Dell Dimension 4500

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HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access help files, see page 26.

____________________
Information in this document is subject to change without notice. 2002 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell Precision, DellPlus, and DellNet are trademarks of Dell Computer Corporation; EMC is the registered trademark of EMC Corporation; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own. This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. April 2002 P/N 9N756 Rev. A00

Safety Instructions

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9 9 10 11 12 13

When Using Your Computer

When Working Inside Your Computer Battery Disposal

Protecting Against Electrostatic Discharge

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Finding Information for Your Computer

1 Setting Up
Connecting a Printer Parallel Printer USB Printer
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18 18 19 19 20 21 21 21 22

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Installing the Printer Driver

Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Turning Off the Computer

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2 Solving Problems
Finding Solutions
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24 26 26

Finding Help Information Battery Problems

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Contents

Drive Problems

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27 27 28 29 29 29 30 31 33 33 33 33 34 34 35 35 36 37 38 39 41 42 43 44 44 45

Floppy drive problems CD drive problems

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Problems writing to a CD-RW drive DVD drive problems Hard drive problems

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E-Mail, Modem, and Internet Problems Error Messages

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General Problems

A program stops responding

A program crashes repeatedly

A program is designed for an earlier Windows operating system . . . . . . . . . . . . . . . A solid blue screen appears Other software problems Other technical problems

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General hardware problems Keyboard Problems Mouse Problems

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Network Problems Power Problems Printer Problems Scanner Problems

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Sound and Speaker Problems Video and Monitor Problems If the screen is blank

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If the screen is difficult to read .

Contents

3 Advanced Troubleshooting
Diagnostic Lights
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48 50 50 51 52 52 53 53 54 55

Using System Restore

Creating a Restore Point

Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Reinstalling Drivers

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Using Windows XP Device Driver Rollback Using the Dell Dimension ResourceCD

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Resolving Software and Hardware Incompatibilities Reinstalling Windows XP

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4 Adding Parts
Front and Back View of the Computer Front View Back View
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60 60 62 62 62 63 66 68 69 70 70 74 76 76 77

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Reattaching the Front Door and Hinge Arms Reattaching the Front Door Reattaching the Hinge Arms Opening the Computer Cover Looking Inside Your Computer System Board

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Installing and Removing Cards Installing a Card Removing a Card Adding Memory .

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Removing a Memory Module Adding a Memory Module .

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Contents

Adding or Replacing the AGP Card Card Removal Card Installation

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78 79 80 80 83

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Adding a Second Hard Drive Closing the Computer Cover

5 Appendix
Specifications
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86 90 90 91 92 93 94 95 95 95 96 111 111 113 114 114 116 120 123 126 128 131

Standard Settings

Viewing Settings

System Setup Program Screens Clearing Forgotten Passwords Replacing the Battery

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Dell Technical Support Policy (U.S. Only)

Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell

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Contact Numbers and Addresses

Returning Items for Warranty Repair or Credit . Regulatory Information

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NOM Information (Mexico Only)

Limited Warranties and Return Policy

One-Year Limited Warranty (U.S. Only) Two-Year Limited Warranty (U.S. Only) Three-Year Limited Warranty (U.S. Only) Four-Year Limited Warranty (U.S. Only)

One-Year Limited Warranty (Canada Only) Two-Year Limited Warranty (Canada Only)

Three-Year Limited Warranty (Canada Only)

Contents

"Total Satisfaction" Return Policy (U.S. Only)

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135

One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . 136

Index

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139

Contents

Contents

Use the following safety guidelines to protect yourself and your computer.

When Using Your Computer

CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed or opened.

Your computer is equipped with either an auto-sensing voltage selector or a manual voltage selection switch. Computers with an auto-sensing voltage selector do not have a voltage selection switch on the back panel and automatically detect the correct operating voltage. Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage. To help avoid damaging a computer with a manual voltage selection switch, be sure that the voltage selection switch is set to match the AC power available at your location: 115 V/60 Hz in most of North and South America and some Far Eastern countries such as South Korea and Taiwan 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan
NOTE: The voltage selection switch must be set to the 115V position even though the AC supply in Japan is 100 V.

230 V/50 Hz in most of Europe, the Middle East, and the Far East

NOTE: Auto-select power supplies do not require a voltage selection switch. Your power supply may not have this switch.

Also be sure that your monitor and attached devices are electrically rated to operate with the AC power available in your location. To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.

Safety Instr uctions

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To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before disconnecting or connecting a non-USB device from the computer. To help prevent electric shock, plug the computer and device power cables into properly grounded power sources. These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a three-wire cable with properly grounded plugs.

To help protect your computer from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply. Be sure that nothing rests on your computer s cables and that the cables are not located where they can be stepped on or tripped over. Do not spill food or liquids on your computer. If the computer gets wet, contact Dell (see page 95). Do not push any objects into the openings of your computer. Doing so can cause fire or electric shock by shorting out interior components. Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath your computer; do not place your computer in a closed-in wall unit or on a bed, sofa, or rug.

When Working Inside Your Computer

Before you open the computer cover, perform the following steps in the sequence indicated.
CAUTION: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely.

10

Safety Instr uctions

NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before removing a component from the system board or disconnecting a device from the computer. 1 2 3

Perform an orderly computer shutdown using the operating system menu (see page 22). Turn off your computer and any devices. Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components.

Disconnect any devices connected to the computer, including the monitor, from their electrical outlets to reduce the potential for personal injury or shock. Also, disconnect any telephone or telecommunication lines from the computer. Disconnect the power cable to your computer, and then press the power button to ground the system board.

In addition, take note of these safety guidelines when appropriate: When you disconnect a cable, pull on its connector, not on the cable itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also, before you connect a cable, make sure that both connectors are correctly oriented and aligned. Handle components and cards with care. Dont touch the components on a card. Hold a card by its edges or by its metal bracket.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturers instructions.

Protecting Against Electrostatic Discharge

To prevent static damage, discharge static electricity from your body before you touch anything inside your computer and periodically while you work inside the computer. You can do so by touching an unpainted metal surface on the back of the computer.

Safety Instr uctions

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You can also take the following steps to prevent static damage: Do not remove items from their antistatic packing material until you are ready to install them in your computer. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body. When transporting a sensitive component, first place it in an antistatic container or packaging.

Battery Disposal
Your computer uses a lithium battery. For instructions about replacing the lithium battery in your computer, see page 93. The lithium battery is a longlife battery, and it is very possible that you will never need to replace it. Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

12

Safety Instr uctions

What Are You Looking For? A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation

Find it Here ResourceCD

You can use this CD to access documentation and reinstall drivers (see page 52). How to set up a printer How to troubleshoot and solve problems How to add parts How to contact Dell Warranty information Owners Manual

Express Service Code and Service Tag Number Windows License Label

Express Service Code and Windows License Label

Located on your computer.

Safety Instr uctions

13

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What Are You Looking For? How to reinstall my operating system

Find it Here Operating System CD

If you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices that came with your computer (see page 55). Latest drivers for my computer Answers to technical service and support questions Online discussions with other users and technical support Documentation for my computer Dell | Support website The Dell | Support website provides several online tools, including: Knowledge Base hints, tips, and online courses Customer Forum online discussion with other Dell customers Upgrades upgrade information for components, such as memory, the hard drive, and the operating system Customer Care contact information, order status, warranty, and repair information Downloads drivers, patches, and software updates Reference computer documentation, product specifications, and white papers

14

Safety Instr uctions

What Are You Looking For? How to set up my computer

Find it Here Start Here Setup Diagram

Tips on using Windows How to clean my computer How to use my mouse and keyboard How to use Windows XP Documentation for my computer and devices

Te l l M e H o w H e l p F i l e 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click Users guides. 3 Click Tell Me How. Windows XP Help and Support Center 1 Click the Start button, and then click Help and Support. 2 Type a word or phrase that describes your problem, and then click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions shown on the screen.

Safety Instr uctions

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16 Safety Instr uctions

SECTION 1

Connecting a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Turning Off the Computer

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See the documentation that came with the printer for any recommended preparation procedures, such as: Removing the packaging Installing the toner or ink cartridge Loading paper

Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections.

Parallel Printer
1

Turn off the computer (see page 22).

NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or less to connect the printer to the computer. Use of a nonstandard cable may prevent the printer from working.

Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches.

screws (2)

parallel connector on computer parallel connector on printer parallel printer cable clips (2)

notches (2)

18

Setting Up

3 4

Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary (see "Installing the Printer Driver" on page 19).

USB Printer
1 2

Install the printer driver if necessary (see the following section). Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors only fit one way.

HINT: You can connect USB devices while the computer is turned on. HINT: Your computer has six USB 2.0 connectors, four on the back panel (see page 62) and two inside the door on the front panel (see page 60).

USB connector on computer

USB printer cable

USB connector on printer

Installing the Printer Driver

If you need to install a printer driver, insert the printer installation CD into the CD or DVD drive. Then follow the prompts on the screen using the instructions that came with the printer.
HINT: A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer.

Setting Up

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If your printer installation CD does not automatically run, click the Start button on the Microsoft Windows desktop, click Run, and type x:\setup.exe (where x is the letter of your CD or DVD drive [usually drive D]). Then click OK and follow the prompts on your screen. If your printer installation CD still does not run, check the documentation that came with your printer for instructions on how to start the printer installation CD. If you connect an older printer and it doesnt work after you install the driver, access the system setup program (see page 90) and ensure that the parallel port is set to operate in bidirectional mode. To check if your printer driver is installed on a computer, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your printer is listed in the Printers window, the printer is ready to use.

Windows XP provides a Files and Settings Transfer Wizard to move data, such as e-mails, window sizes, toolbar settings, and Internet bookmarks, from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer. If the source computer uses another Windows operating system, the wizard can be launched from the Windows XP operating system CD or from a floppy disk created on the Windows XP computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on a removable medium, such as a floppy disk, a Zip disk, or a writable CD. To transfer information to a new computer:
HINT: The CD that you need to place in your CD or DVD drive is titled Operating System. 1 2 3 4

Click the Start button, point to All Programs> Accessories> System Tools, and then click Files and Settings Transfer Wizard. On the welcome screen, click Next. On the Which computer is this? screen, select New Computer, and then click Next. Follow the instructions on the screen.

20

Setting Up

Connecting to a Network Adapter

Before your computer can communicate on a network, your computer must have a network adapter installed and a network cable connected to it.

network adapter connector on computer

network cable

Network Setup Wizard

Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.
1 2 3 4 5

Click the Start button, point to All Programs> Accessories> Communications, and then click Network Setup Wizard. On the welcome screen, click Next. Click checklist for creating a network. Complete the checklist and required preparations, and then return to the Network Setup Wizard. Follow the instructions on the screen.
HINT: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP .

Setting Up

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NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button. HINT: If you are having difficulty turning off your computer, see "General Problems" on page 33. 1 2 3

Save and close any open files and exit any open programs. Click the Start button and then click Turn off Computer. Click Turn off. The computer automatically turns off after the shutdown process finishes.

Turn off your monitor and any other devices connected to power.

22

Setting Up

SECTION 2

Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems

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Sometimes its difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.

See page 39.

Press a key or move the mouse. See the Tell Me How help file for information on standby mode.

Get technical assistance from Dell. See page 95.

See page 31.

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Solving Pr oblems

See page 44. See page 43. See page 41.

See page 30. See page 37. See page 36.

See page 27.

See page 38. See page 42.

See page 31. See page 33. See page 30. See page 30.

See page 33.

Solving Pr oblems

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TO A C C E S S T H E Tell Me How H E L P F I L E 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User s guides. 3 Click Tell Me How. TO A C C E S S W I N D O W S H E L P 1 Click the Start button, and then click Help and Support. 2 Type a word or phrase that describes your problem, and then click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions shown on the screen. TO L O C A T E A D D I T I O N A L I N F O R M A T I O N F O R Y O U R C O M P U T E R See page 13.

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.

R E P L A C E T H E B A T T E R Y If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 93). If the battery still does not work properly, contact Dell (see page 95).

26

Solving Pr oblems

Floppy drive problems

E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E Double-click My Computer on the desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E Insert another disk to eliminate the possibility that the original floppy disk is defective. Insert a bootable floppy disk and reboot the computer. ENSURE THAT THE DISK IS NOT FULL OR WRITE-PROTECTED Ensure that the disk has available space and that it is not write-protected (locked). See the following illustration.

back of floppy disk

write-protected

not writeprotected

Solving Pr oblems

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NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable.

C L E A N T H E D R I V E Use a commercially available cleaning kit.

CD drive problems
HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L Click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up by clicking the slidebar and dragging it up. Ensure that the sound is not muted by clicking any boxes that are checked. TE S T T H E D R I V E W I T H A N O T H E R C D Insert another CD to eliminate the possibility that the original CD is defective. C H E C K T H E S P E A K E R S A N D S U B W O O F E R See "Sound and Speaker Problems" on page 43. E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E Double-click My Computer on the desktop. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. C L E A N T H E D I S C See the Tell Me How help file for instructions on cleaning your CDs. To access help files, see page 26. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54.

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Solving Pr oblems

Problems writing to a CD-RW drive

TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D - R W D I S C For information on power conservation modes, see the Tell Me How help file or search for the keyword standby in Windows Help. To access help files, see page 26. C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW. HINT: If you disable standby mode to write to a CD-RW drive, remember to reenable standby mode when you finish writing to the CD.

DVD drive problems

TE S T T H E D R I V E W I T H A N O T H E R D V D Insert another DVD to eliminate the possibility that the original DVD is defective. E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E Double-click My Computer on the desktop. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. C L E A N T H E D I S C See the Tell Me How help file for instructions on cleaning your DVDs. To access help files, see page 26. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54. HINT: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Hard drive problems

RUN CHECK DISK 1 Double-click My Computer on the desktop. 2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties. 3 Click the Tools tab. 4 Under Error-checking, click Check Now. 5 Click Start.

Solving Pr oblems

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C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54.

HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem. C H E C K T H E T E L E P H O N E J A C K Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. U S E A D I F F E R E N T T E L E P H O N E L I N E If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I C S Click the Start button, point to Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.) VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S 1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly.

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TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. 1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware, and then click Phone and Modem Options. 3 Click your connection type to highlight it. 4 Click the Dialing Rules tab, and then click Edit. 5 Click the To Disable Call Waiting box to place a checkmark in it. 6 Select the disable code from the drop-down menu (for example, *70). 7 Click Apply, and then click OK. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE P R O V I D E R Contact an Internet service provider to subscribe. C O N T A C T Y O U R I N T E R N E T S E R V I C E P R O V I D E R Contact your Internet service provider for assistance. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING C H A R A C T E R S : \ / : * ? < > | Do not use these characters in filenames.

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A R E Q U I R E D . D L L F I L E W A S N O T F O U N D The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button. 2 Click Control Panel. 3 Click Add or Remove Programs. 4 Select the program you want to remove. 5 Click the Change or Remove Program icon. 6 See the program documentation for installation instructions. I N S E R T B O O T A B L E M E D I A The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD. N O N - S Y S T E M D I S K E R R O R A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer. NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND T R Y A G A I N You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running the program that you want to use first. O P E R A T I N G S Y S T E M N O T F O U N D Contact Dell (see page 95). THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION D R I V E The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or using a larger-capacity disk. x: \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y Insert a disk into the drive and try again.

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A program stops responding

END THE PROGRAM 1 Press <Ctrl><Shift><Esc> simultaneously. 2 Click the Applications tab. 3 Click the program that is no longer responding. 4 Click End Task. TU R N T H E C O M P U T E R O F F If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.

A program crashes repeatedly

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program. HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

A program is designed for an earlier Windows operating system

RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs> Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.

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A solid blue screen appears

TU R N T H E C O M P U T E R O F F If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION

B A C K U P Y O U R F I L E S I M M E D I A T E L Y If your computer has a CD-RW drive or a zip drive installed, see the drives documentation for instructions. ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING D A T A See the program documentation to make sure that the values or characters you are entering are valid. C H E C K F O R V I R U S E S Use a virus-scanning program to check the hard drive, floppy disks, or CDs. R E S T A R T T H E C O M P U T E R Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of pressing the power button. Otherwise, you may lose data. CHECK FOR COMPATIBILITY Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. If necessary, uninstall and then reinstall the program. ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE P R O G R A M See the software documentation for information. If necessary, uninstall and then reinstall the program.

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Other technical problems

G O T O T H E D E L L | S U P P O R T W E B S I T E Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy" on page 94 for a description of the hardware and software support provided by Dell. E - M A I L D E L L Go to the Dell | Support website, and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy" on page 94 for a description of the hardware and software support provided by Dell. C A L L D E L L If you cannot solve your problem by using the Dell | Support website or e-mail service, call Dell for technical assistance (see page 95). See "Dell Technical Support Policy" on page 94 for a description of the hardware and software support provided by Dell.

General hardware problems

If your computer exhibits one or more of the following symptoms, a device conflict may exist: Your computer locks up, particularly while using a specific device. A recently added device does not work. A sound card emits noise or demonstrates other problems. Unintelligible characters print from the printer. The mouse pointer does not move or "stutters" when it moves. Messages appear stating that the computer is not operating at maximum performance. Errors occur and programs crash for no apparent reason. Nothing displays on the monitor.

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REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES T H E C O N F L I C T If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance. CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL
TROUBLESHOOTING INFORMATION

C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54.

RESTART THE COMPUTER If the mouse is functioning, shut down the computer (see page 22). After the computer shuts down, press the power button to restart the computer. If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. CHECK THE KEYBOARD CABLE Shut down the computer (see page 22), reconnect the keyboard cable as shown on the Start Here setup diagram for your computer, and then restart the computer. Ensure that the keyboard cable is firmly connected to the computer. Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. Remove keyboard extension cables and connect the keyboard directly to the computer. TE S T T H E K E Y B O A R D Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54.

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RESTART THE COMPUTER 1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>. 3 After the computer turns off, press the power button to restart the computer. IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE C O M P U T E R, R E C O N N E C T T H E M O U S E C A B L E 1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>. 3 After the computer turns off, reconnect the mouse cable as shown on the Start Here setup diagram for your computer. 4 Start the computer. I F Y O U C O N N E C T E D T H E M O U S E A F T E R T U R N I N G O N T H E C O M P U T E R, REMOVE THE POWER CABLE, AND THEN RECONNECT THE MOUSE C A B L E If the mouse is connected after the power is turned on, the mouse appears to be nonfunctional. To make the mouse function properly: 1 While your computer is on, remove the power cable from the back of the computer. 2 Connect the mouse to the computer. 3 Reconnect the power cable. 4 Turn on your computer. Pressing the power button does not clear the computer s settings and does not restore mouse functionality. CHECK THE MOUSE CABLE Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. Ensure that the cable is firmly connected to the computer. TE S T T H E M O U S E Connect a properly working mouse to the computer, and try using the mouse. If the new mouse works, the original mouse was faulty.

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CHECK THE MOUSE SETTINGS 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. R E I N S T A L L T H E M O U S E D R I V E R See page 52. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54.

C H E C K T H E N E T W O R K C A B L E C O N N E C T O R Ensure that the network cable is connected as shown on page 21. CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER No light indicates that there is no network communication. Try replacing the network cable. These lights indicate there is network communcation: Green lightindicates a 10-Mbps network connection Orange lightindicates a 100-Mbps network connection Blinking amberindicates network traffic

light

light

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RESTART THE COMPUTER AND TR Y TO LOG ON TO THE NETWORK

AGAIN

C H E C K Y O U R N E T W O R K S E T T I N G S Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. HINT: If the power light on the front is green and your computer is not responding, see "Diagnostic Lights" on page 48.

A D J U S T T H E P O W E R P R O P E R T I E S Your computer may be in standby or hibernate mode. For information on power conservation modes, see the Tell Me How help file, or search for the keyword standby or hibernate in Windows Help. To access help files, see page 26. I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N The computer is in standby mode. Press a key on the keyboard or move the mouse to resume normal operation.

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I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not receiving power. Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet. If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Ensure that the voltage selection switch is set to match the AC power at your location (see page 9). Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on. Swap the computer and monitor power cables to determine if the power cable is defective. Ensure that the microprocessor power cable is securely connected to the system board (see page 69). Ensure that the power supply cables are securely connected to the system board (see page 69). Remove and then reinstall the memory modules (see page 76). Remove and then reinstall any cards (see page 70). Remove and then reinstall the video card, if applicable (see page 78). If the problem persists, contact Dell (see page 95). I F T H E P O W E R L I G H T I S A M B E R A N D G R E E N The computer is receiving electrical power, but an internal power problem might exist. Ensure that the microprocessor power cable is securely connected to the system board (see page 69). If the problem persists, contact Dell (see page 95). E L I M I N A T E I N T E R F E R E N C E Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference are: Power extension cables Keyboard and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet

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C H E C K T H E P R I N T E R D O C U M E N T A T I O N See the printer documentation for setup and troubleshooting information. E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N See the printer documentation for power button information. VE R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S See the printer documentation for cable connection information. Ensure that the printer cable is connected as described on page 18. Ensure that the printer cables are securely connected to the printer and the computer. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 5 Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. R E I N S T A L L T H E P R I N T E R D R I V E R See page 52. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54.

HINT: Dell does not cover the printers warranty. If you need technical assistance for your printer, call the printers manufacturer. See the printer documentation for the correct phone number.

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HINT: Dell does not cover the scanner s warranty. If you need technical assistance for your scanner, call the scanner s manufacturer. See the scanner documentation for the correct phone number.

C H E C K T H E S C A N N E R D O C U M E N T A T I O N See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R Ensure that your scanner is unlocked if it has a locking tab or button. RESTART THE COMPUTER AND TR Y THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on. Ensure that the scanner cable is firmly connected to the computer and to the scanner. VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T WINDOWS 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R See the scanner documentation for instructions.

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C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED O N See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front-panel headphone connector. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R U N T H E S P E A K E R D I A G N O S T I C S Some speaker systems have selfdiagnostics. See the speaker documentation for diagnostics instructions. R E I N S T A L L T H E A U D I O ( S O U N D ) D R I V E R See page 52. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54.

HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.

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If the screen is blank

HINT: See the monitor documentation for troubleshooting procedures. C H E C K T H E M O N I T O R P O W E R L I G H T If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. P R E S S T H E M O N I T O R P O W E R B U T T O N Firmly press the button to ensure that the monitor is turned on. C H E C K T H E M O N I T O R C A B L E C O N N E C T I O N Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) Ensure that the video cable is connected as shown on the Start Here setup diagram for your computer. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. S W A P T H E P O W E R C A B L E S Swap the computer and monitor power cables to determine if the power cable is defective. TE S T T H E V I D E O E X T E N S I O N C A B L E ( I F U S E D ) If you are using a video extension cable and removing the cable solves the problem, the cable is defective. TE S T A N O T H E R M O N I T O R If another monitor is available, connect it to the computer. C H E C K T H E D I A G N O S T I C L I G H T S See page 48.

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If the screen is difficult to read

C H E C K T H E M O N I T O R S E T T I N G S See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor. MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference. R O T A T E T H E M O N I T O R T O F A C E A D I F F E R E N T D I R E C T I O N Eliminate sunlight glare, which can cause poor picture quality. ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button, and then click Control Panel. 2 Click Appearance and Themes. 3 Click Display, and then click the Settings tab. 4 Try different settings for Screen resolution and Color quality. R E S T O R E T H E R E C O M M E N D E D S E T T I N G S Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 26. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 54.

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46 Solving Pr oblems

SECTION 3

Diagnostic Lights Using System Restore Reinstalling Drivers Resolving Software and Hardware Incompatibilities Reinstalling Windows XP

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To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 62). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.

Diagnostic Code Y Y G G

Definition Memory modules are detected, but a memory failure has occurred.

Corrective Action If you have one memory module installed, reinstall it (see page 76), and then restart the computer. If you have two or more memory modules installed, remove the modules, reinstall one module (see page 76), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you identify a faulty module or reinstall all modules without error. If available, install properly working memory of the same type into your computer (see page 76). If the problem persists, contact Dell (see page 95). Be sure that there are no special memory module/memory connector placement requirements (see page 76). Verify that the memory modules that you are installing are compatible with the computer (see page 87). If the problem persists, contact Dell (see page 95).

Memory modules are detected, but a memory configuration or compatibility error exists.

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Diagnostic Code G Y Y Y

Definition No memory modules are detected.

Corrective Action Reinstall all memory modules (see page 76) and then restart the computer. To eliminate the possibility of a faulty memory connector, remove all memory modules, install one memory module (if the computer supports a single module), and restart the computer. Then move the memory module to another connector and restart the computer. If the problem persists, contact Dell (see page 95).
1 Determine if a conflict exists by

PCI bus failure has occurred.

removing a card (not the video card) (see page 74) and then restarting the computer. 2 If the problem persists, reinstall the card that you removed, remove a different card (see page 70), and then restart the computer. 3 Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 54). 4 If the problem persists, contact Dell (see page 95). If the computer has a video card, remove the card and reinstall it (see page 78). If the problem persists or the computer has integrated video, contact Dell (see page 95).

Video controller failure.

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Diagnostic Code G G G Y

Definition Other failure.

Corrective Action Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive to the system board (see page 69). If the problem persists, contact Dell (see page 95).

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. System Restore also includes the following features.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

Creating a Restore Point

Using the System Restore Wizard
1 2 3 4

Click the Start button. Click Help and Support. Click System Restore. Follow the instructions on the screen.

Manually Creating Restore Points

1 2 3

Click the Start button, point to All Programs> Accessories> System Tools, and then click System Restore. Click Create a restore point. Click Next.

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Type a name for your new restore point in the Restore point description field. The present date and time are automatically added to your restore point.

5 6

Click Create. Click OK.

Restoring the Computer to an Earlier Operating State

If problems occur after installing a device driver, first try using Device Driver Rollback (see page 53). If that is unsuccessful, then use System Restore.
NOTICE: Before restoring the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 2 3

Click the Start button, point to All Programs> Accessories> System Tools, and then click System Restore. Ensure that Restore my computer to an earlier time is selected, and then click Next. Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.

Select a restore point, and then click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

Click Next. The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts.

After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

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Undoing the Last System Restore

NOTICE: Before undoing the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 2 3

Click the Start button, point to All Programs> Accessories> System Tools, and then click System Restore. Select Undo my last restoration and click Next. Click Next. The System Restore screen appears, and then the computer automatically restarts.

After the computer restarts, click OK.

Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:
1 2 3 4 5

Click the Start button, and then click Control Panel. Click Performance and Maintenance. Click System. Click the System Restore tab. Make sure that Turn off System Restore is unchecked.

NOTICE: The Dell | Support website and the Dell Dimension ResourceCD provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly.

A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer. Sometimes you can fix a device problem by reinstalling its driver.

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Using Windows XP Device Driver Rollback

Windows XP Device Driver Rollback replaces a device driver with the previously installed version if you install a new driver that causes system instability. If Device Driver Rollback does not resolve the problem, then try using System Restore (see page 50) to return your operating system to the operating state it was in before you installed the new device driver. To use Device Driver Rollback:
1 2 3 4 5 6

Click the Start button, and then right-click My Computer. Click Properties. Click the Hardware tab, and then click Device Manager. In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties. Click the Drivers tab. Click Roll Back Driver.

Using the Dell Dimension ResourceCD

If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Dell Dimension ResourceCD:
1

With the Windows desktop displayed, insert the ResourceCD into the CD or DVD drive. If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.

2 3 4

When the ResourceCD Installation program starts, follow the prompts on the screen. When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer. When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive.

Advanced Tr oubleshooting

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5 HINT: The ResourceCD displays drivers only for hardware that came on your computer. If you installed additional hardware, those drivers might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with that product.

At the Welcome Dell System Owner screen, click Next. A message stating that the ResourceCD is detecting hardware in your computer appears. The drivers that are used by your computer are automatically displayed in the My DriversThe ResourceCD has identified these components in your system window.

Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system.

Microsoft Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for conflicts on a computer running Windows XP:
1 2 3 4

Click the Start button, and then click Control Panel. Click Performance and Maintenance, and then click System. Click the Hardware tab, and then click Device Manager. In the Device Manager list, check for conflicts with the other devices. Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.

Double-click any conflicting device listed to bring up the Properties window to determine what needs to be reconfigured or removed from the Device Manager. Resolve these conflicts before checking specific devices.

6 7

Double-click the malfunctioning device type in the Device Manager list. Double-click the icon for the specific device in the expanded list. The Properties window appears.

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Advanced Tr oubleshooting

Resolve any IRQ conflicts, as described in step 5. If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.

You can also use the Windows XP Hardware Troubleshooter:

1 2 3 4 5 6

Click the Start button. Click Help and Support. Type hardware troubleshooter in the Search field, and then click the arrow to start the search. Click Hardware Troubleshooter in the Search Results list. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer. Click Next.

Before reinstalling the Microsoft Windows XP operating system to correct a problem, try correcting the problem by performing a Windows XP System Restore (see page 50). The reinstallation process can take 1 to 2 hours, and you will need to reinstall your drivers, virus protection program, and other software when the process is complete.
NOTICE: The Operating System CD provides options for reinstalling your Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP , you must disable any virus protection software installed on your computer before you reinstall Windows XP .

To reinstall Windows XP:

1

To reinstall Windows XP , insert the Operating System CD into the CD or DVD drive. Close any program or utility that might run after you insert the CD into the drive.

Advanced Tr oubleshooting

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2 3

Turn off the computer (see page 22), and then turn the computer on again. When the blue DELL logo appears, press <F12> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again.

4 5 6 7

Use the arrow keys to select the CD-ROM option, and then press <Enter>. When the Windows XP Setup screen appears, press <Enter> to select To set up Windows now. Read the information in the License Agreement window, and then press <F8> on your keyboard to agree with the license information. If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and then go to step 16. If you want to install a new copy of Windows XP , press <Esc> to select the fresh copy option, and then press <Enter> on the next screen to select the highlighted partition (recommended). Then follow the instructions on the screen. The Windows XP Setup screen appears and Windows XP begins to copy files and install the devices. The computer automatically restarts multiple times before it requires additional input.

When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue. Follow the directions on the screen to finish. When the Regional Settings screen appears, select the settings for your locale, and then click Next. Enter your name and organization in the Personalize Your Software screen, and then click Next. If you are reinstalling Windows XP Home Edition, enter a name for your computer when the Computer Name window appears, and then click Next. If you are reinstalling Windows XP Professional, enter a name for your computer and a password when the Computer Name and Administrator Password window appears, and then click Next.

9 10 11

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Advanced Tr oubleshooting

12 13 14

If the Modem Dialing Information screen appears, enter the requested information. Then click Next. Enter the date, time, and time zone in the Date and Time Settings window, and then click Next. If you have a network card in your computer, select the appropriate network settings. If you do not have a network card, this option does not appear. Windows XP begins to install its components and configure the computer. The computer automatically restarts.

15

When the Welcome to Microsoft screen appears, click the green arrow icon at the bottom of the screen to continue. Follow the directions on the screen to finish. Remove the CD from the drive. Reinstall the appropriate drivers (see page 52). Reinstall your virus protection software. Reinstall your other software programs. See the documentation supplied with the software for instructions.

16 17 18 19

Advanced Tr oubleshooting

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58 Advanced Tr oubleshooting

SECTION 4

Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Installing and Removing Cards Adding Memory Adding or Replacing the AGP Card Adding a Second Hard Drive Closing the Computer Cover

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Front View
CD volume control dial

CD activity light CD drive eject button

CD headphone jack

floppy drive eject button hard drive light

floppy drive light

power button

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Adding Parts

HINT: The front-panel door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place. For instructions on how to reattach the door, see page 62.

Windows license label* USB 2.0 connectors

headphone connector

service tag

May be located on the side of your computer.

Adding Pa rts

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Back View
power connector voltage selection switch keyboard connector USB 2.0 connectors serial connector parallel connector diagnostic lights USB 2.0 connectors microphone connector line-out connector line-in connector video connector mouse connector

To prevent damage to your computer, the front door is designed to "break away" if it is opened up too far. If the front door breaks away, you might need to reattach both the front door and the hinge arms.

Reattaching the Front Door

1 2 3 4

Shut down the computer (see page 22). Lower the hinge arms to the vertical position. Align the two clips on the inside of the front door with the two hinge arms. Press inward on the front door until it clips to both hinge arms.

62

Adding Parts

front-door clips (2)

hinge arms (2)

front door

Reattaching the Hinge Arms

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 10. 1 2 3

Shut down the computer (see page 22). Disconnect the power cable from your computer. Remove the front door, if it is attached. The front door snaps off of the two hinge arms.

Remove the front-panel insert above the front-door bay area. Pull the bottom of the insert with your fingers to remove it.

Adding Pa rts

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front-panel insert

use fingers to pull here

5 6

Lift both hinge arms to the horizontal position. Use the two view slots to align the pivot bar with the two pivot-bar slots.

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Adding Parts

view slots (2)

pivot-bar slots (2) pivot bar

hinge arms in horizontal position

NOTICE: Using excessive force to pull the hinge arms into place may damage the arms or the front panel. 7

Pull the arms toward you until they snap into place. If the hinge arms dont snap back into place on the first attempt, slightly reposition the arms and try again.

Adding Pa rts

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8 9 10 11

After the hinge arms snap into place, lower and raise the arms two or three times to properly seat them. Reattach the front-panel insert. Reconnect the power cable to your computer. Reattach the front door as described on page 62.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1

Shut down the computer (see page 22).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

2 3

Turn off any attached devices and disconnect them from their electrical outlets. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.
NOTICE: Ensure that there is sufficient space to support the open coverat least 30 cm (1 ft) of desk top space.

4 5

Lay the computer on its side so that the arrow on the bottom of the computer points up. Locate the two release buttons shown in the illustration.Then, press the two release buttons as you lift the cover.

66

Adding Parts

release button

arrow release button

Adding Pa rts

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HINT: The AGP card is removed from the following illustration to provide a better view of the inside of your computer.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board.

computer cover* (page 66 and page 83) drive cables power cables

power supply

hard drive (page 80)

filler brackets for empty card slots (4) (page 70)

system board (page 69)

* Depending on the types of drives installed in your computer, the cover may not open as widely as shown in the figure.

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Adding Parts

System Board
floppy drive connector (FLOPPY) main power connector (MAIN POWER) standby power light (CR3F1) memory module connectors (DIMM 0, DIMM 1) page 76 microprocessor fan connector (J1D2) microprocessor connector (J1D1) CD drive connector (SEC IDE) hard drive connector (PRI IDE) front panel switch connector (J60H1) configuration jumper (J6F2) page 92 AGP slot connector (AGP SLOT) page 78 battery socket (BATTERY) page 93 PCI card connectors (PCI SLOTS 14) page 70

front panel audio cable connector (J706A4) 12-V power connector (J4B1) telephony voice modem connector (J5B1)* CD audio connector (J5B2)*

On computers with the optional telephony modem.

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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

The computer s card connectors allow you to install different types of devices such as modems, network adapters, and video cards.

Installing a Card
Before you begin any of the procedures in this section, follow the safety instructions on page 9. 1 2

If you are replacing a card, remove the current driver for the card from the operating system. Shut down the computer (see page 22).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

3 4 5 6

Turn off any attached devices and disconnect them from their electrical outlets. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. Open the computer cover (see page 66). Press the tab on the card retention arm and raise the retention arm.

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Adding Parts

card edge connector card connector

filler bracket tab

card retention arm

7 8

If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 9. If you are replacing a card that is already installed in the computer, remove the card (see page 74). If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector.

Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.

10

Place the card in the connector and press down firmly. Make sure that the card is fully seated in the slot. If the card is full-length, insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board. Insert the card firmly into the card connector on the system board.

Adding Pa rts

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11

Before you lower the retention arm, make sure that:

not fully seated card fully seated card

bracket caught outside of slot bracket within slot

The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide

Press the arm into place, securing the card(s) in the computer.

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Adding Parts

card retention arm alignment guide alignment bar filler bracket

NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 12

Connect any cables that should be attached to the card. See the documentation for the card for information about the cards cable connections.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

13 14

Close the computer cover (see page 83), reconnect the computer and devices to electrical outlets, and turn them on. Install any drivers required for the card as described in the card documentation.

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Removing a Card
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1

Shut down the computer (see page 22).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

2 3 4

Turn off any attached devices and disconnect them from their electrical outlets. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. Press the tab on the card retention arm and raise the retention arm.
tab

card retention arm

card bracket latch

5 6

If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector.

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Adding Parts

If you are removing the card permanently, install a filler bracket in the empty card-slot opening.
card card bracket slot connector system board

filler bracket in empty card-slot opening

If you need a filler bracket, contact Dell.

NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer. 8

Lower the retention arm and press it into place, securing the card(s) in the computer.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

9 10

Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on. Remove the cards driver from the operating system.

Adding Pa rts

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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, look under "Memory" in "Technical Specifications" on page 87.
HINT: Memory purchased from Dell is covered under your computer warranty. 1

Shut down the computer (see page 22).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

2 3 4

Turn off any attached devices and disconnect them from their electrical outlets. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. Open the computer cover (see page 66).

Removing a Memory Module

1 2 3

If your computer has an AGP card, remove it (see page 78). Press out the securing clip at each end of the memory module connector. Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.

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Adding Parts

Adding a Memory Module

1

Press out the securing clip at each end of the memory module connector.
memory module connectors

securing clips (2) notches (2) memory module connector cutouts (2)

step 1

step 2

step 3

Align the notches on the bottom of the module with the crossbars in the connector.
NOTICE: To avoid damage to the memory module, press the module straight down into the socket with equal force applied at each end of the module.

Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

Close the computer cover (see page 83).

Adding Pa rts

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NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 5 6 7 8

Connect your computer and devices to electrical outlets, and turn them on. Right-click the My Computer icon and then click Properties. Click the General tab. To verify that the memory is installed correctly, check the amount of memory (RAM) listed (see page 90).

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

Your Dell computer provides a connector for an AGP card.

1

Shut down the computer (see page 22).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

2 3 4

Turn off any attached devices and disconnect them from their electrical outlets. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. Open the computer cover (see page 66).

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Adding Parts

Card Removal
1

Remove the filler bracket by raising the card retention arm and sliding the bracket up.
tab

filler bracket

2 3

On the card clip, press the tab toward the card slot. Pull the card up and out of the card clip.
AGP card card clip lever

card clip slot connector

Adding Pa rts

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Card Installation
1

To add or replace the card, gently press it down into the slot connector until it clicks into place.

AGP card card clip lever

card clip slot connector

2 3 4

Release the card clip lever, ensuring that the tab on the card clip lever fits into the notch on the front end of the card. Secure the card by lowering the hinged lever on the back panel. Close the computer cover (see page 83).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

Connect your computer and devices to electrical outlets, and turn them on.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

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Adding Parts

NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it. 1 2 3 4

Check the documentation for the drive to verify that it is configured for your computer. Perform an orderly computer shutdown using the operating system menu. Turn off your computer and any devices. Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slot openings at the back of the computer, before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

Disconnect your computer and devices from their power sources. Also, disconnect any telephone or telecommunication lines from the computer. Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. Open the computer cover (see page 66). Remove the two green plastic rails from the inside of the hard-drive bay by gently pulling the rails up and out of the bay. Attach the rails to the hard drive using the two screws attached to the rails. Ensure that the rail tabs are positioned at the back of the hard drive.
NOTICE: Do not install any drive into the lower hard-drive bay until you have removed the green drive rails from the inside of the hard-drive bay.

6 7 8 9

10

Remove the first hard drive from the upper bay and install it in the lower bay:
a

Disconnect the power and the hard-drive cables from the back of the first hard drive.

Adding Pa rts

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b c d

Press in the two green rail tabs and pull the first hard drive out of the upper bay. Gently slide the first hard drive into the lower bay until you hear a click. Reconnect the power and hard-drive cables to the back of the first hard drive.

11

Gently slide the new hard drive into the upper bay until you hear a click.

rail tabs (2) second hard drive in upper bay first hard drive in lower bay

hard drive bay

12

Connect a power cable to the drive.

NOTICE: Match the colored strip on the cable with pin 1 on the drive.

13

Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive. Your computer uses cable-select drive cables, which means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device. Be sure that the jumper setting on the new device is set for "cable select" (see the documentation that came with the drive for information).

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Adding Parts

power cable

second hard-drive cable (secondary drive)

first hard-drive cable (primary boot drive) 14

Close the computer cover (see page 83).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

15 16

Connect your computer and devices to electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation.

Ensure that all cables are connected, and fold cables out of the way. Make sure that cables are not routed over the drive cagethey will prevent the cover from closing properly. Ensure that no tools or extra parts are left inside the computer. Pivot the cover down and ensure that the release buttons click into place.

2 3

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NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 4

Connect your computer and devices to electrical outlets, and turn them on.

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SECTION 5

Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy

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Microprocessor Microprocessor type L1 cache L2 cache Intel Pentium 4 8 KB first-level integrated 256-KB or 512-KB at full microprocessor speed

System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed AGP connector AGP connector size AGP connector data width (maximum) AGP bus protocols PCI connectors PCI connector size PCI connector data width (maximum) PCI and AGP PCI: 33 MHz; AGP: 66 MHz one 172 pins 32 bits 4x/2x modes at 1.5 V four 120 pins 32 bits Intel 845E four 15 4 Mb (512 KB) 400- or 533-MHz data rate

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Appendix

Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Memory type BIOS address Drives Externally accessible Internally accessible Available devices two 5.25-inch bays two 3.5-inch bays two bays for 1-inchhigh IDE hard drives ATA-100 Ultra DMA hard drive, CD drive, floppy drive, Zip drive, DVD drive, DVD+RW drive, and CD-RW drive DDR SDRAM two 128-, 256-, and 512-MB non-ECC DDR SDRAM 128 MB 1 GB DDR (non-ECC) F8000h

Ports and Connectors Externally accessible: Serial Parallel Video Keyboard Mouse USB Headphone Audio 9-pin connector; 16550C-compatible 25-hole connector (bidirectional) 15-hole connector 6-pin mini-DIN connector or USB connector 6-pin mini-DIN connector or USB connector two front-panel and four back-panel USB 2.0compliant connectors front-panel miniature jack three miniature jacks for line-in, line-out, and microphone

Appendix

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Ports and Connectors (continued) Internally accessible: Primary IDE channel Secondary IDE channel Floppy drive Video Video controller Audio Audio controller Controls and Lights Power control Power light push button green light on power buttonblinking green in sleep state; solid green for power-on state; solid amber for possible internal power problem green four bicolor (amber and green) located on back panel 1981A AGP 4X 40-pin connector on PCI local bus 40-pin connector on PCI local bus 34-pin connector

Hard-drive access light Diagnostic code lights

Power DC power supply: Wattage Heat dissipation Voltage (see page 9 for important voltage setting information) Backup battery 250 W 534 BTU (fully-loaded computer without monitor) 90 to 135 V at 50/60 Hz; 180 to 265 V at 50/60 Hz; 100 V at 50/60 Hz for Japanese computers 3-V CR2032 coin cell

88

Appendix

Physical Height x Width x Depth Weight Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage
* At

42.5 x 18.1 x 44.7 cm (16.7 x 7.1 x 17.6 inches) 12.7 kg (28 lb)

10 to 35C (50 to 95F)* 40 to 65C (40 to 149F) 20% to 80% (noncondensing) 0.25 G at 3 to 200 Hz at 1/2 octave/min 0.5 G at 3 to 200 Hz at 1/2 octave/min bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) 23-G faired-square wave with a velocity change of 508 cm/sec (200 inches/sec) 15.2 to 3048 m (50 to 10,000 ft)* 15.2 to 10,670 m (50 to 35,000 ft)

35C (95F), the maximum operating altitude is 914 m (3000 ft).

Appendix

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The system setup program contains the standard settings for your computer.
NOTICE: Unless you are an expert computer user, dont change the settings for this program. Certain changes might make your computer work incorrectly.

See the following figure for an example of the main program screen.

Viewing Settings
1 2

Turn on (or restart) your computer. When the blue DELL logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer and try again.

90

Appendix

System Setup Program Screens

The system setup program screens display the current configuration information for your computer. Information on the screen is divided into five areas: Title The area at the top of all system setup screens that displays your computer s model number. Computer data Two boxes below the title that display the system processor, L2 cache, service tag, and the version number of the BIOS. Options A scrollable box listing options that define the configuration of your computer (including installed hardware, power conservation, and security features). Fields to the right of the listed options contain settings or values. The settings and values that you can change are brighter on the screen. All other settings and values are set by the computer and cannot be changed. When <Enter> appears to the right of an option, press <Enter> to access a pop-up menu of additional options. Key functions A line of boxes across the bottom of all system setup screens that lists keys and their functions within the system setup program. Help Press <F1> for information on the option that is selected (highlighted).

Appendix

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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.

If you forget your supervisor or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s).
NOTICE: The following procedure resets all standard settings for your computer. Before proceeding, record all current settings so that you can restore them when you finish this procedure. 1 2 3 4

Shut down the computer (see page 22). Turn off any attached devices and disconnect them from their electrical outlets. Open the computer cover (see page 66). Locate the configuration jumper on the system board (see page 69), and move the jumper plug so that pins 2 and 3 are jumpered (to clear the password when you turn on the computer). Close the computer cover (see page 83), plug your computer into an electrical outlet, and turn on the computer. Access the system setup program (see page 90) and assign a new supervisor or setup password in the Maintenance menu. Exit and save the system setup program settings. After the computer boots, turn it off, and unplug it from the electrical outlet. Open the computer cover again. Move the configuration jumper plug so that pins 1 and 2 are jumpered (the normal setting). Close the computer cover, connect your computer and devices to electrical outlets, and turn on the computer.

5 6 7 8 9 10 11

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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.

A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery.
CAUTION: A new battery can explode if it is incorrectly installed. Replace the 3-V CR2032 battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer s instructions. 1 2 3 4

Record all the screens in the system setup program (see page 90) so that you can restore the correct settings at step 7. Open the computer cover (see page 66). Locate the battery socket BATTERY (see page 69). Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.
NOTICE: To avoid damage to the system board while you pry the battery loose, be sure to insert the plastic screwdriver between the battery and the socket (not the system board).

battery socket (BATTERY)

battery

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5 6

Insert the new battery into the socket with the side labeled "+" facing up and snap it into place. Connect your computer and devices to electrical outlets, and turn them on.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

7 8

Access the system setup program (see page 90) and restore the settings you recorded in step 1. Properly dispose of the old battery (see page 12).

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dellinstalled hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase. Dell provides limited technical support for the computer and any "Dellinstalled" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration (DellPlus)2.
1

Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer s service contract.

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Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on). Dell-installed peripherals include any internal expansion cards, or Dellbranded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining which codes to use, contact a local or an international operator. See "Dell Technical Support Policy" on page 94 for a description of the hardware and software support provided by Dell.

HINT: Toll-free numbers are for use within the country for which they are listed.

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Contact Numbers and Addresses

Country (City) International Access Code Country Code City Code Antigua and Barbuda Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 Australia (Sydney) Country Code: 61 City Code: 2 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers 1-800-805-5924 toll-free: 0-800-444-0733 1-810-444-3355 11 4515 7139 11 4515 7138 1-300-65-55-33 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341 01 795 67602 01 795 67605 01 795 67603 0660 8056 01 795 67604 0660 8779 01 491 04 0

General Support Tech Support and Customer Care Sales Tech Support Fax Customer Care Fax Website: www.dell.com.ar Home and Small Business Preferred Accounts Division (PAD) Customer Care Corporate Sales Transaction Sales Fax

International Access Code: 0011 Government and Business

Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1

Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard Website: support.euro.dell.com E-mail: [email protected]

Barbados

General Support

1-800-534-3066

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Country (City) International Access Code Country Code City Code Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers 02 481 92 88 02 481 91 19 toll-free: 0800 16884 02 481 91 00 02 481 92 99 02 481 91 00

Technical Support Customer Care Home/Small Business Sales Corporate Sales Fax Switchboard Website: support.euro.dell.com E-mail: [email protected] E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/

Bermuda Brazil International Access Code: 00 Country Code: 55 City Code: 51 Brunei Country Code: 673 Canada (North York, Ontario) International Access Code: 011

General Support Customer Support, Technical Support Tech Support Fax Customer Care Fax Sales Website: www.dell.com/br Customer Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Automated Order-Status System AutoTech (Automated technical support) Customer Care (From outside Toronto) Customer Care (From within Toronto) Customer Technical Support Sales (Direct salesfrom outside Toronto) Sales (Direct salesfrom within Toronto) Sales (Federal government, education, and medical) Sales (Major accounts) TechFax

1-800-342-0671 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 604 633 4966 604 633 4949 604 633 4955 toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-387-5759 416 758-2400 toll-free: 1-800-847-4096 toll-free: 1-800-387-5752 416 758-2200 toll-free: 1-800-567-7542 toll-free: 1-800-387-5755 toll-free: 1-800-950-1329 1-800-805-7541

Cayman Islands

General Support

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Country (City) International Access Code Country Code City Code Chile (Santiago) Country Code: 56 City Code: 2 China (Xiamen) Country Code: 86 City Code: 592

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1230-020-4823

Sales, Customer Support, and Technical Support

Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts North Large Corporate Accounts East Large Corporate Accounts South Large Corporate Accounts GCP Large Corporate Accounts HK Large Corporate Accounts GCP HK

toll-free: 800 858 2437 toll-free: 800 858 2333 toll-free: 800 858 2060 toll-free: 800 858 2222 toll-free: 800 858 2062 toll-free: 800 858 2999 toll-free: 800 858 2020 toll-free: 800 858 2355 toll-free: 800 858 2055 toll-free: 800 964108 toll-free: 800 907308 980-9-15-3978 0800-012-0435 02 22 83 27 27 02 22 83 27 11 02 22 83 27 14 02 22 83 27 28 02 22 83 27 11

Colombia Costa Rica Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2

General Support General Support Technical Support Customer Care Fax TechFax Switchboard Website: support.euro.dell.com E-mail: [email protected]

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Country (City) International Access Code Country Code City Code Denmark (Copenhagen) International Access Code: 00 Country Code: 45

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001

Technical Support Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Fax Switchboard (Relational) Switchboard (Home/Small Business) Fax Switchboard (Home/Small Business) Website: support.euro.dell.com E-mail Support (Portable Computers): [email protected] E-mail Support (Desktop Computers): [email protected] E-mail Support (Servers): [email protected]

Dominican Republic El Salvador Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9

General Support General Support Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care Fax Switchboard Website: support.euro.dell.com E-mail: [email protected] E-mail Support (Servers): [email protected]

1-800-148-0530 01-899-753-0777 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00

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Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4)

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Home and Small Business Technical Support Customer Care Switchboard Switchboard (Calls from outside of France) Sales Fax Fax (Calls from outside of France) Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Corporate Technical Support Customer Care Switchboard Sales Fax Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 01 55 94 71 01 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01

Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103

Technical Support Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard Website: support.euro.dell.com E-mail: [email protected]

06103 766-7200 0180-5-224400 06103 766-9570 06103 766-9420 06103 766-9560 06103 766-9555 06103 766-7000

Guatemala

General Support

1-800-999-0136

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Country (City) International Access Code Country Code City Code Hong Kong International Access Code: 001 Country Code: 852 India Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800 96 4107 604 633 4949 toll-free: 800 96 4109 toll-free: 800 96 4108 1600 33 8045 1600 33 8044 1850 543 543 0870 908 0800 01 204 4095 01 204 4444 0870 906 0010 01 204 4003 01 204 4444 0870 907 4000 01 204 0144 01 204 5960 01 204 4444

Technical Support Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Technical Support Sales Ireland Technical Support UK Technical Support (dial number within UK only) Home User Customer Care Small Business Customer Care UK Customer Care (dial number within UK only) Corporate Customer Care Ireland Sales UK Sales (dial number within UK only) SalesFax Fax Switchboard Website: support.euro.dell.com E-mail: [email protected]

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Country (City) International Access Code Country Code City Code Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Home and Small Business Technical Support Customer Care Fax Switchboard Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/zdell/ Corporate Technical Support Customer Care Fax Switchboard Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12

Jamaica

General Support

1-800-682-3639

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Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 0120-1984-35 81-44-556-4152 toll-free: 0120-1982-26 81-44-520-1435 toll-free: 0120-1984-33 81-44-556-3894 044 556-3801 044 556-4240 044 556-3494 044 556-3433 044 556-3440 044 556-3440 044 556-3469 044 556-1657 044 556-3490 044 556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600 toll-free: 080-200-3800 604 633 4949 2194-6202 2194-6000

Technical Support (Server) Technical Support Outside of Japan (Server) Technical Support (Dimension and Inspiron) Technical Support Outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (Up to 400 employees) Preferred Accounts Division Sales (Over 400 employees) Large Corporate Accounts Sales (Over 3500 employees) Public Sales (Government agencies, educational institutions, and medical institutions) Global Segment Japan Individual User Faxbox Service Switchboard Website: support.jp.dell.com

Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2

Technical Support Sales Customer Service (Seoul, Korea) Customer Service (Penang, Malaysia) Fax Switchboard

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Country (City) International Access Code Country Code City Code Latin America

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers 512 728-4093 512 728-3619 512 728-3883 512 728-4397 512 728-4600 or 512 728-3772 02 481 92 88 toll-free: 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00

Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.)

Luxembourg International Access Code: 00 Country Code: 352

Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) Website: support.euro.dell.com E-mail: [email protected]

Macau Country Code: 853 Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4

Technical Support Customer Service (Penang, Malaysia) Transaction Sales Technical Support Customer Service Transaction Sales Corporate Sales

toll-free: 0800 582 604 633 4949 toll-free: 0800 581 toll-free: 1 800 888 298 04 633 4949 toll-free: 1 800 888 202 toll-free: 1 800 888 213

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Country (City) International Access Code Country Code City Code Mexico International Access Code: 00 Country Code: 52 Sales

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-800-882-1519 020 581 8838 020 581 8740 toll-free: 0800-0663 020 682 7171 020 581 8818 020 686 8003 020 686 8003 020 581 8818

Customer Technical Support

Customer Service Main Netherlands Antilles Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 General Support Technical Support Customer Care Home/Small Business Sales Home/Small Business Sales Fax Corporate Sales Corporate Sales Fax Fax Switchboard Website: support.euro.dell.com E-mail: [email protected] New Zealand International Access Code: 00 Country Code: 64 Nicaragua Home and Small Business Government and Business Sales Fax General Support

0800 446 255 0800 444 617 0800 441 567 0800 441 566 001-800-220-1006

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Country (City) International Access Code Country Code City Code Norway (Lysaker) International Access Code: 00 Country Code: 47

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers 671 16882 671 17514 23162298 671 16800 671 16865

Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Website: support.euro.dell.com E-mail Support (Portable Computers): [email protected] E-mail Support (Desktop Computers): [email protected] E-mail Support (Servers): [email protected]

Panama Peru Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22

General Support General Support Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard Website: support.euro.dell.com E-mail: [email protected]

001-800-507-0962 0800-50-669 57 95 700 57 95 999 57 95 999 57 95 806 57 95 998 57 95 999

Portugal International Access Code: 00 Country Code: 35

Technical Support Customer Care Sales

800 834 077 800 300 415 or 800 834 075 800 300 410 or 800 300 411 or 800 300 412 or 121 422 07 10 121 424 01 12 1-800-805-7545

Fax E-mail: support.euro.dell.com/es/es/emaildell/ Puerto Rico General Support

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Country (City) International Access Code Country Code City Code St. Lucia Singapore (Singapore) International Access Code: 005 Country Code: 65 South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers 1-800-882-1521 toll-free: 800 6011 051 604 633 4949 toll-free: 800 6011 054 toll-free: 800 6011 053 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700

General Support Technical Support Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Technical Support Customer Care Sales Fax Switchboard Website: support.euro.dell.com E-mail: [email protected]

Southeast Asian and Pacific Countries Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Home and Small Business Technical Support Customer Care Sales Switchboard Fax Website: support.euro.dell.com E-mail: support.euro.dell.com/es/es/emaildell/ Corporate Technical Support Customer Care Switchboard Fax Website: support.euro.dell.com E-mail: support.euro.dell.com/es/es/emaildell/

604 633 4810

902 100 130 902 118 540 902 118 541 902 118 541 902 118 539

902 100 130 902 118 546 91 722 92 00 91 722 95 83

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Country (City) International Access Code Country Code City Code Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers 08 590 05 199 08 590 05 642 08 587 70 527 08 590 05 594 08 590 05 185

Technical Support Relational Customer Care Home/Small Business Customer Care Fax Technical Support Sales Website: support.euro.dell.com E-mail: [email protected] E-mail Support for Latitude and Inspiron: [email protected] E-mail Support for OptiPlex: [email protected] E-mail Support for Servers: [email protected]

Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22

Technical Support (Home and Small Business) Technical Support (Corporate) Customer Care (Home and Small Business) Customer Care (Corporate) Fax Switchboard Website: support.euro.dell.com E-mail: [email protected] E-mail for French Speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/

0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01

Taiwan International Access Code: 002 Country Code: 886

Technical Support Technical Support (Servers) Transaction Sales Corporate Sales

toll-free: 0080 60 1255 toll-free: 0080 60 1256 toll-free: 0080 651 228 or 0800 33 556 toll-free: 0080 651 227 or 0800 33 555 toll-free: 0880 060 07 604 633 4949 toll-free: 0880 060 09

Thailand International Access Code: 001 Country Code: 66

Technical Support Customer Service (Penang, Malaysia) Sales

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Country (City) International Access Code Country Code City Code Trinidad/Tobago U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers 1-800-805-8035 0870 908 0500 0870 908 0800 01344 373 185 or 01344 373 186 0870 906 0010 0870 908 0500 01344 373 196 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456

General Support Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (Direct/PAD and general) Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts (5005000 employees) Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Website: support.euro.dell.com Customer Care Website: dell.co.uk/lca/customerservices E-mail: [email protected]

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Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-877-576-3355 toll-free: 1-800-624-9897

Automated Order-Status System AutoTech (For portable and desktop computers) Customer Technical Support (Return Material Authorization Numbers) Customer Technical Support (Home sales purchased via www.dell.com) Customer Service (Credit Return Authorization Numbers)

Dell Home and Small Business Group (For portable and desktop computers):

National Accounts (Computers purchased by established Dell national accounts [have your account number handy] or value-added resellers [VARs]): Customer Service and Technical Support (Return Material Authorization Numbers) toll-free: 1-800-822-8965

Public Americas (Computers purchased by governmental agencies [local, state, or federal], medical institutions, or educational institutions): Customer Service and Technical Support (Return Material Authorization Numbers) Dell Sales Spare Parts Sales Desktop and Portable Fee-Based Technical Support Sales (Catalogs) Fax TechFax Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Switchboard DellNet Technical Support US Virgin Islands Venezuela General Support General Support toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-800-357-3355 toll-free: 1-800-433-9005 toll-free: 1-800-426-5150 toll-free: 1-800-727-8320 toll-free: 1-800-950-1329 toll-free: 1-877-DELLTTY (1-877-335-5889) 512 338-4400 toll-free: 1-877-Dellnet (1-877-335-5638) 1-877-673-3355 8001-3605

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Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:
1 2 3 4

Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return. Include any accessories that belong with the item(s) being returned (power cables, CDs, guides, and so on) if the return is for credit. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery packages are not accepted. Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computer systems, contribute to the electromagnetic environment.

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Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures: Reorient the receiving antenna. Relocate the computer with respect to the receiver. Move the computer away from the receiver. Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Dell computer systems are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions: Class A is typically for business or industrial environments. Class B is typically for residential environments.

For additional regulatory information, see the Tell Me How help file that accompanied your computer. To access the help file, see page 26.

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NOM Information (Mexico Only)

The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):
Exporter: Dell One Dell Way Round Rock, TX 78682 Dell Computer de Mxico, S.A. de C.V. Paseo de la Reforma 2620 - 11 Piso Col. Lomas Altas 11950 Mxico, D.F. Dell Computer de Mxico, S.A. de C.V. al Cuidado de Kuehne & Nagel de Mxico S. de R.I. Avenida Soles No. 55 Col. Peon de los Baos 15520 Mxico, D.F. DHM 115/230 VAC 60/50 Hz 3.0/1.5 A

Importer:

Ship to:

Model number: Supply voltage: Frequency: Current consumption:

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Dell-branded hardware products purchased in the U.S. or Canada come with either a one-year, two-year, three-year, or four-year (U.S. only) limited warranty. To determine which warranty you purchased, see the Dell invoice that accompanied your computer. The following sections describe these limited warranties, the manufacturer guarantee for Latin America and the Caribbean, and the return policy for the U.S.

One-Year Limited Warranty (U.S. Only)

Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is one year beginning on the date of invoice, as further described in the following text. Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dells system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dells standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell Software and Peripherals program) are not covered.

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Dell will repair or replace products covered under this limited warranty that are returned to Dells facility. To request warranty service, you must contact Dells Customer Technical Support within the limited warranty period. See "Contacting Dell" on page 95 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you (freight prepaid) if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.

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DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dells one-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dells Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.

Two-Year Limited Warranty (U.S. Only)

Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is two years beginning on the date of invoice, as further described in the following section. Damage due to shipping the products to you is covered under this warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.

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This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dell's standard price list are covered under this warranty; all other monitors, keyboards, and mice (including those sold through the Dell Software and Peripherals program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this limited warranty.
Limited Warranty Coverage During Year One

During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell's facility. To request warranty service, you must contact Dells Customer Technical Support within the warranty period. See "Contacting Dell" on page 95 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.

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Limited Warranty Coverage During Year Two

During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dells Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dells Customer Technical Support in advance to obtain Dell's concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in the continental U.S., where applicable. Shipments to other locations, where applicable, will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dells Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.

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General Provisions

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell's two-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dells Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.

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Three-Year Limited Warranty (U.S. Only)

Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is three years beginning on the date of invoice, as described in the following text. Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dells system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dells standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell Software and Peripherals program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this limited warranty.

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Limited Warranty Coverage During Year One

During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dells facility. To request warranty service, you must contact Dells Customer Technical Support within the warranty period. See "Contacting Dell" on page 95 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
Limited Warranty Coverage During Years Two and Three

During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dells Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dells Customer Technical Support in advance to obtain Dells concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The warranty term for a replacement part is the remainder of the limited warranty term.

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You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dells Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
General Provisions

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

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These provisions apply to Dells three-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dells Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.

Four-Year Limited Warranty (U.S. Only)

Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is four years beginning on the date of invoice, as further described in the following text. Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dell's standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell Software and Peripherals program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this limited warranty.

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Limited Warranty Coverage During Year One

During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell's facility. To request limited warranty service, you must contact Dell's Customer Technical Support within the limited warranty period. See "Contacting Dell" on page 95 to find the appropriate contact information for obtaining customer assistance. If limited warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products. If Dell repairs or replaces a product, its limited warranty term is not extended.
Limited Warranty Coverage During Years Two, Three, and Four

During the second, third, and fourth years of this limited warranty, Dell will provide, on an exchange basis and subject to Dell's Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dell's Customer Technical Support in advance to obtain Dell's concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The limited warranty term for a replacement part is the remainder of the limited warranty term.

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You will pay Dell for replacement parts when the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
General Provisions

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

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If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell's Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty. These provisions apply to Dell's four-year limited warranty only. For provisions of any on-site service contract covering your system, refer to the separate on-site service contract that you will receive.

One-Year Limited Warranty (Canada Only)

Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is one year beginning on the date of invoice, as further described in the following text. Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dells system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dells standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell Software and Peripherals program) are not covered.

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Dell will repair or replace products covered under this limited warranty that are returned to Dells facility. To request warranty service, you must contact Dells Customer Technical Support within the warranty period. See "Contacting Dell" on page 95 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you (freight prepaid) if you use an address in Canada, where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended. DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU. DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).

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DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dells one-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dells Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.

Two-Year Limited Warranty (Canada Only)

Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The warranty term is two years beginning on the date of invoice, as described in the following text. Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.

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This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dells system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dells standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell Software and Peripherals program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this limited warranty.
Limited Warranty Coverage During Year One

During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell's facility. To request warranty service, you must contact Dells Customer Technical Support within the warranty period. See "Contacting Dell" on page 95 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada, where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.

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Limited Warranty Coverage During Year Two

During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dells Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dells Customer Technical Support in advance to obtain Dells concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in Canada, where applicable. Shipments to other locations will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dells Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.
General Provisions

DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

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DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dells two-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dells Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.

Three-Year Limited Warranty (Canada Only)

Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The warranty term is three years beginning on the date of invoice, as described in the following text.

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Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dells system integration department; accessories or parts that are not installed in the Dell factory; or Dell Software and Peripherals products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dells standard price list are covered under this limited warranty; all other monitors, keyboards, and mice (including those sold through the Dell Software and Peripherals program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this limited warranty.
Limited Warranty Coverage During Year One

During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dells facility. To request warranty service, you must contact Dells Customer Technical Support within the warranty period. To request warranty service, you must contact Dells Customer Technical Support within the warranty period. See "Contacting Dell" on page 95 to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada, where applicable. Shipments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.

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Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is not extended.
Limited Warranty Coverage During Years Two and Three

During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dells Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement. You must report each instance of hardware failure to Dells Customer Technical Support in advance to obtain Dells concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in Canada, where applicable. Shipments to other locations will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts made by various manufacturers when supplying parts to you. The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dells Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data. Dell is not required to advise or remind you of appropriate backup and other procedures.

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General Provisions

DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU. DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dells three-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dells Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.

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"Total Satisfaction" Return Policy (U.S. Only)

If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy. To return products, you must contact Dell Customer Service to receive a Credit Return Authorization Number. See "Contacting Dell" on page 95 to find the appropriate contact information for obtaining customer assistance. To expedite the processing of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either applications software or an operating system that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment. This "Total Satisfaction" Return Policy does not apply to Dell Software and Peripherals products, which may be returned under Dell Software and Peripherals's then-current return policy. The "Total Satisfaction" Return Policy also does not apply to Dell | EMC storage products.

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One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)
Guarantee

Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date. Products for which proper claims are made will, at Dells option, be repaired or replaced at Dells expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products.
Exclusions

This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and tear.
Making a Claim

Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dells repair/replacement center. The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell.

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Limitation and Statutory Rights

Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Guarantee will be the end user s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever. This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller. Dell World Trade LP One Dell Way, Round Rock, TX 78682, USA Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/ Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40) Avenida Industrial Belgraf, 400 92990-000 - Eldorado do Sul RS - Brasil Dell Computer de Chile Ltda Coyancura 2283, Piso 3- Of.302, Providencia, Santiago - Chile Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11 Piso Col. Lomas Altas 11950 Mxico, D.F.

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138 Appendix

A
audio. See sound

computer (continued) specifications, 86 turning off, 22 conflicts resolving software and hardware incompatibilities, 54 contact numbers, 95 cover closing, 83 opening, 66

F
FCC notices, 111 Files and Settings Transfer Wizard, 20 finding solutions, 24 fixing problems drive, 27 e-mail, 30 Internet connection, 30 modem, 30 network, 38 power, 39 printer, 41 scanner, 42 sound and speakers, 43 start-up error messages, 31, 33 video and monitor, 44 floppy drive fixing problems, 27 front door, 60 reattaching, 62

B
battery disposal, 12 replacing, 93 BIOS, 90

C
cards adding, 70 connectors, 69 removing, 74 CD drive fixing problems, 28 CD-RW drive fixing problems, 29 Check Disk, 29 computer back view, 60 closing cover, 83 error messages, 31, 33 front door, 60 front view, 60 internal parts, 68 opening cover, 66

D
Dell support policy, 94 display. See monitor drivers reinstalling, 52 drives fixing problems, 27 DVD drive fixing problems, 29

H E
e-mail fixing problems, 30 error messages start-up, 31, 33 hard drive fixing problems, 29 help file accessing, 26

Index

139

140

Index

I
Internet fixing problems, 30 IRQ conflicts, 54

P
password clearing system setup, 92 power fixing problems, 39 turning off, 22 printer connecting, 18 fixing problems, 41 reinstalling driver, 19 setting up, 18 troubleshooting, 41

sound adjusting volume, 43 fixing problems, 43 speaker adjusting volume, 43 fixing problems, 43 specifications, 86 system board, 69 System Restore, 50, 55 system setup program, 90

M
memory adding, 76 connectors, 69 messages start-up, 31, 33 modem fixing problems, 30 monitor fixing problems, 44 motherboard. See system board

T R
RAM. See memory reinstalling drivers, 52 Windows XP , 55 ResourceCD, 52 return policy, 135 technical assistance telephone numbers and addresses, 95 warranty repair or credit, 111 Tell Me How help file accessing, 26 troubleshooting, 24 turning off the computer, 22

N
network fixing problems, 38 setting up, 21 Network Setup Wizard, 21

S
safety instructions, 9 screen. See monitor settings system setup program, 90 shutdown, 22 software reinstalling software, 52

V
video fixing problems, 44 video memory connector, 69 volume adjusting, 43

O
operating system reinstallation Windows XP , 55

140

Index

W
warranty information, 114 Windows XP device driver rollback, 53 Help, 26 reinstalling, 55 scanner, 42 shutdown, 22

Index

141

142

Index

142

Index