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CTQ Matrix

This document outlines a CTQ matrix that identifies critical quality requirements for a product or service based on customer needs. It lists characteristics that are important to customers along with how they will be measured, target specifications, and acceptable upper and lower limits. The matrix is a tool for defining quality standards from the voice of the customer.

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eminato
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© Attribution Non-Commercial (BY-NC)
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Download as XLS, PDF, TXT or read online on Scribd
235 views

CTQ Matrix

This document outlines a CTQ matrix that identifies critical quality requirements for a product or service based on customer needs. It lists characteristics that are important to customers along with how they will be measured, target specifications, and acceptable upper and lower limits. The matrix is a tool for defining quality standards from the voice of the customer.

Uploaded by

eminato
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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CTQ Matrix

Voice of Customer Critical-to-Quality Requirement Upper Spec Limit

Needs/Wants/Drivers

Characteristic

Importance

Measure

Target

Page 1

Lower Spec Limit Notes

Page 2

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