Technical Support

The IT department at Reykjavik University is responsible for technical services. They provide user service at the reception desk in the Sun.

IT Service Desk (UTS)

• Located in Sólin
• Opening hours: Weekdays between 08:00-16:00
• Emergency Number: 599-6250
• Students can search for solutions at help.ru.is

Please read our rules for users:

• Students have to comply with the RHnet Acceptable Use Policy and RU rules concerning the use of the network and facilities.
• Students have access to RU's computer rooms as long as the rooms are not being used for teaching.
• Students get personal identification (username and password) to access the RU network and IT systems.  Students are responsible for securing the confidentiality of their identification, and they may not disclose their identification to others. Students' accounts are active as long as they are registered as active students at RU.
• RU reserves the right to view and delete data and software stored in students' spaces within the network.
• Students may not use RU facilities to violate copyright. Storage or distribution of illegal content is prohibited from RU facilities.
• No software may be installed on school computers or their configuration altered.
• Students are not allowed to bring food or beverages inside computer rooms.
• Violations of these rules may lead to exclusion from the RU network. Severe or repeated violations of these rules can lead to the exclusion of the student from RU.

Intraweb

Canvas

HR's teaching system is called Canvas. The Canvas Teaching System is an advanced educational system that is used by thousands of educational institutions and millions of users worldwide. The Canvas teaching system brings the experience of learning and teaching into the world of modern communication based on the communication environment that students are familiar with in everyday life.

The Canvas app is available for smartphones with Android and Apple operating systems.

Below, you will find links to tutorial videos for using the system:

• https://community.canvaslms.com/videos/1124-canvas-overview-students
• https://community.canvaslms.com/community/answers/guides/video-guide#jive_content_id_Students

RU's interwebs:

• Canvas, Learning Management System
• Myschool, Student Management System
• Orion, Staff Intraweb

Other:

• Lost your password? Click here

RU Webmail

Here, you can connect to the webmail of students and staff of Reykjavík University.

• Student Webmail
• Staff Webmail