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Karnataka Bank

This document contains a customer satisfaction questionnaire regarding services provided by Karnataka Bank Ltd. The 25 question survey asks respondents for their demographic information and gathers feedback on their level of satisfaction with various aspects of the bank's services. Key areas covered include handling of accounts, fees, staff interaction, branch locations, technology services and overall satisfaction. The goal is to conduct research and analyze customer satisfaction with Karnataka Bank.

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717 views3 pages

Karnataka Bank

This document contains a customer satisfaction questionnaire regarding services provided by Karnataka Bank Ltd. The 25 question survey asks respondents for their demographic information and gathers feedback on their level of satisfaction with various aspects of the bank's services. Key areas covered include handling of accounts, fees, staff interaction, branch locations, technology services and overall satisfaction. The goal is to conduct research and analyze customer satisfaction with Karnataka Bank.

Uploaded by

varshapadihar
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Questionnaire

Topic:-Customer Satisfaction Regarding Karnataka bank ltd. : Dear Respondent, I am an MBA student conducting a research study on the satisfaction of customers regarding the services provided by the Karnataka bank. I need some information from you and I assure you the information will be kept confidential and used for research purpose only. This questionnaire is administered to find out your satisfaction
level in using the banks service

1) NAME Q2:- Gender: Q3:- Age: Male 18-25 25-30 Female 30-35 35-40 40-45 others Above45

Q4:- Occupation: student Q5:- Monthly Income: 10000-15000 35000-45000 6).

Businessman

Employee

15000-25000 Above 45000

25000-35000

For how long you are part of Karnataka Bank? Less than 6 Months Less than 2 Years ( ) ( ) Less than 1 Year More than 2 Years ( ) ( )

7) What kind of account do you maintain in this bank? (a)Current [ ] (c)Loan a/c [ ] (b) Savings [ ] (d) Demat a/c [ ] (e)Credit card[ ]

8) Do you think that Karnataka bank caters all your banking needs? (a) Yes [ ] (b) No [ ]

How satisfied are you with the way bank: Very Satisfie d 9. Handle your account Efficiently, Without mistakes? 10. Explain charges clearly? Satisfie d Neutr al Dissatisfi ed Very Dissatisfie d

11 Ease of operating account 12.Minimum balance required


13. The way in which staff members answer your call? 14. Attitude of bank Staff 15.Recognition of you as valued customer 16. Feeling of warmth &

friendliness
17.Efficient, no wait service 18. Net banking facility provided by the bank 19.Availability of information brochures 20. Location of bank branches 21.Automatic bank machines in convenient locations 22.Interest rates provided by the bank 23. Any problem you are facings regarding the bank? (1)Timeliness ( ) (2) Customer relationship ( ) (3) Infrastructure ( ) (4) Others ( ) 24. How likely are you to recommend Bank services to a friend or colleague? (1) Very unlikely ( ) (2) Somewhat unlikely ( ) (3) Neither likely nor unlikely (4) Very likely ( ) (5) somewhat likely ( ) 25. What is your overall satisfaction rating with Karnataka bank?

(1) Very satisfied ( ) (2) satisfied ( (3) Neutral ( ) (4) Dissatisfied ( ) (5) Very dissatisfied ( )

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