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Business Email Lesson Plan

Business Email Lesson Plan

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shilpadub
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303 views

Business Email Lesson Plan

Business Email Lesson Plan

Uploaded by

shilpadub
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Business Email Exercise

A Match the uses in the box with the phrases in the table.
Payments

Complaints

Orders

Clarifications

Attachments Suggestions Apologising


Meetings

Thanks

Requests

Closing

Openings

Congratulations

USES
............................ We would like to offer our sincere apologies for our mistake
............................ Please find the document attached
............................ There are several points we dont quite understand we feel there may have been
a misunderstanding between us
............................ We look forward to receiving your reply Regards, Joe Blunt
............................ We were very surprised and disappointed by this
............................ We would like to congratulate you on your recent good news
............................ Would Tuesday 26 October be convenient for you? Would it be possible to postpone
the meeting until next week?
............................ We are writing to enquire about ... I am writing on behalf of ...
............................ Re order no. XJ 8103 goods shipped today
............................ We have not yet received payment for order no. XJ 8103. Could you please attend to
this matter as soon as possible
............................ We would be very grateful if you could send us your catalogue and current price list
............................ Another option would be to ...
............................ We would just like to express our gratitude for all your help in this matter

B Use the phrases in A to write an email asking for a catalogue and current price list.
................................................................................................................................................................................
...
................................................................................................................................................................................
...
................................................................................................................................................................................
...
................................................................................................................................................................................
...
................................................................................................................................................................................
...
................................................................................................................................................................................
...
................................................................................................................................................................................
...
................................................................................................................................................................................
...
................................................................................................................................................................................
...

................................................................................................................................................................................
...

www.autoenglish.org

Written by Bob W ilson Robert Clifford McNair W ilson 2008

An s wer s
Apologising
Attachments
Clarifications
Closing
Complaints
Congratulations
Meetings
Openings
... Orders
Payments
Requests
Suggestions
Thanks

we would like to offer our sincere apologies for our mistake


please find the document attached
there are several points we dont quite understand we feel there may have been a misunderstanding
between us
we look forward to receiving your reply Regards, Joe Blunt
we were very surprised and disappointed by this
we would like to congratulate you on your recent good news
would Tuesday 26 October be convenient for you? W ould it be possible to postpone the meeting
until next week?
we are writing to enquire about... I am writing on behalf of
Re order no. XJ 8103 goods shipped today
we have not yet received payment for order no. XJ 8103. Could you please attend to this matter as soon as
possible
we would be very grateful if you could send us your catalogue and current price list
another option would be to ...
we would just like to express our gratitude for all your help in this matter

www.autoenglish.org
2008

Written by Bob W ilson Robert Clifford McNair W ilson

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