Nelson B.
Cabral
146 DEER RUN TRAIL MANCHESTER, CT 06042 ( M) 1.860.681.3387 [email protected]
Qualifications
Experienced operations, management and strategy professional with nearly a decade of Life Insurance industry experience seeking opportunities to work with carriers and providers on developing the next wave of industry innovation. Diverse industry experience across multiple distribution channels rokerage, !aptive, Direct "Domestic#International$ and anks#%ire house. Extensive experience with customers in all distributions including transitional relationship management during the &raveler's#(etLife integration. Expansive industry operations knowledge across Individual Life and Disability Income products ) including regulations, reinsurance, process design, product development and implementation, system enhancements and development. *roven ability to bridge gaps between technology and business areas to achieve business ob+ectives through investment si,ing and -.I business case creation, business re/uirement and functional specification development, user acceptance testing and implementation#post) implementation. 0trong group facilitation and leadership experience that drives expected results with individuals ranging from line staff to senior executives.
Experience
MetLife - Bloomfield, CT (7/2005 Present) Director, Retail Life & Disability Income October 2010 to Present 1ccountable for 0trategic *lanning operation within -etail Life 2 Disability. (anaged and led multiple successful large and small scale strategic initiatives across organi,ation of 3445. *artnered with cross)organi,ational teams to develop, design 2 implement effective and profitable changes to the organi,ation while keeping customer centricity at the forefront. 0upport -etail Life 2 Disability *roduct Line as well as auxiliary support for Direct Distribution, 0ponsor Direct and 7apan#Lat1( 6 Lead for 80 Location *lanning 0trategy (igration of 3445 associates from !& to !harlotte, 9! 6 (anage : 8ni/ue groups usiness Intelligence 2 -eporting (icrostrategy, 0;L reporting team, Lotus developers, 0hare*oint developers 9ew usiness Enterprise &echnology 2 usiness 0olutions 8nderwriting and 9ew usiness 0ystem development and pro+ect delivery <lobal .perations 0upport 2 udgeting "=4(5$ 9oida, India relationship management !oordination of staffing#budgeting and forecasting for line of business &raining 2 usiness Instruction Develop and deliver training material to group of 344 across all competencies 6 0trategic involvement in enterprise staffing, workflow and process improvements including long term strategic deliverables and tactical short term pro+ects 6 >oice of the !ustomer program lead, !ustomer !entricity *rogram !oordinator and 9et *romoter 0core "9*0$ lead 6 -epresented -etail in Life 1pplication overhaul 6 !lient -elationship (anagement "!-($ -edesign core team member charged with redesigning producer, consumer and call center experiences while driving down costs 6 <lobal platform redesign lead implement (icrosoft .ffice upgrade across -etail including 6
Lotus 9otes to .utlook transition and Lotus 9otes database to 0hare*oint *artnered with &heL1 consulting firm to deconstruct application process from submission to placement
Sr. Planning and Strategy Cons ltant, ! g st 200" # October 2010 -esponsible for establishing a program to meet the needs of the (iddle (arket and their growing insurance coverage gap. Included market research, client#prospect visits, product development, underwriting criteria development, application development and user experience testing#design across multiple platforms. Launched innovative Life Insurance underwriting process to meet the needs of younger clients with no agent involvement and minimal underwriting re/uirements while placing them in preferred criteria 6 Developed initial call center model and onboarding process for new call centers to support leads, inbound and outbound calls 6 Lead design, implementation and state approval process for company first reflexive application that can be used online, over the phone and via paper 6 !onducted competitor research and marketplace review via ?(ystery 0hopper *rogram? that tracked life insurance purchase habits of internal applicants and prospects to better understand fall)out funnel 6 %orked with outside vendors conduct market and consumer research that led to innovative product design and development 6 -eviewed and scored multiple vendors to support (iddle (arket implementation 6 Launched online life insurance /uoting tool to drive lead generation 6 Launched @0pring 1dvertising !ampaign' composed of new educational tools for consumers and producers 6 !onducted detailed assessment of traditional and non)traditional competitive offerings, distribution methodologies, pricing and promotion to identify potential emerging competitive advantages in meeting the needs of the middle market segment Identified non)traditional sales opportunities and channels and investigates applicability to middle market segment uilt new product specifications and define business re/uirements to implement new product offerings Developed benchmarking criteria and initiative metrics to track progress against team goals !reated birthday and anniversary touch)point campaign for current and potential customers 6 Established pro+ect roll)out mitigation plans as well as disaster recovery procedures $anager # Life %e& ' siness & (nder&riting October 200) to October 200" 6 6 6 6 6 6 6 6 6 (anaged &hird *arty Distribution " rokerage$ !ase (anagement 0upport &eams Exceeded target premium goals of A34( for &op &ier Bocus Birms *rocess changes implemented to reduce approval and issue cycle times as well as increasing application throughput by 3CD with same staffing Developed, implemented and managed 7et Issue 8nderwriting team supporting underwriting and issuance of clients ages 4)C4 and coverage up to AE( .ffice (igration 0ite Lead of E445 associates from Fartford, !& to loomfield, !& Gey contact for internal audit items, system releases, training and on)boarding !reated Bocus <roup to discuss operational and organi,ational changes as result of the <allup survey Developed 1ssociate -ecognition *rogram to recogni,e top performers -epresented 9ew usiness during annual conferences and Fome .ffice firm visits 6
Case $anager # Life %e& ' siness & (nder&riting * ly 200+ to October 200) Northwestern Mutual - West Hartford, CT ,ec-nology & %e& ' siness S ..ort, December 200/ to * ly 200+
Education
'ac-elor of !rts in ' siness !dministration 20002 2003 4oc s5 $ar6eting Eastern !& 0tate 8niversity, %illimantic, !& Leadership Excellence !ertificate courses from 8niversity of Fartford "H44I$
References
!0ailable .on re1 est.
