
20 views

Management Information System: Presented By, Kayalvizhi.V

Hi

Uploaded by

Aathi Hari
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 16

Management Information System

Report
Presented by,
Kayalvizhi.V
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
Contents
Static !ata
"
#ighlights
"
Lolights
"
LA$ Learning
"
Scope Inventory
"
Set%p !esign
"
!oc%ment Inventory
Performance &eport
"
'ol%me of Calls(Cat)
"
&esol%tion *ype
"
#andling *ime
"
$ac+%p Performance
"
System Availa,ility
"
Self &ating(- to .)
2
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
#ighlights

Real Time Exposure.

Time Management.

Technical Knowledge.

Handling pressure.

Decision Making.

Troubleshooting a problem.

Email etiuette.

/
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
Lolights
"
SLA 'iolation
0
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
La, Learning

Email etiuette

!ractical Knowledge

Time Management

!roblem "ol#ing

Customer Relationship
.
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
*ools

$mware %orkstation

Ticketing Tool

&T backup

M" $isio

M" '((ice
1
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
Set%p !iagram
2
Internet
&o%ter
L/ Sitch
L2 Sitch
-92.-13.2-.-0
'm 4are 4indos Server 2003
-92.-13.2-.-/
'm 4are 4indos Server 2003
-92.-13.2-.-.
'm are Lin%5 os
-92.-13.2-.-/
Pro5y Server
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
!oc%ments
3
!oc%ments !oc%ments
3
Pro6ect Plan
$ac+%p policy
Log Sheet
Server !oc+et
Asset Inventory
Passord Policy
&7C
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
'ol%me of Calls
9
0
10
20
30
40
50
Volume of call
68
14
1
2
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
&esol%tion of Calls
-0
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
&esol%tion
--
0
10
20
30
40
50
60
70
Self Internet Mentor
71
11
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
#andling *ime
-2
SLA Achived
SLA Voilation
82
18
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
$ac+%p Performance
-/
"
'82 9 -00:
"
'84I;2+3 9 -00:
"
'8LI;<= 9 -00:
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
System Availa,ility
"
$ase 8achine 9 -00:
"
'm2 9 -00:
"
'min2+3 9 -00:
"
'mlin%5 9 93:
-0
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
Self >vol%tion
-.
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com -1

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