Fault Finding
Fault Finding
MISFEED DETECTION:
LATE: Paper should be at sensor, but it is not (does'nt get there in time - FAILED TO ARRIVE)
LAG: Should be no paper at sensor, but paper is present (stays too long - FAILED TO LEAVE)
ON CHECK: Confirm paper arrival (does'nt get there in time - FAILED TO ARRIVE)
OFF CHECK: Confirm paper passed (stays too long - FAILED TO LEAVE)
24V Ready High symbol indicates that when the print key is green and the operation panel
reads' Ready', you will measure 24 Volts at that pin in the machine.
5V Ready Low symbol you would expect a low voltage when the print key is green and the
operation panel reads 'Ready' (When the component is activated, the voltage will change to 5V)
DEFAULT PASSWORDS:
MFD ADMINISTRATOR LOGIN USERNAME: admin (STORED IN NVRAM)
LOGIN PASSWORD: (none) (STORED IN NVRAM)
MFD SUPERVISOR LOGIN USERNAME: supervisor (STORED IN NVRAM)
LOGIN PASSWORD: (none) (STORED IN NVRAM)
ipconfig
VIEW WORKSTATION: IP / SUBNET/ GATEWAY DETAILS
ADDITIVE COLOURS
SUBTRACTIVE COLOURS
SCAN TO EMAIL
MESSAGE: 'Sender has not been specified'
GO TO ADDRESSBOOK
HIGHLIGHT:
DESTINATION SENDER
POSTSCRIPT DRIVER
CLP SIMULATION 1 (&2) = HP EMULATED OUTPUT
FIERYDRIVEN
SHUTDOWN
SHUTDOWN SYSTEM
STARTUP:
FIERY ON FIRST
Reception
Reception Protocol: Pop3
E-mail Reception Interval: on/off (on) (15minutes)
Max. Reception E-mail Size: ?MB
E-mail Storage in Server: off/all/errors only (off)
SMTP
SMTP Server Name: IP address or location
SMTP Port No: (25 default)
SMTP Authentication: on/off
SMTP Auth. E-mail Address:
SMTP Auth. User Name:
SMTP Auth. Password: Change for security
SMTP Auth. Encryption: Auto Select/Enable/Disable (Auto Select)
POP3/IMAP4
POP3/IMAP4 Server Name:
POP3/IMAP4 Encryption: Auto Select/Enable/Disable (Auto Select)
Search Conditions
Identification Name:
E-mail Address:
Fax Number:
Company Name:
Department Name:
Search Options
Attribute:
Key Display:
Go to address book.
Add User
ENGINE SBCU
FAX FAX APPLICATION
FAX (OPTION) RFAX
GWFCU MBU
GWFCU3-3 FCU
NETWORK DOC BOX NETFILE
NETWORK SUPPORT NCS
NETWORK SUPPORT NETFILE
NETWORK SUPPORT NIB
OPE PANEL LCDC
OPT SD SCANNER SCANNER
OPTION PS3 POSTSCRIPT
SCANNER IPU IPU
SD#1 PRINTER PRINTER
SECURITY MODULE DESS
SYSTEM GW SYSTEM
SYSTEM / COPY CONTROLLER
SYSTEM / COPY MAIN UNIT CONTROLLER
SYSTEM / COPY SYSTEM
WEB SUPPORT WEB SYS
As of late we have been experiencing problems with MFD's fax functions connected to
Broadband routers. On occasion the fault lies with the filter that connects the router
and the analogue ports to the phone suppliers RJ11 box on the wall. The filters supplied
by the phone company are sometimes of an inferior quality and cost pence compared to
good quality ones that cost a few pounds and can be obtained from places like Maplins
and are called ADSL Filters. To find out if the filter is at fault remove it from the wall socket and
connect the fax lead directly into the wall socket. Carry out normal transmission tests orsee if the
dial tone can be obtained by pressing the On-Line button.
If the fax can obtain a dial tone, dial outand fails at the handshake stage of communications then
the following adjustments can be made (be aware that not all fax switches are identical but this
gives a good guide).
Country Code
Enter the service mode and select FAX SP Mode
Select SP1 Bit Switches
Select SP1-101-016 and check that the country code is 2 for UK (this is shown in binary)
so that bit switches and RAM addresses corresponds with BABT reccomendations for this country.
Exit out of SP2
Not all the following adjustments need to be carried out at the same time as you can do a "mix
and match"to see if one particular bit switch cures the communication problem.
Compression Rates.
Whilst in the Fax SP Mode select SP1-104-001Communication switch 00
These bit switches are to change the compression rates:
Normal bit switches are 7 6 5 4 3 2 1 0
0 1 1 0 1 1 1 1 MH/MR/MMR/JBIG compression modes
We want less compression so we will change these bit switches to:
76543210
0 0 0 0 1 0 1 0 MH/MR compression modes
Use the # key to lock in the changes made.
Exit out of SP1
Modem Rate.
Select Sp1-105-004 G3 switch 03
Change bit "2" to a "0" which will disable V8/V34 modem rate if the moden rate is below 14.4kbps.
Use the # key to lock the changes made.
Transmission Speeds.
Broadband has a tendancy to have problems with high transmission analogy speeds, so to slow the
modem speed we need to force the fax to start TX speeds slower than 33.6kbps.
Reception Speeds.
Select SP1-105-007 G3 switch 06
This switch will reduce the receive speed to 9600bps by changing the bits to:
00000100
Use the # key to lock the changes made.
Exchange Distance
Select SP1-105-008 G3 switch 07
If there is a problem with the machine being a long way from the telephone exchange and due to
characteristics of the copper cable, resistance/impedance and capacitence, we can try and equalize
the cable lenghts. Bits 0 & 1 are for transmission and bits 2 & 3 are for reception so change the bits:
Default 7 6 5 4 3 2 1 0
0 0 0 1 0 0 0 0 which will give High cable equalization.
Use the # key to lock in the changes
Alternative methond
Fax decibel level (Fax SP Mode) Sp2-101-001
Ram - Read/Write Address = 006805BD change to 1dB -2dB +++
Use the # Keyt to lock in changes.
BELLINI
GBC II: JAM CODE 032 IS DISPLAYED WHEN 'DOOR OPEN' IN STANDBY & IS RECORDED IN LOGGING DATA
AS WELL AS FOR FOR GBC JAMS
SP 5907 PLUG & PLAY NAME (AS SHOWN ON SMC SHEET HEADER)
BK 5010 PLOCKMATIC
GBC III: JAM CODE 123 IS DISPLAYED WHEN 'DOOR OPEN' IN STANDBY & RECORDED IN LOGGING DATA
AS WELL AS FOR FOR GBC JAMS
GBC III: EEPROM PART NO. = VR34 0026 (VERSION R12 TO FIX JAMMING PROBLEM)
EEPROM EXTRACTOR = VRC1 1186
FIRMWARE
MUST UPGRADE ENGINE 1st, THEN SYSTEM.
COVER INTERPOSER: IF NO ASTRIXES, LEAVE FOR A WHILE THEN REBOOT
KATANA FEEDS
PRINTER FIRMWARE:
B840 5523C PRO SERIES
B840 5521J MP SERIES (Firmware Download Centre lists MP series)
MARTINI C2 Dip switch tables for the BCU board and Controller board.
SC 542 ON MARTINI C3
SP 1107 003 CENTRE LAMP ACTUAL TIME TO 120 secs
SP 1107 004 END LAMP ACTUAL TIME TO 120secs
HQ 9000
SP 7002 002 & 003 ERROR & JAM COUNTS CLEAR
DX 4640
DX 4640 FIRMWARE (ALL .BIN FILES)
ACU USE SD CARD - 8 MINS APPROX SP8-2-1 (TURNS OFF & ON)
PS3 USE SD CARD - 3 MINS APPROX SP8-2-6
LANGUAGE USE SD CARD - 1 MIN APPROX SP8-2-4
USER TOOLS
SYSTEM SETTINGS
MODE SETTINGS
NEXT (TWICE)
DUPLEX UNIT GUIDE SETTINGS ~ SET TO 'FIXED MAX WIDTH'
USER TOOLS
MAINTENANCE
CLEAN PRESS ROLLER
BLACK LINE ON FIRST COPY (REAR LEADING EDGE) (KIR C1 - Aficio 1015/1018)
MOJITO
OIL ROLLER LOT NO. (TO FRONT OF MACHINE)
THEMIS / URANUS
SP 1930 001 FUSING OIL ADD
SP 3001 002 DISPLAYS PROCESS CONTROL RESULT (GOOD RESULT = 1)
SP 5955 001 PRINT TEST PATTERNS NO. 9 = 'FULL DOT PATTERN'
(SOLID AREA, FULL PAGE)
IMAGE DEFECTS
(CIRCUMFERENCES)
DEV ROLLER 54mm
TRANSFER ROLLER 68mm
FUSING BELT 188mm
PRESSURE ROLLER 125mm
ALEX
AFTER DRUM REPLACEMENT:
SP 2001 001 RESET TO DEFAULT
SP 3001 002 (I.D. SENSOR INITIAL SETTING)
SP 2805 (PROCESS INITIAL SETTING)
SP 2810 001 GRAY SCALE SETTING
RTB (RB296019a)
SP2201 001 FROM 560 (DEFAULT) TO 660
SP2201 002 FROM 400 (DEFAULT) TO 500
SP 2001 001 ADD 100 TO VALUE
SP2001 002 ADD 100 TO VALUE
JAM CODE 001 / 011 CHECK SR 790 FOR STAPLES ATTACHED TO THE TOP DOOR MAGNET
OIL ROLLER S/N. TO REAR OF MACHINE B132 4430 = P/N. FOR EXIT UNIT (COMPLETE)
SP 2111 001 FORCED LINE POSITION (MUSIC) ADJ (DISPLAYED AS 'FORCE TNR POS')
SP 2181 030 VIEW RESULTS
GBC III: JAM CODE 127 IS DISPLAYED WHEN 'DOOR OPEN' IN STANDBY & RECORDED IN LOGGING DATA
AS WELL AS FOR FOR GBC JAMS
SP 3001 Vt DISPLAY
DEVELOPER REPLACEMENT:
SP 3817 005 CAN BE PERFORMED TO RESET FILL ADMISSION VALUES TO ' 0'
JUPITER R
TONER SUPPLY
SP 3911 Vt DISPLAY
SP 3921 CONSUMES OLD TONER IN DEV UNIT & REFILLS WITH NEW TONER
SP 3126 002 FORCED AUTO TONER DENSITY ADJUSTMENT
TRANSFER BELT
TX BELT SERIAL NUMBER TO FRONT FRAME SIDE
TX UNIT TENSION ROLLER SPACER IS FITTED TO THE FRONT FRAME SIDE
JAM CODE 014 / 065 = BROWN INVERTER MYLAR BENT (BEHIND METAL GUIDE)
JAM CODE 063 = FUSER FLIP GATE STIFF (NOT RETURNING)
JAM CODE 012 = FUSER FLIP GATE SPRING DISLOCATED
COLOUR SHIFT ON LAST 100mm (A3) 160gm CARD THROUGH BYPASS, ADJUST:
SP 1004 007 FUSING ROLLER SPEED
TO UNDERTONE
LILAC
AFICIO 4006 AUTO COLOUR CALIBRATION
PROCESS CONTROL
SP 3041 001 SHOULD BE SET TO 'CONTROL' (ON)
SP 3011 001 TO EXECUTE FORCED PROCESS CONTROL
SP 3012 001 CHECK RESULTS GOOD RESULT = 11111111
COLOUR RESULTS
DISPLAYED AS: YCMK
FORCED LINE POSITION ADJUSTMENT
SP 2111 003 FORCED LINE POSITION 'C' RUN 1st
SP 2111 001 FORCED LINE POSITION 'A' RUN 2nd
SP 2194 010 ~ 12 CHECK RESULTS GOOD RESULT = 1
ADF (DF 3010) JAM CODE 053 = CLEAN SENSOR SLOTS (X2) AFTER FEED BELT
NV RAM
To Card SP 5824
From Card SP5825
HDD
Install Stamp Data SP 5853
Address Book
To Card SP 5846-051
From Card SP 5846-052
If the average copy volume is high ( 2.5km/month or more ), SP2201 004 should be switched to
HIGH DUTY MODE to prevent toner scattering:
DEFAULTS:
SP 2201 002 DEV BIAS FOR ID SENSOR PATTERN (LOW DUTY MODE) -390v
SP 2201 003 DEV BIAS FOR ID SENSOR PATTERN (HIGH DUTY MODE) -460v
SP 2201 004 SELECTS LOW OR HIGH DUTY MODE LOW DUTY MODE
AF 240W
SR 5000 FINISHER
= VICTORIA - E
GBC III:
EEPROM PART NO. = VR34 0026
EEPROM EXTRACTOR = VRC1 1186
MAIN PWB:
NOTE: CN 190 HAS NO CONNECTOR FITTED (4 PIN, R/H SIDE)
SPECIAL SP MODE: Press keys - C107C then COPY SP (soft key) & # button
(Shown in BOLD italic characters in the Service Manual)
FACTORY - (MFP): YELLOW C then 143 then RED C then RED C and hold
SP MODE: - (PRINTER): Switch ON with JOB RESET and DOWN keys pressed
DESTINATION AREA SET (INPUT IF NEW NVRAM & NO BACKUP) TO INPUT SERIAL NUMBER:
PRESS 123
OR COPIER / DOCUMENT
SERVER SETTINGS TOGETHER
USER TOOLS
SYSTEM SETTINGS
ADMIN TOOLS
AUTO ERASE MEMORY
SET TO 'OFF'
HOLD UP / DOWN ARROWS FOR 5SEC'S, THEN PRESS THE ESCAPE KEY
Screen Calibration
Yellow (Cancell) then 1993 Orange (Clear/Stop)
Diagnostic Mode
Yellow (Cancell) 107 Orange (Clear/Stop) 5 Times
Turn on whilst holding #*
BCU REPLACEMENT:
COPY NVRAM DATA TO SD CARD BEFORE REMOVING OLD BCU
(NVRAM IS SOLDERED ONTO BOARD AND CANNOT BE TRANSFERRED)
161 220 / 270 (SR 720) EXIT TRANSPARENT MYLAR TOO HIGH
163 (STATIC BUILDS UP & CAUSES JAMS)