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Management Information System: Presented By, Kayalvizhi.V

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Aathi Hari
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20 views

Management Information System: Presented By, Kayalvizhi.V

Hi

Uploaded by

Aathi Hari
Copyright
© © All Rights Reserved
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Management Information System

Report
Presented by,
Kayalvizhi.V
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
Contents
Static !ata
"
#ighlights
"
Lolights
"
LA$ Learning
"
Scope Inventory
"
Set%p !esign
"
!oc%ment Inventory
Performance &eport
"
'ol%me of Calls(Cat)
"
&esol%tion *ype
"
#andling *ime
"
$ac+%p Performance
"
System Availa,ility
"
Self &ating(- to .)
2
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
#ighlights

Real Time Exposure.

Time Management.

Technical Knowledge.

Handling pressure.

Decision Making.

Troubleshooting a problem.

Email etiuette.

/
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
Lolights
"
SLA 'iolation
0
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
La, Learning

Email etiuette

!ractical Knowledge

Time Management

!roblem "ol#ing

Customer Relationship
.
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
*ools

$mware %orkstation

Ticketing Tool

&T backup

M" $isio

M" '((ice
1
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
Set%p !iagram
2
Internet
&o%ter
L/ Sitch
L2 Sitch
-92.-13.2-.-0
'm 4are 4indos Server 2003
-92.-13.2-.-/
'm 4are 4indos Server 2003
-92.-13.2-.-.
'm are Lin%5 os
-92.-13.2-.-/
Pro5y Server
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
!oc%ments
3
!oc%ments !oc%ments
3
Pro6ect Plan
$ac+%p policy
Log Sheet
Server !oc+et
Asset Inventory
Passord Policy
&7C
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
'ol%me of Calls
9
0
10
20
30
40
50
Volume of call
68
14
1
2
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
&esol%tion of Calls
-0
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
&esol%tion
--
0
10
20
30
40
50
60
70
Self Internet Mentor
71
11
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
#andling *ime
-2
SLA Achived
SLA Voilation
82
18
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
$ac+%p Performance
-/
"
'82 9 -00:
"
'84I;2+3 9 -00:
"
'8LI;<= 9 -00:
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
System Availa,ility
"
$ase 8achine 9 -00:
"
'm2 9 -00:
"
'min2+3 9 -00:
"
'mlin%5 9 93:
-0
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com
Self >vol%tion
-.
Copyright 2009 Appnomic Systems Pvt. Ltd. I Confidential | .appnomic.com -1

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