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Business Process Outsourcing

Business process outsourcing (BPO) involves contracting third-party service providers to handle specific business functions or processes. BPO includes back office functions like human resources and accounting, and front office functions like customer service. BPO can take place domestically or offshore in other countries, and includes outsourcing of information technology-enabled services. Common business processes that are outsourced include human resources, finance, procurement, software development, and call center operations.

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Madhavi Lakshmi
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94 views

Business Process Outsourcing

Business process outsourcing (BPO) involves contracting third-party service providers to handle specific business functions or processes. BPO includes back office functions like human resources and accounting, and front office functions like customer service. BPO can take place domestically or offshore in other countries, and includes outsourcing of information technology-enabled services. Common business processes that are outsourced include human resources, finance, procurement, software development, and call center operations.

Uploaded by

Madhavi Lakshmi
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Business process outsourcing

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain. BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance andaccounting, and front office outsourcing, which includes customerrelated services such as contact center services. BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing. Often the business processes are information technology-based, and are referred to as ITES-BPO, where [2] ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.

Types of Business Process Outsourcing


Human Resources (HR) Finance Document management Procurement Software development Call centres A call centre is a centralised office that facilitates large amounts of inbound and outbound telephone calls. Call centres have a number uses: Telemarketing and telesales (out-bound calls) Data cleansing Customer services (in-bound calls)

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