SECTOR BASIC COMPETENCY :

TOURISM

COMMUNICATIONS PARTICIPATE IN WORKPLACE COMMUNICATION PARTICIPATING IN WORKPLACE COMMUNICATIONS This module covers he !"o#led$e% s!ills &"d & i udes re'uired o o( &i"% i" er)re &"d co"ve* i"+orm& io" i" res)o"se o #or!)l&ce re'uireme" s, ./ hrs NC II Receive &"d Res)o"d o #or!)l&ce Commu"ic& io", 2NCI3

UNIT OF COMPETENCY : MODULE TITLE :

MODULE DESCRIPTOR :

SU--ESTED DURATION : 0UALIFICATION LE1EL : PRERE0UISITE :

SUMMARY OF LEARNIN- OUTCOMES: U)o" com)le io" o+ his module he s ude" s4 r&i"ees #ill (e &(le o: LO ., O( &i" &"d co"ve* #or!)l&ce i"+orm& io" LO 5, Com)le e relev&" #or! rel& ed docume" s, LO 6, P&r ici)& e i" #or!)l&ce mee i"$ &"d discussio",

LO., OBTAIN AND CON1EY 7OR8PLACE INFORMATION ASSESSMENT CRITERIA: ., 5, 6, 9, ;, /, <, CONTENTS: P&r s o+ s)eech Se" e"ce co"s ruc io" E++ec ive commu"ic& io" Co"duc i" ervie#s S)eci+ic relev&" i"+orm& io" is &ccessed +rom &))ro)ri& e sources, E++ec ive 'ues io"i"$ &"d &c ive lis e"i"$ &"d s)e&!i"$ &re used o $& her &"d co"ve* i"+orm& io", A))ro)ri& e medium is used o r&"s+er i"+orm& io" &"d ide&s, A))ro)ri& e "o":ver(&l commu"ic& io" is used, A))ro)ri& e li"es o+ commu"ic& io" #i h su)eriors &"d colle&$ues &re ide" i+ied &"d +ollo#ed, De+i"ed #or! )rocedures +or he loc& io" &"d s or&$e o+ i"+orm& io" &re used, Perso""el i" er&c io" is c&rried ou cle&rl* &"d co"cisel*,

CONDITIONS: The s ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: 7ri i"$ m& eri&ls 2)e" = )&)er3 Re+ere"ces 2(oo!s3 M&"u&ls

MET>ODOLO-IES: -rou) discussio" I" er&c io" Lec ure Re)or ori&l

ASSESSMENT MET>OD: 7ri e" es Pr&c ic&l )er+orm&"ce es 2

I" ervie#

L?5,

COMPLETE RELE1ANT 7OR8 RELATED DOCUMENTS,

ASSESSMENT CRITERIA: ., 5, 6, 9, ;, CONTENTS: ., 5, 6, B&sic m& hem& ics Tech"ic&l #ri i"$ T*)es o+ +orms R&"$es o+ +orms rel& i"$ o co"di io"s o+ em)lo*me" &re com)le ed &ccur& el* &"d le$i(l*, 7or!)l&ce d& & is recorded o" s &"d&rd #or!)l&ce +orms &"d docume" s, B&sic m& hem& ic&l )rocess &re used +or rou i"e c&lcul& io"s, Errors i" recordi"$ i"+orm& io" o" +orms@ docume" s &re ide" i+ied &"d rec i+ied, Re)or i"$ re'uireme" s o su)erior &re com)le ed &ccordi"$ o e" er)rise $uideli"es,

CONDITIONS: The s ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: ., 5, 6, 9, P&)er Pe"cils 4 (&ll )e" Re+ere"ce (oo!s M&"u&ls

MET>ODOLO-IES: ., 5, 6, -rou) discussio" I" er&c io" Lec ure

ASSESSMENT MET>OD: ., 5, 6, 7ri e" es Pr&c ic&l@ Per+orm&"ce es I" ervie#

LO6, PARTICIPATE IN 7OR8PLACE MEETIN- AND DISCUSSION, ASSESSMENT CRITERIA: ., 5, 6, 9, ;, /, CONTENTS: ., 5, 6, Se" e"ce co"s ruc io" Tech"ic&l #ri i"$ Recordi"$ i"+orm& io" Te&m mee i"$s &re & e"ded o" ime, O#" o)i"io"s &re cle&rl* eA)ressed &"d hose o+ o hers &re lis e"ed o #i hou i" erru) io", Mee i"$ i")u s &re co"sis e" #i h he mee i"$ )ur)ose &"d es &(lish )ro ocols, 7or!)l&ce i" er&c io" &re co"duc ed i" & cour eous m&""er &))ro)ri& e o cul ur&l (&c!$rou"d &"d &u hori * i" he e" er)rise )rocedures, 0ues io"s &(ou sim)le rou i"e #or!)l&ce )rocedures &"d m& ers co"cer"i"$ co"di io"s o+ em)lo*me" &re &s!ed &"d res)o"ded, Mee i"$ ou comes &re i" er)re ed &"d im)leme" ed,

CONDITIONS: The s ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: ., 5, 6, 9, P&)er Pe"cils4(&ll )e" Re+ere"ces 2(oo!s3 M&"u&ls

MET>ODOLO-IES: ., 5, 6, -rou) discussio"s I" er&c io" Lec ure

ASSESSMENT MET>OD: ., 5, 6, 7ri e" es Pr&c ic&l 4 )er+orm&"ce es I" ervie#

BASIC COMPETENCY

TEAM WORK WORK IN A TEAM ENVIRONMENT WORKING IN A TEAM ENVIRONMENT This module covers he !"o#led$e% s!ills% &"d & i udes re'uired o rel& e i" & #or! (&sed e"viro"me" ,

UNIT OF COMPETENCY : MODULE TITLE :

MODULE DESCRIPTOR :

SU--ESTED DURATION : 0UALIFICATION LE1EL : PRERE0UISITE : NCII TEAM7OR8 2NC I3

SUMMARY OF LEARNIN- OUTCOMES: U)o" com)le io" o+ his module he s ude" s4 r&i"ees #ill (e &(le o: LO., Descri(e &"d ide" i+* e&m role &"d res)o"si(ili * i" & e&m, LO5, Descri(e #or! &s & e&m,

LO ., DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM, ASSESSMENT CRITERIA: ., 5, 6, 9, ;, CONTENTS: ., 5, 6, 9, Te&m role, Rel& io"shi) &"d res)o"si(ili ies Role &"d res)o"si(ili ies #i h e&m e"viro"me" , Rel& io"shi) #i hi" & e&m, Role &"d o(Bec ive o+ he e&m is ide" i+ied, Te&m )&r&me ers% rel& io"shi)s &"d res)o"si(ili ies &re ide" i+ied, I"dividu&l role &"d res)o"si(ili ies #i hi" e&m e"viro"me" &re ide" i+ied, Roles &"d res)o"si(ili ies o+ o her e&m mem(ers &re ide" i+ied &"d reco$"iCed, Re)or i"$ rel& io"shi)s #i hi" e&m &"d eA er"&l o e&m &re ide" i+ied,

CONDITIONS: The s ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: ., 5, 6, 9, ;, SOP o+ #or!)l&ce Do( )rocedures Clie" 4 su))lier i"s ruc io"s 0u&li * s &"d&rds Or$&"iC& io"&l or eA er"&l )erso""el

MET>ODOLO-IES: ., 5, 6, -rou) discussio"4i" er&c io" C&se s udies Simul& io"

ASSESSMENT MET>ODS: ., 5, 6, 9, 7ri e" es O(serv& io" Simul& io" Role )l&*i"$

LO5, DESCRIBE 7OR8 AS A TEAM MEMBER ASSESSMENT CRITERIA: ., 5, 6, 9, CONTENTS: ., 5, 6, Commu"ic& io" )rocess Te&m s ruc ure 4 e&m roles -rou) )l&""i"$ &"d decisio" m&!i"$ A))ro)ri& e +orms o+ commu"ic& io" &"d i" er&c io"s &re u"der &!e", A))ro)ri& e co" ri(u io"s o com)leme" e&m &c ivi ies &"d o(Bec ives #ere m&de, Re)or i"$ usi"$ s &"d&rd o)er& i"$ )rocedures +ollo#ed, Develo)me" o+ e&m #or! )l&"s (&sed +rom role e&m #ere co" ri(u ed,

CONDITIONS: The s ude" s I r&i"ees mus (e )rovided #i h he +ollo#i"$: ., 5, 6, SOP o+ #or!)l&ce Do( )rocedures Or$&"iC& io" or eA er"&l )erso""el

MET>ODOLO-IES: ., 5, 6, -rou) discussio"4i" er&c io" C&se s udies Simul& io"

ASSESSMENT MET>OD: ., 5, 6, O(serv& io" o+ #or! &c ivi ies O(serv& io" hrou$h simul& io" or role )l&* C&se s udies &"d sce"&rios,

UNIT OF COMPETENCY : MODULE TITLE :

PRACTICE CAREER PROFESSIONALISM PRACTICING CAREER PROFESSIONALISM This module covers he !"o#led$e% s!ills &"d & i udes i" )romo i"$ c&reer $ro# h &"d &dv&"ceme" ,

MODULE DESCRIPTOR :

NOMINAL DURATION CERTIFICATE LE1EL PRE:RE0UISITE

: : : P&r ici)& e i" #or!)l&ce commu"ic& io" 7or! i" & e&m e"viro"me" NATIONAL CERTIFICATE LE1EL II

SUMMARY OF LEARNIN- OUTCOMES: U)o" com)le io" o+ he module% he r&i"ees4 s ude" s should (e &(le o LO ., I" e$r& e )erso"&l o(Bec ives #i h or$&"iC& io"&l $o&ls LO 5, Se &"d mee #or! )riori ies LO 6, M&i" &i" )ro+essio"&l $ro# h &"d develo)me"

LO ., INTE-RATE PERSONAL OBDECTI1ES 7IT> OR-ANIEATIONAL -OALS ASSESSMENT CRITERIA: ., Pursue )erso"&l $ro# h &"d #or! )l&" o#&rds im)rovi"$ 'u&li+ic& io"s se +or )ro+essio" 5, M&i" &i" i" r&)erso"&l &"d i" er)erso"&l rel& io"shi)s i" he course o+ m&"&$i"$ sel+% (&sed o" )er+orm&"ce ev&lu& io", 6, Commi me" o he or$&"iC& io" &"d i s $o&l is demo"s r& ed i" he )er+orm&"ce o+ du ies CONTENTS: ., Code o+ co"duc &"d code o+ e hics 5, Perso"&l h*$ie"e 6, I" er)erso"&l &"d i" r&)erso"&l s!ills 9, Commu"ic& io" s!ills ;, Fu"d&me" &l ri$h s & #or! /, Com)&"* )rocedures &"d s &"d&rds CONDITIONS: S ude" 4 r&i"ee mus (e )rovided #i h he +ollo#i"$: E'ui)me" simul& ed l&(or& or* room elec ro"ic le&r"i"$ device com)u er elevisio" &"d video se M& eri&ls4 Su))lies c&se s udies )ri" s &"d medi&

MET>ODOLO-Y: 1ideo )rese" & io" Discussio" Rese&rch ASSESSMENT MET>OD: I" ervie# : or&l #ri e" O(serv& io"

10

LO 5, SET AND MEET 7OR8 PRIORITIES ASSESSMENT CRITERIA: ., Com)le i"$ dem&"ds &re )riori iCed o &chieve )erso"&l% e&m &"d or$&"iC& io"&l $o&ls &"d o(Bec ives 5, Resources &re u iliCed e++icie" l* &"d e++ec ivel* o m&"&$e #i h )riori ies &"d commi me" s 6, Pr&c ice lo"$ eco"omic use &"d m&i" e"&"ce e'ui)me" &"d +&cili ies &re +ollo#ed &s )er es &(lished )rocedures, CONTENTS: ., 7or! v&lues &"d e hics 5, Com)&"* )olicies 6, Com)&"* o)er& i"$ )rocedures &"d s &"d&rds 9, -e"der &"d Develo)me" ;, Perso"&l >*$ie"e

CONDITIONS: S ude" 4 r&i"ee mus (e )rovided #i h he +ollo#i"$: Tools &ssessme" ools +or c&se s udies E'ui)me" M& eri&ls4 Su))lies simul& ed l&(or& or* room c&se s udies elec ro"ic le&r"i"$ device com)u er elevisio" &"d video se )ri" s &"d medi& 7or!)l&ce4 loc& io" &ssessme"

MET>ODOLO-Y: Lec ure4 Discussio" Rese&rch4 )roBec

ASSESSMENT MET>OD: I" ervie# : or&l 7ri e" Por +olio &ssessme" Simul& io"

11

LO 6, MAINTAIN PROFESSIONAL -RO7T> AND DE1ELOPMENT ASSESSMENT CRITERIA: ., Tr&i"i"$s &"d c&reer o))or u"i ies &re ide" i+ied &"d &v&iled o+ (&sed o" Bo( re'uireme" s 5, Reco$"i io"s &re sou$h 4 received &"d demo"s r& ed &s )roo+ o+ c&reer &dv&"ceme" 6, O( &i" &"d re"e# lice"ses &"d4 or cer i+ic& io"s relev&" o Bo( &"d c&reer CONTENTS: ., Cer i+ic& io"s &"d lice"ses &))reci& io" 5, P&r ici)& e i" r&i"i"$ )ro$r&ms 6, A#&rds4 re#&rds CONDITIONS: S ude" 4 r&i"ee mus (e )rovided #i h he +ollo#i"$: M& eri&ls4 Su))lies Cer i+ic& es &"d lice"ses )e" &"d )&)er

MET>ODOLO-Y:

Film vie#i"$ Lec ure -rou) Discussio" Rese&rch Simul& ed r&i"i"$ #or!sho)s

ASSESSMENT MET>OD:

I" ervie# : or&l 7ri e" O(serv& io"

12

UNIT OF COMPETENCY : MODULE TITLE :

PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES PRACTICING OCCUPATIONAL HEALTH AND SAFETY PROCEDURES This module covers he !"o#led$e% s!ills &"d & i udes re'uired o com)l* #i h he re$ul& or* &"d or$&"iC& io"&l re'uireme" s +or occu)& io"&l he&l h &"d s&+e * such &s ide" i+*i"$% ev&lu& i"$ &"d m&i" &i"i"$ O>S &#&re"ess,

MODULE DESCRIPTOR :

NOMINAL DURATION CERTIFICATE LE1EL PRERE0UISITE

: : : NCII

SUMMARY OF LEARNIN- OUTCOMES: U)o" com)le io" o+ his module% he r&i"ee4s ude" mus (e &(le o: LO., Ide" i * h&C&rds &"d ris!s LO5, Ev&lu& e h&C&rds &"d ris!s LO6, Co" rol h&C&rds &"d ris!s LO9, M&i" &i" occu)& io"&l he&l h &"d s&+e * &#&re"ess

13

LO., IDENTIFY >AEARDS AND RIS8S ASSESSMENT CRITERIA: ., 5, 6, CONTENTS: ., 5, 6, 9, >&C&rds &"d ris!s ide" i+ic& io" &"d co" rol Or$&"iC& io"&l s&+e * &"d he&l h )ro ocol Threshold limi v&lue 2TL13 O>S i"dic& ors 7or!)l&ce h&C&rds &"d ris!s &re ide" i+ied &"d cle&rl* eA)l&i"ed, >&C&rds4Ris!s &"d i s corres)o"di"$ i"dic& ors &re ide" i+ied i" #i h he com)&"* )rocedures, Co" i"$e"c* me&sures &re reco$"iCed &"d es &(lished i" &ccord&"ce #i h or$&"iC& io"&l )rocedures,

CONDITIONS: The s ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: ., 5, 6, 9, 7or!)l&ce PPE Le&r"i"$ -uides >&"d:ou s F Or$&"iC& io"&l S&+e * &"d >e&l h Pro ocol F O>S I"dic& ors F Threshold Limi 1&lue F >&C&rds4Ris! Ide" i+ic& io" &"d Co" rol CDGs% 1>S &)es% r&"s)&re"cies

;,

MET>ODOLO-IES: ., 5, 6, 9, I" er&c ive :lec ure Simul& io" S*m)osium -rou) D*"&mics

ASSESSMENT MET>OD: ., 5, 6, 9, Si u& io" A"&l*sis I" ervie# Pr&c ic&l EA&m 7ri e" EA&m

14

LO5, E1ALUATE >AEARDS AND RIS8S ASSESSMENT CRITERIA: ., 5, 6, CONTENTS: ., 5, 6, 9, ;, TL1 &(le Phil O>S S &"d&rds E++ec s o+ h&C&rds i" he #or!)l&ce Er$o"omics E-- Re$ul& io"s Terms o+ m&Aimum oler&(le limi s &re ide" i+ied (&sed o" hreshold limi v&lues 2TL13 E++ec s o+ h&C&rds &re de ermi"ed, O>S issues &"d co"cer"s &re ide" i+ied i" &ccord&"ce #i h #or!)l&ce re'uireme" s &"d relev&" #or!)l&ce O>S le$isl& io",

CONDITIONS: The s ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: ., >&"d ou s o" F Phil, O>S S &"d&rds F E++ec s o+ h&C&rds i" he #or!)l&ce F Er$o"omics F E-- re$ul& io"s TL1 T&(le CDGs% 1>S &)es% r&"s)&re"cies

5, 6,

MET>ODOLO-IES: ., 5, 6, 9, ;, I" er&c ive :lec ure Si u& io" A"&l*sis S*m)osium Film vie#i"$ -rou) D*"&mics

ASSESSMENT MET>OD: ., 5, 6, I" ervie# 7ri e" EA&m Simul& io"

15

LO6, CONTROL >AEARDS AND RIS8S ASSESSMENT CRITERIA: ., 5, 6, 9, O>S )rocedures +or co" rolli"$ h&C&rds &"d ris! &re s ric l* +ollo#ed, Procedures i" de&li"$ #i h #or!)l&ce &ccide" s% +ire &"d emer$e"cies &re +ollo#ed i" &ccord&"ce #i h he or$&"iC& io"Gs O>S )olicies, Perso"&l )ro ec ive e'ui)me" is correc l* used i" &ccord&"ce #i h or$&"iC& io"Gs O>S )rocedures &"d )r&c ices, Procedures i" )rovidi"$ &))ro)ri& e &ssis &"ce i" he eve" o+ #or!)l&ce emer$e"cies &re ide" i+ied i" li"e #i h he es &(lished or$&"iC& io"&l )ro ocol,

CONTENTS: ., S&+e * Re$ul& io"s Cle&" Air Ac Elec ric&l &"d Fire S&+e * Code 7&s e m&"&$eme" Dis&s er Pre)&red"ess &"d M&"&$eme" Co" i"$e"c* Me&sures &"d Procedures

5,

CONDITIONS: The s ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$ ., >&"d ou s o" S&+e * Re$ul& io"s : Cle&" Air Ac : Elec ric&l &"d Fire S&+e * Code : 7&s e m&"&$eme" : Dis&s er Pre)&red"ess &"d M&"&$eme" Co" i"$e"c* Me&sures &"d Procedures O>S Perso"&l Records PPE CDGs% 1>S &)es% r&"s)&re"cies

5, 6, 9,

MET>ODOLO-IES: ., 5, 6, 9, ;, I" er&c ive :lec ure S*m)osium Film 1ie#i"$ -rou) D*"&mics Sel+ )&ce

16

ASSESSMENT MET>OD: ., 5, 6, 9, 7ri e" I" ervie# C&se4Si u& io" A"&l*sis Simul& io"

17

LO9, MAINTAIN OCCUPATIONAL >EALT> AND SAFETY A7ARENESS ASSESSMENT CRITERIA: ., 5, 6, CONTENTS: ., 5, O)er& io"&l he&l h &"d s&+e * )rocedure% )r&c ices &"d re$ul& io"s Emer$e"c*:rel& ed drills &"d r&i"i"$ Procedures i" emer$e"c* rel& ed drill &re s ric l* +ollo#ed i" li"e #i h he es &(lished or$&"iC& io" $uideli"es &"d )rocedures, O>S )erso"&l records &re +illed u) i" &ccord&"ce #i h #or!)l&ce re'uireme" s, PPE &re m&i" &i"ed i" li"e #i h or$&"iC& io" $uideli"es &"d )rocedures,

CONDITIONS: The s ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: ., 5, 6, 9, ;, 7or!)l&ce PPE O>S )erso"&l records CDGs% 1>S &)es% r&"s)&re"cies >e&l h record

MET>ODOLO-IES: ., 5, 6, 9, ;, I" er&c ive :lec ure Simul& io" S*m)osium Film 1ie#i"$ -rou) D*"&mics

ASSESSMENT MET>OD: ., 5, 6, 9, Demo"s r& io" I" ervie# 7ri e" EA&m Por +olio Assessme"

18

UNIT OF COMPETENCY MODULE TITLE MODULE DESCRIPTOR

: PERFORM 7OR8PLACE SAFETY PRACTICES : PERFORMIN- 7OR8PLACE SAFETY PRACTICES : This module covers he !"o#led$e% s!ills &"d & i udes i" +ollo#i"$ he&l h% s&+e * &"d securi * )r&c ices, I i"cludes de&li"$ #i h emer$e"c* si u& io"s &"d m&i" &i"i"$ s&+e )erso"&l s &"d&rd, ; >rs, NC II

NOMINAL DURATION CERTIFICATE LE1EL PRE:RE0UISITE

: : :

SUMMARY OF LEARNIN- OUTCOMES: U)o" com)le io" o+ his module% he r&i"ees4s ude" s should (e &(le o: LO ., LO 5, LO 6, LO 9, Pr&c ice #or!)l&ce s&+e *% securi * &"d h*$ie"e s*s ems% )rocesses &"d o)er& io" Res)o"ds &))ro)ri& el* o +&ul s% )ro(lems &"d emer$e"c* si u& io"s ;Gs i" #or!)l&ce E"viro"me" &l )ro ec io" &#&re"ess

19

LO ., Pr&c ice #or!)l&ce s&+e *% securi * &"d h*$ie"e s*s ems% )rocesses &"d o)er& io" ASSESSMENT CRITERIA: ., Correc he&l h*% s&+e * &"d securi * )rocedures &re com)lied i" li"e #i h he le$isl& io" &"d re$ul& io" 5, Correc he&l h% s&+e * &"d securi * )rocedures &re +ollo#ed, 6, Bre&ches o+ he&l h% s&+e * &"d securi * )rocedures &re ide" i+ied, CONTENTS: CONDITIONS: M&"u&ls >&"d(oo! s&+e * &"d securi * Re)or 2s&m)le3 MET>ODOLO-Y: Sel+ )&ced4modul&r Demo"s r& io" Sm&ll $rou) discussio" Dis &"ce educ& io" >e&l h% s&+e * &"d securi * )rocedures Bre&ches )rocedures

ASSESSMENT MET>ODS 7ri e"4Or&l eA&mi"& io" Pr&c ic&l demo"s r& io"

20

LO 5 Res)o"ds &))ro)ri& el* o +&ul s% )ro(lems &"d emer$e"c* si u& io"s , ASSESSMENT CRITERIA: ., Emer$e"c* &"d )o e" i&l emer$e"c* &re reco$"iCed &"d &))ro)ri& e &c io" &re &!e" 5, Emer$e"c* )rocedures &re +ollo#ed i" li"e #i h e" er)rise )rocedures 6, Assis &"ce is sou$h +rom colle&$ues o resolve or res)o"d o emer$e"c* si u& io" 9, S&+e )erso"&l )rese" & io" s &"d&rd &re ide" i+ied &"d +ollo#ed CONTENTS: Emer$e"c* )rocedure Perso"&l i"Buries Fire Elec rocu io" N& ur&l c&l&mi * Crimi"&l &c s S&+e )erso"&l )rese" & io" s &"d&rd CONDITIONS: Emer$e"c* )rocedure m&"u&ls >&"d(oo! s&+e * &"d securi * Re)or Emer$e"c* drills H i"s ruc io"4$uideli"es MET>ODOLO-Y: Sel+ )&ced4modul&r Demo"s r& io" Sm&ll $rou) discussio" Dis &"ce educ& io"

ASSESSMENT MET>ODS 7ri e"4Or&l eA&mi"& io"

21

Pr&c ic&l demo"s r& io" O(serv& io" LO 6, ;Gs i" #or!)l&ce

ASSESSMENT CRITERIA: ., 5, 6, 9, Follo# he )ri"ci)les o+ FI:FO Se &side ever* hi"$ i" i s )ro)er )l&ce Pro)er l&(eli"$ o+ c&(i"e s4shelves S#ee) +loor &"d dus +ur"i ure &"d +iA ures

CONTENTS: ;Gs Pri"ci)les

CONDITIONS: so+ (rooms dus er or$&"iCers l&(eli"$ m& eri&ls m&r!ers

MET>ODOLO-Y: Sel+ )&ced4modul&r Demo"s r& io" Sm&ll $rou) discussio" Dis &"ce educ& io"

ASSESSMENT MET>ODS 7ri e"4Or&l eA&mi"& io" Pr&c ic&l demo"s r& io" O(serv& io"

22

LO 9

E"viro"me" &l )ro ec io" &#&re"ess

ASSESSMENT CRITERIA: ., 5, 6, 9, ;, Se$re$& es #&s es Ide" i+* (io:de$r&d&(le +rom "o":(io:de$r&d&(le Em) ies r&sh re$ul&rl* Use e"viro"me" &l +rie"dl* m& eri&ls i" #&s e dis)os&l Pro)er #&s e dis)os&l

CONTENTS: 7&s e m&"&$eme" Pollu io" co" rol E++ec o+ )ollu io" T*)es o+ )ollu &" s CONDITIONS: S ude" s mus (e )rovided #i h he +ollo#i"$ Modules Re+ere"ce (oo! -uideli"es o" #&s e dis)os&l Fl*ers4(rochures

MET>ODOLO-Y: Sel+ )&ced4modul&r Demo"s r& io" Sm&ll $rou) discussio" Dis &"ce educ& io"

ASSESSMENT MET>ODS 7ri e"4Or&l eA&mi"& io" Pr&c ic&l demo"s r& io" O(serv& io"

23

UNIT OF COMPETENCY MODULE TITLE MODULE DESCRIPTOR

: OBSERVE WORKPLACE HYGIENE PROCEDURES : OBSERVING WORKPLACE HYGIENE PROCEDURES : This module covers he !"o#led$e% s!ills &"d A i udes i" o(servi"$ #or!)l&ce h*$ie"e )rocedures, ; >rs, NC II

NOMINAL DURATION CERTIFICATE LE1EL PRE:RE0UISITE

: : :

SUMMARY OF LEARNIN- OUTCOMES: U)o" com)le io" o+ his module% he r&i"ees4s ude" s should (e &(le o: LO. LO5 LO 6 LO 9 Pr&c ice )erso"&l $roomi"$ &"d h*$ie"e Pr&c ice s&+e &"d h*$ie"ic h&"dli"$% s or&$e &"d dis)os&l o+ +ood% (ever&$e% &"d m& eri&ls ide" i+* &"d res)o"d o h*$ie"ic ris! Cle&"i"$ &"d disi"+ec &"

24

LO.

Pr&c ice )erso"&l $roomi"$ &"d h*$ie"e

ASSESSMENT CRITERIA: ., Pro)er h*$ie"e )rocedures &re +ollo#ed 5, Perso"&l $roomi"$ &"d h*$ie"e &re )r&c ice re$ul&rl* CONTENTS: >*$ie"e )rocedures Pro)er h&"d #&shi"$ Re$ul&r (& hi"$ A))ro)ri& e &"d cle&" clo hi"$ Cle&"i"$ &"d s&"i iCi"$ )rocedures Perso"&l h*$ie"e CONDITIONS: Pro)er h*$ie"e )rocedure m&"u&ls So&) S&"i iCer >*$ie"e )roduc s MET>ODOLO-Y: Sel+ )&ced4modul&r Demo"s r& io" Sm&ll $rou) discussio" Dis &"ce educ& io"

ASSESSMENT MET>ODS 7ri e"4Or&l eA&mi"& io" Pr&c ic&l demo"s r& io"

25

LO5 Pr&c ice s&+e &"d h*$ie"ic h&"dli"$% s or&$e &"d dis)os&l o+ +ood% (ever&$e% &"d m& eri&ls ASSESSMENT CRITERIA: Pro)er h&"dli"$% s or&$e &"d dis)os&l o+ +ood% (ever&$e% &"d m& eri&ls &re +ollo#ed Pro)er dis)os&l o+ #&s e &re h*$ie"ic&ll* )r&c ice re$ul&rl* Pro)er cle&"i"$ )rocedures CONTENTS: >*$ie"e )rocedures Pro)er +ood h&"dli"$ &"d s or&$e Correc #or! )r&c ices Pro)er #&s e dis)os&l Perso"&l h*$ie"e Pes co" rol Pri"ci)les o+ >ACCP CONDITIONS: Pro)er h*$ie"e )rocedure m&"u&ls So&) S&"i iCer >*$ie"e )roduc s Pro)er +ood h&"dli"$ &"d s or&$e m&"u&l MET>ODOLO-Y: Sel+ )&ced4modul&r Demo"s r& io" Sm&ll $rou) discussio" Dis &"ce educ& io"

ASSESSMENT MET>ODS

26

7ri e"4Or&l eA&mi"& io" Pr&c ic&l demo"s r& io" LO 6 ide" i+* &"d res)o"d o h*$ie"ic ris!

ASSESSMENT CRITERIA: Po e" i&l h*$ie"e ris!s &re ide" i+ied Ac io" o mi"imiCe &"d remove h*$ie"e ris! &re &!e" >*$ie"e ris! (e*o"d he co" rol o+ i"dividu&l &re re)or ed o )ro)er &u hori * CONTENTS: T*)es o+ h*$ie"e ris!s B&c eri& &"d co" &mi"& io" I"&))ro)ri& e +ood h&"dli"$ Poor #or! )r&c ices Cross co" &mi"& io" Dis)os&l o+ $&r(&$e or )o e" i&ll* co" &mi"& ed #&s e CONDITIONS: Pro)er h*$ie"e )rocedure m&"u&ls So&) S&"i iCer >*$ie"e )roduc s MET>ODOLO-Y: Sel+ )&ced4modul&r Demo"s r& io" Sm&ll $rou) discussio" Dis &"ce educ& io"

ASSESSMENT MET>ODS 7ri e"4Or&l eA&mi"& io" Pr&c ic&l demo"s r& io"

27

LO 9

Cle&"i"$ &"d disi"+ec &"

ASSESSMENT CRITERIA: ., Ide" i+* &"d use )ro)er cle&"i"$ m& eri&ls 5, Follo# )ro)er cle&"i"$ )rocedures 6, Use )ro)er disi"+ec &" s CONTENTS: Di++ere" cle&"i"$ m& eri&ls Cle&"i"$ )rocedures Cle&"i"$ -uideli"es CONDITIONS: Pro)er h*$ie"e )rocedure m&"u&ls So&) S&"i iCer >*$ie"e )roduc s MET>ODOLO-Y: Sel+ )&ced4modul&r Demo"s r& io" Sm&ll $rou) discussio" Dis &"ce educ& io"

ASSESSMENT MET>ODS 7ri e"4Or&l eA&mi"& io" Pr&c ic&l demo"s r& io"

28

UNIT OF COMPETENCY : MODULE TITLE :

DEVELOP AND UPDATE INDUSTRY KNOWLEDGE DEVELOPING AND UPDATE INDUSTRY KNOWLEDGE This module covers he !"o#led$e% s!ills &"d & i udes re'uired o &ccess% i"cre&se &"d u)d& e i"dus r* !"o#led$e , ; >rs, NC II

MODULE DESCRIPTOR :

NOMINAL DURATION CERTIFICATE LE1EL PRE:RE0UISITE

: : :

SUMMARY OF LEARNIN- OUTCOMES: U)o" com)le io" o+ his module% he r&i"ees4s ude" s should (e &(le o: LO., LO5, LO 6 ide" i+* &"d &ccess !e* resources o+ i"+orm& io" o" he i"dus r* &ccess % &))l* &"d sh&re i"dus r* i"+orm& io" u)d& e co" i"uousl* relev&" i"dus r* !"o#led$e

29

LO.

Ide" i+* &"d &ccess !e* resources o+ i"+orm& io" o" he i"dus r*

ASSESSMENT CRITERIA: Sources o+ i"+orm& io" o" he i"dus r* &re correc l* ide" i+ied &"d &ccessed S)eci+ic i"+orm& io" o" sec or o+ #or! is &ccessed &"d u)d& ed CONTENTS: I"+orm& io" sources medi& re+ere"ce (oo! li(r&ries u"io" i"dus r* &ssoci& io" i" er"e )erso"&l o(serv& io" CONDITIONS: Pro)er h*$ie"e )rocedure m&"u&ls i" er"e )erso"&l com)u er re+ere"ce (oo! i"dus r* Bour"&ls MET>ODOLO-Y: Sel+ )&ced4modul&r Demo"s r& io" Sm&ll $rou) discussio" Dis &"ce educ& io"

ASSESSMENT MET>ODS 7ri e"4Or&l eA&mi"& io" Pr&c ic&l demo"s r& io"

30

LO5,

Access % &))l* &"d sh&re i"dus r* i"+orm& io"

ASSESSMENT CRITERIA: Sources o+ i"+orm& io" o" he i"dus r* &re &ccessed &"d &))lied I"dus r* i"+orm& io" is correc l* &))lied o d&*: o:d&* &c ivi * I"+orm& io" o &ssis e++ec ive #or! )er+orm&"ce is o( &i"ed CONTENTS: Tr&de u"io"s e"viro"me" &l issues &"d re'uireme" s I"dus ri&l rel& io"s issues &"d m&Bor or$&"iC& io" C&reer o))or u"i ies 7or! e hic re'uired o #or! i" he i"dus r* 0u&li * &ssur&"ce CONDITIONS: I"dus r* Bour"&ls4m&"u&ls i" er"e )erso"&l com)u er re+ere"ce (oo! MET>ODOLO-Y: Sel+ )&ced4modul&r Demo"s r& io" Sm&ll $rou) discussio" Dis &"ce educ& io"

ASSESSMENT MET>ODS 7ri e"4Or&l eA&mi"& io" Pr&c ic&l demo"s r& io"

31

LO 6

u)d& e co" i"uousl* relev&" i"dus r* !"o#led$e

ASSESSMENT CRITERIA: U)d& ed !"o#led$e is sh&red #i h cus omer &"d colle&$ues Form&l &"d i"+orm&l rese&rch is use o u)d& e $e"er&l !"o#led$e o+ he i"dus r* CONTENTS: I"+orm& io" sources medi& li(r&ries4re+ere"ce (oo! u"io"4i"dus r* &ssoci& io" i" er"e Le$isl& io" h& &++ec s he i"dus r* CONDITIONS: i" er"e )erso"&l com)u er re+ere"ce (oo! MET>ODOLO-Y: Sel+ )&ced4modul&r Demo"s r& io" Sm&ll $rou) discussio" Dis &"ce educ& io"

ASSESSMENT MET>ODS 7ri e"4Or&l eA&mi"& io" Pr&c ic&l demo"s r& io"

32

UNIT OF COMPETENCY MODULE TITLE MODULE DESCRIPTION

: : :

PERFORM COMPUTER OPERATIONS Performing Com !"er O er#"ion$ This module covers he !"o#led$e% s!ills &"d & i udes "eeded o )er+orm com)u er o)er& io"s, This i"cludes i" )u i"$% &ccessi"$% )roduci"$ &"d r&"s+erri"$ d& & usi"$ &))ro)ri& e h&rd#&re &"d so+ #&re, 9? hrs

: SU--ESTED DURATION LE1EL OF 0UALIFICATION PRERE0UISITE : : NC II

SUMMARY OF LEARNIN- OUTCOMES: A he com)le io" o+ he module he r&i"ees4s ude" s should (e &(le o: LO., Pl&" &"d )re)&re he &s! o (e u"der &!e" LO5 I")u d& & i" o he com)u er

LO6, Access i"+orm& io" usi"$ com)u er LO9, Produce ou )u d& & usi"$ com)u er s*s em LO;, M&i" &i" com)u er e'ui)me" &"d s*s em

33

LO.: PLAN AND PREPARE T>E TAS8 TO BE UNDERTA8EN ASSESSMENT CRITERIA:

Re'uireme" s o+ he &s! u"der &!e" &re de ermi"e &"d )ro)erl* u"ders ood A))ro)ri& e h&rd#&re &"d so+ #&re is selec ed i" &ccord&"ce #i h he &s! &ssi$"ed &"d re'uired ou come Pl&""ed &s!ed co"+ormed #i h he O>S $uideli"es &"d )rocedures

CONTENTS:

T*)es o+ com)u ers &"d (&sic +e& ures o+ di++ere" o)er& i"$ s*s ems Pl&i" )&r s o+ & com)u er S or&$e devices &"d (&sic c& e$ories o+ memor* T*)es o+ so+ #&re Com)u er c&)&ci * O>S -uideli"es Com)u er C&)&ci *

CONDITION: The r&i"ees4s ude" s mus (e )rovided #i h he +ollo#i"$:

E'ui)me" &"d Accessories )erso"&l com)u er "e #or! s*s em commu"ic& io" e'ui)me" )ri" er sc&""er !e*(o&rd mouse

Su))lies &"d M& eri&ls - o++ice su))lies

34

dis!e es CDs Ei) dis!s

Tools - Se o+ scre# driver Le&r"i"$ M& eri&ls - Le&r"i"$ eleme" s4&c ivi * shee s - M&"u+&c urerGs m&"u&l

Me hodolo$* : Modul&r 2sel+:)&ce le&r"i"$3 Elec ro"ic Le&r"i"$ Demo"s r& io" Film:vie#i"$

Assessme" Me hod: I" ervie# 2or&l4'ues io""&ire3 O(serv& io" Demo"s r& io" o+ Pr&c ic&l S!ills

35

LO5: INPUT DATA INTO T>E COMPUTER ASSESSMENT CRITERIA: ., E" ered d& & i" o he com)u er usi"$ &))ro)ri& e )ro$r&m4&))lic& io" is i" &ccord&"ce #i h com)&"* )rocedures 5, Accur&c* o+ i"+orm& io" is chec!ed i" &ccord&"ce #i h he s &"d&rd o)er& i"$ )rocedures 6, I"+orm& io" is s&ved i" &ccord&"ce #i h he s &"d&rd o)er& i"$ )rocedures 9, I")u ed d& & h& &re s ored i" he s or&$e medi& &re i" &ccord&"ce #i h he re'uireme" s ;, 7or! is )er+ormed #i hi" he er$o"omic $uideli"es CONTENTS: S &"d&rd o)er& i"$ )rocedures i" e" eri"$ &"d s&vi"$ d& & i" o he com)u er S or&$e medi& Er$o"omic $uideli"es CONDITION: The r&i"ees4s ude" s mus (e )rovided #i h he +ollo#i"$: E'ui)me" &"d Accessories - )erso"&l com)u er - "e #or! s*s em - commu"ic& io" e'ui)me" - )ri" er - sc&""er - !e*(o&rd - mouse Su))lies &"d M& eri&ls - o++ice su))lies - dis!e es - CDs - Ei) dis!s Tools - Se o+ scre# driver 36

Le&r"i"$ M& eri&ls - Le&r"i"$ eleme" s4&c ivi * shee s - M&"u+&c urerGs m&"u&l

Me hodolo$* : Modul&r 2sel+:)&ce le&r"i"$3 Elec ro"ic Le&r"i"$ Demo"s r& io" Film:vie#i"$

Assessme" Me hod: I" ervie# 2or&l4'ues io""&ire3 O(serv& io" Demo"s r& io" o+ Pr&c ic&l S!ills

37

LO6: ACCESS INFORMATION USIN- COMPUTER ASSESSMENT CRITERIA: ., Correc )ro$r&m4&))lic& io" is selec ed (&sed o" Bo( re'uireme" s 5, Pro$r&m4&))lic& io" co" &i"i"$ he i"+orm& io" re'uired is &ccessed i" &ccord&"ce #i h he com)&"* )rocedures 6, Des! o) ico"s &re correc l* selec ed% o)e"ed &"d closed +or "&vi$& io" )ur)oses, 9, 8e*(o&rd ech"i'ues is c&rried ou i" li"e #i h O>S re'uireme" s +or s&+e use o+ !e*(o&rds CONTENTS: Procedures4Tech"i'ues i" Accessi"$ I"+orm& io" Des! o) Ico"s 8e*(o&rd Tech"i'ues B&sed o" O>S Re'uireme" s

CONDITION: The r&i"ees4s ude" s mus (e )rovided #i h he +ollo#i"$: E'ui)me" &"d Accessories - )erso"&l com)u er - "e #or! s*s em - commu"ic& io" e'ui)me" - )ri" er - sc&""er - !e*(o&rd - mouse Su))lies &"d M& eri&ls - o++ice su))lies - dis!e es - CDs - Ei) dis!s

38

Tools - Se o+ scre# driver Le&r"i"$ M& eri&ls - Le&r"i"$ eleme" s4&c ivi * shee s - M&"u+&c urerGs m&"u&l

Me hodolo$* : Modul&r 2sel+:)&ce le&r"i"$3 Elec ro"ic Le&r"i"$ Demo"s r& io" Film:vie#i"$

Assessme" Me hod: I" ervie# 2or&l4'ues io""&ire3 O(serv& io" Demo"s r& io" o+ Pr&c ic&l S!ills

39

LO9: PRODUCE OUTPUT DATA USIN- COMMUNICATION SYSTEM ASSESSMENT CRITERIA: E" ered d& & is )rocessed usi"$ &))ro)ri& e so+ #&re comm&"ds Pri" ed ou d& & &s re'uired usi"$ com)u er h&rd#&re4)eri)her&l devices is i" &ccord&"ce #i h s &"d&rd o)er& i"$ )rocedures Tr&"s+erred +iles4d& & (e #ee" com)& i(le s*s ems usi"$ com)u er so+ #&re% h&rd#&re4)eri)her&l devises is i" &ccord&"ce #i h s &"d&rd o)er& i"$ )rocedures

CONTENTS: So+ #&re Comm&"ds O)er& io" &"d Use o+ Peri)her&l Devices Procedures i" Tr&"s+erri"$ Files4D& &

CONDITION: The r&i"ees4s ude" s mus (e )rovided #i h he +ollo#i"$: E'ui)me" &"d Accessories - )erso"&l com)u er - "e #or! s*s em - commu"ic& io" e'ui)me" - )ri" er - sc&""er - !e*(o&rd - mouse Su))lies &"d M& eri&ls - o++ice su))lies - dis!e es - CDs - Ei) dis!s Tools -

Se o+ scre# driver

40

Le&r"i"$ M& eri&ls - Le&r"i"$ eleme" s4&c ivi * shee s - M&"u+&c urerGs m&"u&l

Me hodolo$* : Modul&r 2sel+:)&ce le&r"i"$3 Elec ro"ic Le&r"i"$ Demo"s r& io" Film:vie#i"$

Assessme" Me hod: I" ervie# 2or&l4'ues io""&ire3 O(serv& io" Demo"s r& io" o+ Pr&c ic&l S!ills

41

LO;: MAINTAIN COMPUTER E0UIPMENT AND SYSTEMS ASSESSMENT CRITERIA: Cle&"i"$% mi"or m&i" e"&"ce &"d re)l&ceme" o+ co"sum&(les &re im)leme" ed i" &ccord&"ce #i h s &"d&rd o)er& i"$ )rocedures Procedures +or e"suri"$ securi * o+ d& & i"cludi"$ re$ul&r (&c!: u)s &"d virus chec!s &re im)leme" ed i" &ccord&"ce #i h s &"d&rd o)er& i"$ )rocedures B&sic +ile m&i" e"&"ce )rocedures &re im)leme" ed i" li"e #i h he s &"d&rd o)er& i"$ )rocedures

CONTENTS: Cle&"i"$% Mi"or M&i" e"&"ce &"d Re)l&ceme" s o+ Co"sum&(les Cre& i"$ More S)&ce i" he >&rd Dis! Revie#i"$ Pro$r&ms Dele i"$ U"#&" ed Files Chec!i"$ >&rd Dis! +or Errors 1iruses &"d U) o D& e A" i:1irus Pro$r&ms

CONDITION: The r&i"ees4s ude" s mus (e )rovided #i h he +ollo#i"$: E'ui)me" &"d Accessories - )erso"&l com)u er - "e #or! s*s em - commu"ic& io" e'ui)me" - )ri" er - sc&""er - !e*(o&rd - mouse Su))lies &"d M& eri&ls - o++ice su))lies - dis!e es - CDs - Ei) dis!s

42

 Tools - Se o+ scre# driver Le&r"i"$ M& eri&ls - Le&r"i"$ eleme" s4&c ivi * shee s - M&"u+&c urerGs m&"u&l

Me hodolo$* : Modul&r 2sel+:)&ce le&r"i"$3 Elec ro"ic Le&r"i"$ Demo"s r& io" Film:vie#i"$

Assessme" Me hod: I" ervie# 2or&l4'ues io""&ire3 O(serv& io" Demo"s r& io" o+ Pr&c ic&l S!ills

43

UNIT OF COMPETENCY MODULE TITLE MODULE DESCRIPTOR

: : :

PROVIDE EFFECTIVE CUSTOMER SERVICE Pro%i&ing Effe'"i%e C!$"omer Ser%i'e This module covers he !"o#led$e% s!ills &"d & i ude i" )rovidi"$ cus omer services, 59 hrs,

NOMINAL DURATION CERTIFICATE LE1EL PRERE0UISITE

: : :

SUMMARY OF LEARNIN- OUTCOMES: U)o" com)le io" o+ his module% he r&i"ee4s ude" mus (e &(le o: LO . A))l* e++ec ive ver(&l &"d "o":ver(&l commu"ic& io" s!ills o res)o"d o cus omer "eeds LO 5 Provide )rom) &"d 'u&li * service o cus omer LO 6 >&"dle 'ueries hrou$h ele)ho"e% +&A m&chi"e% i" er"e &"d e:m&il LO 9 >&"dle cus omer com)l&i" s% ev&lu& io" &"d recomme"d& io"s

44

LO . A))l* e++ec ive ver(&l &"d "o":ver(&l commu"ic& io" s!ills o res)o"d o cus omer "eeds ASSESSMENT CRITERIA: ., S &"d&rd O)er& i"$ Procedures 2SOP3 #he" $ree i"$ he $ues #ere +ollo#ed 5, I"+orm& io" #ere )ro)erl* dissemi"& ed 6, Use i" er&c ive commu"ic& io" #i h o hers CONTENTS: ., Perso"&li * develo)me" &"d )u(lic rel& io"s 5, B&sic or&l commu"ic& io"4 #ri i"$ memos &"d le ers 6, Pre)&ri"$ Bo( docume" & io" : Follo#i"$ i"s ruc io"s : Filli"$:ou +orms CONDITIONS: S ude" s4Tr&i"ees mus (e )rovided #i h he +ollo#i"$: Tools Recorder Micro)ho"e Full:(od* mirror Com)&"* dress E'ui)me" 1ideo C&mer& recorder Televisio" 1>S4D1D Pl&*er M& eri&ls 1I &)e CD M&!eJu) !i Re+ere"ces: Boo!s% (rochures% m&"u&ls

Me hodolo$* : Modul&r 2sel+:)&ce le&r"i"$3 Elec ro"ic Le&r"i"$ I"dus r* Immersio" Demo"s r& io" Film:vie#i"$

Assessme" Me hod: I" ervie# 2or&l4'ues io""&ire3 45

O(serv& io" Demo"s r& io" o+ Pr&c ic&l S!ills Provide )rom) &"d 'u&li * service o cus omer

LO 5

ASSESSMENT CRITERIA: ., Cus omer "eeds #ere &ssessed &ccordi"$ o rel& io"shi)s (e #ee" +ood &"d reli$io"% $e"der% +ol!#&*s% mores &"d li+e:c*cle 5, Commu"ic& io" s &"d&rds i" cus omer service #ere +ollo#ed 6, Ide" i+ied o))or u"i ies o e"h&"ce he 'u&li * o+ services &"d )roduc s #ere im)leme" ed 9, Time m&"&$eme" CONTENTS: ., Food &"d cul ure 5, EA)lor& io" o+ +ood re"ds : P&s % )rese" &"d +u ure re"d 6, Commu"ic& io" s &"d&rds i" cus omer service CONDITIONS: S ude" s4Tr&i"ees mus (e )rovided #i h he +ollo#i"$: Tools Recorder Micro)ho"e Full:(od* mirror Com)&"* dress E'ui)me" 1ideo C&mer& recorder Televisio" 1>S4D1D Pl&*er M& eri&ls 1I &)e CD M&!eJu) !i Re+ere"ces: Boo!s% (rochures% m&"u&ls

Me hodolo$* : Modul&r 2sel+:)&ce le&r"i"$3 Elec ro"ic Le&r"i"$ I"dus r* Immersio" Demo"s r& io" Film:vie#i"$

Assessme" Me hod:

46

I" ervie# 2or&l4'ues io""&ire3 O(serv& io" Demo"s r& io" o+ Pr&c ic&l S!ills >&"dle 'ueries hrou$h ele)ho"e% +&A m&chi"e% i" er"e &"d e:m&il

LO 6

ASSESSMENT CRITERIA: ., A))lied ele)ho"e e hics 5, A))lied correc )rocedure i" usi"$ ele)ho"e% +&A m&chi"e &"d i" er"e 6, D&il* re)or is &ccom)lished &ccordi"$ o com)&"* rules &"d re$ul& io"s CONTENTS: ., Uses o+ ele)ho"e% +&A m&chi"e% i" er"e &"d e:m&il 5, Tele)ho"e &"d elec ro"ic m&il e hics 6, Procedures i" h&"dli"$ 'ueries CONDITIONS: S ude" s4Tr&i"ees mus (e )rovided #i h he +ollo#i"$: Tools Recorder Micro)ho"e Full:(od* mirror Com)&"* dress E'ui)me" 1ideo C&mer& recorder Televisio" 1>S4D1D Pl&*er F&A m&chi"e Com)u er #i h )ri" er &"d i" er"e co""ec io" M& eri&ls 1I &)e CD M&!eJu) !i Re+ere"ces: Boo!s% (rochures% m&"u&ls

Me hodolo$* : Modul&r 2sel+:)&ce le&r"i"$3 Elec ro"ic Le&r"i"$ I"dus r* Immersio" Demo"s r& io" Film:vie#i"$

Assessme" Me hod: I" ervie# 2or&l4'ues io""&ire3 O(serv& io" Demo"s r& io" o+ Pr&c ic&l S!ills

47

LO 9

>&"dle cus omer com)l&i" s% ev&lu& io" &"d recomme"d& io"s

ASSESSMENT CRITERIA: ., 5, 6, 9, I" ervie# s!ills S!ills i" h&"dli"$ cus omer com)l&i" s -uideli"es i" h&"dli"$ com)l&i" s #ere ide" i+ied Com)l&i" s #ere ev&lu& ed &"d resolved (&sed o" i s "& ure% de &ils &"d de$ree o+ li&(ili *

CONTENTS: ., -uideli"es i" h&"dli"$ com)l&i" s 5, Procedures i" res)o"di"$ &"d resolvi"$ com)l&i" s CONDITIONS: S ude" s4Tr&i"ees mus (e )rovided #i h he +ollo#i"$: Tools Recorder Micro)ho"e Full:(od* mirror Com)&"* dress E'ui)me" 1ideo C&mer& recorder Televisio" 1>S4D1D Pl&*er F&A m&chi"e Com)u er #i h )ri" er &"d i" er"e co""ec io" M& eri&ls 1I &)e CD M&!eJu) !i Re+ere"ces: Boo!s% (rochures% m&"u&ls

Me hodolo$* : Modul&r 2sel+:)&ce le&r"i"$3 Elec ro"ic Le&r"i"$ I"dus r* Immersio" Demo"s r& io" Film:vie#i"$

Assessme" Me hod: I" ervie# 2or&l4'ues io""&ire3 O(serv& io" 48

Demo"s r& io" o+ Pr&c ic&l S!ills

UNIT OF COMPETENCY MODULE TITLE MODULE DESCRIPTOR (

( (

PREPARE PASTRY AND BAKERY PRODUCTS FOR PASTISSIRIES Pre #ring #$"r) #n& *#+er) ro&!'"$ The module covers he !"o#led$e% s!ill &"d & i ude re'uired o (e &(le o )re)&re )&s r* &"d (&!er* )roduc s h& u"der$o"e he correc )rocedure &"d ech"i'ues "eeded +or he s)eci+ic (&!er* )roduc ,

NOMINAL DURATION CERTIFICATE LEVEL PRERE,UISITE

( ( ( NC II

SUMMARY OF LEARNING OUTCOMES( U)o" com)le io" o+ his module% he r&i"ee4s ude" mus (e &(le o: ., 5, 6, Pre)&re )&s r* &"d (&!er* )roduc s Decor& e &"d )rese" )&s r* &"d (&!er* )roduc s S ore (&!er* )roduc s

49

LO . :

PREPARE PASTRY AND BA8ERY PRODUCTS

ASSESSMENT CRITERIA: ., 5, 6, 9, ;, /, <, I, K, .?, Ac'uired he )ro)er !"o#led$e o" he di++ere" (&!i"$ ermi"olo$ies A))ro)ri& e e'ui)me" &re used &ccordi"$ o re'uired )&s r* &"d (&!er* )roduc s &"d s &"d&rd o)er& i"$ )rocedure I"$redie" s &re selec ed% me&sured &"d #ei$hed &ccordi"$ o reci)e re'uireme" &"d es &(lished s &"d&rds &"d )rocedure A))lied )ro)er !"o#led$e i" su(s i u i"$ (&!i"$ i"$redie" s &ccordi"$ o es &(lished s &"d&rds A))lied co"versio" &"d e'uiv&le"ce Pre)&red v&rie * o+ )&s r* &"d (&!er* )roduc s &ccordi"$ o s &"d&rd reci)es &"d desired )roduc ch&r&c eris ics Coo!ed &"d (&!ed P&s r* &"d (&!er* )roduc s &ccordi"$ o ech"i'ues &"d &))ro)ri& e co"di io"s Pre)&red (& er &"d dou$h i" &ccord&"ce #i h e" er)rise s &"d&rds Proo+ed )roduc s &ccordi"$ o s)eci+ied em)er& ure &"d o her co"di io"s Re'uired ove" em)er& ure is selec ed o (&!e $oods o" &ccord&"ce #i h he desired ch&r&c eris ics% s &"d&rds reci)e &"d s)eci+ic& io" &"d e" er)rise )r&c ices

CONTENTS: Di++ere" (&!i"$ ermi"olo$ies B&!i"$ e'ui)me" S)eci+ic (&!i"$ i"$redie" s &"d i s su(s i u io" A))lied m& hem& ic&l o)er& io"s T*)es% !i"ds &"d cl&ssi+ic& io" (&!i"$ )roduc s Tech"i'ues +or (& er &"d dou$h Tem)er& ure r&"$es i" (&!i"$ )roduc s CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: Perso"&l Pro ec ive e'ui)me" Sm&ll h&"d ools >e&v* du * e'ui)me" s P&"s &"d )o s Me&suri"$ e'ui)me" 50

Se o+ !"ives C&lcul& or CDGs% 1>S >&"d:ou s

MET>ODOLO-Y: Lec ure4Discussio" Demo"s r& io"4A))lic& io" Or&l Prese" & io" Film 1ie#i"$

ASSESSMENT MET>OD: Or&l:reci & io" 7ri e" eA&mi"& io" O(serv& io" Demo"s r& io" 2ProBec s3

51

LO 5:

DECORATE AND PRESENT PASTRY AND BA8ERY PRODUCTS

ASSESSMENT CRITERIA: ., Prese" ed )&s ries &"d (&!er* )roduc s &ccordi"$ o s)eci+ied ech"i'ues i"volved &"d )ro)er $&r"ishi"$ 5, Re'uired &"d &))ro)ri& e +illi"$ o+ )&s r* &"d *e&s $oods i" &ccord&"ce #i h s &"d&rd reci)es &"d 4or e" er)rises s &"d&rds &"d cus omer )re+ere"ces 6, Fi"ished )&s r* &"d (&!er* i ems &ccordi"$ o desired )roduc ch&r&c eris ics 9, Prese" ed )&s r* &"d *e&s $oods &ccordi"$ o s &"d&rd &"d )rocedures es &(lished CONTENTS: Decor& ive ech"i'ues &"d rules +or $&r"ishi"$ The ools i" decor& i"$ Ti)s ho# o )rese" +i"ished (&!ed )roduc s

CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: Decor& ive ools: S)& ul& P&rchme" )&)er Pi)i"$ (&$ P&s r* (rush )&s r* (&$ ur" &(le serr& ed !"i+e $r& er M&"u&ls

MET>ODOLO-Y: Lec ure4Discussio"

52

Demo"s r& io"4A))lic& io" Or&l Prese" & io"

ASSESSMENT MET>OD: Or&l:reci & io" 7ri e" eA&mi"& io" O(serv& io" chec!lis ProBec s

53

LO 6 :

STORE BA8ERY PRODUCTS

ASSESSMENT CRITERIA: ., Used )&c!&$i"$ m& eri&ls &ccordi"$ o *)es% !i"ds &"d cl&ssi+ic& io" o+ )&s r* &"d o her (&!e )roduc s 5, De ermi"ed shel+:li+e o+ )&s ries &"d o her (&!ed )roduc s (&sed o" he s &"d&rd o)er& i"$ )rocedure 6, S ored )&s r* &"d (&!er* )roduc s &ccordi"$ o es &(lished s &"d&rds &"d )rocedures 9, Selec ed )&c!&$i"$ &re used +or he &))ro)ri& e )reserv& io" o+ )roduc +resh"ess &"d e& i"$ ch&r&c eris ics CONTENTS: Pro)er s or&$e &re& o (e used Di++ere" !i"ds o+ )&c!&$i"$ m& eri&ls o (e used Shel+:li+e o+ )&s ries &"d o her (&!ed )roduc s

CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: S or&$e &re& P&c!&$i"$ m& eri&ls P&s ries &"d (&!ed )roduc

MET>ODOLO-Y: Lec ure4Discussio" Demo"s r& io"4A))lic& io" Ac u&l Prese" & io"

ASSESSMENT MET>OD: Or&l:reci & io" 7ri e" eA&mi"& io" Direc o(serv& io"

54

UNIT OF COMPETENCY CODE MODULE TITLE

( ( (

PREPARE AND PRESENT CAKE- TORTE AND GATUEA

Pre #ring #n& re$en"ing '#+e- Tor"e #n& G#"e#! The module covers he s!ills &"d !"o#led$e re'uired (* )& isserie o )roduce% +ill &"d decor& e &"d )rese" r&"$e o+ s)eci&liCed c&!es #here +i"ish% decor& io" &"d )rese" & io" &re i"volved,

MODULE DESCRIPTOR

NOMINAL DURATION CERTIFICATE LEVEL PRERE,UISITE

( ( ( NC II

SUMMARY OF LEARNING OUTCOMES( U)o" com)le io" o+ his module% he r&i"ee4s ude" mus (e &(le o: ., 5, 6, 9, ;, Pre)&re c&!es )re)&re &"d use +illi"$s Decor& e c&!es Prese" c&!es S ore c&!es

55

LO . :

PREPARE CA8ES

ASSESSMENT CRITERIA: ., I"$redie" s &re selec ed% me&sured &"d #ei$hed &ccordi"$ reci)e re'uireme" s% e" er)rise )r&c ices &"d cus omer )r&c ices 5, Re'uired ove" em)er& ure is selec ed o (&!e $oods i" &ccord&"ce #i h desired ch&r&c eris ics% s &"d&rd reci)e s)eci+ic& io"s &"d e" er)rise )r&c ices 6, Shor e"ed c&!es &"d +o&m *)e c&!es &re )re)&red &ccordi"$ o reci)e s)eci+ic& io" &"d desired )roduc ch&r&c eris ics 9, Di++ere" i& e he miAi"$ me hods used +or shor e"ed c&!es &"d +o&m: *)e c&!es ;, C&!es &re cooled &ccordi"$ o es &(lished s &"d&rds &"d )rocedures CONTENTS: Ide" i+* he m&i" i"$redie" s used +or c&!es Ide" i+* he s)eci+ic em)er& ure used +or di++ere" *)e o+ c&!es Cl&ssi+* he di++ere" *)es o+ c&!e E"umer& e he miAi"$ me hod used +or shor e"ed c&!es &"d +o&m *)e c&!es Ide" i+* he cooli"$ em)er& ure o+ c&!es

CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: Perso"&l Pro ec ive e'ui)me" B&!e #&re Sm&ll h&"d ools L&r$e e'ui)me" MET>ODOLO-Y: Lec ure4Discussio" Demo"s r& io"4A))lic& io" Ac u&l Prese" & io"

ASSESSMENT MET>OD: Or&l:reci & io" 56

7ri e" eA&mi"& io" Direc o(serv& io" PREPARE AND USE FILLIN-S

LO 5 :

ASSESSMENT CRITERIA: ., Filli"$s &re ide" i+ied &ccordi"$ o #h& s)eci+ic c&!e i is &))ro)ri& e 5, Filli"$ &re )re)&red &"d selec ed i" &ccord&"ce #i h re'uired co"sis e"c* &"d &))ro)ri& e +l&vors 6, Slice or l&*er c&!es &re +illed &"d &ssem(led &ccordi"$ o s &"d&rd reci)e s)eci+ic& io"s% e" er)rise )r&c ice &"d cus omer )re+ere"ce 9, Co& i"$s &"d sidi"$s &re selec ed &ccordi"$ o he )roduc ch&r&c eris ics &"d re'uired reci)e s)eci+ic& io"s CONTENTS: Ide" i+* he +illi"$s &))ro)ri& e i" & s)eci+ic c&!es Ide" i+* he co"sis e"c* &"d &))ro)ri& e +l&vor o+ +illi"$s Ide" i+* ho# o +ill &"d &ssem(l* c&!es &ccordi"$ o he s &"d&rd reci)e s)eci+ic& io" Cl&ssi+* co& i"$ &"d sidi"$ (&sed o" he re'uired reci)e s)eci+ic& io"

CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: Perso"&l Pro ec ive e'ui)me" Sm&ll h&"d ools P&"s &"d )o s Me&suri"$ e'ui)me" CDGs% 1>S >&"d:ou s

MET>ODOLO-Y: Lec ure4Discussio" Demo"s r& io"4A))lic& io" Ac u&l Prese" & io"

ASSESSMENT MET>OD:

57

Or&l:reci & io" 7ri e" eA&mi"& io" Direc o(serv& io"

LO 6 :

DECORATE CA8ES

ASSESSMENT CRITERIA: ., C&!es &re decor& ed sui ed o he )roduc &"d occ&sio" &"d i" he &ccord&"ce #i h s &"d&rd reci)es &"d e" er)rise )r&c ices 5, Sui &(le ici"$ &"d decor& io" &re used &ccordi"$ o s &"d&rd reci)es &"d4or e" er)rise s &"d&rds &"d cus omer )re+ere"ces CONTENTS: Ide" i+* he s)eci+ic decor& io" &))ro)ri& e +or he decor& io" o+ c&!e Ide" i+* he s &"d&rd reci)es o+ ici"$ &d decor& io"s

CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: Decor& ive ools: S)& ul& P&rchme" )&)er Pi)i"$ (&$ P&s r* (rush )&s r* (&$ ur" &(le serr& ed !"i+e $r& er

MET>ODOLO-Y: Lec ure4Discussio" Demo"s r& io"4A))lic& io" Or&l Prese" & io" Simul& io"

ASSESSMENT MET>OD: Or&l:reci & io" 58

7ri e" eA&mi"& io" O(serv& io" chec!lis ProBec s

LO 9 :

PRESENT CA8ES

ASSESSMENT CRITERIA: ., C&!es &re )rese" ed o" &ccord&"ce #i h cus omers eA)ec & io"s &"d es &(lished s &"d&rds &"d )rocedure e'ui)me" &re selec ed &"d used &"d used i" &c &ccord&"ce #i h service re'uireme" s 5, Produc +resh"ess &))e&r&"ces &"d e& i"$ 'u&li ies &re m&i" &i"ed i" &ccord&"ce #i h he es &(lished s &"d&rd &"d )rocedure 6, C&!es &re m&r!ed or cu )or io":co" rolled o mi"imiCe #&s &$e &"d i" &ccord&"ce #i h he e" er)rise s)eci+ic& io"s &"d cus omer )re+ere"ces CONTENTS: Ide" i+* he e'ui)me" selec ed &"d used i" &ccord&"ce #i h service re'uireme" Ide" i+* he )roduc +resh"ess% &))e&r&"ce% ch&r&c eris ics o+ )re)&red c&!es F&mili&riCe he cu i"$:)or io" o mi"imiCe he #&s &$e o+ c&!e

CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: S &"ds P&c!&$i"$ m& eri&ls Decor& ive ech"i'ues MET>ODOLO-Y: Lec ure4Discussio" Demo"s r& io"4A))lic& io" Or&l Prese" & io" Simul& io"

ASSESSMENT MET>OD: 59

Or&l:reci & io" 7ri e" eA&mi"& io" O(serv& io" chec!lis ProBec s

LO ; :

STORE CA8ES

ASSESSMENT CRITERIA: ., C&!es &re s ored i" &ccord&"ce #i h es &(lishme" Gs s &"d&rd &"d )rocedures 5, S or&$e me hods &re ide" i+ied i" &ccord&"ce #i h & )roduc s)eci+ic& io"s &"d es &(lished s &"d&rds &"d )rocedures CONTENTS: E"umer& e he s &"d&rds &"d )rocedure o+ s ori"$ c&!e )roduc s Ide" i+* he s or&$e me hod +or c&!es

CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: Cu i"$ m& eri&ls P&c!&$i"$ m& eri&ls MET>ODOLO-Y: Lec ure4Discussio" Demo"s r& io"4A))lic& io" Or&l Prese" & io" Simul& io"

ASSESSMENT MET>OD: Or&l:reci & io" 7ri e" eA&mi"& io" O(serv& io" chec!lis ProBec s

60

UNIT OF COMPETENCY : MODULE TITLE MODULE DESCRIPTOR

PRESENT DESSERTS

( :

PRESENTING DESSERTS This u"i de&ls #i h he v&rious &"d s)eci&liCed ech"i'ues o+ desser s )rese" & io" re'uired (* )& isserie i" hos)i &li * e" er)rises

NOMINAL DURATION CERTIFICATE LEVEL PRERE,UISITE

: ( ( NC II

SUMMARY OF LEARNING OUTCOMES( U)o" com)le io" o+ his module% he r&i"ee4s ude" mus (e &(le o: LO ., Prese" s &"d serve )l& ed desser s, LO 5, Pl&"s )re)&re &"d co"duc & desser rolle* &"d )rese" & io", LO 6, S ore &"d )&c!&$e desser s

61

LO ., PRESENT AND SER1E PLATED DESSERTS, ASSESSMENT CRITERIA: ., Pre)&red &"d used desser s &ccordi"$ o )roduc i ems% occ&sio" &"d e" er)rise s &"d&rds &"d )rocedures, 5, Pl& ed &"d decor& ed desser s i" &ccord&"ce #i h e" er)rise s &"d&rds &"d )rocedures, CONTENTS: Por io" co" rol &"d )rese" & io" o+ desser S e)s i" )l& i"$ &"d decor& i"$ desser

CONDITIONS: S ude" s4Tr&i"ees mus (e )rovided #i h he +ollo#i"$: Me&suri"$ Devices Pi)i"$ (&$s &"d & &chme" Chi"& #&re Decor& i"$ m& eri&ls

MET>ODOLO-Y: Lec ure4Discussio" Demo"s r& io"4A))lic& io" Or&l Prese" & io" Simul& io"

ASSESSMENT MET>OD: Or&l:reci & io" 7ri e" eA&mi"& io" 62

O(serv& io" chec!lis ProBec s

LO 5, PLAN PREPARES AND CONDUCTS A DESSERT TROLLEY PRESENTATION, ASSESSMENT CRITERIA: ., Pl&""ed &"d u iliCed rolle* services +or desser &ccordi"$ o &v&il&(le +&cili ies e'ui)me" &"d cus omer4e" er)rise re'uireme" s, 5, Pre)&red &"d &rr&"$ed v&rie * o+ desser s i" &ccord&"ce #i h e" er)rise s &"d&rds &"d )rocedure, CONTENTS: Trolle* services i" )re)&r& io" &"d )rese" & io" o+ desser Di&$r&m )rese" & io" o" ho# o &rr&"$e &"d )re)&re v&rie * o+ desser CONDITIONS: S ude" s4Tr&i"ees mus (e )rovided #i h he +ollo#i"$: Me&suri"$ Devices Chi"& #&re Decor& i"$ m& eri&ls P&c!&$i"$ m& eri&ls Trolle*

MET>ODOLO-Y: Lec ure4Discussio" Demo"s r& io"4A))lic& io" Or&l Prese" & io" Simul& io"

ASSESSMENT MET>OD: Or&l:reci & io" 7ri e" eA&mi"& io" 63

O(serv& io" chec!lis ProBec s

LO 6, STORE AND PAC8A-E DESSERTS ASSESSMENT CRITERIA: ., S ored desser i" &ccord&"ce #i h he re'uired em)er& ure &"d cus omerGs s)eci+ic& io"s, 5, P&c!&$ed desser s i" &ccord&"ce #i h es &(lished s &"d&rds &"d )rocedures, CONTENTS: Tem)er& ure r&"$e i" s ori"$ desser s P&c!&$i"$ desi$" ech"i'ues

CONDITIONS: S ude" s4Tr&i"ees mus (e )rovided #i h he +ollo#i"$: P&c!&$i"$ m& eri&ls Thermome er Dis)l&* c&(i"e s i"cludi"$ em)er& ure co" rolled c&(i"e s Re+ri$er& or Chillers FreeCers Chi"& #&re

MET>ODOLO-Y: Lec ure: Discussio" Demo"s r& io" A))lic& io" Prese" & io"

64

ASSESSMENT MET>OD: >&"ds:o" Direc O(serv& io" Pr&c ic&l Demo"s r& io"

UNIT OF COMPETENCY MODULE TITLE MODULE DESCRIPTOR (

PREPARE AND DISPLAY PETITS FOURS Pre #ring #n& &i$ .#)ing e"i" fo!r$

The module covers he !"o#led$e% s!ill &"d & i ude re'uired o (e &(le o )re)&re &"d dis)l&* )e i s +ours o & level o+ hi$h &"d co"sis e" 'u&li *,

NOMINAL DURATION ( CERTIFICATE LEVEL PRERE,UISITE ( ( NC II

SUMMARY OF LEARNING OUTCOMES( U)o" com)le io" o+ his module% he r&i"ee4s ude" mus (e &(le o: LO ./ LO 5, LO 6, LO 9, LO ;, LO /, Pre)&re ice )e i s +ours Pre)&re +resh )e i s +ours Pre)&re m&rCi)&" )e i s +ours Pre)&re c&r&meliCed )e i s +ours Dis)l&* )e i s +ours S ore )& i s +ours

65

LO . :

PREPARE ICED PETITS FOURS

ASSESSMENT CRITERIA: ., S)o"$es &"d (&ses &re )re)&red% cu &"d &ssem(le &ccordi"$ o s &"d&rd reci)es &"d e" er)rise re'uireme" s &"d )r&c ices, 5, Filli"$s &re )re)&red #i h he re'uired +l&vors &"d co"sis e"c*, 6, Fo"d&" ici"$ is (rou$h i" &ccord&"ce #i h he re'uired em)er& ure &"d es &(lished s &"d&rds o)er& i"$ )rocedures, 9, Decor& io"s &re desi$"ed &"d used i" &ccord&"ce #i h he es &(lishme" s &"d&rds &"d )rocedure, CONTENTS: Ide" i+* he *)es &"d !i"ds o+ s)o"$e &"d (&ses S)eci+* he di++ere" !i"ds o+ +illi"$s Procedure i" m&!i"$ +o"d&" ici"$ A))lied he &))ro)ri& e decors &"d desi$"s

CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: Perso"&l Pro ec ive e'ui)me" Sm&ll h&"d ools Me&suri"$ e'ui)me" Se o+ !"ives Rolli"$ Pi" Decor& ive cu ers Molder Po s &"d )&"s CDGs% 1>S >&"d:ou s

66

MET>ODOLO-Y: Lec ure4Discussio" Demo"s r& io"4A))lic& io" Or&l Prese" & io" Simul& io"

ASSESSMENT MET>OD: Or&l:reci & io" 7ri e" eA&mi"& io" O(serv& io" chec!lis ProBec s LO 5: PREPARE FRES> PETITS FOURS ASSESSMENT CRITERIA: ., A selec io" o+ sm&ll chouA )&s e sh&)es &re (&!ed &"d decor& ed i" &ccord&"ce #i h es &(lished s &"d&rds &"d )rocedures, 5, B&!ed s#ee )&s e &re )re)&red &"d (li"ded i" &ccord&"ce #i h es &(lished s &"d&rds &"d )rocedures, 6, Filli"$s &re )re)&red &"d used he re'uired +l&vor &"d correc co"sis e"c*, 9, -&r"ishes% $l&Ces &"d +i"ished &re used i" &ccord&"ce #i h he es &(lished s &"d&rds &"d )rocedures, CONTENTS Ide" i+* he !i"ds o+ sm&ll chouA )&s e S)eci+* he s#ee )&s e o (e used &"d +illi"$s A))lied he &))ro)ri& e $&r"ishes% $l&Ces &"d +i"ishes

CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: Perso"&l Pro ec ive e'ui)me" Sm&ll h&"d ools Me&suri"$ e'ui)me" B&!e #&res Po &"d )&"s Molder 2 &r 3 P&s r* (rusher Pi)i"$ u(e P&s r* (&$ Se o+ !"ives Decor& ive cu ers

67

CDGs% 1>S >&"d:ou s

MET>ODOLO-Y: Lec ure4Discussio" Demo"s r& io"4A))lic& io" Or&l Prese" & io" Simul& io" ASSESSMENT MET>OD: Or&l:reci & io" 7ri e" eA&mi"& io" O(serv& io" chec!lis ProBec s LO 6: PREPARE MAREIPAN PETITS FOURS ASSESSMENT CRITERIA: ., Fl&vor &"d sh&)e 'u&li * m&rCi)&" &))ro)ri& e )roduci"$ mi"i:siCe +rui s 5, Co& m&rCi)&" +rui s o )reserve desired e& i"$ ch&r&c eris ics o+ &"d o+ re'uired% so+ e" #i h e$$ #hi es% )i)e i" o sh&)es &re se&l4(ro#" #i h &))lied he& &ccordi"$ o e" er)rise )r&c ice, CONTENTS S)eci+* +l&vor &"d sh&)e 'u&li * m&rCi)&" Ti)s o" co& i"$ m&rCi)&" +rui s

CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: Perso"&l Pro ec ive e'ui)me" Sm&ll h&"d ools >e&v* du * e'ui)me" s P&"s &"d )o s Me&suri"$ e'ui)me" Pi)i"$ u(e Se o+ !"ives Molder Rolli"$ Pi" Decor& ive cu ers CDGs% 1>S

68

>&"d:ou s

MET>ODOLO-Y: Lec ure4Discussio" Demo"s r& io"4A))lic& io" Or&l Prese" & io" Simul& io"

ASSESSMENT MET>OD: Or&l:reci & io" 7ri e" eA&mi"& io" O(serv& io" chec!lis ProBec s LO 9: PREPARE CARAMELIEED PETITS FOURS ASSESSMENT CRITERIA: ., Selec &"d co& +resh +rui s4+rui se$me" s #i h he )&le &m(er:colored c&r&mel 5, S&"d#ich dried +rui s or "u s or +ill #i h +l&vored m&rCi)&" &"d co& #i h )&le:&m(er colored c&r&mel &ccordi"$ o s)eci+ic& io" e" er)rise s &"d&rds, CONTENTS Ide" i+* he s)eci+ic& io" o+ +resh +rui s "eeded o c&r&meliCed Ide" i+* he s)eci+ic& io" o+ dried +rui s "eeded, Ide" i+* he !i"ds o+ su$&r o c&r&meliCed

CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: Perso"&l Pro ec ive e'ui)me" Sm&ll h&"d ools >e&v* du * e'ui)me" s P&"s &"d )o s Me&suri"$ e'ui)me" Se o+ !"ives CDGs% 1>S >&"d:ou s 69

MET>ODOLO-Y: Lec ure4Discussio" Demo"s r& io"4A))lic& io" Or&l Prese" & io" Simul& io"

ASSESSMENT MET>OD: Or&l:reci & io" 7ri e" eA&mi"& io" O(serv& io" chec!lis ProBec s

LO ;: DISPLAY PETITS FOURS ASSESSMENT CRITERIA: ., Selec &"d )re)&re &))ro)ri& e rece) &cles +or )e i s +ours 5, Dis)l&* )e i s +ours cre& ivel* o e"h&"ce cus omer &))e&l, CONTENTS Ide" i+* he !i"ds o+ rece) &cles +or )e i s +ours Ti)s o" ho# o dis)l&* )e i +ours

CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: Perso"&l Pro ec ive e'ui)me" Sm&ll h&"d ools Dis)l&* s &"ds 4 +l& +orms Se o+ !"ives Decor& ive cu ers CDGs% 1>S >&"d:ou s

MET>ODOLO-Y:

70

Lec ure4Discussio" Demo"s r& io"4A))lic& io" Or&l Prese" & io" Simul& io"

ASSESSMENT MET>OD: Or&l:reci & io" 7ri e" eA&mi"& io" O(serv& io" chec!lis ProBec s

LO /: STORE PETITS FOURS ASSESSMENT CRITERIA: ., S ore )e i s +ours i" )ro)er em)er& ures &"d co"di io"s o m&i" &i" m&Aimum e& i"$ 'u&li ies% &))e&r&"ce &"d +resh"ess, CONTENTS Ti)s o" s ori"$ )e i s +ours Ide" i+* he )ro)er em)er& ure "eeded

CONDITIONS: S ude" s4 r&i"ees mus (e )rovided #i h he +ollo#i"$: Perso"&l Pro ec ive e'ui)me" S or&$e &re& CDGs% 1>S >&"d:ou s

MET>ODOLO-Y: Lec ure4Discussio"

71

Demo"s r& io"4A))lic& io" Or&l Prese" & io" Simul& io"

ASSESSMENT MET>OD: Or&l:reci & io" 7ri e" eA&mi"& io" O(serv& io" chec!lis

72