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Customer Perceptions Towards Service Quality of Internet Banking

The document describes a project report submitted by Sonali Chaudhary to Kasturi Ram College of Higher Education between 2010-2013 for a Bachelor's degree in Business Administration with a focus on banking and insurance. The report's topic is on customer perceptions of service quality regarding internet banking, and was guided by Mr. Mukesh Gupta, Assistant Professor at the college.

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25 views13 pages

Customer Perceptions Towards Service Quality of Internet Banking

The document describes a project report submitted by Sonali Chaudhary to Kasturi Ram College of Higher Education between 2010-2013 for a Bachelor's degree in Business Administration with a focus on banking and insurance. The report's topic is on customer perceptions of service quality regarding internet banking, and was guided by Mr. Mukesh Gupta, Assistant Professor at the college.

Uploaded by

rakeshrakesh
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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A Project Report On CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY OF INTERNET BANKING Submitted in partial fulfillment for the Award

of the degree of Bachelor Of Business Administration (BANKING AND INSHURANCE) Submitted by SONALI CHAUDHARY 04119301810 Project Guide
Mr. MUKESH GUPTA (Assistant Professor)

Project Coordinator
Mr. MUKESH GUPTA (Assistant Professor)

2010-2013 KASTURI RAM COLLEGE OF HIGHER EDUCATION (Affiliated to Guru Gobind Singh Indraprastha University) Narela, Delhi-110040

A Project Report On CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY OF INTERNET BANKING Submitted in partial fulfillment for the Award of the degree of Bachelor Of Business Administration (BANKING AND INSHURANCE) Submitted by SONALI CHAUDHARY 04119301810 Project Guide
Mr. MUKESH GUPTA (Assistant Professor)

Project Coordinator
Mr. MUKESH GUPTA (Assistant Professor)

2010-2013 KASTURI RAM COLLEGE OF HIGHER EDUCATION (Affiliated to Guru Gobind Singh Indraprastha University) Narela, Delhi-110040

A Project Report On CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY OF INTERNET BANKING Submitted in partial fulfillment for the Award of the degree of Bachelor Of Business Administration (BANKING AND INSHURANCE) Submitted by SONALI CHAUDHARY 04119301810 Project Guide
Mr. MUKESH GUPTA (Assistant Professor)

Project Coordinator
Mr. MUKESH GUPTA (Assistant Professor)

2010-2013 KASTURI RAM COLLEGE OF HIGHER EDUCATION (Affiliated to Guru Gobind Singh Indraprastha University) Narela, Delhi-110040

A Project Report On CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY OF INTERNET BANKING Submitted in partial fulfillment for the Award of the degree of Bachelor Of Business Administration (BANKING AND INSHURANCE) Submitted by SONALI CHAUDHARY 04119301810 Project Guide
Mr. MUKESH GUPTA (Assistant Professor)

Project Coordinator
Mr. MUKESH GUPTA (Assistant Professor)

2010-2013 KASTURI RAM COLLEGE OF HIGHER EDUCATION (Affiliated to Guru Gobind Singh Indraprastha University) Narela, Delhi-110040

A Project Report On CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY OF INTERNET BANKING Submitted in partial fulfillment for the Award of the degree of Bachelor Of Business Administration (BANKING AND INSHURANCE) Submitted by SONALI CHAUDHARY 04119301810 Project Guide
Mr. MUKESH GUPTA (Assistant Professor)

Project Coordinator
Mr. MUKESH GUPTA (Assistant Professor)

2010-2013 KASTURI RAM COLLEGE OF HIGHER EDUCATION (Affiliated to Guru Gobind Singh Indraprastha University) Narela, Delhi-110040

A Project Report On CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY OF INTERNET BANKING Submitted in partial fulfillment for the Award of the degree of Bachelor Of Business Administration (BANKING AND INSHURANCE) Submitted by SONALI CHAUDHARY 04119301810 Project Guide
Mr. MUKESH GUPTA (Assistant Professor)

Project Coordinator
Mr. MUKESH GUPTA (Assistant Professor)

2010-2013 KASTURI RAM COLLEGE OF HIGHER EDUCATION (Affiliated to Guru Gobind Singh Indraprastha University) Narela, Delhi-110040

A Project Report On CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY OF INTERNET BANKING Submitted in partial fulfillment for the Award of the degree of Bachelor Of Business Administration (BANKING AND INSHURANCE) Submitted by SONALI CHAUDHARY 04119301810 Project Guide
Mr. MUKESH GUPTA (Assistant Professor)

Project Coordinator
Mr. MUKESH GUPTA (Assistant Professor)

2010-2013 KASTURI RAM COLLEGE OF HIGHER EDUCATION (Affiliated to Guru Gobind Singh Indraprastha University) Narela, Delhi-110040

A Project Report On CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY OF INTERNET BANKING Submitted in partial fulfillment for the Award of the degree of Bachelor Of Business Administration (BANKING AND INSHURANCE) Submitted by SONALI CHAUDHARY 04119301810 Project Guide
Mr. MUKESH GUPTA (Assistant Professor)

Project Coordinator
Mr. MUKESH GUPTA (Assistant Professor)

2010-2013 KASTURI RAM COLLEGE OF HIGHER EDUCATION (Affiliated to Guru Gobind Singh Indraprastha University) Narela, Delhi-110040

A Project Report On CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY OF INTERNET BANKING Submitted in partial fulfillment for the Award of the degree of Bachelor Of Business Administration (BANKING AND INSHURANCE) Submitted by SONALI CHAUDHARY 04119301810 Project Guide
Mr. MUKESH GUPTA (Assistant Professor)

Project Coordinator
Mr. MUKESH GUPTA (Assistant Professor)

2010-2013 KASTURI RAM COLLEGE OF HIGHER EDUCATION (Affiliated to Guru Gobind Singh Indraprastha University) Narela, Delhi-110040

A Project Report On CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY OF INTERNET BANKING Submitted in partial fulfillment for the Award of the degree of Bachelor Of Business Administration (BANKING AND INSHURANCE) Submitted by SONALI CHAUDHARY 04119301810 Project Guide
Mr. MUKESH GUPTA (Assistant Professor)

Project Coordinator
Mr. MUKESH GUPTA (Assistant Professor)

2010-2013 KASTURI RAM COLLEGE OF HIGHER EDUCATION (Affiliated to Guru Gobind Singh Indraprastha University) Narela, Delhi-110040

A Project Report On CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY OF INTERNET BANKING Submitted in partial fulfillment for the Award of the degree of Bachelor Of Business Administration (BANKING AND INSHURANCE) Submitted by SONALI CHAUDHARY 04119301810 Project Guide
Mr. MUKESH GUPTA (Assistant Professor)

Project Coordinator
Mr. MUKESH GUPTA (Assistant Professor)

2010-2013 KASTURI RAM COLLEGE OF HIGHER EDUCATION (Affiliated to Guru Gobind Singh Indraprastha University) Narela, Delhi-110040

A Project Report On CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY OF INTERNET BANKING Submitted in partial fulfillment for the Award of the degree of Bachelor Of Business Administration (BANKING AND INSHURANCE) Submitted by SONALI CHAUDHARY 04119301810 Project Guide
Mr. MUKESH GUPTA (Assistant Professor)

Project Coordinator
Mr. MUKESH GUPTA (Assistant Professor)

2010-2013 KASTURI RAM COLLEGE OF HIGHER EDUCATION (Affiliated to Guru Gobind Singh Indraprastha University) Narela, Delhi-110040

A Project Report On CUSTOMER PERCEPTIONS TOWARDS SERVICE QUALITY OF INTERNET BANKING Submitted in partial fulfillment for the Award of the degree of Bachelor Of Business Administration (BANKING AND INSHURANCE) Submitted by SONALI CHAUDHARY 04119301810 Project Guide
Mr. MUKESH GUPTA (Assistant Professor)

Project Coordinator
Mr. MUKESH GUPTA (Assistant Professor)

2010-2013 KASTURI RAM COLLEGE OF HIGHER EDUCATION (Affiliated to Guru Gobind Singh Indraprastha University) Narela, Delhi-110040

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