Patient Counseling
Patient Counseling
1. Greet the patient: MAGANDANG UMAGA/HAPON/GAB, SIR/MADAM GOOD MORNING/AFTERNOON/EVERNING, SIR/MADAM 2. Introduce yourself: AKO PO SI _____, ANG INYONG PHARMACIST NGAYON I AM _____, YOU PHARMACIST FOR TODAY 3. Verify the patient name: KAYO PO BA SI ________, ANG PASIYENTE? ARE YOU ______, THE PATIENT? 4. State the purpose of the counseling: NAGSASAGAWA PO KAMI NG PATIENT COUNSELING UPANG KAYO AY MABIGYAN NG LUBOS NA SERBISYO NA AMING MAIBIBIGAY. WE ARE CONDUCTING A PATIENT COUNSELING TO GIVE YOU THE MAXIMUM SERVICE THAT WE COULD GIVE 5. State the duration of the counseling: ANG COUNSELING PO NA ITO AY MGA 5 MINUTO LANG PO. THIS COUNSELING WOULD ONLY LAST FOR 5 MINUTES 6. Ask for patients permission to proceed: MAARI KO PO BANG MAKUHA ANG LIMANG MINUTO NG INYONG ORAS? CAN WE NOW CONTINUE WITH THE COUNSELING?
CLOSING DISCUSSION
1. RECAP IMPORTANT POINTS 2. Get feedback: SIR/MADAM NAINTINDIHAN NIYO PO BA? MAARI NIYO PO BANG ULITIN YUNG MGA MAHAHALAGANG IMPORMASYON? SIR/MADAM DID YOU UNDERSTAND OUR SESSION? COULD I REQUEST FOR YOU TO REPEAT IMPORTANT DETAILS? 3. Encourage the patient to call if any questions or problem: KUNG MAY NAIS PO KAYONG MALAM O GUSTO PONG ITANONG, MAARI NIYO PO KAMING TAWAGAN DITO SA ________ IF YOU HAVE ANY QUESTIONS YOU WISH TO ADDRESS WITH REGARD TO YOUR MEDICATION, YOU MAY CALL US AT ________ 4. Give medication leaflets: ITO PO PALA PARA SA KARAGDAGANG KAALAMAN TUNGKOL SA INYONG GAMOT. TAKE THIS LEAFLET FOR ADDITIONAL INFORMATION REGARDING YOUR MEDICINE. 5. Thank the patient: MARAMING SALAMAT PO! THANK YOU!