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SixSigma QFD Matrix

SixSigma-QFD-Matrix

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Assem Elhajj
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© Attribution Non-Commercial (BY-NC)
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Download as XLSX, PDF, TXT or read online on Scribd
61 views

SixSigma QFD Matrix

SixSigma-QFD-Matrix

Uploaded by

Assem Elhajj
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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CCR or Whats from VOC Need Quick Response from Helpdesk Want satisfactory result from Helpdesk What

3 What 4 What 5 What 6 What 7 What 8 What 9 What 10

Importance 3 4 2 1 5 3 2 3 1 5

VOC (Voice Of the Customer)and CCRs or Whats

Six Sigma Tools & Templates from sixsigmatutorial.com


Copyright 2005-2011. For personal use only. Cant be sold or freely re-distributed as a template.

CTQs (Internal to the Company) or Hows

CTQs or Hows Time On Hold Feedback Score How 3 How 4 How 5 How 6 How 7 How 8 How 9

Six Sigma Tools & Templates from sixsigmatutorial.com


Copyright 2005-2011. For personal use only. Cant be sold or freely re-distributed as a template.

Positive or Negative Correlation <---------------> <---------------> --------> <---------------> --------> <--------

ma Tools & Templates from sixsigmatutorial.com

t 2005-2011. For personal use only. Cant be sold or freely re-distributed as a template.

Project Name: Date: Prepared By: Notes: Hows or CTQs internal to the company/process/engineering->

Customer Needs or CCRs or Whats Need Quick Response from Helpdesk Want satisfactory result from Helpdesk What 3 What 4 What 5 What 6 What 7 What 8 What 9 What 10 Score Current Avg Value of CTQ

Importance to Customer

Tim eO Fee n Hol d< db ---ack Ho w 3 Score ---- -Ho <---------w4 > Ho ------w5 -> ---Ho w 6 ----> Ho <------w7 ---Ho w 8 ----> Ho ------w9 -> < -----5 2 5 5 2 1 2 1 4 2 1 2 1 3 4 5 2 2 3 3 1 4 1 2 4 3 5 1 1 5 1 4 5 2 2 1 1 2 2 3 2 1 1 2 4 2 1 1 2 5 1 4 1 3 1 4 1 39 47 21 38 32 34 25 36 37 2.5 3.1 2 days 3 6 0 1 2 7 1

5 3 2 1 3 3 1 2

The CCRs ( (Hows In the second column, as 5 is the most critical to t Customer) data.

Now score each CTQ ( Remember we are looki either positively correlat correlation and 1 is a we CCRS will have few CTQs

Next multiply the impor CTQ. Add up the scores bottom score row. Once highest scores are the hi

Six Sigma Tools & Templates from sixsigmatutorial.com


Copyright 2005-2011. For personal use only. Cant be sold or freely re-distributed as a template.

rocess/engineering->

ow
The CCRs (Whats) are listed vertically in the first column and all related CTQs Hows) are listed horizontally across the top. In the second column, assign 1 to 5 based on the importance of the CCRs, where 5 is the most critical to the customer. This ranking is based on the VOC (Voice of Customer) data. Now score each CTQ (Hows) on how strongly it correlates to each CCR. Remember we are looking at the absolution value of the correlation. It could be either positively correlated or negatively correlated. Use 5 for a strong correlation and 1 is a weak one. Leave it blank if there is no correlation. Some CCRS will have few CTQs that relate and rest unrelated. Next multiply the importance rating for the CCR by the correlation score for each CTQ. Add up the scores vertically for each CTQ and place that value in the bottom score row. Once the score is computed for all CTQs, the ones with the highest scores are the highest priority Six Sigma project objectives to work on.

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