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Managerial Written and Oral Communication

Interpersonal communication is the process of exchanging information, feelings, and meaning between individuals through verbal and non-verbal messages. It involves a sender encoding a message, transmitting it through a channel, a receiver decoding the message, and providing feedback. Effective interpersonal communication depends on several factors, including the communicators, message, feedback, context and channel used. It can occur through direct or indirect channels and is inescapable, irreversible, and complicated. Active listening is a key technique that requires being receptive and responding to what is said as well as nonverbal cues. Common barriers to interpersonal communication include language differences, organizational hierarchy, noise, distance, emotions, and inattentiveness.

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7 views

Managerial Written and Oral Communication

Interpersonal communication is the process of exchanging information, feelings, and meaning between individuals through verbal and non-verbal messages. It involves a sender encoding a message, transmitting it through a channel, a receiver decoding the message, and providing feedback. Effective interpersonal communication depends on several factors, including the communicators, message, feedback, context and channel used. It can occur through direct or indirect channels and is inescapable, irreversible, and complicated. Active listening is a key technique that requires being receptive and responding to what is said as well as nonverbal cues. Common barriers to interpersonal communication include language differences, organizational hierarchy, noise, distance, emotions, and inattentiveness.

Uploaded by

9986212378
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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MANAGERIAL

WRITTEN AND ORAL COMMUNICATION

INTERPERSONAL COMMUNICATION

BY: JAGADISH V.R KAMAL CHOWDARY R.KAYUM BASHA KIRAN KUMAR

A Perceptual Model of Communication


Encoding Message Transmitted on medium Receiver decodes

Sender

Noise

Receiver creates meaning

Source decodes

Transmitted on medium

Message

Encoding

INTERPERSONAL COMMUNICATION:
Process of exchange of information, feelings and meaning through verbal and non-verbal messages

Elements of interpersonal communication:


The communicators [sender and receiver]

The message
Noise Feedback Context Channel

Four Principles Of Interpersonal Communication:


Interpersonal communication is inescapable Interpersonal communication is irreversible Interpersonal communication is complicated

Interpersonal communication
Direct channels Indirect channels

LISTENING:
Process of receiving , interpreting and reacting to the message received from the communication sender.

ACTIVE LISTENING:
A technique for improving understanding of what is being said by taking into account how something is said and the nonverbal signs and body language that accompany it.

This technique requires receptive awareness and response on the part of the listener.

SOME DOS FOR LISTENERS:

SOME DONTS FOR LISTENERS:

OBSTACLES TO EFFECTIVE LISTENING:

BARRIERS TO COMMUNICATION:
Language and Semantic Barriers: Lack of common language Semantic barriers Poor vocabulary Poor know-how of grammar and punctuation

Organizational Barriers:
Hierarchical Barriers Specialisation of the workforce Wrong choice of medium Communication load

Physical Barriers:
Noise Time Distance Age Gender

Socio-Psychological Barriers:
Status barriers Bad listening Emotions Distortion, Filtering and Editing Inattentiveness

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